Houzz Pro

I highly recommend against this app. Sure, there are a lot of "free trials" out there that make you put in a credit card number, and then you forget to cancel in time, and then they charge you. Be warned, this app will charge you $199 per month, and if you cancel even a minute after your renewal, they will stick to their terms and screw you out of your money even though you don't want to use their service. I was unfortunately on vacation in Mexico at the time my trial was expiring so I missed it when it came through. I cancelled probably 7 or 8 hours after the renewal deadline when I finally saw it. Like I said, I would avoid this app like the plague. Also, besides the money scam, this app is so-so in terms of features. They are trying to create a "do everything" app, and the end result comes out weak.

We were contacted by a Houzz representative in January 2024 and promised a whole bunch of nothing. We have received a total of 24 leads, of which a handful were spam/scammers, not in our service area, not looking for a service we provide, and the rest of the "quality" leads never respond back to us. There is also no option to show the customers phone number after initial contact which is a red flag. If the leads were quality, then Houzz should have no issue giving us the customers direct contact info...I mean they are in the market for a contractor right? Houzz was also supposed to run our website on their platform, which was up for a few days, and has been inactive ever since. I have reached out out and received no call back, but they sure did reach out promptly when our payment didn't go through due to our bank account being hacked. I encourage all businesses and customers to PROCEED WITH CAUTION when dealing with Houzz. We refuse to pay for a service that we aren't receiving. Do not listen to what the representative sells you because they are very manipulative and good at it. Read the terms completely. We also were not provided with a trial period so please be sure to ask about that. Houzz is no better than most of the services out there, and we have tried many. Houzz is by far the worst. I hope this helps somebody.

Houzz seems to offer multiple free trials. But all of them end up with a paying subscription AND a one year locked in subscription.
I am not sure whether the tools will satisfy your long-term needs, but their marketing department seems to highly doubt that you are going to stick around after a monthly free or half-priced trial, as to get this trial, you have to commit for a yearlong subscription.
Buyer (Renter) beware!

In March of this year I signed up for a pro subscription trial, mainly to use their design tool. I'm not a business, just a regular consumer. As soon as I did, I realized my mistake and called them to cancel. After speaking with numerous people and getting transferred (they won't let you talk with any supervisor), first they told me they couldn't find my account and then they told me I wouldn't be billed because I didn't complete the profile- this is deceiving information and I knew they were lying. I waited 24 hours, signed in and went to my account's dashboard. I found the area to cancel, selected it and received an immediate email stating my trial was cancelled. On the dashboard, it showed I had an incomplete profile, but there was one. I called them back and demanded they delete my profile as I'm not a business and demanded they scrub my credit card, threatening them with legal action if they didn't. Received a call and they told me they were working on this and it would take 2-3 days. Someone else emailed me and provided me with a case number (always ask for a case # if you're having issues). I called back one week later to confirm my credit card was gone and then received an email confirming this. I also closed out the original credit card and obtained a new one, just in case. So far, over one month has come and gone, no charges, no emails so I think we got this taken care of. If you call to speak with their customer service, demand to speak with a supervisor. The people who pick up the initial calls are idiots and will try everything to not put you in touch with a manager. We also filed a complaint with the better busiess bureau.

From a software perspective the platform seems fine. We evaluated it for use but decided not to proceed with a purchase. Unfortunately, due to an administrative oversight, we failed to cancel the free trial and have been being billed for the past 12 months for a product that we neither used, needed nor wanted. After attempting to contact the company - they refused to process any refund or cancel the subscription. So they continue to bill us. As a small business this is a non-trivial expense. Very unethical business practice.

