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Everything you need to know about SunPower solar panels and batteries in 2024

Updated: June 23, 2024

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Our scoring methodology rates solar manufacturing companies on technical factors that are unlikely to be considered in customer reviews, offering consumers valuable insight into the actual quality of a solar brand.

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NOTE: SunPower filed for Chapter 11 Bankruptcy in August of 2024. We will be updating this review shortly.

SunPower has for some time been the leading brand of solar panels in terms of efficiency and electrical specifications.

Originally, the solar panels were made in America but over recent years cost cutting measures moved production to Mexico and Malaysia. The secret of SunPower has always been that they held patents over their “Interdigitated Back Contact" solar cells, known as IBC solar cells. IBC cells are the currently most efficient solar cells in mainstream production.

In 2020, SunPower as we knew it split into two separate listed entities, SunPower and Maxeon Solar Technologies. From now on, Maxeon will make the solar panels, and SunPower will run a retail dealer network selling integrated solar and energy storage solutions. However, the demerger has raised more questions than it has answered. Who actually owns the cell technology now? And will SunPower now start selling panels made by other manufacturers to reduce the cost of their systems?

The official reason given for the demerger is to allow each company to follow their strengths, but a skeptic may say that the real reason is that the manufacturing side of the business is unprofitable and is facing rising competition for other Tier 1 solar manufacturing companies that are now making solar panels very close in efficiency to the Maxeon/SunPower panels, all while using cheaper cell technologies. In short, it appears that the Maxeon spin-off is really about getting out of the manufacturing business before it lost its remaining competitive advantage, i.e. its leadership in cell efficiency.

Our concern now as a reviewer of the SunPower and Maxeon brand is that the contractual relationships between Maxeon and SunPower are not clear and Maxeon, as a standalone public company, is losing money. This factor has caused us to downgrade the overall brand "bankability" of SunPower and Maxeon. Their panels are still excellent (although now only marginally better than many other Tier 1 brands) but we don't know what happens if the Maxeon entity goes broke and we’re not sure if the 25 year warranty is being backed by Maxeon or SunPower.

SunPower consumer reviews

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Manufacturer since 1985

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Latest good review thumbs up

Solar Advocate | Norwalk, CT | 03/01/2024

Sunpower's reporting is clear and understandable

Unlike my utility bill, Sunpower's monitoring report tells me the volume I used in the current period, compares it to last year and shows the amount of fossil fuel avoided or carbon sequestered in terms of cars not driven and trees grown to show the impact of our investment. It is tremendously satisfying to be less reliant on Eversource who continues to use and promote fossil gas because it requires society remain reliant on them for delivery. Go Microgrids!

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1 comment >
Reply from Solar Advocate: We're so happy to read your satisfaction with your SunPower system and app. Your feedback is sincerely appreciated. Thank you for helping us change the way our world is powered!

Latest bad review thumbs down

Sung | Camarillo, CA | 06/23/2024

DO NOT GO WITH SUNPOWER

When I purchased a new home in 2016, I had two choices: buy a solar panel or lease it. I was stupid enough to purchase it. Now all microinventors failed due to the power outrage, and Sunpower refused to warranty all these. I have to pay $2000 to repair them. Also, they claimed to add a surge protector which protected the power surge during the power restore. HOWEVER, Sunpower still refuses to warranty even if the surge protector is in place. As you know, the power interruption will be occurred by SCE frequently. The microinverters under the solar panel will go out every time it happens. You will have to pay more than $2000 constantly. DO NOT GO WITH SOLAR PANEL.

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1 comment >
Reply from Sung: Sung, we're sorry to read that your experience has not met your expectations. Your open case has been submitted for further investigation and follow-up. We would like to help restore your faith in SunPower and look forward to talking to you soon.

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AJTardif | Surprise, AZ | 05/01/2024

No Integrity

My inverter has been down for eight months. I’ve had three appointments for a replacement so far. One technician arrived to say he wasn’t qualified or prepared to replace the inverter and the next two were no calls no shows. The inverters are either on back order, lost, or hard to find because of demand. The newest excuse is they’ve created a new work order and will expedite when they arrive. I pay my monthly installment of $92 a month for no service and I’m told by John Cerda, the Escalation Specialist, that we can’t talk loss power compensation until they get the system working. So they hold the cards. I can’t make them follow through on a warranty system but I have to pay the monthly installments. SunPower has no credibility. Never again. . .

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1 comment >
Reply from SunPower: Hi AJ, we're sorry to read that your expectations are not being met and want to help. Your case is being actively handled and you should be receiving an update from your case manager soon regarding the delivery and installation of your new inverter. We apologize for the inconvenience and appreciate your feedback.

