Atera

Pros: Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera.

Cons: Atera delivers excellent performance hence nothing to disregard.

Overall: Atera has an simple, intuitive and user-friendly interface that makes it simple to use and navigate. It is simple to monitor and manage unlimited remote devices with Atera.

Pros: Atera offers several benefits, especially for IT professionals and managed service providers:

1. **All-in-One Platform**: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient.

2. **User-Friendly**: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed.

3. **Scalable**: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs.

4. **Automated Billing**: Its built-in billing system automates invoicing and recurring charges, simplifying financial management.

5. **Customizable**: You can tweak various features to fit your specific requirements and workflows.

6. **Cost-Effective**: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices.

Cons: Learning curve.

Overall: Overall, Atera is a robust and versatile platform ideal for IT professionals and managed service providers. Its all-in-one solution, user-friendly interface, and scalable nature make it an attractive choice for managing IT services efficiently. The automated billing and customizable features add to its appeal, offering cost-effective solutions without per-device fees. However, there may be a learning curve for new users, and some advanced features might be less developed compared to other platforms. Overall, it’s a solid option for those seeking a comprehensive IT management tool.

Pros: It was pretty much easy to use and set up. You can set up a ton of automations on here so that when tickets are filed into your helpdesk, it will be organized and distributed in the right category without any issues. You won't have to really lift a finger until after you set everything up. It was a bit confusing at first but once you get a hang of it, you can make everything automatic

Cons: A little bit hard to set up at first but after you figure it out it got a little easier

Overall: Overall it was a really good experience and I would definitely recommend this to others because after the on boarding process it does a very good job of itemizing and categorizing helpdesk tickets for my business.

Pros: So, I have been using Atera for pushing updates/patches to VM's & for RMM features on Hyderabad location.
Atera is actually the platform which has been implemented prior me joining the organization.
its features which are PAM like are also helpful for remote access of employee machines and servers as well as providing remote support to users.
The asset management is also a well-used tool by us.

Cons: I've observed that many times when the page refresh does not happen automatically, I manually refresh page and error comes up.
Also, sometimes, while logging in, I have to log in more than once to get actually logged in.
so apart from some above minor discrepancies Atera is all good.

Overall: Overall, Atera is a great platform that Infrastructure management team needs.
I especially liked the knowledge base which is well drafted, and I use it a lot.
and the reports and analysis on dashboard along with the option to download reports is what I use day to day.

Pros: Atera has performed extremely well for our SNMP and SQL monitoring. The onboarding process was extremely easy and the integrations with Acronis backup were smooth. I liked its user interface, it is modern and intuitive. The remote OS patch management works great.

Cons: Sometimes I face issues like not being able to create new tasks in the automation menu. Charts rendering time is slightly high.

Overall: You should try Atera. It runs smoothly and gives all the required vital data for your remote IT monitoring. The scanner scheduling ability is outstanding. Highly recommended.

Pros: We needed a tool that could provide PAM like remote access, push scripts, update the OS and drivers, monitoring and reporting, manage inventory, and support helpdesk capabilities. Atera does all of this efficiently. we explored other remote monitoring and management tools, but they were either too complicated or didn't align with our organizational needs.

Cons: It took a while for us to set it up for a big organization like ours.
maybe because of our huge inventory size we have observed some issues with reporting, where some discrepancies have been observed.

Overall: Overall, I think Atera does the job its marketing team has advertised it for.

In Microsoft, we have implemented for Bangalore location only and it does its job of Remote access management, Inventory management, Monitoring and reporting etc.

Overall its a stable platform, but sometimes the Real Time analytics dashboard shows inaccurate status.

Pros: Atera is user-friendly, and the team consistently introduces new features. The per-tech pricing model ensures affordability for startups and scalability as you grow. Additionally, their support is excellent. Atera continues to expand its partnerships and integrations.”

Cons: Nothing to highlight as a dislike since it serves me right!

Overall: Atera benefits me by offering remote access and implementation, automating topic writing, and enabling me to resolve multiple computer problems for users.”

Pros: Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons: The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Overall: Atera has greatly improved the quality-of-life for IT, as well as dramatically increasing the response time for remote sites.

Pros: Atera is one of the best collections of IT tools for IT professionals. It provides remote monitoring for the network devices connected to our organization and we can manage it. By using Atera, automation of patch management becomes easy. Atera provides a secure environment for work-from-home employees, as we connect office desks remotely through our home computers. Also, Atera has a very professional and attractive dashboard. Atera also provides functionality like ticketing management and reporting. It increases the efficiency of work and provides the best and safest environment for remote employees.

