Samsung

Repair Services

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Repair Services
How can we help?
Benefits
Service Center
Repair Status
FAQ
Contact Us
How can we help?
Benefits
Service Center
Repair Status
FAQ
Contact Us

How can we help?

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Request a Repair

Use your Samsung Account to manage your repair requests in a few easy steps.
Let’s start
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Find a Service Center

Search for a local Samsung support center and drop by or call for an appointment.
Search a location
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Check Repair Status

Have a repair in progress? Check the status of your repair.
Check repair status
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Choose a product

Let us plan the best approach for your repair.

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Samsung repair services

Good news! You are eligible for in-home service.

In-home

Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance.

What to expect

Request Service
Answer a few questions about the issue your product so that we can arrange for the right technician with the right parts.
Confirm
A Samsung Certified Technician will call you within 2 business days to confirm your appointment time.
Repair
Your technician will assist in diagnosing,troubleshooting and/or repairing your issue.

Potential Free repair

This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.

Call required

Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501
Call 201-672-9501

Warranty expired

The product warranty has expired. If you choose to continue, out-of-pocket costs will apply.
Validate warranty Continue

COVID-19 notice

The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.

  • Do you, or does anyone else in your residence, currently have COVID-19?
  • Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
  • Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
  • Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
  • Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the following link to the U.S. Centers for Disease Control’s website.

It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith Samsung Pro.
Your Service Details (Mail In)


Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Manufacture Warranty valid
through: Date not available
Service Request Number
Customer Unit Receive Date
Date not available
Expected repair date
Date not available
Ship Date
Date not available
Repair Completed Date
Date not available
Tracking Number (to Samsung)
Model Number:
Carrier Name
Tracking Number (from
Samsung)
Your Service Details (In Home)


Appoinment Date
Service Request Number
Product Information
N/A
Warranty
Warranty Unknown

COVID-19 notice

Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

Enter your IMEI number

IMEI number

IMEI number is a 15 digit code.

Find your IMEI number

Let’s chat

Let us guide you through your registration.

Chat now
Register
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How do I find my IMEI number?

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Alternate ways for finding IMEI

  • The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
  • The packaging: The original box may pst the device's full IMEI and serial number.
  • Your carrier's website: Your account details may pst the device's IMEI and serial number.
  • Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
  • Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
  • Dial *#06# on the phone: It will display the IMEI and serial number.

Enter your serial number

Serial number

Your serial number is a 11 digit code.

Find your Serial number

Let’s chat

Let us guide you through your registration.

Chat now
Continue

Confirm your information

What's your model code

Let’s chat

Let us guide you through your registration.

Chat now

Your serial number

Serial number

Complete registration Go to My Products

Confirm your information

Model code:

Enter the last digit of your serial number

Serial number

Complete registration Go to My Products

Opt in for Care Text Messaging

Care Text messaging updates

✓

Receive personalized Care messages about your product that include how to get the most out of your product, warranty updates, service information, and more.

Mobile phone number*

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*By submitting your phone number, you agree to receive automated text messages about your product. Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Message frequency varies. Messaging and data rates may apply. View Terms & Privacy

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You have successfully added your product

Continue Service Request

Service is not available

Service is not available for this product based on your current location. Please contact the support team in the country that this product was purchased in.

Don’t see a product you need service for?

Potential Free repair

This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.

Call required

Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501
Call 201-672-9501

COVID-19 notice

The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.

  • Do you, or does anyone else in your residence, currently have COVID-19?
  • Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
  • Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
  • Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
  • Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the following link to the U.S. Centers for Disease Control’s website.

COVID-19 notice

Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase

Benefits of Pro Repair Service

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Request a Repair

Sign into your Samsung Account to begin enjoying many benefits including managing your repair requests.

Let's start
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Certified Technicians

A certified technician will diagnose and repair your product.

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90-day Warranty

Experience more confidence with a 90-day repair warranty.2

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Guaranteed Repairs

Samsung certified experts deliver authorized repair services.

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Genuine Parts

Your product will be repaired using Samsung genuine parts.

Find a Service Center

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Fastest Samsung Service options

Search for a local Samsung support center and drop by or call for an appointment.

Start search
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Certified Technicians

A certified technician will diagnose and repair your product.

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Phones, Tablet & Wearable

Our technicians are ready to help.

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Home Appliance

Locate a Samsung-Certified Pro to diagnose and repair your appliance.

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Television

Samsung has a large network of TV repair technicians.

Check Repair Status

Enter your service request and phone number to check the status of your repair.

1
Required. Service numbers are 10 digits. Letters do not apply.
2
Required. Ex: 000-000-0000
Check status
No service request found.
Please check the service request number or phone number.
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Your Service Details

Customer Contact

Mobile:

Email:

Product Information

Model Number:

Status

Warranty

Service Request Number

Customer Unit Receive Date

Expected Repair Date

Ship Date

Repair Completed Date

Tracking Number (to Samsung)

Carrier Name

Tracking Number (from Samsung)

Commonly asked questions

How much will my repair cost?

The specifics of your repair cost will vary based upon your diagnosis, warranty status, and repair-type selected. However, phone screen replacements, commonly the best solution for cracked Galaxy phone screens, have set prices at Samsung Repair locations. Find your device’s approximate screen replacement cost here

What information do I need before beginning my repair request?

It is always helpful to have your product model, serial number, or IMEI (the unique identifying used for mobile phones) before beginning your repair. Click here to learn how to find yours.

Do I need a Samsung Account to start a repair request?

Signing in to or creating your own Samsung Account is the best way to create a repair request so that you can receive our highest-level of personalized service. However, you can also create repair requests as a Guest for walk-in and in-home service. Currently, mail-in service requires the use of a Samsung Account.

My product is working fine, but I am missing a part. What can I do?

Shopping on Samsung Parts , an authorized distributor of Samsung parts and accessories, may provide you with what you need.

How do I update or check my warranty status?

You can check your warranty status by signing into your Samsung Account on the top right of the page. Once you are signed in, look under 'My Products' to see the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and we can update your status.
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
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Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 12 AM EST 7 days a week
  • Text Support 24 hours a day 7 days a week
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⌂ Standard Limited Warranty applies: http://www.samsung.com/us/Legal/Phone-HSGuide/# Section 2: Standard Limited Warranty. .

 

*Out-of-warranty transparent pricing is only available on samsung.com/support for Home Appliances. It is not available for mobile devices.

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