What Is Organizational Behaviour

Total Quality & Excellence Centre

Organizational Behaviour
Session1

What Is Organizational Behaviour?

Dr. Abdelmutalab Ibrahim
Sudan University of Science& Technology

Session 1 Outline
• Defining Organizational Behaviour
• Today’s Challenges in the Sudanese
Workplace
• OB: Making Sense of Behaviour in
Organizations
• Levels of Organizational Behaviour

Exercise 1
Consider the last time you had a bad experience
in, say a shop , a restaurant or hotel the person you
dealt with was abrupt and unpleasant and you left
feeling angry, never to return .
What is the explanation? We could blame the
wicked personality of the shop assistant, waiter or
receptionist, but there are other possibilities. What
are these?


Figure 1.1
What is Organizational Behavior?
Insert Figure 1.1 here


Why Do We Study OB?

• To learn about yourself and how to deal with others
• You are part of an organization now, and will
continue to be a part of various organizations
• Organizations are increasingly expecting individuals
to be able to work in teams, at least some of the time
• Some of you may want to be managers or
entrepreneurs


Exercise 2
Consider the following list. Which of these you would call
an organization and which not, identifying the reasons for
your decision in each case?
1-A Chemicals Processing Company 2- The Local Football

Club
3-The Abo Sin Family Next Door 4-Ababy Sitting Circle
5-Khartou Teaching Hospital 6-Alshahead Organization
7-Alocal Street Corner Gang 8-Four Tribe
9-Sudan University 10-National Congress Party

Figure 1.2 Levels of Analysis
Organizational Level
Group Level
Individual
Level

Figure 1.3 Components of Organizational

Behavior
Understanding
organizational behavior
requires studying
Individuals in Organizations
Group and Team Processes
Organizational Processes

Challenges
Challenges and
and Opportunity
Opportunity for
for OB
OB
 Responding to Globalization
 Managing Workforce Diversity
 Improving Quality and Productivity
 Responding to the Labor Shortage
 Improving Customer Service

Challenges
Challenges and
and Opportunity
Opportunity for
for OB
OB (cont’d)
(cont’d)
 Improving People Skills
 Empowering People
 Coping with “Temporariness”
 Stimulation Innovation and Change
 Helping Employees Balance Work/Life Conflicts
 Improving Ethical Behavior

Challenges
Challenges for
for
Organizational
Organizational Behavior
Behavior
 1: Changing Social/ Cultural Environment

 2: Evolving Global Environment
 3: Advancing Information Technology

 4: Shifting Work/ Employment Relationships

Challenges
Challenges for
for
Organizational
Behavior
 Changing Social/ Cultural Environment

– National culture
– Organizational ethics and well-being
• Social responsibility
– Diverse work force

Figure
Figure 1.6
1.6 Diversity
Diversity

Challenges
Challenges for
for Organizational
Behavior
 Diversity Challenges
– Fairness and Justice
– Decision-Making and Performance
– Flexibility

Challenges
Challenges for
for Organizational
Behavior



Challenges
Challenges for
for Organizational
Behavior
 Evolving Global Environment
– Understanding Global Differences
– Global learning

Challenges
Challenges for
for Organizational
Behavior



Challenges
Challenges for
for Organizational
Behavior
 Advancing Information Technology

– Information
– Knowledge
– Information Technology
– Organizational Learning
– Intranets
– Creativity
– Innovation

Challenges
Challenges for
for Organizational
Behavior



Challenges
Challenges for
for Organizational
Behavior
 Shifting Work/ Employment Relationships

– Downsizing
– Empowerment and Self-Managed Teams
– Contingent Workers
– Outsourcing

A Downside to Empowerment?

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field
 Psychology
 Sociology
 Social Psychology
 Anthropology
 Political Science

Exhibit
Exhibit1-2
1-2
Toward
TowardananOB
OBDiscipline
Discipline
Behavioural Contribution Unit of Output

science analysis
Learning
Motivation
Perception
Training
Leadership effectiveness
Job satisfaction
Psychology Individual decision making
Performance appraisal
Attitude measurement
Employee selection
Work design
Work stress
Individual
Group dynamics
Work teams
Communication
Power
Conflict
Intergroup behaviour
Sociology
Formal organization theory Study of
Organizational technology Group Organizational
Organizational change Behaviour
Organizational culture
Behavioural change
Attitude change
Social psychology Communication
Group processes
Group decision making
Organization
Comparative values system
Comparative attitudes
Cross-cultural analysis
Anthropology
Organizational culture
Organizational environment
Conflict
Political science Intraorganizational politics
Power





The
The Rigour
Rigour of
of OB
OB
 OB looks at consistencies
– What is common about behaviour, and helps
predictability?
 OB is more than common sense
– Systematic study, based on scientific evidence
 OB has few absolutes
 OB takes a contingency approach
– Considers behaviour in context

Beyond
Beyond Common
Common Sense
Sense
 Systematic Study
– Looking at relationships, attempting to attribute causes
and effects and drawing conclusions based on scientific
evidence
• Behaviour is generally predictable
• There are differences between individuals
• There are fundamental consistencies
• There are rules (written & unwritten) in almost every
setting

Summary and Implications

• OB is a field of study that investigates the impact that
individuals, groups, and structure have on behaviour
within an organization.
• OB focuses on improving productivity, reducing
absenteeism and turnover, and increasing employee
job satisfaction and organizational commitment.
• OB uses systematic study to improve predictions of
behaviour.

Questions ?

Thank you !

Contact Details
Dr. Abdelmutalab Ibrahim Abdelrasul
Sudan University of Science& Technology (SUST) The

total Quality Center, Ajmaa Street
Telephone: +249 9 129 84150
Fax: +249 183 743607
E-mail: [email protected]
E-mail: [email protected]
Sudan University of Science& Technology (SUST)

The total Quality Center, Ajmaa Street

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Total Quality & Excellence Centre

What Is Organizational Behaviour?

Dr. Abdelmutalab Ibrahim

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Insert Figure 1.1 here

Sudan University of Science& Technology

Sudan University of Science& Technology

Why Do We Study OB?

Sudan University of Science& Technology

Sudan University of Science& Technology

1-A Chemicals Processing Company 2- The Local Football

Sudan University of Science& Technology

Figure 1.2 Levels of Analysis

Sudan University of Science& Technology

Figure 1.3 Components of Organizational

Group and Team Processes

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

 1: Changing Social/ Cultural Environment

 3: Advancing Information Technology

Sudan University of Science& Technology

 Changing Social/ Cultural Environment

– Diverse work force

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

 1: Changing Social/ Cultural Environment

 3: Advancing Information Technology

Sudan University of Science& Technology

 Evolving Global Environment

– Understanding Global Differences

Sudan University of Science& Technology

 1: Changing Social/ Cultural Environment

 3: Advancing Information Technology

Sudan University of Science& Technology

 Advancing Information Technology

Sudan University of Science& Technology

 1: Changing Social/ Cultural Environment

 3: Advancing Information Technology

Sudan University of Science& Technology

 Shifting Work/ Employment Relationships

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Behavioural Contribution Unit of Output

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology

Summary and Implications

Sudan University of Science& Technology

Sudan University of Science& Technology

Sudan University of Science& Technology