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Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty

AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders

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Zendesk Announces 2024 Partner of the Year Award Winners

Zendesk has announced the winners of the 2024 Partner of the Year Awards. These awards recognize…

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Zendesk Names Shashi Upadhyay as President to Lead Product, Engineering, and AI

Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further…

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Zendesk includes sustainability clauses in supplier contracts for greater environmental accountability

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Zendesk Announces Third Annual Tech for Good Impact Award Winners

The Zendesk Foundation has announced the winners of its third annual Tech for Good Impact Awards,…

Zendesk Launches Flexible Pricing for Customized AI Journeys

Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage model designed…

Zendesk unveils enhanced voice with AI embedded throughout the entire call journey

At its AI Summit, Zendesk announced a new fully-featured voice solution that can deliver unified and…