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Ruchi Gupta

Senior Product Manager

Cisco Customer Collaboration

Ruchi has a Masters in Electrical Engineering from Stanford University and 16+ years of experience in the high tech software and networking industry. In her current role, she has the product management responsibility for Cisco Remote Expert Solution – which encompasses several collaboration and partner products, and offers a business-relevant solution for our customers.

Ruchi has worked with OEM, S+ and ISV partners as well as worked closely with Cisco sales & services teams to offer value-added offerings on top of base products/solutions and enable solution selling.

Ruchi is available on LinkedIn

Articles

February 14, 2018

2

COLLABORATION

Artificial Intelligence in Customer Care

2 min read

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

November 10, 2017

2

COLLABORATION

Crowdsourcing Your Contact Center Agents. Is It Coming?

2 min read

The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.

December 15, 2016

4

COLLABORATION

Get on the Same Page as Your Customer with Co-browsing

2 min read

Cisco Remote Expert Mobile and Co-browse provides a quick mechanism to set up web-sharing session with call center agents. In recent reports, Aberdeen lists the following as benefits of co-browsing: Customer-satisfaction ratings of 78% with co-browsing compared to 47% for web self-service. Four-times more positive customer mentions within social media channels.

May 20, 2016

1

COLLABORATION

Is Video the New Voice for Customer Interactions?

2 min read

Video is the best way to have a great customer interaction that helps to build trust and gain context. It also increases upsell and cross sell opportunities.