Mary Malusek | Laingsburg, MI | 03/13/2024

Sunpower solar system/customer service

I’ve had my SunPower panels since 2020. CUSTOMER SERVICE IS HORRIBLE!!! NO ONE FROM SUNPOWER EVER CALLS YOU BACK. YOU have to REPEATEDLY call them. I’ve had the SunPower box fail once and 2 panels fail…not at the same time, months apart. This started in March of 2023 and I was STILL dealing with it until November of 2023!! I paid a ton of money for this system, like 30K, I didn’t expect this massively frustrating level of customer service. I would NEVER recommend buying panels made by either company and certainly not managed by Sunpower. So, right now I’m on hold with Sunpower. Today is 3/13/24. They’re doing some kind of trouble shooting, because I had an alert saying one or more of my devices were not functioning. Tech says 8 panels of my 38 are not working!!!!!!!!!!! HERE WE GO AGAIN!!!! I’ve had 2 bills over $300. They’ve NEVER offered to reimburse me for their system not working. DO NOT BUY OR WORK WITH SUNPOWER!! You will regret it.

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1 comment >
Reply from SunPower: Mary, we're sorry to read you were experiencing issues regarding your panels. We see your case has since been resolved but created a case for further investigation and follow-up regarding your previous issues and compensation request. We appreciate you bringing this to our attention and look forward to talking to you soon.

Iryna | Campbell, CA | 02/21/2024

Can't get SunPower to submit POA after 4 months of waiting

To say that I'm frustrated with the Customer Service and SunPower - to say nothing. First I had to escalate - because SunPower failed to pass inspection for a battery and didn't bother to send us any updates and crew to fix. Now, after 4 months of waiting time - their interconnection team can't submit permit to operate to PG&E, because they can't fix our address in their system! Yes, we have 2 addresses, one for taxes based on the city and another one based on our zip code, it's legal in the US! Why it's so hard to just make a change in the database and submit the address that utility company uses??? Considering that we are already SunPower's customers and for the first installation you used the address based on the zip code and I provided you all needed information (we installed solar panels with SunPower in 2022 and hadn't had any single issue that time) it's so frustrating to not even be able to get proper update when their teams fix the address, and submit POA. It's 5 minutes of work to update that address, why is it so difficult? Escalation specialist John David Cerda - don't reply on emails for weeks, doesn't escalate anything (otherwise with all the documentation that I sent we would already use our battery and receive the permit to operate from PG&E). To be honest, I don't even expect at this point that they will ever submit POA, so we paid 18k for nothing - useless battery in our garage, that in addition being charged from the grid and we are paying for it. It's just nonsense honestly. After our success in 2022 with solar panel and SunPower now I regret that I didn't go to get a battery in another normal company.

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1 comment >
Reply from SunPower: Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Steve | New River, AZ | 01/19/2024

SunPower Severly Lacks Customer Service

I actually purchased solar panels from this company about 12 or 13 years ago and I was very happy I did so they worked as expected and the company was a pleasure to work with, in fact so much so that I had 5 of my friends contact them, all of which purchased their own. Sadly this all changed with the company a couple of years ago. My unit was no longer producing the power it should. I contacted SunPower and almost a year later they resolved the problem. Yes I said that right almost a year. But that isn't even the worse of it, their technician who replaced the faulty unit created a problem with the electrical that caused the main breaker on my house to burn out. At the time I did not realize that, plus it was in the middle of summer here in Arizona, 100 plus degrees. The electrician that did fix the problem had to disconnect the solar panels to do so. This cost me over $1000, which I have been trying to collect for over 6 months now. The company just flat out refuses to work with you. They haven't denied it, which they can't, but they haven't reimbursed me either. Sadly I have spoken with two others that purchased the solar panels which have had problems to where they are unwilling to work with them as well. This company has gone, at least to me, as gone from a good customer service company to an extremely poor one. At this point if you are looking for solar panels, which I believe are a good investment, I would definitely look elsewhere.

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1 comment >
Reply from SunPower: Steve, we understand your frustration and appreciate your review and feedback. We want to restore your faith in SunPower and have submitted your review for further investigation and follow-up. Your compensation request is currently being reviewed and your case manager should be following up with you soon regarding an update. We look forward to talking to you soon.

AKAY | LOS GATOS, CA | 12/16/2023

Sunpower

What a huge mistake! I read and did research and I thought sunpower would be the best. They are extremely responsive until you sign the contract. The moment you sign you are literally in trouble and the nightmare starts. It took them more than a year to finish my house with a lot of headaches and hiccups. I thought I would be satisfied once the system was up and running; Wrong! The system stopped working after few months and no matter how many times I call them I cannot get any response. It has been down for almost 2 months now. Each time 2 hours on the phone. they always say they escalated my case and waiting for response. What a disaster. I don't know what else I can do to get my system working.

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1 comment >
Reply from SunPower: We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. Please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. Thank you for bringing this to our attention.

Dave | Phoenix, AZ | 12/05/2023

Horrible Customer service

I've been getting the runaround for a week dealing with Sunpower tech support. I have 5 out of 46 panels that are consistently performing at 33 to 65% lower than all the other panels. They keep telling me the system is producing & reporting as expected. Literally, no matter what I say they repeat that like a zombie reading a script. All products will fail. It's how they deal with it that counts. Find another company. I will no longer recommend SunPower.

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1 comment >
Reply from SunPower: Hi Dave, we're sorry to read that you are having issues with some of your panels and would be happy to take another look. Please contact us using the new Help Center in the mySunPower app or call us at 1-800-SUNPOWER. You can find the Help Center in the menu under your profile tab in the app. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

CastaicNeighbor | Castaic, CA | 10/14/2023

HORRIBLE EXPERIENCE - HORRIBLE COMPANY!

