byte Logo

byte

star star star star star_half

9.1

Overall Score

sell See Special Offer chevron_right

Author: Kaitlyn Short

LAST UPDATED: October 31st, 2024

Byte®  is a leading clear aligner company that provides a convenient, at-home solution for individuals seeking minimal to moderate dental alignment correction. Acquired by Dentsply Sirona in December 2020, Byte offers a modern approach to straightening teeth, combining remote accessibility with professional oversight. Users can complete the entire process from the comfort of their own homes, eliminating the need for in-office visits.

At the heart of Byte's approach is its proprietary Smile Science technology, developed by celebrity cosmetic dentist Dr. Jon Marashi. This innovative system designs aligners that not only straighten your teeth but also take into account your unique facial structure, ensuring that your smile complements your overall appearance. With Byte, customers can expect a personalized, expert-driven aligner treatment experience backed by a network of licensed dentists.

Keep reading our Byte review to learn more about the pros and cons of choosing Byte. 

Go directly to Byte reviews

Top Ranked Companies

thumb_up

The Good

  • Doctor-Prescribed Treatment
  • Flexible Payment Options
  • Free Retainers and Whitening
  • No Office Visits
  • Smile Science Technology
  • Hybrid Program Available

Doctor-Prescribed Treatment

Every Byte aligner treatment plan is prescribed by a licensed dentist in the customer’s state. Byte partners with a network of dental professionals across the country, ensuring each user receives a personalized treatment plan based on their specific needs.

This means that, while the treatment is completed at home, patients can rest assured that their dental health is in the hands of a trained professional. Byte’s model offers the convenience of at-home treatment without sacrificing expert oversight.

Flexible Payment Options

Byte makes aligner treatment accessible with a variety of payment options. Customers can choose to pay upfront or select a monthly financing plan through bytepay™, which offers guaranteed approval for eligible customers.

In addition to bytepay™, Byte also accepts CareCredit, HSA/FSA funds, and even dental insurance, providing several ways to make treatment affordable. With flexible payment plans, customers can find an option that works best for their financial situation, making it easier to invest in their oral health.

Free Retainers and Whitening

Byte provides added value by including a free set of retainers after treatment, which helps maintain alignment results over time. Many competitors charge extra for retainers, making this a valuable perk.

Byte also includes their BrightByte whitening foam with every aligner system. This foam not only helps whiten teeth but also acts as a cleaner for the aligners, ensuring they stay fresh and clear throughout the treatment. The combination of free retainers and whitening adds significant value to the Byte package.

No Office Visits

With Byte, all aspects of the aligner process—from the initial impression to receiving the final aligners—can be done from the comfort of your own home. There’s no need for in-office visits, which means patients can avoid the inconvenience of scheduling multiple appointments with an orthodontist.

This makes Byte an attractive option for those who prefer remote treatment, especially busy individuals who don’t have time for frequent dental appointments. Despite the remote nature of the treatment, customers still receive professional oversight from licensed dentists via Byte’s app.

Smile Science Technology

Developed by Dr. Jon Marashi, Byte’s proprietary Smile Science technology creates a treatment plan that takes into account both the alignment of your teeth and how they fit with your overall facial structure. This approach makes the results not only functional but also aesthetically pleasing.

The technology enables dentists to design a smile that complements each customer’s unique facial features, resulting in a natural and harmonious look. This personalized method distinguishes Byte from other aligner companies.

Hybrid Program Available

For customers who prefer an in-office experience, Byte offers a hybrid option that allows for an oral scan at a local Byte-affiliated dentist. This alternative to the at-home impression kit provides added flexibility for those who may feel more comfortable receiving an in-person evaluation.

The scan creates a digital impression that is then used to create personalized aligners, offering an easy and convenient option for those who want professional support at the start of their treatment journey.

Visit Site

thumb_down

The Bad

  • Not Ideal for Severe Cases
  • Slightly Higher Prices

Not Ideal for Severe Cases

Byte’s clear aligners are designed for mild to moderate alignment issues, which means people with more complex dental cases may not qualify for treatment. Severe cases often require traditional orthodontic interventions, such as braces, or in-person care from an orthodontist.

While Byte offers excellent options for those with mild alignment needs, customers with more severe dental issues may find that they need a different solution.

Slightly Higher Prices

Byte’s aligner treatment is slightly more expensive compared to some other at-home aligner companies. While Byte includes extras like free retainers and whitening, the overall cost of treatment may be a consideration for some customers.

