Support & FAQ
After you’ve looked around the website, you may have a few more questions. This is a great place to look.
General
That's the plan!
There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
We’ll contact you if interested. Thanks!
1am-ish on Fri/Sat and 12am on Sun - give or take a few. Subject to change. Check festival hours here.
No. The festival is all ages. Kids 5 & under Free (General Admission only)
Please visit our contact page and select “Press/Media Inquiries”.
No, but thanks for checking! If we change our minds or anything opens up, we will post about it.
No. Anyway, marketing is totally overrated, and you should be trying to use less paper.
Food Vending: Please visit our contact page and select “Food Vending.”
Non-Food Vending: Please visit our contact page.
Anyone with a valid Festival Wristband is welcome in Car & Tent Camping at any time.
There is no event parking on Thursday. Please visit our Getting Here page for options.
There is no overnight parking available without a Car Camping or Camping Companion Parking Pass. If you parked in Day Parking or Preferred Parking, your car will be towed after 2am. Any Line Shuttles end outbound service one hour after the music stops. And the Rideshare Lot closes at 3am.
Keep this in mind before wandering off to Camping to keep the party going.
Anyone with a valid Festival Wristband can enter Camping at any time. Be aware that there is no parking available on Thursday without a Car Camping or Camping Companion Parking Pass.
If you can find another way to arrive (e.g., taxi, rideshare, shuttle, bike, walk, cartwheel, swim, astral projection), you are more than welcome to join the party.
If you’re catching a ride, please go to Pick-Up & Drop-Off (Lot 2A).
No. If you don’t have vending approval from the festival organizers, your items will be surrendered/confiscated.
Please review our Health & Safety info here
Passes, Order & Shipping
Our ticketing platform is via AXS. Create or login to your Coachella FanAccount here.
For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.
For Waitlist & Exchange help & questions:
Please review the details outlined here and/or contact AXS order support at https://support.axs.com/
For Hotel Package, Shuttle, Safari Camping/Yurt related questions:
Please contact Valley Music Travel directly.
Phone: 888-833-1031
Hours: 10am–6pm ET, Monday - Friday
Email: [email protected]
For Locker order related help or questions:
Please email [email protected]
Sorry, there is not a way to switch weekends.
Only passes you originally purchased through Coachella’s official ticketing partners can be guaranteed as valid.
Do not buy passes from an unauthorized 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any unauthorized 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue EACH day. Activating a wristband does not guarantee the wristband is (or will remain) valid for all three days.
Scalped passes are subject to cancellation at any time without warning.
Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend registers their own wristband. Tell them to follow the directions in the package.
(You will still show up in our records as the original purchaser. That can’t be changed.)
Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.
Please review our Shipping Info for more details.
Login to your Coachella FanAccount here.
For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.
For Waitlist & Exchange help & questions:
Please review the details outlined here and/or contact AXS order support at https://support.axs.com/
For Hotel Package, Shuttle, Safari Camping/Yurt related questions:
Please contact Valley Music Travel directly.
Phone: 888-833-1031
Hours: 10am–6pm ET, Monday - Friday
Email: [email protected]
For Locker order related help or questions:
Please email [email protected]
Yes, please visit here for payment plan details.
DEFAULT FAQS
How do I use my Coachella Credit?
Here’s a Step-By-Step Guide:
- Once you’ve entered the Coachella Axs shopping cart, add your desired passes for purchase.
- On the Payment Info page of the checkout process, you will see your credit amount and select “Apply” to use the credit towards your purchase.
- If you change your mind and do not want to apply the credit to your order, you can click “Remove Credit” on the same Payment Info page.
If your credit amount does not cover the order total, you will need to pay the remaining balance with a different payment method. You can enter your credit card information on the Payment Info page for the remaining balance. Payment plan option is available for the remaining balance if the remaining balance is over $100.
If you have any questions about this credit, please contact AXS Order Support.
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.
Where can I see my Coachella Credit?
Your Coachella Credit will be in your FanAccount.
What happens if I don't use my credit before it expires?
You will lose your credit once it expires in 12 months from the date of issuance.
Can I apply my credit to another event?
Your Coachella credit will only be available to be used toward Coachella.
International orders will have the opportunity to select to pick-up their order at the offsite Box Office, located near the festival. Same charges as Shipping applies.
For help with your AXS order/account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.
The last day to update your festival passes shipping address is February 26, 2025 for weekend 1 and March 5, 2025 for weekend 2. Review all delivery info for details.
Please review our Shipping Info for details.
Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.
Please review our Shipping Info for more information.
Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.
Yes. They are legit. You can contact them at livetours.mx.
If you want to remove the data you inputted for the advance sale or presale registration, email [email protected]
Presale Registration
Registration does not guarantee passes. Inventory is limited.
Codes will be distributed via email and SMS starting the morning of Friday, November 22. SMS will be delivered to US numbers only, international guests can still register and receive their code via email.
2023/2024 purchasers and/or attendees will have access to the loyalty presale Thursday, November 21 at 11am PT. To access the loyalty presale, register with the same email that purchased or registered a wristband in 2023/2024.
