PHILIPPINE AMUSEMENT AND GAMING CORPORATION

RESPONSIBLE GAMING
CODE OF PRACTICE

Version 6.0
2021

GAMING LICENSING AND DEVELOPMENT DEPARTMENT

RG Code of Practice Version 6.0

TABLE OF CONTENTS
Foreword................................................................................................ 5
I. .. 6
II. .. ... 8
III. Limited . .. 9
IV. Financial Transactions 11
Anti-Money Laundering Act 11
Credit 11
Banking Access 11
V. Fair Gaming .. 12
VI. Awareness Program .. . 13
VII. Advertisements 15
15
15
15
C. 16
VIII. Facilities 17
Child Care 17
Entertainment Venues 17
IX. Training of ... 18
X. Support Facilities 19
Helpline 19
Feedback System 19
XI. Exclusion Program 21
Player Exclusion Types 21
1.a Self Exclusion 21
1.b Family Exclusion 22
1.c Licensee-emanating Exclusion 25
Submission of Application 26
27

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XII. Table of Penalties 28

XII. Help Centers in the . .. 29

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ANNEXES
RG Form 01 Employee Verification Form

RG Form 02 Self Exclusion Application Form

RG Form 03 Family Exclusion Application Form

RG Form 04 Licensee-emanating Exclusion Order

RG Form 05 NDRP On-line User Access Control Form

RG Form 06 Endorsement for Electronic Personal Disclosure Statement

RG Form 07 Personal Disclosure Statement Online User Access Control

RG Form 08 Petition to Amend the Exclusion Period

RG Form 09 Player Exclusion Order

RG Form 10 Notice to Show Cause

RG Form 11 Notice of Imposition of Penalty

RG Form 12 RG Compliance Report

RG Form 13 Notice of Non-compliance

Annex A National Database of Restricted Persons (NDRP) User Manual

Annex B Personal Disclosure Statement Application Guide

Annex C Certificate of Non-Filing of Annual Income Tax Return

Diagram 1 Employee Verification Flowchart

Diagram 2 How to Submit Personal Disclosure Statement Electronically

Diagram 3 Compliance Verification Flowchart

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RG Code of Practice Version 6.0

FOREWORD

wagering, odds and prizes. While it is considered an enjoyable form of

entertainment, gaming can have a negative impact on the player or his family
and community when done in excess.

PAGCOR, the Philippine government arm that regulates authorized gaming

establishments around the country, expects gaming services provided by its
Licensees to be delivered in a responsible manner. This Code of Practice
sets out rules and guidelines on Responsible Gaming (RG) that will be
adopted by all PAGCOR-operated and licensed entities in authorized gaming
establishments, in order to minimize potential harm to the individual players
and the community, to prevent gambling addiction and to prohibit underage
gambling.

Though the principles are intended to apply to all gaming operators, the
method of implementing this Code will vary according to the form of gaming.
The Rules defined herein are based on present best global practices. They
must be complied with as minimum standards. Manuals for different forms
of gaming shall have specific implementing guidelines. As best global
practice is constantly evolving and changing in the light of updates in
research, technology and business practices, this Code of Practice and the
different Manuals will be subject to regular review and evaluation.

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I. DEFINITION OF TERMS
Billboard
- a panel for the display of advertisements in public places, such as
alongside highways or on the sides of buildings.1

Financier/Loan Shark
- a moneylender who charges extremely high rates of interest, typically
under illegal conditions

Source: ([Link]

Gaming
- means playing games of chance in casinos and gambling establishments
and any variations thereof, including but not limited to the games of
chance referred to in the Provisional License or Gaming License,
whichever is applicable.

Gaming Employment License (GEL)

- an authorization issued by PAGCOR granting a person the privilege to be
employed as a gaming employee within the Philippine jurisdiction.

Licensee
- the entity to which a Provisional License or Gaming License was issued
by PAGCOR as the case may be.

National Database of Restricted Persons (NDRP)

- a list of names with their personal information compiled and updated by
PAGCOR who are prohibited from entering and from playing in specific
PAGCOR-authorized gaming premises in the Philippines.