However, the company’s flexible financing options, which include bytepay™, HSA/FSA, and CareCredit, help make the treatment more accessible for a wider range of customers.

Byte’s slightly higher price point may be justified by the added value it offers, but customers on a tight budget might want to consider whether these extras are worth the additional cost.

gavel

The Bottom Line

Byte is an excellent option for individuals seeking clear aligner treatment for minor to moderate dental alignment issues. Byte’s doctor-prescribed plans ensure that customers receive professional oversight throughout their treatment, even when completing the process from home. With the inclusion of free retainers, whitening foam, and flexible payment options, Byte offers a well-rounded aligner package that adds significant value.

Although the treatment may not be suitable for those with more severe alignment needs and comes at a slightly higher price point than some competitors, Byte’s commitment to customer satisfaction, convenience, and advanced technology makes it a strong contender in the clear aligner space. For those looking for an effective, doctor-directed, at-home aligner system, Byte is a reliable and convenient choice.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.3

star star star star star_half

7,873 Reviews

Review Breakdown

5 grade

73%

4 grade

13%

3 grade

5%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Samantha Duenas

Honestly, I’m thrilled with my newly straightened teeth! I didn’t think it could be done. And I was totally surprised with how painless the whole process was. If you follow the instructions they give you it truly is a simple and effective process. A bit inconvenient from your regular routine at first but once you get used to it it becomes your routine and then it’s no trouble. My front teeth were overlapping, overrrlappping before. I hoped they could be fixed but dentists told me it would be very difficult and would cost several thousand dollars and would take a couple years. 6 months + and not a single dental visit later- my new smile gives me confidence like I’ve never had. I am almost emotional thinking about how it has changed how I feel when I meet new people and when I walk into a room and when I speak. That’s a BIG change! Thank you Byte for giving me a confidence I have never had. There were just a couple things if could be added or tweaked would have made my great experience even better - a better carrying case would be great, the one provided is a bit cheaply designed and hard to open quietly and discreetly and keep opening after frequent use. Maybe provide a brush , a small tooth brush with the kit for cleaning your retainers. They really do need to be rinsed and often brushed to remove excess moisture or “drool” buildup for lack of a better word and sometimes tiny pieces of food that end up in them as a result of being in the mouth after eating. That would be hugely helpful in keeping the retainers sanitary and very clean during the process. I just bought a different case on Amazon and a small travel toothbrush for that purpose but if it came with it that would be awesome. The whitening foam my gums didn’t love and got irritated in the first week of use. My dental hygienist told me to stop using that. To use a gel that doesn’t touch my gums or similar item. But that’s just what happened to me! I guess my gums are too sensitive than to have the whitener sit on them for long periods of time. That’s pretty much it! The customer service was excellent from purchase, to arranging everyone to contact me to getting the items sent out to even fixing an issue I had with a tooth not being aligned properly after treatment was supposed to be done. They sent me a new couple sets of retainers and it fixed the issue completely! I was very happy with my Byte experience and have already encouraged a couple friends to try it!

3 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

ashley nelson

Do it do it do it! Now just saying this, if I could share my pictures I’d show you that these do work! Are they comfortable? Definitely not the first 3 days of a new tray but after yes! Did I have some uncomfortable days, absolutely! All I can say is trust the process and be patient with it! Have ice cold water on hand and use use use your hyper byte as told! It helps! I did this for my wedding in November and for the price and how my teeth look now, I recommend investing!

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julia Kempster

Great customer service!! I have needed several additional aligners outside of my original plan due to some stubborn teeth and they have always responded within a matter of hours or a few days to hear out my concerns when I ended each set of aligners. I love how the price has not increased either due to this as we pay the monthly plan we bought it at (unless you chose to pay in bulk haha).

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert

From the beginning of my Byte journey it has been a pleasant experience dealing with all those I’ve contacted with Byte. I am 64 years old and have always wanted to address my smile but after making sure all of my kids had straight healthy teeth I put my smile on the back burner. Byte gave me the opportunity to change that at a much reduced cost. I am almost complete with my smile journey and although it took a couple refinements, the folks at Byte were patient and cooperative in getting my smile to our goals. I have nothing but praise and thanks to everyone I have dealt with along the way with Byte.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Claudia Williams

I highly recommend using Byte aligners to get that perfect smile! It’s very affordable! Get great quality for a fraction of the cost. Skip the long wait times at the orthodontist office and get everything done through an app! SUPER CONVENIENT !!!

