MODULE 8
Introduction
The psychologists Salovey and
Mayer originally coined theterm
“Emotional Intelligence” in 1990.
Emotional intelligence canbe
abbreviated to (EI).
Daniel Goleman popularized it in
1995 in the title of his book,
Emotional Intelligence: Why it can
Matter More thanIQ.
Daniel
IF YOU ARE TUNED OUT OFOUR
OWN EMOTONS,
YOU WILL BE POOR ATREADING
THEM IN OTHERPEOPLE.
What is Emotional Intelligence?
We define EI as the ability to:
• Recognize, understand & manage our ownemotions.
• Recognize, understand and influence the emotions ofothers.
• It is a factor in personal & professional success.
Emotional intelligence can be defined as “Understanding
one’s own feelings, empathy for the feelings of others &
the regulation of emotion in a way that enhances living”.
Emotional Intelligence Domains
PERSONAL SOCIAL
COMPETENCE COMPETENCE
Self Social
awareness Awareness
Self Relationship
Management Management
Personal Competence
• Understand your own
Self feelings.
Awareness • Assess your own emotional
state.
• Managing your own
Self emotions.
Management • To control thatemotions.
Social Competence
Social Awareness
• It involves expanding your awareness to include
the emotions ofthose people around you.
Relationship Management
• It means using awareness of your own
emotions & those of others to build strong
relationships.
Relationship
Social • Social Awareness Management
Competence (1)Empathy (1)Communication
(2)Organizational
Skills
Awareness
(3)Service Orientation (2)Ability to
persuade & lead
(3)Develop strong
working relations
Social Awareness
Empathy • The ability to understandsomeone
else’s feelings & re-experiencethem.
Organizational • It was defined by Goleman as “the
ability to read the current of emotions &
Awareness political realities in groups”.
Service • It builds on theempathy you have with
others by helping you assist their
Orientation personal development & satisfaction.
Relationship Management
• This means being persuasive, well
Communication presented & objective.
• Your team is willing to follow your lead
Leadership & wants to work with you to meet goals.
• The ability to observe & provide
Developing opportunities to fullydevelop individual
Others team members.
Difference between EQ & IQ?
Emotional Intelligence
Intelligence Quotient(IQ) Quotient(EQ)
Measures cognitive Measures emotional
intelligence – your ability to intelligence- your ability to
learn\skilled use of reason. use emotions & cognitive
Doesn’t change, fixed at skills.
birth. Flexible skill, canbe
Neo cortex or top portionof learned.
the brain. Limbic system portion of
Gets you through school. the brain.
Gets you through life.
Ability to identifyEmotion
• Emotional self-Awareness: Reading one’s ownemotions &
recognizing their impact.
• Accurate self-assessment: Knowing one’s strengths &limits.
Self
• Self-confidence:A sound sense of one’s self worth & capabilities.
Awareness
• Empathy: Sensing other’s emotions, understandingtheir
perspective &taking active interest in their concerns.
• Organizational Awareness: Reading the current decisions,
Social Networks &politics at the organizational levels.
Awareness
Emotional Intelligence
Can affect the following:
1. Performance at work/school
2. Physical health
3. Mental health
4. Relationships
Can EQ Be Developed?
Yes, you can develop your EQ by
upgrading your emotional skills. The
popular thinking that EQ is entirely
inherited isincorrect.
Emotional Intelligence is not fixed at
birth. There is no emotional
intelligence as such that we know
today. It is something one has learned.
Raising EQ!
“it is not the smartest people are
the most successful or most
fulfilled in life. IQ can help you get
into college, but EQ will help
manage the stress and emotions
when taking final exams”
Conclusion
IQ+EQ=SUCCESS
SHORT QUIZ
1. What is emotional intelligence?
2. Differentiate Emotional intelligence to
Intelligence Quotient ?
3. List down factors to identify your emotions?
4. As an adolescence, how will you better express
your positive emotions?
THANKYOU
