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Contribute TO Workplace Innovation
Oral Communication (Technological University of the Philippines)
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MODULE CONTENT
Basic Competencies:
Unit of Competency: CONTRIBUTE TO WORKPLACE INNOVATION
Modules Title: Contributing to workplace innovation
Module Descriptor: This unit covers the knowledge, skills and attitudes required to make a pro-active
and positive contribution to workplace innovation.
Nominal Duration: 3 Hours
Learning Outcomes:
LO1. Identify opportunities to do things better
LO2. Discuss and develop ideas with others
LO3. Integrate ideas for change in the workplace
Assessment Criteria:
1.Opportunities for improvement are identified proactively in own area of work.
2.Information are gathered and reviewed which may be relevant to ideas and which might assist in
gaining support for idea.
3.People who could provide input to ideas for improvements are identified.
4.Ways of approaching people to begin sharing ideas are selected.
5.Meeting is set with relevant people.
6.Ideas for follow up are review and selected based on feedback.
7.Critical inquiry method is used to discuss and develop ideas with others.
8.Critical inquiry method is used to integrate different ideas for change of key people.
9.Summarizing, analyzing and generalizing skills are used to extract salient points in the pool
of ideas.
10.Reporting skills are likewise used to communicate results.
11.Current Issues and concerns on the systems, processes and procedures, as well as the
need for simple innovative practices are identified.
Contents:
1. Appropriate Personnel to address the environmental hazards
2.Environmental corrective actions
3.Written and Oral Communication Skills
4.Critical thinking
5 Problem Solving
6 Observation Skills
7 Practice Environmental Awareness
Assessment Methods:
• Role play involving the participation of individual member to the attainment of organizational goal
• Case studies and scenarios as a basis for discussion of issues and strategies in teamwork
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• Socio-drama and socio-metric methods
• Sensitivity techniques
• Written Test
• Online Exam
• Demonstration with oral questioning
• Interview
• Third-party report
• Case Formulation
• Life Narrative Inquiry
• Standardized test
• Demonstration or simulation with oral questioning
• Case problems involving work improvement and sustainability issues
• Psychological and behavioral Interviews.
• Performance Evaluation.
• Life Narrative Inquiry.
• Review of portfolios of evidence and third-party workplace reports of on-the job performance.
• Sensitivity analysis.
• Organizational analysis
Course Delivery:
• Group work
• Role Play
• Lecture/Discussion
• Blended/Online
• Small Group Discussion
• Interactive Lecture
• Brainstorming
• Demonstration
• Role playing
• Appreciative Inquiry
• Group work
• Practical Exercises
• Lecturette
• Practical Application
CONDITIONS:
The students/ trainees must be provided with the following:
Writing materials (pen & paper)
Reference (books)
Manuals
METHODOLOGIES:
Group discussion
Interaction
Lecture
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ASSESSMENT METHODS
Written Test
Practical/Performance Test
Interview
DETAILS OF LEARNING OUTCOME
Learning Outcome No. 1
Identify opportunities to do things better
CONTENTS:
1. What is Workplace Innovation?
2. Cultivating Innovation and Creativity in the Workplace
3. Techniques to Encourage Innovation in the Workplace
ASSESSMENT CRITERIA
1. Identify opportunities for improvement proactively in own area of work.
2. Gather and review information which may be relevant to ideas and which might assist in gaining
support for idea.
CONDITION:
The following are available:
1. EQUIPMENT
● Computer
● Whiteboard
2. LEARNING MATERIALS
● Competency based learning materials
● Bond paper, permanent Marker
ASSESSMENT METHOD:
● Written test
● Interview
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LEARNING EXPERIENCES
Learning Activities 1 Special Instructions
1. Read Information Sheet 5.1-1 on What is If you have some problems on
Workplace Innovation? Information Sheet 1.1-1, don9t
hesitate to approach your
facilitator. If you feel you are
knowledgeable on the content of
Information Sheet 5.1-1, you can
now answer Self-Check 5.1-1.
