Privacy Policy

We think it is of great importance that personal data is handled with care. Personal data are therefore carefully processed and secured by us. We commit to the requirements of the privacy legislation. That means, for example, that we:

•   Clearly state for what purposes we process personal data. We do this via this privacy statement;
•   Limiting the collection of personal data to only the personal data that are necessary for the purposes for which they are processed;
•   First ask for explicit permission to process your personal data in cases where your consent is required;
•   Take appropriate security measures to protect your personal data and also requirements of parties that process personal data on behalf of us;
•   Respect your right to provide your personal information for inspection, correct or delete.


If you wish to contact us in response to this privacy statement, you can do so through the contact details below.

JVCKENWOOD Europe B.V.
Rendementsweg 20 B-9
3641 SL. Mijdrecht
The Netherlands
+31 (0) 297 - 519 900
[email protected]

 

Use of personal data
When using our services and websites, you leave certain information with us. That may be personal data. We do not always process all the data below. That depends on which services and functionalities you choose to use on our websites.

 

Personal data
Depending on the services and functionalities that you use on our websites, we may process the following personal data from you:

•   Name and address details
•   e-mail address
•   Sex
•   Information that you enter yourself in an open field, such as a message in the contact form
•   Phone number
•   Purchase data such as: Model number, serial number, purchase date

 

Purposes
We process the above data for one or more of the following purposes (depending on which services or functionalities you use):

•   To process your complaint, question or reaction to a product and / or service.
•   To approach you about your complaint, question or reaction because we want to do research on this.
•   To communicate with you by sending electronic newsletters and / or mail.
•   To process your data for possible participation in competitions and other actions, so that we can reach you when you have won something and can improve our services.
•   To answer your questions or to handle your complaints via social media, e-mail, by mail or by telephone.
•   To improve our websites.

 

Provision to third parties
We will not provide the information you provide to other parties, unless this is legally required or permitted. For example, it is possible that the police will request information from us in the context of fraud investigations. In that case, we are legally obliged to provide this information.

 

Profiling and cookies
We use cookies when collecting and combining your data. Want to know more about cookies? Then read our Cookie Policy.

 

Secure and store
We take appropriate security measures to limit abuse of and unauthorized access to your personal data. In this way we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are checked regularly.

We do not store the data longer than necessary. This means that we keep the data as long as necessary to deliver the service you have requested. With the exception of this, the data that we have to keep longer because the law obliges us to do so.

 

Third party websites
This statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these websites handle your personal data in a reliable or secure way. Always read the privacy statement of this website before using the relevant website, for more information about how they handle your data.

 

Changes to this privacy statement
We may change this privacy statement from time to time. Changes will be published on our website.
It is therefore advisable to consult this privacy statement regularly, so that you are aware of these changes.

 

Access and change your data
If you want to view, change or delete your data, you can contact the JVCKENWOOD customer service.

To prevent misuse, we ask you to make a written request for inspection, modification or removal and to adequately identify you by sending a copy of a valid proof of identity. Do not forget to shield your SSN and your passport photo on the copy. For example, you can use a 'Copy ID' app for this.

 

Complaints:
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint [email protected]  We will look into and respond to any complaints we receive.

 

 

This (renewed) privacy statement came into effect on 22 May 2018.