Recently Published Articles

  • [Performance] Add timeouts for ES search queries (#19683)
  • [Fix] Attachment sent via internal chat throws Both userId and author are null (#19910)
  • [Fix] Translatable strings corrections (#19867)
  • [Fix] Unable to read data immediately after previous insert/update (#19837)
  • [Fix] Tickets in Init state after migration (#19823)
  • [Fix] Ticket answer draft is removed after navigating anywhere outside the ticket (#19886)
  • [Fix] Symbol in rule name causes incorrect system message (#19836)
  • [Other] Refactorings and other fixes (#18519)(#19808)
  • [Fix] Welcome message in chat is not sent (#19893)
  • [Fix] Time rules triggered for old tickets after update to 5.52 (#19887)
  • [Fix] CRITICAL: Invalid numeric literal from La_Features_Gamification_LevelForm->add() (#19661)
  • [Fix] Tickets cannot be opened because contactid does not exist in qu_la_contacts (#18471)
  • [Other] Refactorings and other fixes (#19825)
  • [Patch] Ticket filters with "Message added" condition are not working (#19863)
  • [Patch] Tickets cannot be found by email, truncated indexing required (#19880)
  • [Feature] Get VoIP provider IP address from SRV record (#19543)
  • [Fix] Switch button shadow is cut off (#19869)
  • [Fix] Ticket filters with "Message added" condition are not working (#19863)
  • [Fix] Author of chat and author of all messages in chat is the same user (on client side) (#19843)
  • [Fix] Could not integrate new email account (#19820)
  • [Fix] "New message" notification (counter) in internal chat disappears after you open a chat with another agent (#19758)
  • [Fix] CRITICAL: Job::__construct(): Argument #3 ($arguments) must be of type array, null given, called in QueuedFailureRepository.php (#19734)
  • [Fix] Broken design of transfer message group added by rule (#19720)
  • [Fix] Incorrect count of incoming & outgoing messages in tickets view (#19672)
  • [Fix] Ticket answer indicator does not change for an agent when an answer was sent by another agent or rule (#19577)
  • [Fix] "Copy" button icon position in Ticket info view (#18825)
  • [Fix] Tickets cannot be found by email, reindexing with truncate required (#19880)
  • [Other] Refactorings and other fixes (#19791)(#19752)(#19344)
  • [Patch] Tickets in Init state after migration from Freshservice (#19823)
  • [Patch] WhatsApp - creating a new message with the "+" in phone number causes "Concurrent login" error (#19816)