A dispute occurs when a customer questions your charge with their card issuer. When this happens, you have the opportunity to respond to the dispute with evidence that shows that the charge is legitimate.
Related guide: Disputes and fraud
Attributes
- idstring
Unique identifier for the object.
- amountinteger
Disputed amount. Usually the amount of the charge, but it can differ (usually because of currency fluctuation or because only part of the order is disputed).
- chargestringExpandable
ID of the charge that’s disputed.
- currencyenum
Three-letter ISO currency code, in lowercase. Must be a supported currency.
- evidenceobject
Evidence provided to respond to a dispute. Updating any field in the hash submits all fields in the hash for review.
- metadataobject
Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format.
- payment_
intentnullable stringExpandable ID of the PaymentIntent that’s disputed.
- reasonstring
Reason given by cardholder for dispute. Possible values are
bank_,cannot_ process check_,returned credit_,not_ processed customer_,initiated debit_,not_ authorized duplicate,fraudulent,general,incorrect_,account_ details insufficient_,funds product_,not_ received product_,unacceptable subscription_, orcanceled unrecognized. Learn more about dispute reasons. - statusenum
Current status of dispute. Possible values are
warning_,needs_ response warning_,under_ review warning_,closed needs_,response under_,review won, orlost.Possible enum valueslostneeds_response under_review warning_closed warning_needs_ response warning_under_ review won
More attributes
- objectstring
- balance_
transactionsarray of objects - createdtimestamp
- enhanced_
eligibility_ typesarray of enums - evidence_
detailsobject - is_
charge_ refundableboolean - livemodeboolean
- payment_
method_ detailsnullable object
{ "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": {}, "payment_intent": null, "reason": "general", "status": "warning_needs_response"}When you get a dispute, contacting your customer is always the best first step. If that doesn’t work, you can submit evidence to help us resolve the dispute in your favor. You can do this in your dashboard, but if you prefer, you can use the API to submit evidence programmatically.
Depending on your dispute type, different evidence fields will give you a better chance of winning your dispute. To figure out which evidence fields to provide, see our guide to dispute types.
Parameters
- evidenceobject
Evidence to upload, to respond to a dispute. Updating any field in the hash will submit all fields in the hash for review. The combined character count of all fields is limited to 150,000.
- metadataobject
Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format. Individual keys can be unset by posting an empty value to them. All keys can be unset by posting an empty value to
metadata. - submitboolean
Whether to immediately submit evidence to the bank. If
false, evidence is staged on the dispute. Staged evidence is visible in the API and Dashboard, and can be submitted to the bank by making another request with this attribute set totrue(the default).
Returns
Returns the dispute object.
{ "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": { "order_id": "6735" }, "payment_intent": null, "reason": "general", "status": "warning_needs_response"}Retrieves the dispute with the given ID.
Parameters
No parameters.
Returns
Returns a dispute if a valid dispute ID was provided. Raises an error otherwise.
{ "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": {}, "payment_intent": null, "reason": "general", "status": "warning_needs_response"}Returns a list of your disputes.
Parameters
- chargestring
Only return disputes associated to the charge specified by this charge ID.
- payment_
intentstring Only return disputes associated to the PaymentIntent specified by this PaymentIntent ID.
More parameters
- createdobject
- ending_
beforestring - limitinteger
- starting_
afterstring
Returns
A dictionary with a data property that contains an array of up to limit disputes, starting after dispute starting_. Each entry in the array is a separate dispute object. If no more disputes are available, the resulting array will be empty.
{ "object": "list", "url": "/v1/disputes", "has_more": false, "data": [ { "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": {}, "payment_intent": null, "reason": "general", "status": "warning_needs_response" } ]}