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Systematic Problem Solving Guide

The document provides guidance on systematically solving problems using a Plan-Do-Check-Act (PDCA) cycle approach. It advises to plan an action to overcome the problem by defining it, observing the problem through investigation and data collection, and analyzing the root cause. It then instructs to implement the plan, check the results, and take a final action to revise, standardize, or start a new cycle to improve quality, performance, and profits over time through repeated PDCA cycles.

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Ruchi Sharma
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75 views8 pages

Systematic Problem Solving Guide

The document provides guidance on systematically solving problems using a Plan-Do-Check-Act (PDCA) cycle approach. It advises to plan an action to overcome the problem by defining it, observing the problem through investigation and data collection, and analyzing the root cause. It then instructs to implement the plan, check the results, and take a final action to revise, standardize, or start a new cycle to improve quality, performance, and profits over time through repeated PDCA cycles.

Uploaded by

Ruchi Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

• Case of Domino’s Pizza

• Case of Maggi Noodles


• Address the most important stakeholder
• Focus on Facts as have happened
• Focus on What is Good for that
Stakeholder now
• Focus on how things will be better in the
future
• Choose an Appropriate Channel
• PI-PS Matrix (Problem Identification and
Problem Solution Matrix)
P-I Correct P-I Incorrect

P-S
P-I-IC/P-S-C
Correct

P-S
P-I-IC/P-S-IC
Incorrect
SYSTEMATIC PROBLEM SOLVING

PDCA CYCLE:

1. PLAN: AN ACTION TO OVERCOME


A P THE ISSUE/PROBLEM BY:

* PROBLEM DEFINITION
* PROBLEM OBSERVATION
C D - INVESTIGATE, COLLECT DATA
- OPINION VERSUS FACTS
* ANALYSIS & IDENTIFYING ROOT CAUSE
BY USING BRAIN STORMING, CAUSE-
EFFECT DIAGRAM (FISHBONE OR
ISHIKAWA DIAGRAM), PARETO
PRINCIPLE AND DIAGRAM

2. DO: (IMPLEMENT THE PLAN TO OVERCOME THE


PROBLEM)
3. CHECK: (THE RESULTS), CAN ALSO BE SUBSTITUTED BY ‘S’
FOR STUDY THE OUTCOMES OR THE PRESENT
STATE)

4. ACT: (TAKE THE FINAL DECISION) – REVISE, STANDARDISE,


CONCLUDE, START NEW CYCLE ETC

QUALITY/
PERFORMANCE/
PROFITS

WITH PASSAGE OF TIME,

A SERIES OF PDCA

JUNE’10 SEPT’10 CYCLES TO HELP


DEC’10 US
MAR’11 JUNE’11
TIME

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