SPOKANE — Avista Corp.’s incoming CEO, Heather Rosentrater, understood she needed help — and a lot of it — the instant she saw that more than 36,000 customers were without natural gas after the rupture of a high pressure transmission line last year near Pullman. Early on, Rosentrater, who was Avista’s president and... read full story

"We knew we needed to start reaching out at that moment to alert our peers we were going to be asking for that,"

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