Codes will be emailed the morning of your presale. If you opted in for SMS (US only), we’ll also text you your code. If you can’t find your code, visit our Registration page to resend or sign up. For further code support, email [email protected].
Please email [email protected].
What Can I Bring?
Allowed In Venue
Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time
- YES Backpacks (Medium) 18"x13"x8.5"
- YES Bandaids
- YES Binoculars
- YES Breast Pump (Manual, Battery Operated, Or Powered Devices)
- YES Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
- YES Chapstick and Lip Balm
- YES Dancing Shoes
- YES Ear Plugs
- YES Eye Drops
- YES Face Masks
- YES Fanny Packs and Hip Bags
- YES GoPros
- YES Gum (sealed packs)
- YES Hand Sanitizer
- YES Hats
- YES Hydration packs (Empty)
- YES Inhalers
- YES Lighters
- YES Makeup
- YES Mobile Phone Chargers
- YES Parasols
- YES Plastic Water Bottles (Empty and Reusable)
- YES Prescription Medication (Name On Medication Must Correlate With Person’s Drivers License or other appropriate state identification)
- YES Purses and Handbags (no larger than 12”x6”x12”)
- YES Service Animals (See ADA Page)
- YES Stored Breastmilk or Formula
- YES Strollers (for baby/toddler only)
- YES Sunblock (Non-Aerosol)
- YES Sunglasses
- YES Towels (small-medium size)
- YES Water Misters
Not Allowed In Venue
In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).
- NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
- NO Aerosol Products/Aerosol Cans
- NO Air Horns
- NO Animals
- NO Audio Recording Devices
- NO Bicycles, Skates, Scooters or Skateboards
- NO Blankets
- NO Body Armor
- NO Chains or Chain Wallets
- NO Chairs
- NO Coolers
- NO Detachable Lens Cameras
- NO Discriminative or Appropriative Items
- NO Divisive Symbols or Appropriative Imagery
- NO Drones or Remote Control Aircraft, Cars or Toys
- NO Fireworks, Explosives or Road Flares
- NO Flags
- NO Flyers, Samples, Giveaways or Promotional Items
- NO Glass Bottles or Containers
- NO Glow Sticks, Light Sticks, or LED Gloves
- NO Hammocks
- NO Hula Hoops
- NO Hoverboards or Segways
- NO Illegal Drugs or Drug Paraphernalia
- NO Instruments
- NO IV Bags
- NO Kites or Sky Lanterns
- NO Laser Pointers
- NO Markers or Paint Pens
- NO Massagers
- NO Metal Water Bottles or Containers
- NO Outside Food or Beverage
- NO Non-Personal Protective Equipment (e.g., costume)
- NO Selfie Sticks, Tripods
- NO Smelling Salts*
- NO Stuffed Animals
- NO Tents or Sleeping Bags
- NO Tourniquets*
- NO Toy Guns, Water Guns or Sling Shots
- NO Totems
- NO Umbrellas
- NO Video Cameras
- NO Wagons
- NO Walkie Talkies
- NO Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)
* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.
You should identify yourself to security as you wait to enter the Venue. Festival Personnel will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item.
A medium backpack should be no bigger than 18”x13”x8.5” when fully packed. Bags will have to fit into a box of that size, similar to the system used to check the size of carry-on luggage at airports. If the bag doesn’t fit in the box, you won’t be allowed inside the Venue.
No DSLRs either.
No bridge cameras allowed.
You’ve got it right. Here are some examples:
Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water resistant material.
If it falls into the dimensions of 23” long / 32” wide opened its good.
Also non metal stemmed handle and scoping pole. Light weight wood such as bamboo.
Yes, Naloxone is permitted for personal use.
Travel
Valley Music Travel will take good care of you.
Check their onsite Safari Lodging.
Try searching Airbnb.
Try some Couchsurfing with someone living nearby.
Try some nearby off-site camping options! Stay tuned for our list, or search yourself on Google.
There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby. Ask your mom for her AAA card!
Be sure to stop by Lost & Found or check Lost & Found on the Coachella Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.
The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.
Check out Getting Here for all the info about getting to Coachella.
The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.
To find the nearest charging station, search for the city of Indio in your preferred charging station finder app.
There are several food places up and down Highway 111.
The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.
Google is your friend!
Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.
All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.
Motorcycles may park in ADA lot.
Coachella Valley Music and Arts Festival
Empire Polo Club
81-800 Avenue 51, Indio, CA 92201
Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.
Visit our Getting Here page for information on limo booking and drop-off.
Camping
Anyone can buy a Camping Pass. They are not tied to a festival order. You can give your Pass (spot) to whoever you want if you’re not going to use it.
No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.
If you are tent camping, you may sleep on the ground in your spot without a tent if you really want to.
Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.
Please visit our Camping page Prohibited Items list.
All camping areas are adjacent to the festival site. However, comfortable shoes are recommended as the camping lots are quite LARGE.