Houzz pro has demonstrated deplorable & predatory business practices. While we respect their prerogative to adhere to every letter of their trial policy - we find their practice to be extremely unethical. After contacting them to inform them that there was an oversight in the cancellation of the subscription - they refused to stop billing us for the product, even though we never used it beyond the trial date. We are a small business and this is not a trivial expense. As a business, they certainly have the ability to practice ethically and cancel subscriptions in the cases of administrative oversight, given evidence that the product was never used beyond the trial date. Throwing their hands in the air and pointing to the policy as though they are powerless to do anything is extremely disappointing. Even if they kept the payments for the first few months of the oversight and then canceled the subscription, that would have been acceptable.

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be very wary of the predatory business policies. They have no interest in providing any leniency to errors and will continue to bill you for up to 12 months after requesting a cancellation.

For a starting business like mine, I appreciate the integration of the tools available on Houzz Pro. I am learning the system and utilizing the people and training available to maximize their marketing, and systems available for growing my company.

Lots of system glitches, very pedestrian software made only for designers who just purchase items online, not those who do custom specifications. The worst part of this subscription is that there is ZERO customer service. When the program glitches and prevents user access or if they update their platform and it knocks settings off kilter, they are of no help and are quite rude. This has potential but they need to amend many things on program and change how they service the customer.

My husband and I are so happy with the beautiful entertainment wall built by D&T Builders. Jim and his team are seasoned professionals dedicated to getting the job done right within a reasonable time frame. Thanks D&T for making our family room elegant and functional! Sally Reed

We signed up for the Pro ultimate program they offered in 2020. They claimed we were getting 99% of the lead coming in from an area of over 2 million. Only 26 leads presented in the year period. So in internet term that is about $150 per click. Horrible waste of money. To add injury to insult they continue to charge me each month even tough I have told them to cancel my subscription. With no response from them and no way to cancel from their system I am left paying for months. Avoid Houzz and predatory companies like them

Houzz provides a platform for me to showcase my design projects and services. I have, however, avoided using features of Houzz Pro other than marketing as I am wary of ceding control of my affairs to big tech. I regret that Houzz Pro Support is exceptionally poor. They have refused, for example, to take down a fake review of my service which details an encounter with a client which never occurred and which violates Houzz's own review Policy. They have accepted a falsified invoice as proof of the encounter. For this reason, I am relieved that I have never used features of Houzz Pro beyond marketing. I was tempted at one stage to avail of their offer to host and design my website. I realise now that to do so would be to cede authority to an entity which knowingly publishes defamatory and libellous reviews. Under these circumstances, their rolling one year contract system is infuriating.

I started with houzz around 1 year ago.I had a call from technical people 3 month ago
They said that i owe them 300$ and i don't have card on file that was tru so even with them providing me minimum value. So i paid and requested to close the account. Next month they charged my card again so I send request to close the account It says it would be closed in about an year from now. Next month after they charged my card again. I give them call and request closing subscription again. I hope they will let me go. I'm not willing to work with this company anymore because the way they do business doesn't seem morally acceptable to me.

This company tricks you into thinking they have a free trial and than stick you with a year membership at 100.00 a month and they refuse to let you out of it. I have used the free software for a total of 10 minutes and now they feel like they should send me to collections for non payment. I have requested that they remove me from the billing and delete my account multiple times as I have never played around with it for more than 10 minutes. They always say they will talk to the accounting department which goes nowhere. This is by far the worst experience I have had with any company. How do they justify the sneakiness and unwillingness to release people from something a person has not used. This is unethical and immoral behavior and I can't believe they feel okay with this. I guess I will now have to deal with a collections on my credit. Good job Houzz pro. Thanks for nothing. I'm getting a lawyer.

I've been contacting pro support for the past 2 wells now each day. Everyday multiple things happened. They said a manager will be reaching out within an hour & they will take care of me.
Jeff Shapiro, my account manager is full of ****. He is throwing me around, giving statements he will help and send me information, call me back and try to solve my issue but nothing more then bill crap.
I highly disrespect Jeff and his team. They have done nothing but trouble to myself and my business.