Operator
- a legal entity contracted by the Licensee to manage and conduct gaming
activities in specific properties
- may be PAGCOR or the Licensee itself

1
[Link]

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Personal Disclosure Statement (PDS)

- personal and financial information certified true by the members of the
Board of directors of PAGCOR-authorized gaming entities

PDS Database
- a compilation of personal information as provided by the nominees of
the Board of Directors of PAGCOR-licensees

Problem Gambler
- an individual affected by gambling to the point of no longer having
normal control or rational judgment, leading to problems in other areas
2

Problem Gambling
- an urge to continuously gamble despite harmful negative
consequences or a desire to stop. It is often defined by whether harm
is experienced by the gambler or others, rather than by the gambler's
behavior.3

- a gambling behavior which causes disruptions in any major area of life:

psychological, physical, social or vocational. The term "Problem
Gambling" includes, but is not limited to, the condition known as
"Pathological", or "Compulsive" Gambling, a progressive addiction
characterized by increasing preoccupation with gambling, a need to
bet more money more frequently, restlessness or irritability when
attempting to stop, "chasing" losses, and loss of control manifested by
continuation of the gambling behavior in spite of mounting, serious,
negative consequences.4

2
[Link]
3 [Link]/wiki/Problem_gambler
4
[Link]

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II. PROBITY MEASURES

PAGCOR sets probity standards and measures to establish integrity,
financial soundness, business ability and the suitability to serve in a

By May 31 of each year, electronic submission of the Personal

Disclosure Statement (PDS) must be accomplished by the members
of the Board of Directors of licensed gaming venues as of December
31 of the previous year.

Filipinos and resident foreigners must indicate their Tax Identification

Number (TIN) and date of filing of their Income Tax Returns (ITRs) for
the previous year. In case no income is earned from the previous year,
a Certificate of Non-Filing of ITR must be accomplished. Non-resident
foreign nominees of the Board must indicate their valid passport details
(number, place of issuance and expiration date) in lieu of the ITR.
ITRs, Certificates of Non-Filing of ITR and Passports must be kept on
file as certified in RG Form 6.

The PDS system recognizes the schedule of PDS electronic

submission from January 1 to May 31 of every year. Any data entry
after this period is considered late and may be subject to penalty as
provided in the Regulatory Manuals.

Refer to Annex B for the PDS Application Guide.

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III. LIMITED ACCESS

1. Pursuant to Presidential Decree 1869 (PAGCOR Charter) as
amended by Republic Act 9487 and Malacañang Memorandum
Circular No. 6 Series of 2016, the following persons are not allowed
to enter, stay and/or play:

a) Government officials connected directly with the operation of

the Government or any of its agencies.

b) Members of the Armed Forces of the Philippines, including

the Army, Navy, Air Force or the Philippine National Police;
and

c) Persons under 21 years of age or student at any school,

college, or university in the Philippines.

2. Persons included in the National Database of Restricted Persons

3. Registration of Gaming Members

The Licensees are given sufficient leeway to formulate their own

internal rules and policies relating to membership in their
respective gaming establishments including, but not limited to
registration of gaming members.

4. Employees of Licensees (GEL Holders)

In order to maintain the integrity of the conduct of gaming,

eliminate the possibility of problematic compulsive gambling
among employees, avoid the possibility of heavily indebted
employees due to gaming activities to engage in potential acts of
dishonesty, theft, fraud and/or collusion of employees with
players and/or other employees and prevent appearance of
impropriety, all employees holding Gaming Employment License
(GEL) are prohibited from playing in any gaming establishment
in the Philippines.

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Should there be a need to verify if an employee violates such

company policy, the procedure is shown in Annex B: Employee
Verification Flowchart. RG Form 1 shall be accomplished.

PAGCOR may impose, after compliance by licensees with due

process requirements, the following penalties upon any
employee found to be in violation of the aforesaid provision:

First offense: six (6) months

Second offense: Revocation of GEL

5. Financier/loan sharks and the like are prohibited from roaming in

the casino/gaming premises and offering loans to players.
[Source:CMED/-2017-06-0978]

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IV. FINANCIAL TRANSACTION

1. Anti-Money Laundering

The legislative bodies of the government are taking measures to

amend Republic Act No. 9160 or the Anti-Money Laundering Act
of 2001 to include casinos as covered persons.

2. Credit

No credit will be extended by the gaming operators to players

without premium accounts and to non-VIP customers.

3. Commercial Banking Access

All banking units located inside the gaming area should follow
the prescribed transactions of Banko Sentral ng Pilipinas (BSP).

Manned commercial banking facilities located inside the gaming

area should be limited to foreign exchange transactions only.
With regard to Automated Teller Machines, prudence should be
exercised in determining their location.

