6.9
Overall Score
Author: Kaitlyn Short
CandidPro (formerly known as Candid) is an oral health care company, collaborating with Philips Sonicare, that seeks to improve the teeth straightening process by making it more affordable and convenient than traditional orthodontic options.
CandidPro connects customers with a nationwide network of dental professionals backed by the CandidPro team of orthodontists — you can use the company’s website to search for CandidPro providers in your local area. Your CandidPro doctor will scan your teeth and determine if you’re a good fit for invisible aligners. Once approved, your scans will be sent to CandidPro where your aligners will be made and then sent directly to your doorstep.
CandidPro treatment includes remote monitoring, which allows your provider to check on your progress with DIY smile scans requested every 14 days. All treatment boxes also come with a premium teeth whitening solution.
From start to finish, CandidPro aims to help you get straighter teeth without the hassle of repeated office visits. Keep reading our in-depth CandidPro review to learn more about the pros and cons of choosing this clear aligner treatment or jump down to read CandidPro reviews from real customers.
Candid treatment includes remote monitoring, which allows your provider to check on your progress with DIY smile scans requested every 14 days. All treatment boxes also come with a premium teeth whitening solution.
From start to finish, Candid aims to help you get straighter teeth without the hassle of repeated office visits. Keep reading our in-depth Candid review to learn more about the pros and cons of choosing this clear aligner treatment or go directly to Candid customer reviews.
CandidPro expects most customers to be treated within six months. However, six-month treatment is not guaranteed for all cases and CandidPro states that treatment length will always vary by individual orthodontic cases.
The CandidPro teeth straightening process is simple and includes the following four steps:
1. Show your teeth. Visit a local CandidPro provider for an initial consultation, scan, and treatment setup.
2. Get your clear aligners. Your treatment box will be delivered right to your doorstep. This will include your clear aligners, CandidMonitoring materials, and premium whitening foam.
3. Check-in from anywhere. Your CandidPro doctor will track your progress with scans you take with your phone and monitoring device. You'll need to check in every 14 days throughout your treatment.
4. Maintain your new smile. Once treatment is complete, keep wearing your retainers to maintain your new smile.
CandidPro clear aligners appeal to those who want the peace of mind of professional oversight without the inconvenience of repeated office visits. Customers should schedule a visit with a local CandidPro doctor to get an initial scan. Your provider will check to ensure you're a good fit for clear aligners. Once you have approval, your teeth scan will be sent off to the CandidPro team for processing and production.
In a few weeks, CandidPro will send the complete set of clear aligners to your door along with a premium whitening kit to give you brighter teeth. Every couple weeks, you will be reminded to send a treatment picture to your CandidPro doctor. This virtual check-up will help your doctor decide if they need to make any treatment adjustments.
Once your CandidPro aligner treatment is complete, you can get a PermaForm retainer to maintain your teeth alignment. CandidPro PermaForm retainers are available to patients being treated by a CandidPro doctor.
Because of CandidPro's advanced technology, every treatment program is closely supervised by your local provider using the CandidMonitoring system. This helps people who don't have the time or desire to attend regular office visits receive proper help from a licensed orthodontist professional.
CandidMonitoring is included with every aligner treatment. When you receive your aligners, you'll also get a ScanBox and cheek retractor used to take a 3D scan of your teeth through the CandidPro app. Your CandidPro provider will use these scans to evaluate your progress to ensure your treatment is on track.
Your local dental professional will check in with you every 14 days to check the status of your teeth, give you instructions on the next steps, and tell you when to change CandidPro aligners.
This CandidMonitoring system gives customers peace of mind that their invisible aligners process is working as it should and the end product they are hoping for is still on track. It also ensures customers are not alone in their journey and that they always have support — as if they were regularly seeing their provider in person.
More than 85 percent of CandidPro reviews are 5 stars with customers highlighting a quick and easy treatment process, great customer service, and fast results. Many customers feel that the CandidPro staff is patient, professional, knowledgeable, and responsive, making for an overall positive treatment experience.
Customer Review: Connie Goldman from Northport, NY
“I have found working with Candid to be a very easy process. Every staff member that I’ve dealt with has been pleasant, enthusiastic, and helpful. I am about a month and a half into my treatment and I’ve had questions along the way. Candid responsiveness is immediate. I really like that they have an orthodontist who looks at your case to ensure you’re getting the best treatment possible. I would definitely recommend their service. The price is well worth it too. I would’ve paid three times as much locally.”
CandidPro doesn't offer any money-back guarantee options; however, the company does guarantee customer satisfaction in a different way.