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tanya Ritchey

I had a great experience! I did need an adjustment, which made my overall time a few months longer than anticipated but it was still MUCH shorter than if I had used my braces. Extremely happy with my results. Costumer service was very helpful, sometimes too helpful. Haha.

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Matthew Sulocha

More personalized care/updates. Maybe have one person assigned to each customer to follow up with and provide guidance too. Not sure how practical that is though. The app is also tough to stay consistent with using ( I forget to do my check in’s or updated my Hyperbyte usage even though I am using it constantly). Otherwise I’ve gotten the results I wanted.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rebecca Baumann

Reassessment part of the way through and then they sent me a new impression kit and aligners to get me back on track as part of the guarantee. I did not get this service with a previous aligner company. Very pleased with the check ins and follow up Byte provides.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Savannah Sanford

I don't like how my hyperbyte literally will not connect to my phone. I've tried doing all the steps to fix the issue, still no connection. I will say it does hurt but that's obviously to come because of the teeth movement. I do see a difference on my bottom but my top is going to take awhile longer to move then my bottom. I like byte, just wish hyperbyte would connect to the app so I don't have to manually log it everyday. The process every night is a bit lengthy, considering I do the whitening, desensitization, and hyperbyte. But nonetheless my teeth are whiter aswell.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ashley Hollins

They've made the process of straightening my teeth very easy. Once my initial treatment plan was over, they noticed that my teeth didn't move as anticipated and recommended refinement aligners. They will work to make sure you have a smile that you love given your specific case.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Connie

I like that I received all 4 of my aligners for the top, and all 14 aligners for my bottom. I don't like that their Android app is terrible, and you can't really say whether you are using your Hyperbyte and track it accordingly. I have tried to use their app but it's clear they don't care about Android users, so I haven't bothered updating, even though I am doing Hyperbyte every day. Byte emails and marketing are very noisy. They email you a lot to push the sale or to make you write a review, but no thoughtful check-ins on actual questions you might have. I'm glad that my young son is currently doing Invisalign so that I knew what to expect of aligners. Without that guidance, I'm sure I would have given up. But that's just my own perseverance; I think Byte could use some help with thoughtful guidance of patients. I'm not super thrilled with my top teeth, even though supposedly the treatment is finished for that - but not sure how to follow up with that except at my next check in, which isn't really a check-in so much as sending pics in one direction, no feedback given.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Suzanne McKenzie

I have been pleasantly pleased with my results of the Byte process. I have waited a very long time to straighten my teeth. When I chose Byte, I never expected this level of care and oversight in my journey. I really feel like they have been a good partner and I highly recommend Byte. They have been a proactive team effort with me. They gave me 20 steps and I was contend at step 4. Each step just gets better and better.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jennifer Pitts

Lovey new smilenwotu byte! Inhave recommended to family and friends and so far, 4 of my family members have done it as well. Highly recommend. Awesome customer service!

3 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Judi

Overall I would recommend doing treatment with someone in person. Having to message and wait a week or two for response delays treatment and trying to send pictures isn’t always super clear as to what needs to take place to get the results you are wanting. I’m on my last set of aligners and still I will need to continue treatment to straighten my teeth after 20 months.

3 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christina Reutov

I love how fast the progress is with my treatment and I finally feel more comfortable to smile with my teeth. The customer service is also very helpful when something isn’t going right.

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

becky palmer

The way you get reimbursed from insurance is annoying. My sonic cleaning machine doesn’t even work. They are also very speedy when you first reach out like they are definitely trying to get their sale and move on. My experience with the aligners is fine, it’s hard to tell a difference after 4 weeks with minor adjustments but I know my teeth are looking more aligned. Overall, I’d say if my sonic cleaning machine worked and if insurance was easier/quicker with getting reimbursed then I’d rate a 4.5 but currently they get a 3.5

4 months ago

byte Logo

Reply from byte

Thank you for your feedback, Becky. We are sorry to hear the Ultrasonic Cleaner is not working properly. We strive to provide excellent service and products, so your concerns are important to us. Please contact our team at [email protected] so we can address these issues directly and improve your experience. We appreciate your honest review and are committed to making things right for you.

Jul. 9th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrew Rappoport

I’m on set 3 of 9 and already notice a difference in the alignment of my lower teeth that I was hoping for. The bite whitener is also improving the color of my teeth and couldn’t be happier.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

ALi Huttner

I'm on week 7 out of 9 and my teeth are almost straight! It's been a very easy and exciting experience. The difference is amazing! Can't wait to see my smile in just 2 weeks! :)

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Amy T.