The use of outdoor cooking appliances is only permitted in the Car Camping lots.
Cooking is not allowed in Tent Camping or Lake Eldorado.
The following is a list of the requirements for approval of outdoor cooking appliances:
- All cooking appliances shall bear a certification or listing from a nationally recognized test or certification organization.
- Cooking within the interior of a vehicle/tent is prohibited.
- All cooking appliances shall not exceed 2 burners per cooking appliance.
- All cooking appliances shall be classified as a table top device and shall be placed on a flat level surface (no standalone cooking devices).
- A minimum of 3 feet of clearance shall be maintained at all times while cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
- Cooking appliance that only utilizes propane as the fuel source shall be permitted. No wood, charcoal, flammable/combustible liquid cooking appliances or items permitted.
- One cooking appliance per camp site shall be permitted
- Maximum amount of propane per campsite shall not exceed 20 pounds or 48 pounds of water capacity or 4.7 gallons of propane OR 6 -1-pound propane disposable cylinders
- Cooking appliances shall only be used during the hours of 7:00am to 2:00 am (PST)
- Cooking appliances, when in use, shall not be left unattended.
- View Permitted/Not Permitted car camping grill examples here.
More information and Not Allowed list can be found on the camping page.
Acoustic instruments only will be allowed into camping. Please be courteous of your neighbors and abide by the noise curfew. If Crowd Management Staff (security) asks you to quiet down, please do so, damn it.
A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.
Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.
A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.
Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.
Here’s an example of Prohibited speakers:
Do not bring. Prohibited items are not allowed in. You can NOT get prohibited items back regardless of what any staff member says. If you don’t leave immediately with your prohibited item, you are not getting it back.
Lockers
Both are located inside the venue. We'll post a 2025 map closer to show dates or you can head to an info kiosk for directions.
You will be sent an AXS Mobile ID digital locker pass before the first day of the festival. Please note, your pass will be scanned at locker check in from the Coachella Festival app or the AXS App (iOS and Android).
Here's an example:
- The ticketing company (AXS) charges $89 and a mobile pass becomes available in your AXS Account.
- When you check in to begin using your designated locker, you are given a lock to use with your locker.
- When you return the combo lock to us, we will give you $10 back.
Your net total cost for the Locker for three days is $79. You’ll leave the festival with $10 in your pocket – gas money for the drive home.
Maybe. There is a limited supply of lockers – and all of them are available online in advance. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past 10 years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute.
We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation at check-in.
No. The combinations are changed for every festival.
What's at the Festival?
Yes to all of the above! You’ll be able to get your fill of all kinds of great stuff. Visit our Eat & Drink page closer to show dates for delicious details. Download our Mobile app too!
Yes. There will be a Lost & Found at the festival accessible to the Venue & camping near the main entrance. You can search online during the shows (Check back closer to show dates here and on the mobile app). Please only give items you find to the Info Kiosks or Lost & Found directly. Please DO NOT hand over items to random staff or guards.
Yes. Medical stations will be clearly visible at the show and marked on the festival maps.
Bottled water will be sold at numerous vendor locations in both the Venue and camping.
Maps will be posted on our website, social media and on the Coachella Mobile App. Lineup information, such as which time and stage each band will be playing on, will also be posted a couple of days before the festival.
Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue and in camping. (Exact refrigeration locations include Lobby Medical, Coachella Courtyard, Mojave Medical, and Camping Medical).
Check Festival Map for medical locations.
Health & Safety
Health + Safety
The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.
COVID-19 Warning
COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.
Attendee Promise & Health Acknowledgement
All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.
Public Safety
Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.
Please note that we will implement safety screenings upon festival entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.
In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app.
If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. And remember: if you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.
Code Of Conduct
Coachella Art and Music Festival is committed to creating a safe, comfortable, and family-friendly experience for our guests.
The following actions will get you ejected:
- Profanity or other offensive language, whether spoken or appearing on apparel or memorabilia
- Intoxication and/or signs of impairment related to excessive alcohol consumption
- Bringing prohibited items into festival grounds (venue and/or camping)
- Throwing of items or liquids
- Taunting, abusive, or disruptive language and obscene or offensive gestures, imagery, or symbolism
- Entering the stage or accessing seated/restricted areas at any time without proper passes
- Public nudity/indecency, including urinating in public (anywhere other than the proper restroom)
- Engaging in sexual behavior in public
- Possession/use/sale of illegal drugs
- Fighting or other threatening behavior that may harm, endanger, threaten, or bring discomfort to anyone
- Damage, destruction, vandalism, or theft of any property
- Fraudulently claiming a disability or abuse of Accessibility (ADA) services
- Sitting/Standing/Loitering in designated Fire Lanes and Pedestrian walkways
- Violation of state or local laws
Festival and Event Management reserves the right to enforce these policies at their discretion. An individual and/or group of individuals participating in the above behavior(s) may be IMMEDIATELY removed from the venue site and Festival Wristband revoked. The vehicle will be removed from the property. Offenders may be arrested. No refund will be issued if ejected.