2. Answer Self-Check 5.1-1 What is Workplace Compare your answer with the
Innovation? answer key 5.1-1. If you got 100%
correct answer in this self-check,
you can now move to the next
information sheet. If not review the
information sheet and go over the
self-check again.
3. Read Information Sheet 1.1-2 on Cultivating If you have some problems on
Innovation and Creativity in the Workplace Information Sheet 5.1-2, don9t
hesitate to approach your
facilitator. If you feel you are
knowledgeable on the content of
Information Sheet 5.1-2, you can
now answer Self-Check 5.1-2.
4. Answer Self-Check 5.1-2 Compare your answer with the
Cultivating Innovation Answer Key 5.1-2. If you got 100%
and Creativity in the correct answer in this self-
Workplace check, you can now move to the
next
information sheet. If not review the
information
sheet and go over the self-check
again.
5.1-3 on Techniques to
Encourage Innovation in
the Workplace.
5. Read Information Sheet If you have some problems on
Information
Read Information Sheet 5.1-3 on Techniques to Sheet5.1-3, don9t hesitate to
Encourage Innovation in the Workplace. approach your
facilitator. If you feel you are
knowledgeable on
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the content of Information Sheet
5.1-3, you can
now answer Self-Check 5.1-3.
6. Answer Self-Check 5.1-3 Compare your answer with the
Techniques to Encourage Answer Key 5.1-
Innovation in the 3. If you got 100% correct answer in
Workplace. this self-
check, you can now move to the
next
information sheet. If not review the
information
sheet and go over the self-check
again.
INFORMATION SHEET 5.1-1
What is Workplace Innovation?
Learning Objectives:
After reading this INFORMATION SHEET, You must be able to:
1. list the different types of innovation,
2. discuss the meaning of innovation in the workplace,
3. develop goals and ideas for workplace innovation.
Defining Innovation?
Innovation in its modern meaning is "a new idea, creative thoughts, new imaginations
in form of device or method". Innovation is often also viewed as the application of
better solutions that meet new requirements, unarticulated needs, or existing market
needs.
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The main driver for innovation is often the courage and energy to better the world.
An essential element for innovation is its application in a commercially successful way.
Innovation has punctuated and changed human history (consider the development of
electricity, steam engines, motor vehicles, et al).
Types of innovation
In business and economics, innovation is often
divided into five types:
1. Product innovation, which involves the
introduction of a new good or service that is
substantially improved. This might include
improvements in functional characteristics,
technical abilities, ease of use, or any other
dimension.
2. Process innovation involves the
implementation of a new or significantly
improved production or delivery method.
3. Marketing innovation is the development of
new marketing methods with improvement in
product design or packaging, product promotion
or pricing.
4. Organizational innovation (also referred to as
social innovation) involves the creation of new
organizations, business practices, ways
ofrunning organizations or new organizational
behavior.
5. Business Model innovation involves changing
the way business is done in terms of capturing
value e.g. Compaq vs. Dell.
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Workplace Innovation is about creating organizations in which all employees use and
develop their knowledge, skills, experience and creativity to the full. Growing evidence
shows that workplace innovation practices which empower employees to make day-to-
day-decisions, challenge established practices, contribute ideas, and be heard at the
most senior levels, lead to better business results, as well as enhanced workforce health
and engagement.
SELF-CHECK 5.1-1
What is Workplace Innovation?
True or False:
Direction: Write TRUE if the statement is correct and FALSE if the statement is wrong:
1. The main driver for innovation is often the courage and energy to better the world.
2. Innovation in its modern meaning is "a new idea, creative thoughts, new imaginations in
form of device or method".
3. Business Model innovation involves changing the way business is done in terms of
capturing its integrity.
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4. Innovation is often also viewed as the application of better solutions that meet new
requirements, unarticulated needs, or existing market needs.