Cons: I do have not many negative reviews about Atera, but it might be very expensive for a small IT Company and sometimes it lags a little bit when connected to Splashtop and Any desk.

Overall: My overall experience with Atera is very good. It increases efficiency and reduces downtime by providing remote access to the network devices connected to our organization. Employees who work remotely can easily monitor those network devices. Atera is the most trusted software in terms of security. A beautiful dashboard with a professional look also provides many functionalities. Easy to use and understand. Good customer care support.

Pros: Atera is the one of the most important tool for IT Department.
Helps Remote monitoring and management for the organization with the help of single centralized integrated solution.
Providing the Patch management to save time and work load of the employee, also integrate with best antivirus, End point Detection and response, Email security and more to get protection in the digital world.

Cons: Didn't find any cons about the Atera, Only not suitable for small startups because of pricing.

Overall: My overall experience with Atera is very good with the help to its feature my work load and time will be very reduced day to day,
easily access remotely, provide world best security, AI based helpdesk resolve the issue easily with wastage of time.

Pros: I like the helpdesk and support management capabilities of Atera very much. The ease of ticket handling is unmatched.

Cons: I cannot think of any negative thing about my Atera usage

Overall: My overall experience with Atera has been great so far. The reports are fantastic and so is the scheduling.

Pros: Remote monitoring is by far the best thing that I have experienced with Atera. Additionally, alerts and device management is pretty good.

Cons: No complaints for me so far with Atera software usage.

Overall: I would describe my overall usage experience as great and exceptional so far. All the features and the product design is brilliant.

Pros: I like the different integrations that are provided through Atera. Also, Atera saves a lot of time for us.

Cons: I do not have any significant dislikes about my Atera usage

Overall: My overall experience with Atera has been exceptional so far. The customer support is also very much responsive.

Pros: The security scan and the network discovery manager is my favorite feature with Atera. Also, the knowledge base documents are very helpful.

Cons: To be honest, I do not have any significant dislikes with Atera.

Overall: My overall experience has been really outstanding so far with Atera. All our requirements are easily fulfilled and I like that.

Pros: The reports generated through Atera are very much detailed and provide a lot of granular level patch information to us which I like.

Cons: The server speed is at times slow, but I do not have any other issues.

Overall: The best thing about Atera is the user community that it has. This is a great value for money software.

Pros: I like the patch management capabilities that Atera has to offer. The AI and automation is very precise and good and helps us improve our overall efficiency.

Cons: I cannot think of any specific dislike that I might have about Atera.

Overall: My overall usage experience and my team interaction experience has been very great so far with Atera.

Pros: Atera software is very much useful for us for customer billing and customer helpdesk management. I like the user based reports very much.

Cons: The vendor support could be much more prompt and effective.

Overall: I would say my overall experience with Atera has been very normal. Most of my interaction with the team is via email and the team is knowledgeable and helpful.

Pros: The customizable dashboards are my favorite feature with Atera. Also, the onboarding was very quick and smooth.

Cons: I do not have any complaints about my Atera software usage.

Overall: My overall experience with Atera has been very good so far. In fact, with the level of automation, we are now able to reduce overall manpower and improve efficiency.

Pros: What I appreciate most about Atera is its all-in-one design. Combining RMM, PSA, and remote access in a single platform has streamlined my workflow, making IT management across multiple schools more efficient.

Cons: However, I've found that Atera can have limitations in terms of customization. It doesn't always meet the unique needs of our school's IT setup. Additionally, there's a bit of a learning curve to fully utilize all its features effectively.

Overall: My overall experience with Atera has been largely positive. Its unified platform, blending RMM, PSA, and remote access, has been a game-changer in managing IT across various schools. This integration simplifies complex tasks and improves efficiency, which is crucial in my role.
However, there are areas where Atera could improve. Customization options are somewhat limited, making it challenging to tailor the system perfectly to our specific needs. Also, getting to grips with all its features requires time and effort. Despite these minor issues, Atera remains a valuable tool in my IT arsenal, significantly aiding in daily operations.

Pros: One of the best things about Atera is the seamless network discovery capabilities that it offers to us.

Cons: I do not have any issues or cons that I can say about Atera.

Overall: My overall experience is great so far with Atera. The ability to track workstation status and monitor status simultaneously is very much beneficial for us.