Effects of Virtual Care on Patient and Provider Experience of the Clinical Encounter: Qualitative Hermeneutic Study

Graham McCaffrey   ¹ , BA, PhD ;   Erin Wilson   ² , BSN, MSN, PhD ;   Lela V Zimmer   ² , PhD ;   Anurag Singh   ³ , MBBS, PhD ;   Steinunn Jonatansdottir   ² , MSc ;   Peter Zimmer   ² , MA, MDiv ;   David Snadden   ⁴ , MBChB, MCISc, MD ;   Ian D Graham   ⁵ , PhD ;   Martha MacLeod   ² , PhD

¹ Faculty of Nursing, University of Calgary, Calgary, AB, Canada

² School of Nursing, University of Northern British Columbia, Prince George, BC, Canada

³ Faculty of Medicine, University of British Columbia, Vancouver, BC, Canada

⁴ Northern Medical Program, University of Northern British Columbia, Prince George, BC, Canada

⁵ School of Epidemiology and Public Health, University of Ottawa, Ottawa, ON, Canada