I’m six weeks in to my 14 week journey, and I am SO pleased! Byte has truly exceeded my expectations on all fronts…ease of starting the process, signing up for service, weekly maintenance, and more!

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Katie Bowers

Since I’m in my second set I’m staying neutral. These fit better and seem thicker than the first round but we shall see. I really only had one bad crooked tooth so makes me wonder how byte would work with a mouthful of crooked teeth? I’m just being honest here. It should’ve worked the first time around I think though. I’ll give a better rating if it actually straightens that tooth out.

5 months ago Edited July 18, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sheena Hinds

BYTE is the perfect combination of incredible customer service and support from start to finish coupled with a high quality product! My aligners & treatment plan is so effective, I am only on week 4 and already seeing major improvement in my smile. Have already started recommending to my friends!

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Annika Gustafson

Customer Review Video

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Krystal Rigsby

The convenience of Byte is optimal, I love being able to do check-ins via photo and not having to rearrange schedules for appointments. I am on my last upper mold and have about 6 left on the bottom. I can see a visible shift, but I am having to wear them longer than just overnight because by the end of the day, my teeth are already moving back to the previous position.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bethany Richardson

The customer service is amazing! There is always someone available to help you with any questions you may have. I've had Byte Aligners for almost 14 weeks and I've seen quite an improvement in my smile already! Super happy with my decision to work with Byte.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

catherine lugo

I like the convenience of being able to do everything at home and on the app. Customer service is amazing. They always get right back to you. Shipment was fast, I was expecting to wait awhile for my aligners. The app is good.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Erica Huang

The process for engaging with Byte has been easy and seamless. I like the simplistic check in nature on the app after I purchased. I would like to see at least one or more real time, virtual check ins with a dentist. I think it would also be beneficial to talk about potential impacts to your teeth in the up front calls.

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lauryn Bullock

The process was smooth once I finally got my impressions in! They were very prompt in getting my aligners to me once I had my kit submitted due to a little delay on their end for the second impression kit (which was my fault that I messed up the first one anyway!). But overall very easy very smooth and I have no complaints. I am 3/4 of the way through my treatment and couldn’t be more excited and happy with the results!

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Molly Engen Houston, TX

Byte has been great! I’ve got the results I was looking for in less than 12 weeks. The aligners fit comfortably, the treatment plan was detailed, the app was easy to use, & communication with the company has been very clear. Would recommend to anyone!

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah Anne (Deb.)

Am very pleased that my teeth are back in position when younger! They are straight and beautiful! Am 64 years old! This program of Byte is overall excellent and the Dentist knows exactly how to make the ALIGNERS! ! ! No pain and comfortable. Am awaiting Retainers as I have completed my 11 weeks of correction.

8 months ago Edited April 18, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Courtney Orsini

My main thing for liking bite is the cost versus an in person dentist like Invisalign thousands of dollars cheaper. So far I have seen improvement pretty quickly, the trays aren’t 100% great quality as for sale Invisalign. My husband is doing Invisalign so that’s why I can compare these products. The customer service is not the greatest. I’ve had miscommunication and no answering a couple times in the beginning, which was frustrating. However, I’m sticking to my treatment and loving the results.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Antrinia Cardona Waldorf, MD

I absolutely loved the “Byte” experience. Their customer service is unmatched! I cannot believe just how easy the process was from start to finish. I recommended Byte to few of my friends and they’re enjoying the experience as well. I am thoroughly pleased with how it’s going and how great my teeth look. Their aligner cleaning products are very high quality. I seriously would not change anything as my experience has been extremely positive. Yay teeth!

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Corynne Evans CA

I only needed minor corrections to my teeth, but Byte did an amazing job with making the corrections I needed. I am on my last week of aligners and I am so much more confident in my smile than I was when I started. I had braces years ago, and the aligners are much less painful than braces and much more convenient. Would definitely recommend for anyone who needs corrections to their teeth that are not worth getting braces for!

