Why Suffolk Libraries chose to build their own self-service app.
It’s so great to see the initial UX work that James and I prototyped in a design sprint come to fruition in the form of a progressive web app!
In the case of this web-app, if the tablets go offline, they will still store all the transactions that are made by customers. Once the tablet comes back online, it will sync it back up to the server. That is, essentially, what a Progressive Web App is — a kind of a website with a few more security and, most importantly, offline features.