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V. FAIR GAMING EXPERIENCE

1. Game rules must be defined, and game manuals must be approved
by PAGCOR.

2. Gaming machines must be certified by international testing

laboratories to ensure fairness.

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VI. AWARENESS PROGRAM

1. The Licensee must have efforts in creating awareness among its
patrons about problem gambling. The following information should
be provided:

a) Definition of problem gambling

b) Signs of problem gambling
c) Age restrictions imposed by Philippine laws and regulations
d) Negative impact of excessive gambling on the individual,
family, and society
e) Exclusion procedures and forms
f) Helpline (mobile or landline) and email address and/or
website
g) Contact numbers of therapists, counselors and/or
rehabilitation centers

2. Slogan

A standard slogan must be visible in Responsible Gaming materials

placed in gaming venues.

3. Communication Media

Proposed layout must be presented to PAGCOR GLDD prior to

publication.

a) Signages as appropriate must be clearly visible and displayed in

conspicuous locations such as:

i. Access points
ii. Toilets

b) Official website
-

c) Betting and marketing materials, membership booklets,

information leaflets and similar communication with RG
information are made available to patrons.

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4. Standard RG Information

a) Persons younger than 21 years old are not allowed to play.

b) PAGCOR RG link [Link]/regulatory and RG email

address keepitfun@[Link]

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VII. ADVERTISEMENTS
1. General Rule

Advertising materials published in any form of media in the Philippines

must be socially responsible. Said materials must not portray,
encourage, or condone gambling behavior that is socially irresponsible
or could lead to financial harm, directed at children or feature people
who are or who appear to be under 21 years old, or suggest that
gambling can be a solution to financial problems.

2. Mass Media Coverage

a) Print
b) Television and cable
c) Radio
d) Internet
- Website
- Blogs
- Social media sites
- Electronic mail
e) Telephone marketing (SMS, MMS, calls)
f) Promotional posters, tarpaulin streamers, fliers, and LED signage
g) Billboards
h) Mobile ads, vehicle wrap

3. Content

a) Mandatory Elements
1) Prohibition of under 21 years old logo
2) RG slogan Keep it Fun
3) End tag for Radio ads: Keep it Fun. Game Responsibly.
4) Closing billboard/tag line for TV commercials, print ads,
billboards, web-based promos and other media: Gaming for
21 years old and above only. Keep it Fun. Game
Responsibly.

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b) Messages should not:

1) be directed to persons below 21 years old
- must neither catch the attention nor give interest to the
viewing minors
2)
gambling activity
- discourage the thought that skill and talent can change
the result of the game or can assure a win
3) give the impression that gambling is an accepted way to make
money
- promote that gambling is more on entertainment, fun
and leisure and not a money-making activity
- must not imply that gambling solves financial problems
4) include misleading statements about odds and prizes
- should not ensure winnings or prizes if not guaranteed

4. Location of Billboards

be located not less than a 200-meter radius from schools and places
of worship/churches, horse racing outlets, public markets, informal
settlers, and resettlement areas. Please refer to the Gaming Site
Regulatory Manuals for the definition of the stated locations.

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RG Code of Practice Version 6.0

VIII. FACILITIES
1. Child Care

Where gaming establishments do not have separate passageways

from the gaming floor to and from food outlets and entertainment
venues, minors (children less than 18 years old) must never linger, be
left alone unaccompanied nor be unsupervised by their adult
companions at all times.

2. Entertainment Venues

The Licensee shall provide hospitality services and/or operate

entertainment venues in or near the gaming area so as to encourage
customers to take breaks in play.

3. Responsible Gaming helpdesk/kiosk in casinos

The RG kiosk/helpdesk should be conspicuously located within the

gaming area, should display RG slogan, must be manned 24/7 and is
required to have the following at all times: RG representative, RG
brochures/flyers/cards and exclusion application forms.

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RG Code of Practice Version 6.0

IX. TRAINING AND MANAGEMENT OF STAFF

The Licensee, in coordination with PAGCOR, are to conduct training
programs, symposia, refresher courses and/or seminars on problem
gambling for its employees.

1. These shall educate the employees on:

-
- How to spot a problem gambler
- How to respond to questions about Responsible
Gaming program
- What to do when confronted by problem gamblers or
relatives
- Availability of helplines

2. Attendance at the seminars will be included as a requirement

License (GEL). A webinar may be an alternative.

3. The Licensee will ensure that each employee is made aware

of the referral details for problem gamblers or family members
seeking help for their relatives with gambling problems,
including the Exclusion Programs.

