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Some hardware does not work after booting under Kaspersky Rescue Disk 18 in the graphic mode

Latest update: 19 January 2023 ID: 14234
 
 
 
 

Issue

When you load Kaspersky Rescue Disk in the graphic mode, some of the hardware, such as a wireless adapter or touch screen may not work.

Solution

You can get help with Kaspersky Rescue Disk on the Forum. To determine the cause of the error, you will need to provide information about your computer's hardware. To do so:

  1. Open the system menu and select Hardware info.

Running Hardware Info from the system menu of Kaspersky Rescue Disk 2018

  1. Using the Tab key, select Save and press Enter.

Saving hardware information in Kaspersky Rescue Disk 2018 

The file with the hardware details will be saved to the Product folder under the name krd2018_hwinfo_*.tgz

Notification about the saved hardware info log

  1. Open Product folder and find the generated file. The product folder named KRD2018_Data is located in one of the hard disk sections of your computer. The default path is C:\KRD2018_Data.

Hardware info file in the Kaspersky Rescue Tool file manager 

 
 
 
 
 
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