10 months ago

byte Logo

Reply from byte

Corynne! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 25th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ariah Chandra-Scott Bisbee, AZ

I went through Byte for aligners for my son.The aligners really are invisible ! They are comfortable and easy to remove or put back in. He has experienced very minimal discomfort. But the big draw is the companies communications and support. They reach out and make themselves accessible.This was really reassuring for me in choosing them, reading the reviews about their customer service in comparison to other invisible aligner companies that have bad reputations. Byte offer a lifetime guarantee, so if something goes wrong they are going to sort it out. Also I have someone I can text directly if anything needs to be troubleshooted . My son is 3 months into his treatment plan and thrilled with the results so far. The price is so accessable, and the treatment is comfortable and discreet. So far our experience with Byte has been fantastic

3 years ago

byte Logo

Reply from byte

Ariah, thank you so much for taking the time to leave such a detailed review! We are thrilled for your son and his new smile. Our team is here every step of the way, so if you ever have any questions, don't hesitate to reach out! :)

Nov. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rylee E. Hilo, HI

The impression kit was fast and the instructions were easy to follow. If you have any questions or concerns, the Byte team were always so quick to respond. The aligners came in quickly after I sent in my impression kit and I live in Hawaii! Shipping usually isn’t fast when it comes to where I live. You’ll see results fast as long as you follow the directions and use the hyper-byte daily. You will experience some discomfort because your teeth will be shifting but using the hyper-byte will fix that! I used to have braces and I never wore my retainers. I really regret not wearing them, I became somewhat insecure about my smile. I’m still on the treatment but I can’t wait until I get my smile back to the way it was.

3 years ago

byte Logo

Reply from byte

Rylee, thank you for taking the time to review your experience. We agree it is so important to follow the treatment guidelines to see the results you want! We can't wait to see you show off your new confident smile😁

Sep. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cindy Independence, KS

VERY pleased with Byte! I'm about halfway through my treatment and THRILLED with Byte! The process of getting set up and evaluated was super easy and very effective. All of my questions were answered and I never felt forced or coerced. In fact, when I got my treatment plan with amazing 3D video showing the weekly changes, I responded that I wanted to see something a little bit different in my new smile. They took my input and made a couple of adjustments without any concern or argument. I really felt a part of the process. The Byte by Night plan has been perfect for me and the simplest thing. The biggest thing that won me over was that Byte worked with my insurance and set me up with everything I needed to incorporate my coverage. I hadn't seen that with any other provider. Overall, I totally recommend Byte and have encouraged my daughter to consider Byte to tweak her post braces smile as well as few friends.

3 years ago Edited January 10, 2024

byte Logo

Reply from byte

We are so excited to hear that you are already noticing results! :)

Mar. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Magan

After a LOT of research byte was the way to go for sure and I am so glad I did! Being older I was hesitant...I had braces 18+ years ago as an adult due to only having baby canine teeth (no adult canines) that were barely holding on, needing to be removed and complicated by a very open bite. Over the years my spaces began opening up more and more and on a limited income I wanted and truly needed to find a way to not hide my smile any longer so I could be happy. With one conversation with byte sharing my story and hearing such positivity, my hesitation melted away and I began my journey! From their website, to their treatment process and their customer service...AMAZING! Since my very first interaction with the people at byte they have been so wonderful and continue to be every step of the way!!! Everyone is so very knowledgeable, helpful, kind, friendly and soooo patient!!! They all truly want the best for you and celebrate that every person is different. They are so excited for you along every step of the way of your transformation. They keep in contact with you, check in with you to see how the process is going, ask if you need anything and also quickly respond to any questions or concerns. The aligners are truly amazing, easy to use and maintain. The HyperByte is brilliant and the BrightByte is amazing. With BrightByte you can see the difference for sure and have beautiful, shiny teeth and fresh breath! Also the financing options and guarantee are wonderful! Truly there are not enough words to express how very grateful I am that I found byte and for their wonderful treatment process. To the most amazing part of byte, it’s people, to everyone at byte THANK YOU!!! I am so grateful for you all!!!

4 years ago Edited January 10, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jesy

Ease of use and quantity of each aligner. The product packaging was awesome and aesthetically pleasing.

2 months ago

star star_border star_border star_border star_border

James Canata

Horrific experience and app. No follow up. I emailed and sent info numerous times to be met with a different person giving me different direction. Everytime it is like hitting reset on my complaint. I followed the plan to the exact detail. I did not get the "after" results like they stated. I tried getting resolution and it has been non-existent. I also tried asking for a refund and they do not reply. STAY AWAY!!!! RIP OFF ALERT!!!!! SCAM!!!!!! I should have followed my gut feeling and went with another company. I am so disgusted by the way the run from follow up. Once again, every time they reach out they ask for more photos that I already sent NUMEROUS times. It is exhausting. They hide the review link. I had to lie to their AI Bot and say I wanted to leave a 5-Star review and IMMEDIATELY had multiple review links. They protect their reviews by not allowing it unless it is vetted. Sad!!!!! Unethical!!!!!

