Platform Success

From implementation to ongoing support, your team will be supported and set up for success.
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Your accessibility goals are our priorities.

TPGi’s platform success team is here to ensure your team achieves your accessibility mission with ARC.

Platform Onboarding

Your platform onboarding is included in your subscription and will be immersive, collaborative, and effective.

From day one, your team becomes a part of our team. Your team will partner with an ARC Platform onboarding specialist who will provide you with strategic guidance on:

  • How to use ARC’s tools and capabilities
  • Establish best practices for your program
  • How to best use ARC based on your goals

No matter the size of your team, by the end of onboarding you will:

1

Understand ARC and the current status of your digital accessibility

2

Align your team with fundamental best practices

3

Have a clear path to success

Have questions or looking for a custom onboarding experience?

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Platform Support

Quickly resolve your questions and continue making progress on your accessibility goals.

After onboarding, your team will have access to our ARC Platform experts for:

  • Resolving technical queries
  • Troubleshooting issues
  • Optimizing your usage of ARC’s features

Our team typically responds within one business day.

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Help Center

Unlock your success with ARC’s self-guided resources.

ARC Help Center is a centralized hub created to empower your teams’ journey. Access the ARC guide, how-to video tutorials, FAQs, community, and more.

Additional Support Services

Ready to increase your team's bandwidth? Collaborate with an ARC Platform expert on a one time or ongoing basis.

User Flow Workshop

A hands-on workshop focused on building customer defined user flows in ARC that allow you to discover, solve, and manage the user experience of your most essential customer journeys.

Monitoring Readout

Engage a platform expert to analyze your latest domain monitoring scan. You will receive a report that you can present to stakeholders with relevant and actionable information from the findings captured.