Federal Insights - Customer Service in the DoD - 07/30/2024 https://federalnewsnetwork.com/wp-content/uploads/2024/07/072524_army-hrc_insights_EWH.mp3Download audio The Army is looking to improve its customer experience in human resources services by expanding the focus from the... read full story
"What the framework does is it allows us to align our people, our processes and our technologies for very strategic or intentional strategic objectives … a framework that gives us a foundation for moving forward and keeping things aligned with our customer needs,"