BE AWARE

We've been a paying Houzz Pro for about six years. The platform provides a significant percentage of our projects, but each year the ratio slightly decreases. We have to assume that they've saturated our market with other designers, as evidenced by searches for similar firms in the area. We used to top the charts. Not so much anymore, which is disappointing. However, our rep, Brittany Bromagem, has been instrumental in providing advice and guidance, which has helped. If you join the program, make sure you have a knowledgeable and caring representative.

The awareness of Houzz if VERY low in our market so we don't get many leads through Houzz Pro. We find we have to educate our prospects about Houzz when they come into the showroom. Only one lead in 5 years has resulted in a project.

We have found the Houzz Pro site frustrating to work with. The options for answers are limited and don't fit the actual scenario. We often have to settle on an answer that is not the case because the right answer isn't available. We've been told the Concierge tried to reach us by phone but there we have not gotten those calls. There's an automated email that goes out when you select Lead Quality that absolutely should not go out. I retired a lead and found out an automated email when to the prospect right away! Totally inappropriate!

In the same boat as other's with this company not holding up there side of the contract and im to small to do anything about it. It has been 8 months at $544 per month and my site is still not set up and no one tat the company will help. They just keep giving me a new " success manager" and they all say the same thing " this isn't right. I will fix your site immediately." But lo and behold nobody does anything and I lose contact with everybody.

I have had a professional profile with Houzz for over 6 years now and have received a lot of benefits from leads to the free website. My volume of leads have not always been consistent, but they're generally a better quality than more generic home-improvement lead services. When Houzz acquired Ivy I was very excited about all of the project management tools. I'm sorry to say it has been a bit of a disaster. The integration is so buggy and the tool itself is missing so many essential elements (like the ability to log project notes?), that I had to completely backtrack and drop using it almost all together. That definitely cost me time and the confidence of a few of my clients.

Houzz Pro is a scam. There is no benefits that will help grow your client base. They charge a large amount of money for a small advertising region. There is no way to cancel you subscription and your on file card can never be removed. Currently there is over 500 complaints with the Better Business Bureau. Suggest, don't even view this website. They will find a way to constantly bill you. Very bad business practices.

I was over sold on the lead generation function go the software. After taking over a month to get set up on the software it started generating poor leads. I tried to cancel, they locked me into a year long agreement. I tried to make the best of it and responded to any lead that might have even been close to good and still did not generate work. I had a sigh of relief when the year was up. I finally realized they were still charging my card and found out that they have an automatic renewal. For another year! So now they say I'm trapped in a software that I have absolutely no use for. BEWARE!

If you decide that you can't use their service or it is not the right fit for you... they make it impossible to cancel. Hidden contract and terms on signup, and customer service is terrible about helping you cancel. You will get put into a loop of "i'll submit a support ticket for you", "why do you need to cancel", anything to not help you cancel. I used to like browsing Houzz for products and services and purchased a few nice and pricey items from them. They certainly lost my business for life.

The app won't let you do almost anything and their houzz pro website is not responsive. Meaning you can't edit or review proposals on your phone, until you sit at the desk. In 2022….it's quite non-common as responsiveness is one of the top priorities of website

I started focusing my efforts recently on using the tools that Houzz Pro has to offer and communicating regularly with my account manager. They have been invaluable to help guide me in getting the most out of Houzz.
This focus has benefited our business and increased our leads and professionalism.

HouzzPro offers nothing that will HELP your business to grow. It doesn't do anything special and is just a way to get your money. They offer a 30-day trial period. Immediately upon signing up, I realized is only does about 1/4 of what Quickbook does and costs over twice as much. So, I called and cancelled within 24 hours of signing up. And, of course they said they cancelled. But, charge my account 30 days later and keep charging every month. I have disputed each charge as it comes in. I have called Houzz and get someone who tells me they completely understand and see that I cancelled and they will take care of it with no more charges. And guess what? They charge again. So, do NOT under any circumstances go with HouzzPro.