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X. SUPPORT FACILITIES
Licensees are to establish gambling-related complaint resolution
mechanisms to address gambling concerns, through helplines
(landline or mobile) and internet (email or website).

1. Helpline
a. Hotline
- A 24/7 answer service may be made available to
customers who seek help or to their immediate
relatives.

b. Official Network ID
-
promotional messages may be used to inform
patrons of the availability of gambling-related
complaint channels and of the status of their
membership accounts.

c. Email Account
- An email address may be devoted to receiving
problem gambling concerns. The Licensee is
responsible for immediately replying to
customers. Alternatively, a link to a website may
be set up for easy access to responsible gaming
programs such as requests for exclusion and
referrals to therapists and rehabilitation centers.

- Inquiries, requests for exclusion and application

forms and other related concerns may be

Gaming email address.

d. Counseling Contact Information

- Customers who feel the need for professional help
or persons concerned about family member/s with
gambling problem/s will be provided with contact
information of appropriate counseling individuals
or centers through passive channels.

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2. Feedback System

Gaming providers must maintain a Responsible Gaming

Incident Record to ensure that situations are acted upon and
that corresponding actions taken by staff to assist people is
according to rules. The following particulars should be put on
record:

a. Date, time, location, and nature of any event where a

patron reports a gambling-related problem
b. Name, address, and contact details (if known) or
description of the person in relation to whom action was
taken
c. Action taken and by whom
d. Name, address, and contact details of person
requesting if not the problem patron himself
e. Person or institution to whom patron was referred to

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XI. EXCLUSION PROGRAM

Operators are to provide patrons who feel that relatives or they

themselves are developing a problem with gambling with the option of
barring them from playing in the gaming venues or sites.

An Operator must not disclose information gathered during the

facilitation of an application for Exclusion to any third party, unless

All information and data, especially the identity of excluded persons,

must be treated as classified information by the designated personnel
of stakeholders of the Philippine gaming industry who are given access
to the National Database of Restricted Persons or NDRP (see Annex
D for User Guidelines).

1) Player Exclusion Types

(a) Self Exclusion

- Application can be initiated by sending an inquiry

account. Exclusion forms may be downloaded

through the PAGCOR website at
[Link]/regulatory and are available at
PAGCOR operated and regulated gaming sites.

- Applicant must submit the following documents:

Photocopy of one (1) valid government ID
card with photo and signature
Fully accomplished RG Form 2
One (1) 2x2 photo taken within 6 months
from application date

- Applicant may request for an exclusion period of

6 months, 1 year or 5 years. After completion of
the exclusion period, the self-exclusion order will
be lifted automatically. A self-exclusion period for
the first six (6) months is irrevocable.
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- Respondent for self-exclusion may apply for a

Petition to Amend the Exclusion Period (RG Form
8) only after the 6-month irrevocable period.

- Regardless of where application was applied, the

self-exclusion order will be enforced in all
PAGCOR operated and regulated gaming
facilities. Names of excluded persons will be
posted in the National Database of Restricted
Persons.

- Upon expiration, the Self Exclusion Order will be

lifted automatically. The applicant may re-apply
for exclusion (RG Form 2) by putting a check mark
on the re-application box in the application form.
GLDD RG Section shall verify all re-applications
in the NDRP.

(b) Family Exclusion

- Exclusion forms may be downloaded through the

PAGCOR website at [Link]/regulatory
and are available at PAGCOR operated and
regulated gaming sites.

- The family member is considered the applicant

while the problem gambler is the respondent.

- Any one of the following family members may

Spouse
child at least 18 years old
parent

- Immediate family member applying for exclusion

must submit the following documents:

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RG Code of Practice Version 6.0

If applicant is the parent:

government ID with photo

Certificate

government ID with photo and

signature
One (1) 2x2 photo of respondent
taken within 6 months from application
date
Fully accomplished RG Form 3

If applicant is the child:

government ID with photo

Certificate

government ID or school ID with photo

and signature
One (1) 2x2 photo of respondent
taken within 6 months from application
date
Fully accomplished RG Form 3

If applicant is the spouse:

government ID with photo

Photocopy of Marriage Contract

government ID with photo and

signature
One (1) 2x2 photo of respondent
taken within 6 months from application
date
Fully accomplished RG Form 3
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- In lieu of the Birth Certificate, a foreign applicant

may submit an official document issued by its

relationship, the authenticity of which must be

certified by the Department of Foreign Affairs of
the Philippines. Incomplete requirements will
not be processed.

