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Frequently Asked Questions

  • Both Apple Pencil Pro and Apple Pencil (USB-C) are compatible with this iPad mini.

    Apple Pencil Pro pairs wirelessly and attaches magnetically for charging and storage.

    Apple Pencil (USB-C) pairs via USB-C Charge Cable and attaches magnetically for storage.

  • iPad mini includes eSIM technology that enables fast, convenient, and secure activation of cellular data plans. There are a few ways to activate eSIM on your iPad including transferring from another iPad, joining an existing iPhone cellular plan, adding a new plan in Settings, scanning a QR code, or using an app from a carrier.* With eSIM you can choose cellular data plans from select carriers in more than 180 countries and regions around the world. Learn more about setting up eSIM.

    * Not all carriers support eSIM. See your carrier for more details. eSIM technology works with iPad Pro (M4), iPad Pro 11‑inch (1st generation and later), iPad Pro 12.9‑inch (3rd generation and later), iPad Air (M2), iPad Air (3rd generation and later), iPad (7th generation and later), iPad mini (A17 Pro), and iPad mini (5th and 6th generation).

  • The Apple Trade In program makes it easy to trade in an eligible iPad. Just answer a few questions regarding the model and condition, and we will provide an estimated trade-in valueâ—Šâ—Š or a simple way to recycle it for free if it’s not eligible for credit.

    If your iPad is eligible and you accept the quote, we will send you a free trade-in kit, separate to your new iPad (at no cost to you) so you can then send in your current iPad within the 14-day return window.

    Once we receive your iPad, we’ll inspect it and verify its condition. If the condition matches what you described, there’s nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided. You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.

    If you buy online and choose to pay with Apple Card Monthly Installments, we’ll instantly apply your estimated trade-in value to the purchase of your new iPad. If you pay in full, your trade-in value is applied as a refund to your original payment method. This happens once we receive your eligible iPad and confirm that the condition matches what you described.

    The trade-in process can take up to 2-3 weeks.

    You can also trade in your device at an Apple Store at the point of purchase, however the trade-in value in store may be different from the estimated trade-in value you received online.

  • If you already have Apple Card and want to purchase your iPad with Apple Card Monthly Installments, select it as your payment option during checkout. You’ll receive 3% Daily Cash back up front and pay for your new device over time, interest-free§ when you choose to check out with Apple Card Monthly Installments. If you don’t have Apple Card yet, you can apply for one in as little as a minute when you select Apple Card Monthly Installments as your payment option and use it for your purchase.

    Learn more about Apple Card Monthly Installments

    If you used your Apple Card to pay in full, but you meant to take advantage of interest-free financing using Apple Card Monthly Installments, we can help you get switched over. Contact an Apple Card Specialist at 877-255-5923. You can also chat with one by tapping on Apple Card in Wallet, tapping on the black circle in the upper right-hand corner, and then tapping Message.

    Customers in U.S. Territories should contact Goldman Sachs Bank USA for questions about installments.

  • Your new iPad comes with one year of hardware repair coverage and up to 90 days of technical support. AppleCare+ extends your iPad, Apple Pencil, and Apple-branded iPad keyboard coverage and includes unlimited incidents of accidental damage protection. Each incident is subject to a service fee of $29 for screen repair, $99 for other accidental damage to 11-inch iPad Pro (M4), 13-inch iPad Pro (M4), 11-inch iPad Air (M2), 13-inch iPad Air (M2); $49 for accidental damage to all other iPad models, and $29 for Apple Pencil or Apple-branded iPad keyboard, plus applicable tax.

    Learn more about AppleCare+