• Get access to over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a 28-hour training certification that equips them with the skills to conduct a mobile repair safely and ensure repairs are done right.
• We conduct a 70-point diagnostic test to identify and troubleshoot problems with your device and repair what’s needed to get the product back into working order.
• Repairs are made with genuine Samsung parts and proprietary repair tools designed specifically for Samsung products.
• After the repair is done, we test the product to ensure features like water resistance are intact and your device’s software is calibrated and up to date.
• Repairs are backed by a 90-day warranty or for the remainder of the device warranty.

The Samsung Care Network has enough locations across the country that 75% of Americans have access to one of the participating locations. At those locations, most repairs are made within two hours with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.

Both in-warranty and out-of-warranty service-from replacing a cracked screen to repairing a faulty charging port-are included, and all requires are handled by certified technicians using genuine Samsung parts. 

• Enjoy same day repairs in most cases and nationwide coverage.
• Schedule online and a certified technician will come to your location.

Simply create your repair ticket in a few clicks via our online self-service portal, and request a box with a prepaid label to be shipped to you. Samsung uses 97%+ plastic-free packaging, sustainable forest certified (SFI) paper and 50%+ recycled content (PCR) shipping boxes for sending devices to customers after repair in Mail-In or if a box is requested by a customer.

Or simply drop your phone off at your nearby UPS Store for one-stop packaging and shipping directly back to us.