Anna Orta
Experience CNA & Bartender Seeking Customer Service Role
Atwater, CA 95301
[email protected]+1 209 628 9128
Professional Summary
I am writing to express my interest in the Customer Service Position as advertised. With over 20 years of
experience in customer-facing roles, coupled with my current work as a certified caregiver, I am eager to
leverage my extensive background in providing service, support, and care to explore new opportunities
within customer service.
Starting at age 21, I worked as a bartender for over 27 years, where I honed my communication, problem-
solving, and multitasking abilities in fast-paced, dynamic environment. My role required me to interact
with a diverse range of customers, ensuring a high level of satisfaction while maintaining a positive
atmosphere. These experiences have not only sharpened my interpersonal skills but also ingrained a
strong sense of service excellence.
Since transitioning to a caregiver and certified nurse assistant. I have continued to develop my skills
in empathy, active listening, and patient care. In this role, I have learned to adapt quickly to individual
needs, provide personalized attention, and maintain a compassionate, professional demeanor qualities
that I believe would transfer seamlessly to a customer service position.
I am excited about the prospect of expanding my career into customer service, where I can combine
my background in human connection with my passion for helping others, I am confident that my diverse
skill set, dedicated to delivering high-quality service, and enthusiasm for personal growth would make
me a valuable asset to your team.
Thank you for considering my application. I would welcome the opportunity to discuss how my
background and skills align with the needs of your team. Please feel free to contact me at 209-628-9128
or 350-233-5234 or via email at [email protected] to arrange an interview.
Sincerely,
Anna Orta
Authorized to work in the US for any employer
Work Experience
Caregiver
In Home Support Services (IHSS)-Atwater, CA
January 2013 to Present
12 years ongoing experience providing compassionate, hands-on care to elderly, disabled, and
chronically ill clients in home and facility settings.
Assisted with daily living activities including bathing, dressing, grooming, mobility, feeding and
medication reminders.
Monitoring and documented vital signs, health changes, and behavioral concerns to support quality care
and communication with families and medical staff.
Building strong, trusting relationships with clients and families ensuring comfort, dignity, and emotional
support.
Maintained a safe, clean environment and followed infection control protocols.
Adapt quickly to clients changing needs, demonstrating patience, empathy, and professionalism at all
times.
CPR Certified; trained to respond quickly and effectively in emergency situations.
CNA -Traveling Certified Nursing Assistant
Clipboard Health-San Francisco, CA
August 2023 to April 2025
Provided short term and long term across multiple locations throughout the Bay Area and Central Valley
over a 2 year period.
Adapted quickly to new environments, policies, and care teams while maintaining consistent, high quality
patient care.
Supporting diverse patient populations in skilled nursing facilities, rehabilitation centers, and private
homes.
Delivered personalized care in fast paced and unfamiliar settings, demonstrating flexibility,
professionalism, and strong communication skills.
Built a reputation and dedication across multiple assignments and agencies.
Restorative Nurse Assistant/Certified Nurse Assistant
Golden Merced Health Care-Merced, CA
June 2023 to August 2023
Provided restorative care and support to patients recovering from surgery, injury, or illness, focusing on
regaining mobility, strength, and independence.
Traveled across multiple skilled nursing and rehabilitation facilities throughout the Bay Area and Central
Valley over 12 year period.
Collaborating with physical and occupational therapist to assist patient with individualized exercise
programs and mobility routines.
Delivered high quality personal care while promoting residents dignity, comfort, and emotional well
being.
Adapted to diverse patient needs and facility environments, demonstrating flexibility, strong
communication, and clinical knowledge.
Certified in CPR and trained in restorative nursing techniques to support rehabilitation goals.
Education
Associate's Degree ( 3 ) in total in Human Services, Psychology and Sociology.
Merced Community College-Merced, CA
January 2025 to Present
I am currently pursuing an Associates Degree in Human Services with a concentration in Psychology and
Sociology. My academic path reflects a strong interest in understanding human behavior and supporting
communities. I plan to transfer to the University of California, Merced to complete my bachelor's degree
and continue building a career focused on community engagement and human development.
Skills
• Patient care (10+ years)
• ADLs (10+ years)
• Dementia care (10+ years)
• Working with people with developmental disabilities
• Nursing home experience (10+ years)
• Home care
• Meal preparation
• Vital signs (10+ years)
• Caregiving (10+ years)
• Hospice care (10+ years)
• Alzheimer's care (10+ years)
• Nursing (10+ years)
• Special needs (10+ years)
Certifications and Licenses
CPR Certification
Driver's License
May 2023 to April 2027
Certified Nurse Assistant
April 2013 to April 2024
• Providing activities of daily living by assisting with meals, feeding patients as necessary and ambulating,
turning, and positioning patients: and providing fresh water and nourishment between meals.
• Providing adjunct care by administering enemas, douches, non-sterile dressings, surgical preparations,
ice packs, heat treatments, sits and therapeutic baths: and applying restraints.
• maintains patient stability by checking vital signs and weight: testing urine and recording intake and
output information.
• Provides patient comfort by utilizing recourses and materials: transporting patients: answering patients
call lights and request: and reporting observations of the patient to nursing supervisor.
• Documents actions by completing forms, reports, logs, and records.
• Protects organizations value by keeping patient information confidential.
Additional Information
I am certified in Acute Care, Restorative Nursing Assistant & BLS Certified.
