eSim - Frequently Asked Questions
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.
Activating an eSIM on iPhone is easy. ��
West Central supports eSIM Carrier Activation, where West Central assigns you an eSIM to your iPhone digitally at the time of purchase. In order to make changes to an existing line, you must be the Account Holder or Authorized user. �You will need to bring the phone into the office.� Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.�
You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.
West Central also supports eSIM Quick Transfer, where you can transfer your phone number from your previous iPhone to your new iPhone. You can even convert your physical SIM to an eSIM when you transfer your number. In order to make changes to an existing line, you must be the Account Holder or Authorized user. �You will need to bring the phone into the office.� Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.
If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.
Yes. In order to make changes to an existing line, you must be the Account Holder or Authorized user. �You will need to bring the phone into the office.� Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.
The phone must be unlocked. A code can be sent via email to unlock phones purchased from other retailers.� You must be the Account Holder or Authorized user. �You will need to bring the phone into the office. Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.
- Go to Settings > General, and tap About.
- Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.
Your devices lock status is not impacted by the use of an eSIM. For information about lock policy, please visit your Communication Specialist or contact us at 800.695.9016
If your iPhone with an active eSIM is lost or stolen, please follow these steps: Contact us at 800.695.9016 for assistance
If you delete your eSIM, your cellular plan has not been cancelled. You must be the Account Holder or Authorized user. �You will need to bring the phone into the office.
West Central Wireless offers plans in Mexico and your device can be used in Canada.
Please see our No Worries Wireless or Right Wireless pre-paid plans.
Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region. You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/�
If you’re switching to iPhone and purchasing in house:� you must be the Account Holder or Authorized user and it will be switch at time purchase.
If you are purchased from another retailer the phone must be unlocked and you will you will need to bring the phone into the office.