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    Lecturer: Khim Chandara Subject Code: IS323 Presenter: Ly Kimsear and Heng Rithpisey

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    This document provides an overview of systems analysis and design methods. It discusses key concepts like information systems, transaction processing systems, management information systems, and stakeholders. It describes the roles of system analysts, users, and owners. It also outlines important business drivers for today's information systems such as globalization, electronic commerce, security, collaboration, and knowledge management. The document serves as an introduction to the context of systems analysis and design.

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    Lecturer: Khim Chandara Subject Code: IS323 Presenter: Ly Kimsear and Heng Rithpisey

    Uploaded by

    Student Ly Kimsear
    20 views17 pages
    This document provides an overview of systems analysis and design methods. It discusses key concepts like information systems, transaction processing systems, management information systems, and stakeholders. It describes the roles of system analysts, users, and owners. It also outlines important business drivers for today's information systems such as globalization, electronic commerce, security, collaboration, and knowledge management. The document serves as an introduction to the context of systems analysis and design.

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    This document provides an overview of systems analysis and design methods. It discusses key concepts like information systems, transaction processing systems, management information systems, and stakeholders. It describes the roles of system analysts, users, and owners. It also outlines important business drivers for today's information systems such as globalization, electronic commerce, security, collaboration, and knowledge management. The document serves as an introduction to the context of systems analysis and design.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    20 views17 pages

    Lecturer: Khim Chandara Subject Code: IS323 Presenter: Ly Kimsear and Heng Rithpisey

    Uploaded by

    Student Ly Kimsear
    This document provides an overview of systems analysis and design methods. It discusses key concepts like information systems, transaction processing systems, management information systems, and stakeholders. It describes the roles of system analysts, users, and owners. It also outlines important business drivers for today's information systems such as globalization, electronic commerce, security, collaboration, and knowledge management. The document serves as an introduction to the context of systems analysis and design.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 17

    Chapter 1

    Lecturer : Khim Chandara


    Subject code: IS323
    Presenter : Ly Kimsear and Heng Rithpisey
    Contents

    Chapter 1 : The Context Of System Analysis Of Design Method

    Keyword
    Keyword

    • An information system (IS) is an arrangement of people, data, processes, and information technology that interact to collect, process,
    store, and provide as output the information needed to support an organization.

    • Information technology is a contemporary term that describes the combination of computer technology (hardware and software) with
    telecommunications technology (data, image, and voice networks).
    • A transaction processing system (TPS) is an information system that captures and processes data about business transactions.

    • A management information system (MIS) is an information system that provides for management-oriented reporting based on
    transaction processing and operations of the organization.

    • A decision support system (DSS) is an information system that either helps to identify decision making opportunities or provides
    information to help make decisions. An expert system is an information system that captures the expertise of workers and then simulates
    that expertise to the benefit of nonexperts.

    • A communications and collaboration system is an information system that enables more effective communications between workers,
    partners, customers, and suppliers to enhance their ability to collaborate.

    • An office automation system is an information system that supports the wide range of business office activities that provide for improved
    work flow between workers.
    Keyword

    • A stakeholder is any person who has an interest in an existing or proposed information system. Stakeholders can be technical or nontechnical workers. They
    may also include both internal and external workers.
    • Information workers are those workers whose jobs involve the creation, collection, processing, distribution, and use of information.
    • Knowledge workers are a subset of information workers whose responsibilities are based on a specialized body of knowledge.
    • System owners – an information system’s sponsor and executive advocate, usually responsible for funding the project of developing, operating, and
    maintaining the information system.
    • System designer – a technical specialist who translates system users’ business requirements and constraints into technical solution. She or he designs the
    computer databases, inputs, outputs, screens, networks, and software that will meet the system users’ requirements.
    • System builders – a technical specialist who constructs information systems and components based on the design specifications generated by the system
    designers.
    • External Service Provider (ESP) – a systems analyst, system designer, or system builder who sells his or her expertise and experience to other businesses to
    help those businesses purchase, develop, or integrate their information systems solutions; may be affiliated with a consulting or services organization.

    • Project Manager – an experienced professional who accepts responsibility for planning, monitoring, and controlling projects with respect to schedule,
    budget, deliverables, customer satisfaction, technical standards, and system quality.
    System Users

    System users – a “customer” who will use or is affected by an information system on a regular basis – capturing, validating, entering,
    responding to, storing, and exchanging data and information.
     Internal System Users : Employees of the businesses for which most information system are build.
     External System Users : The internet has allowed traditional information system boundaries to be extend to include other business or direct
    consumer as system term

    • Internal users
    • Clerical and service workers
    • Technical and professional staff
    • Supervisors, middle managers, and executive managers

    • External users
    • Customer
    • Suppliers
    • Partners
    • Employees
    System Analysts

    Systems analyst – a specialist who studies the problems and needs of an organization to determine how people, data, processes, and

    information technology can best accomplish improvements for the business.

    • A programmer/analyst (or analyst/programmer) includes the responsibilities of both the computer programmer and the systems analyst.

    • A business analyst focuses on only the nontechnical aspects of systems analysis and design.
    The System Analysts as Problem -Solver

    • True problem situations, either real or anticipated, that require corrective action

    • Opportunities to improve a situation despite the absence of complaints

    • Directives to change a situation regardless of whether anyone has complained about the current situation
    Where do Systems Analysts Work?
    Skills Needed by the System Analyst

    • Working knowledge of information technology


    • Computer programming experience and expertise
    • General business knowledge
    • General problem-solving skills
    • Good interpersonal communication skills
    • Good interpersonal relations skills
    • Flexibility and adaptability
    • Character and ethics
    The System analyst as a Facilitator
    Business Drivers for Today’s Information Systems

    • Globalization of the Economy

    • Electronic Commerce and Business

    • Security and Privacy

    • Collaboration and Partnership

    • Knowledge Asset Management

    • Continuous Improvement and Total Quality Management

    • Business Process Redesign


    Globalization of the Economy

    Global Economy brings


    • New and expanded international markets
    • New international competitors

    Impact on information systems


    • Require support of multiple languages, currency exchange rates, business cultures
    • Require consolidation of international data
    • Demand for players who can communicate, orally and in writing, with management and users that speak
    different languages
    Electronic Commerce and Business

    E-Commerce – the buying and selling of goods and services by using the Internet.

    E-Business – the use of the Internet to conduct and support day-to-day business activities.

    Types of e-commerce and e-business


    • Marketing of corporate image, products, and services
    • Business-to-consumer (B2C)
    • Business-to-business (B2B)

    Impact on information systems


    • Most new information systems are being designed for an Internet (or intranet) architecture
    • Since the only client-side software is a web browser, the choice of client operating system is becoming
    less important
    An Electronic Commerce Storefront
    An Electronic Commerce Procurement Storefront
    Security and Privacy

    Security
    • How will the business continue in the even of a security breach, terrorist attack, or disaster?
    • How can the business protect its digital assets from outside threats?

    Privacy
    • Consumer demands for privacy in e-commerce transactions
    • Government requirements

    Impact on information systems


    • Need to incorporate stringent security and privacy controls
    Collaboration and Partnership

    Collaboration and partnership are significant business trends that are influencing information

    systems application within organization , management is emphasizing the need to breakdown the wall

    that separate organization department and function

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