Cortex Subtasks which interact with ServiceNow.

The module allows users to perform the following functionality:

• Create Incident
• Delete Incident
• Get Incident
• Resolve Ticket
• Update Incident

1. Dependencies
   • Cortex Version
   • Files
2. Support and Warranty
3. Installation
4. How to use
5. How you can contribute
6. Versioning
7. Licensing

This version of the CTX-ServieNow module was developed in Cortex v6.4.0. Some functionality may not be available in other verions of Cortex.

The CTX-ServiceNow module requires the following files:

• CTX-ServiceNow Studio Package

This module is supplied as a template that you can amend and extend to fit your requirements, as such it is not supported as part of the Cortex Product suite under the Cortex product support agreement.

Details of how the module should be imported into Cortex can be found in the Deployment Plan.

A detailed User Guide has been provided with instructions on how to use the flows/subtasks, available here. Configuring of the subtask's inputs and outputs are detailed in notes on the subtask workspace.

Unfortunately, we cannot offer pull requests at this time or accept any improvements.

The CTX-ServiceNow module has the following versions, starting with the most recent:

All functionality within this module is licensed under the Apache 2.0 License.

Copyright 2019 Cortex Limited

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.