5. Hospitality innovation is the development of new marketing methods with improvement
in product design or packaging, product promotion or pricing.
ANSWER KEY 5.1-1
What is Workplace Innovation?
True or False:
1. True
2. True
3. False
4. True
5. False
INFORMATION SHEET 5.1-2
Cultivating Innovation and Creativity in the Workplace
Learning Objectives
After reading this Information sheet, you must be able to:
1. list down tips in enhancing creativity,
2. describe traits of creative people,
3. use leadership for innovation.
Leading Innovation
To innovate is to intentionally let go of the <way things are= and welcome <the way
they could be.= Breakdown is the first step toward innovation, an intentional release
of established habits of thought, expectations, assumptions, and beliefs in order to
embrace <not knowing=. The concept of surfing the <edge of chaos= sounds exciting until
you get there and leave control at the door. In Adaptive Change we call this the Fall.
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3M Innovation Strategy and Leadership
♦ Setting stretch targets – such as 8x% of sales from products
introduced during the past y years9 – provides a clear and
consistent message and a focus for the whole organization.
♦ Allocating resources as 8slack9 – space and time in which staff
can explore and play with ideas, build on chance events or
combinations, etc.
♦ Encouragement of 8bootlegging9 employees working on
innovation projects in their own time and often accessing
resources in a non-formal way – the 8benevolent blind eye9
effect.
♦ Provision of staged resource support for innovators who
want to take an idea forward – effectively different levels of
internal venture capital for which people can bid (against
increasingly high hurdles) – this encourages 8intrapreneurship9
(internal entrepreneurial behavior) rather than people feeling
they have to leave the firm to take their good ideas forward.
Six Tips to Help You Enhance Your Creativity
1. Open Your Mind - Have one new experience every day;
no matter how small. New experiences stimulate the brain
and help you make new and original connections; critical for
boosting breakthroughs.
2. Diversify - Involve others in your problem-solving efforts
who bring a different perspective or cultural experience than
yours.
3. Mental Floss – Relax; Stress, exhaustion, boredom and even
pain can block our pathways to creativity.
4. Stop Looking for the Right Answer - Look for many right
answers.
5. Discover Your Creative Rhythm - Start paying attention to
when you get your best ideas.
6. Health Makes Wealth - Regular exercise not only benefits
your body, it boosts brain performance as well.
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Portrait of a Creative Person
Creative people pay attention to their world, see things differently, challenge
assumptions, take risks, are not afraid to fail, and strive to generate multiple solutions
to problems. They are passionate about creativity and seek opportunities to innovate.=
5 Traits of Creative People
1. Creative people are curious. They ask questions all the time. When they see or discover
something they do not understand, they make the extra effort to learn everything they can
about how it works, and how it can benefit them and others.
2. Creative people like challenges. They do not run away from challenges; they tackle them head
on. The bigger the challenge, the more they are intrigued. They do not try to escape problems,
but rather they treat them as challenges. The most creative people I know are also great
problem solvers.
3. Creative people are not afraid to experiment. They are risk takers, and they are not afraid to
try something new, whether it be a process, gadget or formula. Experimenting is a way for
them to see what works and what doesn9t work. They will not wait for people to dictate their
actions; they would rather lead.
4. Creative people have high standards. They do not settle for less than their best. They will find
a way to make something better. They never stop learning.
5. Creative people know how to accept and give constructive criticism. No matter what we do,
people will always have something to say about it, whether it is good or bad. Creative
people can accept criticism and turn it into opportunities. They also know how to give
constructive criticism. Since they have high standards, they many times expect themselves and
others to excel in whatever they do.
SELF-CHECK 5.1-2
Cultivating Innovation and Creativity in the Workplace
Enumeration:
Direction: Enumerate the 5 traits of creative people.
1.
2.
3.
4.
5.
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ANSWER KEY 5.1-2
Cultivating Innovation and Creativity in the Workplace
Enumeration:
Direction: Enumerate the 5 traits of creative people.