- Applicant may request for an exclusion period of

6 months, 1 year and 3 years. After completion of
the exclusion period, the family exclusion order
will be lifted automatically. (See attached revised
RG Form 3)

- Upon expiration, the Family Exclusion Order will

be lifted automatically. The applicant may re-apply
for exclusion (RG Form 3) by putting a check mark
on the re-application box in the application form.
GLDD RG Section shall verify all re-applications
in the NDRP.

- Regardless of where application was applied, the

Family Exclusion Order will take effect in all
PAGCOR operated and regulated gaming
facilities. Names of excluded persons will be
posted in the National Database of Restricted
Persons (NDRP). For reference of the operators,
the NDRP Manual is attached as Annex A.

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(c) Licensee-emanating Exclusion

- An Operator, on its own accord, may issue an

exclusion order to bar a person from its gaming
premises (RG Form4) on the following grounds:

Cheating5
Theft6
Use of camera or any electronic
device to assist in projecting the
outcome of the game
Possession of counterfeit chips,
tokens, or cashless wagering
instruments
Unlawful interference with a gaming
equipment
Forgery or counterfeiting
Money laundering
Fraud

Note: The Gaming Operator, however, may

prohibit a person from entering its own gaming
establishment under just reasons which are not
included under the Licensee-emanating exclusion
offenses, but said prohibition will not be observed
in other gaming establishments. The prohibition
of a person by a Gaming Operator in its own
gaming establishment shall not be posted in the
NDRP.

- Committee of Assessors (CoA)

Each Licensee will form its own CoA. The CoA

for an exclusion order.

5
[Link]
6
[Link]

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RG Code of Practice Version 6.0

- A Licensee may process an Exclusion Order to

be effective in all gaming establishments by
accomplishing the following which should be
kept on file and readily available for audit by
PAGCOR:

Chief Operations Officer

Complete Investigation Report
proving that the respondent
committed any of the grounds listed
under XI.1.c (optional: with attached
Police or Barangay Report)
One recent photo of the respondent

- PAGCOR will evaluate the recommendation

based on the full Investigation Report,
transcript of the interview with the respondent,
and other pertinent documents.

- A Licensee-emanating Exclusion Order can

take effect for a period of 1 year, 5 years or
lifetime. (see attached revised RG Form 4)

- A Licensee-Emanating Exclusion Order will

take effect irrevocably. While enforced, the
nationwide exclusion order will be posted in the
NDRP.

- A person with Licensee-emanating Exclusion

Order is not qualified to obtain a GEL.

2) Submission of Application

Complete documentary requirements for Self and Family

Exclusion applications, together with the fully
accomplished and signed application form, must be
submitted inside a sealed long-sized brown envelope
addressed to:

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APPLICATION FOR EXCLUSION ORDER

Gaming Licensing and Development Department
PAGCOR Main Corporate Office
12th Floor, iMET BPO Tower CBP-1A Metropolitan Park
Roxas Boulevard, Pasay City

The envelope must be sent to the above address either

through:

a. personal delivery, or
b. courier service

located at the lobby of PAGCOR House.

3) Breach of Exclusion Order

Once an Exclusion Order is given, it is the intention of this

Code that such Order be not revoked before the expiration
date.

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XII. TABLE OF PENALTIES

Prohibited Persons Penalty

a. Government officials connected directly

with the operation of the Government or
any of its agencies
b. Members of the Armed Forces of the
Philippines, including the Army, Navy,
Air Force and the Philippine National
Police Php100,000.00 per entry/play per
c. Persons included in the National person
Database of Restricted Persons
(NDRP)
d. Gaming Employment License (GEL)
holders directly or indirectly involved in
gaming operations
e. Minors (persons below 21 years of age) Closure of gaming site

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RG Code of Practice Version 6.0

XIII. HELP CENTERS IN THE PHILIPPINES

Listed hereunder are some Help Centers located around the

Philippines:

Life Change Recovery Center

105 Scout Rallos St., Kamuning, Barangay Sacred Heart, Quezon City
Contact: (02) 415-7964 / 415-6529
Website: [Link]

Bridges of Hope Drugs and alcohol Rehabilitation Foundation, Inc.