1 month ago

byte Logo

Reply from byte

We’re truly sorry to hear about your frustrating experience. We understand how important clear communication and follow-up is, and we apologize for any confusion caused by receiving inconsistent information. Your feedback is invaluable to us, and we take these concerns seriously. To help us address your situation more effectively, please reach out to us at [email protected]. We want to review your experience and ensure that your concerns are properly addressed. Thank you for sharing your thoughts, and we appreciate your patience as we work to improve.

Oct. 22nd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alisha Dean

I’m very impressed with the product and the service I received I would highly recommend Byte to everyone I’m very happy and so is my daughter

3 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Janine Micheletti

My teeth are straighter. But they are not straight, they said they would get back to me but never did. Their customer service is just not good so I’m not sure if I would trust this particular company with your teeth. I’m still waiting to hear about my next steps.

3 months ago

byte Logo

Reply from byte

We are sorry to hear that we did not meet your expectations. Your experience with our customer service is not what we aim for. We want to ensure that every customer gets the results they were promised and the support they need. Please reach out to us at [email protected], so we can review your case and do what we can to help. Your trust is important to us, and we appreciate the opportunity to improve your experience. Thank you for bringing this to our attention.

Aug. 29th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Rondi

I am on my second week! Things are going well and I feel as though the system is beginning to apply itself. It’s much more comfortable than I anticipated.

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Coen Martin

The ease of the product is 2nd to none. Pricing is reasonable. Also customer service is there when you need it, but doesn't hover like a bad supervisor at work.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shari Benhayon

Customer Review Video

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Elizabeth Palmer

I had braces when I was a kid and just hadn’t worn my retainer and wanted something to stop my teeth from shifting even more. I’m not sure I would’ve opted for this if I hadn’t have had braces already.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bethany S

EXCELLENT customer service! They also created an incredibly simple and user-friendly way to help people straighten their teeth at home. Very straightforward directions.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jessica Roberts

I have really enjoyed the easy process of the impression and the retainer just coming straight to my door!! so far all of my trays have fit perfect !! So far so good

5 months ago

star star star star_border star_border

Kelly Boothe

I originally received <10 aligners in April 2023. After using them my teeth were not in correct alignment. Every time I complained they would have me take more pictures and they would send more. Often the additional aligners did nothing. Fast forward to August 2024...just received my retainers which I agreed to to stop the battle. My teeth are still not in correct alignment but after a year plus I realized that eithout sitting in a chair so orthodontist can see, nothing will change. There are certain things Byte cannot fix. Consider this before starting! Also they recommend you get new retainers every six months at a cost of $149. They just keep milking the money because if you don't purchase from them the Byte Guarantee is void. I can get them elsewhere for a lot less and the Guarantee is a joke if they can't put your teeth in correct alignment. Mightbe ok for someone who has never had braces and orthodontist adjustments but if you want your teeth done correctly pay to get braces at an orthodontist office!

2 months ago

byte Logo

Reply from byte

Thank you for sharing your experience, and we're sorry to hear that we did not meet your expectations. We appreciate your honest feedback, as it helps us understand where we need to improve. Byte is best suited for mild to moderate cases, and we recognize that more complex cases may require in-person orthodontic care for optimal results. Regarding the retainers, customers are not limited to purchasing them from us. You can buy them from a third party, and to keep your Byte for Life Guarantee active, you just need to provide proof once a year that you’ve purchased a new one. If you have any further questions or need assistance, please feel free to reach out to us at [email protected]. We want to ensure you have all the information you need moving forward. Thank you again for your feedback, and we appreciate the opportunity to address your concerns.

Aug. 29th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrea Olderham

The customer service is incredible. From previous Orthodontic experience; my issues are complex. My teeth are so much better and the Byte team has gone above and beyond to answer any questions I have had along the way.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Amy

The price is reasonable but its taming twice aong formy treatment to be completed and it would take them days to respond backwhen i had issues. Ive also had to have three diffent set of alugners sent to me, but glaf that was done to help me get nack on track. The last set took a month to get after i send my impressions back. I do think this last set of aligners seem to fit better. I dont think i would ever use byte again. I would probably try another company.

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

TheWorldsPerson

Customer Review Video

7 months ago Edited April 10, 2024