1. Creative people are curious.
2. Creative people like challenges.
3. Creative people are not afraid to experiment.
4. Creative people have high standards.
5. Creative people know how to accept and give constructive criticism.
INFORMATION SHEET 5.1-3
Techniques to Encourage Innovation in the Workplace Learning
Objectives
After reading this Information sheet, you must be able to:
1. List down techniques to encourage innovation in the
workplace.
2. Explain the importance of encouraging innovation in the
workplace.
3. Restructure work layout and design for innovation.
Encouraging workplace innovation not only helps companies
stay on top of the market and defend their bottom lines: innovative workplaces are also
happier workplaces, with consistently higher levels of employee satisfaction and retention.
Why should companies care about their capacity to innovate?
1.Competitive advantage
Companies that invest time, effort and money in finding new and better ways of doing things
have an advantage over others in the market. It9s that simple.
Innovation doesn9t just help a company to offer exciting new products and services to customers.
It also allows companies to stay profitable and survive in the market
2. Customer centricity
Trailing new approaches to services and products ensures a constant focus on serving the needs
of customers. This helps build a dedicated market base and ensures a company stays responsive
to customer demand.
3. Employee satisfaction and retention
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An innovative working approach appeals to employees with higher levels of creativity and
lateral thinking, helping companies to hold on to their best talent.
How can companies encourage innovation and creativity in the workplace?
Encouraging innovation isn9t easy. From juggling competing company priorities to overcoming
internal resistance and inertia, there are a lot of things that can get in the way.
No matter what industry you9re in, unlocking the innovative potential of your people – and your
business more generally – comes down to a mix of management approaches, shared values,
strategy, and resources.
Techniques to encourage innovation in the workplace, broken down into the following subjects:
● Leadership & management
● Innovation strategy
● Willingness to experiment
● Open communication
● Staff well-being
● Workplace design & layout
● Tools & software
Leadership & management
When it comes to innovation, the tone always comes from the
top. Senior leaders need to find ways to encourage their staff
to think about innovation every day and to take ownership and
responsibility for new ideas and solutions. Encouraging
innovation via leadership and management can be a challenge,
empowering your employees to think about tough problems
can definitely help the challenge.
● Empower your employees to think about tough problems
As Apple9s Steve Jobs said, <It doesn9t make sense to hire
smart people and tell them what to do; we hire smart people
so they can tell us what to do.=
● Adopt a non-hierarchical management approach
When it comes to encouraging workplace innovation, a strict hierarchy can be a real killer.
If your staff work deferentially and only think about innovation when specifically tasked to do
so, you9ll never be able to reach your company9s full potential.
The most innovative companies have a flat – but strong – management approach, allowing
employees to break down silos and barriers between work areas. A lot of innovation comes from
cross-pollination between teams and divisions, and from the sharing of ideas and problems.
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● Give your staff a reason to care
To be truly innovative, your employees need some skin in the game. They shouldn9t think
about innovation as something for senior management to think about – instead, innovation
should be part of everyone9s job description. Look for ways to incentivize staff to think about
innovation, and bring them along the journey by developing a company-wide innovation strategy.
● Encourage your people to think about innovation on a daily basis
Innovation shouldn9t be something people think about only during retreats and workshops. If
thinking about new ways of doing things is seen only as an occasional exercise, you9ll never be
able to access the full potential of your employees9 creativity and imagination.
SELF-CHECK 5.1-3
Techniques to Encourage Innovation in the Workplace
Enumeration:
Direction: Give 7 techniques to encourage innovation in the workplace.
1.
2.
3.
4.
5.
6.
7.
ANSWER KEY 5.1-3
Techniques to Encourage Innovation in the Workplace
1. Leadership & management
2. Innovation strategy
3. Willingness to experiment
4. Open communication
5. Staff well-being
6. Workplace design & layout
7. Tools & software
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ACKNOWLEDGEMENT
