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Communication With Older Adults

This document discusses effective communication strategies when caring for older adults. It emphasizes using culturally appropriate language and building trust through shared decision making. Verbal communication makes up only 7% of total communication, with 38% conveyed through paralinguistic cues like tone and 55% through body language. Barriers to communication with older adults include age-related changes, disabilities, and environmental factors. The document provides techniques for overcoming these barriers, including active listening, acknowledging feelings, avoiding baby talk, and being sensitive to each situation.

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Nathaniel Karl Enin Pulido
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© © All Rights Reserved
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Download as PPTX, PDF, TXT or read online on Scribd
94 views

Communication With Older Adults

This document discusses effective communication strategies when caring for older adults. It emphasizes using culturally appropriate language and building trust through shared decision making. Verbal communication makes up only 7% of total communication, with 38% conveyed through paralinguistic cues like tone and 55% through body language. Barriers to communication with older adults include age-related changes, disabilities, and environmental factors. The document provides techniques for overcoming these barriers, including active listening, acknowledging feelings, avoiding baby talk, and being sensitive to each situation.

Uploaded by

Nathaniel Karl Enin Pulido
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CARE OF THE OLDER ADULT

NCM114A ( RLE/ SKILLS)


LEARNING OBJECTIVES

 Communicate effectively in speaking, writing, and


presenting using culturally appropriate language in
Care of the Older Adult

 Ensures a working relationship with the client and/or


support system based on trust, respects and shared
decision making using appropriate
communication/interpersonal techniques/strategies.
Communication
 The process of creating an exchanging meaning
through symbolic interaction
 exchange of information, thoughts and feelings among
people using speech or other means. 
 fundamental aspects of human relationship
The Communication Process
Communication Channels

Channel Mode of Congruent Words


Transmission
Visual Sight I see what you mean
Observation It looks perfectly clear
Auditory Hearing I hear you
Listening Tell me what you mean
Kinesthetic Procedural touch How does that feel?
Caring touch That is so touching
Communication in Nursing
Types of Communication

1. Verbal Communication
2. Non-verbal Communication
VERBAL COMMUNICATION

WORDS

FORMAL

STRUCTURED

PRECISE

SOME IS INFORMAL

UNSTRUCTURED

FLEXIBLE
Approximately 38% of
Research has shown that
communication is
only 7% of
transmitted by
communication comes
paralinguistic cues (i.e.,
from the actual words we
tone, pitch and volume of
use; the other 93% is
voice), and 55% is
nonverbal
transmitted by body cues.
IMPORTANCE OF COMMUNICATING
EFFECTIVELY WITH OLDER ADULTS

Patients are
They express
An important more likely to Less likely to
greater
part of the adhere to file
satisfaction
healing treatment and malpractice
with their
process have better suits.
treatment
outcomes,
DISADVANTAGES of Ineffective
Communication
Can lead to older patients feeling…

DISEMPOWERE
INADEQUATE HELPLESS
D
Formal or Therapeutic Communication

Skill

Art

Knowledgeable

Ability to use a variety of


techniques

Simple Words

Listening
Informal or Social
Communication
Simple chitchat

Small talk; pleasantries; and conversations about the weather, a


favorite television show, or the latest news

be “human” when communicating with elderly patients

use humor appropriately

laugh at yourself but never at the other person


Aspects Non-Verbal Communication

Symbols Tone of voice Body Language Space,

Distance and Pace or Speed of


Facial Expressions Eye Contact
Position Gestures Communication

Time and Timing Touch


Five Levels of Communication

Intrapersonal

Interpersonal

One-to-one-group

Small Group

Mass Communication
Acceptance, Dignity and
Respect in Communication
Don’t assume

Assure

Active listening

Ask questions

Acknowledge

Avoid using overly friendly terms and baby talk

Respect

Acknowledge language barriers


Acceptance, Dignity and
Respect in Communication
Avoid telling people
what to do

Try to understand a
situation

Watch for feedback


and cues

Be sensitive to the
situation
Barriers to Communication

AGE-RELATED
CHANGES

DISEASE AND
DISABILITY

ENVIRONMENTA
L FACTORS
Skills and Techniques

ACKNOWLEDGEMENT

ENGAGEMENT
PARTICIPATION
Strategies to Facilitate
Communication
 Apply person centered approach
 Adjust Environment & Routines
 Adjust Interaction
Caring is an aging process
To rediscover Self

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