All who read my blog will know I ,ve been out of action a bit lately waiting for the new router . It is now working, well I can get the broadband but I,m having a lot of problems with the email part of it , I have been chatting with the B,T people, going through the motions , they say every thing is O,K but as soon as I disconnect from them I,m back to sq,.1
when I firsthad talks with B,t about the said piece of equipment the fellow on the other end of the phone said why didn,t I have a vision box , If I signed with them for another 12 month contract it would be free, hmm, well he didn,t say it would be a refurbished one , I ask did they send a man to fix and tune in this equipment . Oh no said he it,s so simple you will be able to do it yourself !! I,m not a whizz kid said I , you will be able to do it yourself he replied again .
The parcel arrived , it sat in the hall like a squatter at a demo . bluebell phones , have you got a piece of whatever, ? Yes ! o,k I,ll be round for it . In she comes , have you not opened this box yet? she puts it on the table , undoes the parcel , plastic and brown sticky tape everywhere . I made coffee while she studied the paperwork . After a series of hmmm, yes , er, she said right you bring this into the sitting room I.ll bring that .
I,m very good at doing as I,m told , I take this and she brings that . T,V and cabinet pulled away from the wall , the dialogue begins . Pull that wire out of there and plug this in it,s place . Yes boss lady , I,ve done that .
Take the d,v,ds out of there to make room for the vision box,
O,K boss lady, now the once clear coffee table is piled with d,v,ds . little boxes ,cables and plugs . Arials and scart plugs duly and dutifully pulled out of one thing and plugged in somewhere else, ethernet cables attached to phone lines and other space looking objects .
Yes boss lady says , I think we are ready , (anyone would think we are switching on the christmas lights in town) Switch on ! are all the lights showing green the boss lady ask,s No, they are yellow says I . So , another phone call to the support team , by now boss lady was on first name terms with the support team ,and had quite a friendly rapport with them , there was quite a bit of o,k, babe in the conversation . but on this call the babe said we cannot help you anymore the computers are down . Is this the signal , clear off we,ve had enough of you ?
more reading of instructions , Ah !! said boss lady , whats this cable for , we missed this one , plug it in , we had been lying on the floor and almost standing on our heads looking for green lights ,up to this stage we had green lights but now they had turned yellow ! the t,v screen said please wait , after 1/2 hour waiting boss lady said I,m going home ,
After boss lady went home the screen said , wrong set up ,unplug everything and start again . Boss lady phoned again for the result of please wait sign . I told her the message , she said I.ll be round in the morning . Oh ! dear thought I silently
Morning came , boss lady came , more phone calls, it finally took a girl support worker called Amy to give the right information .and get us on the right track, all is now working .
P,S ,, I now know why boss lady bluebell wears combat trousers .
she is a very good friend and we do laugh a lot, coming home from our sewing circle we saw a man with those trousers where the crotch is almost down to the knees, wonder what he keeps in there we mused , bluebell couldn,t see to drive with tears in her eyes laughing .