Customer Intelligence Platform
Feedier empowers medium, large, and public organizations to drive faster transformation by detecting, reporting, and resolving irritants 24/7 through AI-driven insights.
Users have already created 71,896 automated CX reports
Trusted by mid to large enterprises and public institutions alike.
Without AI, CX analysis is manual, repetitive and time-consuming
We're trusted by these great companies
Testimonials
“Feedier has enabled us to add real value to our user-oriented approach. The tool is intuitive and, above all, their team is always available to support us in our projects.”
Pierre Mestre
Internet services and online public services , La Région Occitanie
“We're really pleased with the responsiveness of the Feedier teams. It's a valuable asset that we definitely want to keep for the long term.”
Chrystel Fedrie
Project Manager, Groupe La Poste - maFormation
“The Feedier team is dynamic, always ready to help and offer solutions. Their vision of customer relations has been central to our transformation.”
Lisa Legrand
IBSA Customer Experience Specialist
“I've been impressed by the amount of feedback we've collected using the Feedier platform in a very short space of time! The platform is super efficient and easy to set up thanks to their dynamic team. It also makes it easy to analyze and share results with the whole team.”
Eddy Billard
UX, Decathlon
Transform Voice-of-Customerinto revenues
Bridge the gap between high level insights and operational excellence. Feedier helps your team turn detractors into promoters with extremely actionable insights that are directly available to the operational teams.
It's expensive to cut through the noise
Unlike expensive human processes, Feedier's AI Analyst manages the entire process, from analysis of thousands of customer feedback, to identifying anomalies and reporting.
Capitalize on your CRM investments
Feedier enhances your CRM systems with CX metrics and text insights, accurately identifying promoters and detractors. This enables Marketing to target more effectively, Sales to secure more upsells, and Support to reduce churn.
Lead your organization's transformation
Gain a competitive edge by accelerating innovation with Feedier, enhancing your processes, products & services at an unmatched scale.
Centralize all VOC sources
Native Voice-of-Customer channels include: CSV files, online reviews (Google Reviews, Trustpilot), emails, API & more.
Enterprise Surveys
No data? No problem. Feedier provides an extensive survey module with all sharing channels (widget, email, SMS, link, QR code, etc.)
Built-in Connectors
Feedier provides built-in workflows to automate measurement, enrichment and CRM synchronization with 100+ solutions (including Salesforce).
Dashboards & Roles
Create dashboards for your operational teams with dedicated views and restricted access to their operational context.
Enterprise ready.
At Feedier, we create value-added partnerships with our clients that align data trust, industry expertise and positive ROI.