If you feel that CandidPro's aligners aren't working to give you straight teeth, or you aren’t getting the positive results that you hoped for, CandidPro will work with you to develop a new treatment plan, without additional charge, as long as a CandidPro-affiliated orthodontist feels that a new treatment plan is advisable.
The elimination of at-home impression kits has improved the overall accuracy and effectiveness of Candid treatments. However, individuals who do not live near a CandidPro provider may have to choose an alternative company or be willing to travel for the initial appointment.
The increased cost is another drawback of the new hybrid treatment model. Individual providers now price their treatment plans differently based on their business model. This has resulted in a large price jump compared to the previous direct-to-consumer model.
Customers should be aware that CandidPro does not treat severe teeth misalignment issues, spacing issues, or bite correction. If your treatment plan exceeds 16 sets of aligners, you are beyond the scope of CandidPro’s services, and the company may recommend you straighten your teeth another way (such as traditional metal braces).
However, if you have minor to moderate issues such as crooked teeth, protruding teeth, alignment or spacing issues, or discoloration, CandidPro can most likely help.
CandidPro offers a teeth alignment treatment process that is simple and fast, but more importantly, effective. Between the extensive provider network and high-tech treatment monitoring technology, CandidPro aims to make the invisible braces process as simple as possible.
Additionally, CandidPro has a strict policy when it comes to its dental professionals. Each professional must meet the training requirements to become a certified CandidPro provider. This means you'll be getting a quality product created just for you by a veteran professional.
Be aware that CandidPro might not be the right company for you. If your teeth demonstrate an extreme case of misalignment and crookedness, then perhaps metal braces, or another alternative, may be more suitable for you. You may require more orthodontic care than the company will currently treat.
We recommend comparing this company to others in the industry to be sure you're getting the best treatment and price.
Check out CandidPro reviews below to read what customers are sharing about their experiences.
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Marisol Fernandez
4 years ago
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Nicole Elin Antoine Los Angeles, CA
4 years ago Edited January 10, 2024
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Chelsea Portra
4 years ago
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Liam Buchanan Oak Park, CA
4 years ago
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Christa Kirgan
4 years ago
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Lauren
4 years ago
Reply from CandidPro
Jan. 8th, 2020
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Cami
4 years ago
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tahar
4 years ago
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Regina Callahan
4 years ago
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Erin D. Allison Park, PA
4 years ago
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Dec. 23rd, 2020
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Rachelle Miami, FL
4 years ago
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Diane Molloy
4 years ago
Jam Mistry Austin, TX
2 years ago
Mandi Colorado Springs, CO
2 years ago
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Snejwoo Colorado Springs, CO
3 years ago
Anna Brooklyn, NY
3 years ago
Tiana Hollomon San Francisco, CA
3 years ago
Tos Balogun Corona, CA
3 years ago
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Mandi Colorado Springs, CO
3 years ago
Luisa G.C. New York, NY
3 years ago
A. L. Lee, MA
3 years ago
Reply from CandidPro
May. 19th, 2021
Kevin Wu ,
3 years ago Edited September 14, 2021
Kelly Dunning Oakland Gardens, NY
3 years ago
Michaela S Plainfield, NJ
3 years ago
Ursula Rockville, MD
3 years ago
Angela Sotnikov Honolulu, HI
3 years ago
Hrag Barsoum Concord, CA
3 years ago
Mike P Gardnerville, NV
3 years ago
SHAWNA KENNEY Costa Mesa, CA
3 years ago
Merizza Pittsburgh, PA
3 years ago
Chance S. Valley City, ND
3 years ago
amanda Fort Worth, TX
3 years ago
Jin lee ,
3 years ago
Ashley Hesington Jersey City, NJ
5 years ago Edited September 14, 2021
Reply from CandidPro
Oct. 22nd, 2019
C.lo Middletown, NY
5 years ago
Makayla Wilson Broomfield, CO
5 years ago
Hilary Lancaster, CA
5 years ago
Christian Castro Ruskin, FL
5 years ago
Michelle Dallas, TX
5 years ago
Reply from CandidPro
Jul. 18th, 2019
Logan Provo, UT
5 years ago
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Jackson
8 months ago
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Amber
4 years ago
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Karla
4 years ago
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Glenn Chelius Crystal Lake, IL
4 years ago
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Paige
4 years ago
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Tresh
4 years ago
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Amy Boos
4 years ago
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Sarah
4 years ago
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Kerry Maloney
4 years ago
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Cord' Reed
4 years ago
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