ticketutil is a Python module that allows you to easily interact with various ticketing tools using their REST APIs. Currently, the supported tools are JIRA, RT, Redmine, Bugzilla, and ServiceNow. All tools support HTTP Basic authentication, while JIRA and RT also support Kerberos authentication. Additionally, Bugzilla supports API key authentication and Jira supports Personal Access Token authentication.

This module allows you to create tickets, add comments, edit ticket fields, and change the status of tickets in each tool. Additional lower-level tool-specific functions are supported - adding and removing watchers in JIRA, adding attachments in JIRA, etc.

Simplify all of your ticketing operations with ticketutil:

from ticketutil.jira import JiraTicket
ticket = JiraTicket(<jira_url>, <project_key>, auth='kerberos')

# Create a ticket and perform some common ticketing operations.
t = ticket.create(summary='Ticket summary',
                  description='Ticket description',
                  type='Task')
t = ticket.add_comment('Test Comment')
t = ticket.change_status('Done')

# Check status of previous ticketing operation and print URL of ticket.
print(t.status)
print(t.url)

# Close Requests session.
ticket.close_requests_session()

Install ticketutil with pip install ticketutil.

ticketutil is compatible with Python 2.7, 3.3, 3.4, 3.5, and 3.6. Note: For Python 2.6 and lower, an additional package, importlib, may need to be installed.

If not installing with pip, a short list of packages defined in the requirements.txt file need to be installed. To install the required packages, type pip install -r requirements.txt.

Documentation for ticketutil is available at: http://ticketutil.readthedocs.io.

For questions / comments, email [email protected]. For anything specific to Bugzilla, email [email protected]. For ServiceNow related questions, email [email protected].

The plan for ticketutil is to support more ticketing tools in the near future and to support more ticketing operations for the currently supported tools. Please let us know if there are any suggestions / requests. Thanks!