Knowledge
Management System
Knowledge in organizations
Management is about achieving effectiveness
through knowledge and action
Info systems (development) is about
converting (organizational) knowledge into
(automated) action.
In todays business environment, knowledge & how is it
managed for competitive advantage is number one
corporate priority James J. Schiro, CEO, PWC
Some Perspective Regarding
Knowledge
"Power comes not from knowledge kept,
but from knowledge shared" - and managed..
Bill Gates
Knowledge Activities: Tacit to Explicit &
Vice Versa
Transfer of knowledge from people to physical form
Through development of reports and manuals or
answering queries
Use of technologies like word processing documents,
presentation tools and email
Tacit
Tacit
Knowledge
Knowledge
residingininPeople
People
residing
Explicit
Explicit
Knowledge
Knowledgeinin
physical
physicalform
form
Transfer of knowledge from physical form to actionable
knowledge in people
Through video, audio or text presentations. Browsing
through documents
Use of technologies like multimedia technologies, word
processing and presentation tools
Knowledge Management
System
The system and managerial
approach to collecting,
processing, and organizing
enterprise-specific
knowledge assets for
business functions
and decision making.
VALUE DYNAMICS FRAMEWORK
PHYSICAL
Land
Building
Equipment
Inventory
INTANGIBLES
Leadership
Strategy
Culture
Brand
CUSTOMER RELATEDInnovation
Customers
Channels
Partners
Affiliates
FINANCIAL
Cash
Receivables
Debt
Investment
Equity
Employees & Suppliers
Employees
Suppliers
Today it is not the BIG that eats the SMALL
But . . . Its the FAST that eats the SLOW
Knowledge Management Process
Knowledge
Knowledge
Identification
Identification
Knowledge
Knowledge
Diffusion
Diffusion&
&Use
Use
Knowledge
Knowledge
Storage
Storage
Knowledge
Knowledge
Creation
Creation
Knowledge
Knowledge
Codification
Codification
KM People Approach
KM works to
develop
meaningful
Org Vis ion
& Mission
Processes
Processes
determine
drive
Org
Org
LeadersLeadership
hip
Org
Goals
define
set
Policies
Policies
affect
motivate
People
Human
Human
Endeavors
Endeavors
Enable
expect
Org
Threats &
Obs tacles
Platforms
Platforms
KM works to
develop
appropriate
deliver
Org
Res ults
Types of Knowledge Management
Systems
Reason for Adopting KM:
Retain expertise of personnel
Increase customer satisfaction
Improve profits, grow revenues
Support e-business initiatives
Shorten product development cycles
Business Uses Of KM Initiative:
Capture and share best practices
Provide training, corporate learning
Manage customer relationships
Deliver competitive intelligence
Implementation Challenges:
Employees have no time for KM
Current culture does not encourage sharing
Lack of understanding of KM and Benefits
Inability to measure financial benefits of KM
Lack of Skill in KM techniques
Organizations processes are not designed for KM
PARADIGM SHIFT TO HUMAN CAPITAL
INDUSTRIAL ENTERPRISE
New Knowledge based
ENTERPRISE
Standardization of work force
Flexible skill based work force
Financial Capital scarce resource
Human Capital scarce resource
Employees seen as expense
Employees seen as investment
Individualistic orientation
Team orientation
Information based on need to know
Open & distributed information
systems
Vertical decision making
Distributed decision making
Emphasis on stability
Emphasis on CHANGE
Vertical leadership Corporate Ladder
Empowered self leadership
INNOVATION
Information Value Chain
Knowledge is Power
Knowledge Value Chain
Knowledge is to EMPOWER
Innovation is the Knowledge converted into
Products & Services
Does a KM System Need a Chief
Knowledge Officer?
Economic realities and and competitive edge
factors play a large role
Only if your organization is serious about
implementing a knowledge management
program
KM Software Tools
Globalserve
Imagination
Knowcorp
Excalibur
Technologies
Hyperknowledge
Imaging Solutions
MicroStrategy
Grapevine
The Molloy Group
Technologies
KnowledgeX Inc.
Intraspect Software
[Link]
Softlab Enabling Tools Milagro: The Power
of Imagination
KM Best Practices
Multi Nationals
Siemens,
Pfizer,
Motorola,
DELL,
HP .
Knowledge Management
System
Knowledge Management is simply
doing things to apply knowledge in
better ways than might happen without
any management effort: In other words
increasing
KNOWLEDGE UTILIZATION.
Thank You For Your
Patience