SunPower installed solar panels on my home in Feb 2023. In Aug 2023 there was a major storm in the area, the first of the season, and we realized that water was leaking into the home due to broken tiles on the roof. SunPower installers were the only people that had been on our roof for years and we had never had any issues whatsoever with leaks prior to this, so we knew the leak was caused by the installers. SunPower sent inspectors who agreed that the damage was caused by SunPower and that the company would take care of the repairs. We recorded that conversation. Three days later, we received official communication from SunPower stating that they would NOT be accepting responsibility, even after we sent them a copy of the recording in addition to several estimates from contractors stating in the estimates that in their professional opinion, the damage was caused by broken tiles (i.e., not by 'wear and tear'). The total cost to repair our home from this damage is approximately $20,000 (between the roof and the water damage in the ceilings and walls inside). We're now in the process of working with contractors to repair the damage, and paying for it all out of pocket. SunPower still refuses to accept any responsibility.

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1 comment >
Reply from SunPower: Hi we are sorry for the inconvenience, for faster assistance, please contact us using the new Help Center in the mySunPower app or you can send us an email at [email protected]. You can find the Help Center in the menu under your profile tab in the app. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Rosie | Buckeye, AZ | 08/07/2023

Horrible Customer Service

After 3 years my solar panels stopped working. I called SunPower for service since my solar panels are still under warranty for 20 years. They scheduled a technician to come so I was absent at work waiting for the technician that didn't even call to cancel neither showed up. This happened to me twice. Meantime, for 5 months I continued to pay the monthly bill to Mosaic the financing company. John Cerda, Sunpower Rep. promised that the company will pay back the non-service difference. However, up to this date Sunpower have not serviced my solar panels and they stopped answering my phone calls and emails. This is breach of service warranty. Mosaic destroyed my good credit by reporting to the 3 credit bureaus that I defaulted my payments. I do not recommend Sunpower for your solar panels.

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1 comment >
Reply from SunPower: Rosie, we apologize for any inconvenience and understand your frustration. We see your system is now fixed and have opened a new case on your behalf and submitted it for further investigation and follow-up with our Escalations Specialist Team. We appreciate you bringing this to our attention and look forward to talking to you soon.

Dinesh Mangalick | Atherton, CA | 07/19/2023

Excellent Support and follow thru

Excellent Support and follow thru. Sincere, caring, committed to customer satisfaction

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1 comment >
Reply from SunPower: We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

George Tirebiter | Elk Ridge, UT | 07/19/2023

Custom Energy

Custom Energy is who installed our panels. They did a fantastic job. We chose SunPower because they manufacture all the pieces needed for the system.

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Current SunPower solar panel models

Rated power

355 watts

Efficiency

20.1

Number of cells

108

Cell type

Mono-crystalline Silicon

Rated power

375 watts

Efficiency

21.2

Number of cells

108

Cell type

Mono-crystalline Silicon

Rated power

340 watts

Efficiency

19.2

Number of cells

108

Cell type

Mono-crystalline Silicon

Rated power

350 watts

Efficiency

19.8

Number of cells

108

Cell type

Mono-crystalline Silicon

Rated power

360 watts

Efficiency

20.4

Number of cells

108

Cell type

Mono-crystalline Silicon

Rated power

370 watts

Efficiency

20.9

Number of cells

104

Cell type

104 Monocrystalline Maxeon gen III

Rated power

390 watts

Efficiency

22.1

Number of cells

104

Cell type

104 Monocrystalline Maxeon gen III

Rated power

400 watts

Efficiency

22.6

Number of cells

104

Cell type

104 Monocrystalline Maxeon gen III

Rated power

320 watts

Efficiency

19.9

Number of cells

96

Cell type

Mono-crystalline Silicon

Rated power

327 watts

Efficiency

20.4

Number of cells

96

Cell type

Mono-crystalline Silicon

Current SunPower battery models

Type

Lithium-ion

Usable Energy (kWh)

13.00

Inbuilt Battery Inverter

No

Manufactured

US

Warranty (years)

10

Solar panel and battery specification sheets

 
 
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Solar panel and battery warranty information

 
 
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Local installers that sell SunPower solar panels and batteries

 

Where you can buy SunPower brand solar panels online

Site Model No. Price
N/A SPR-MAX3-355-BLK N/A
N/A SPR-MAX3-375-BLK N/A
N/A SPR-MAX2-340 N/A
N/A SPR-MAX2-350 N/A
N/A SPR-MAX2-360 N/A
N/A SPR-MAX3-370 N/A
N/A SPR-MAX3-390 N/A
N/A SPR-MAX3-400 N/A
N/A SPR-E19-320-E-AC N/A
N/A SPR-E20-327-E-AC N/A

Where you can buy SunPower brand batteries online

Site Model No. Price
N/A SUNPOWER SUNVAULT STORAGE N/A

Contact SunPower


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Head Office
1414 Harbour Way S, Richmond CA, 94804
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SunPower