364 Aguirre Ave., Phase 3, BF Homes, Parañaque City
Contact: (02) 622-0193 / 0917-5098826 / help@[Link]
Website: [Link]

New Manila Branch:

12 Orestes Lane, Mariposa St., New Manila, Quezon City
Tel. No. (02) 502-0600
Mobile: 0917-8560623

Cebu Branch:
Mandaue City, Cebu

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RG Form 5
Page No. Page 1 of 1
ON-LINE USER ACCESS Form No. GLDD-892
CONTROL FORM (NDRP) Revision No. 3
Effectivity August 7, 2023

LICENSEE NAME: _________________________________________________________

User Information
Family Name First Name Middle Name

Position: GEL No.:

Office Tel. No.: Email:
IP Address of the designated computer for NDRP access:

Access Rights

Property Administrator User 1 User 2 User 3 PRPD

Access Agreement (Please read before signing)

1. Access account must not be revealed to others or allowed to be used by others.
2. Password must not be inserted into email messages or other forms of electronic
communication.
3. Access level account must not be used to breach security permission level or
interruptions to the program. Security breaches include, but are not limited to:
accessing data of which the employee is not an intended recipient or logging into
the program or account that the employee is not authorized to access.
4. For security and network maintenance purposes, authorized personnel from
PAGCOR may monitor equipment, systems and network traffic at any time.
5. Any User found to have violated these policies may be subject to disciplinary action, which
could lead to revocation of the Gaming Employment License (GEL).

Authorization
User: Authorized by:

____________________________________ _________________________________
Signature over printed name Signature over printed name
Date: Date:

FOR PAGCOR USE ONLY

Confirmation
Approved access by: Enrolled by:

___________________________________ ___________________________________
Signature over printed name Signature over printed name
Date: Date:
RG Form 6
ENDORSEMENT FOR ELECTRONIC Page No. Page 1 of 1
Form No. GLDD-893
SUBMISSION OF PERSONAL Revision No. 1
DISCLOSURE STATEMENT (PDS) Effectivity July 12, 2023

(COMPANY LETTER HEAD)

This is to endorse the filing of Personal Disclosure Statement/s (PDS) of our

Board of Directors; Number of Directors (5, 7, 9, 11 or 13)

Partners; Number of Partners (2, 3 or 4)

Sole Proprietorship:

NAME POSITION
(Family Name, First Name, Middle Name)

(For Consortiums, please add another column to indicate company represented by each individual)

I certify that we have validated and have on record the following documents based on
the latest General Information Sheet (GIS) from the Security and Exchange
Commission (SEC) of the above-listed nominees of Board of Directors/Partners or the
Department of Trade and Industry (DTI) Registration form of Sole Proprietor:

For Filipinos and foreign residents: Income Tax Returns (ITR) duly received by
the Bureau of Internal Revenue (BIR) or
Certificate of Non-Filing of Annual ITR
(Annex F)

For non-resident foreigners: Copy of valid passports

I will immediately inform PAGCOR of any change in the above listed persons upon filing
of appropriate forms with the SEC or the DTI, as applicable.

___________________________ _____________________
(Signature over printed name) (Date)

______________________________
Position
(Corporate Secretary/Partner/Proprietor)
RG Form 7
Page No. Page 1 of 1
ON-LINE USER ACCESS Form No. GLDD-894
CONTROL FORM (PDS) Revision No. 1
Effectivity July 12, 2023

LICENSEE / COMPANY NAME: _______________________________________________

Licensed-casino e-Games e-Bingo Instawin Poker

Specialty Games

User Information
Family Name First Name Middle Name

Position: GEL ID No.:

Office Tel. No.: Email:

Access Rights

Administrator (for PAGCOR only) Encoder

Access Agreement (Please read before signing)

1. Access account must not be allowed to be used by unauthorized persons.
2. Password must not be inserted into email messages or other forms of electronic
communication.
3. Access level account must not be used to breach security permission level or
interruptions to the program. Security breaches include, but are not limited to:
accessing data of which the employee is not an intended recipient or logging into
the program or account that the employee is not authorized to access.
4. For security and network maintenance purposes, authorized personnel from
PAGCOR may monitor equipment, systems and network traffic at any time.
5. Any User found to have violated these policies may be subjected to disciplinary
action, which could lead to revocation of the Gaming Employment License (GEL).

Authorization
User/Compliance Officer: Authorized by:

____________________________________ _________________________________
Signature over printed name Signature over printed name
Position: ____________________________ Position: __________________________
(Corp. Sec./Partner/Proprietor)
Date: Date:

FOR PAGCOR USE ONLY

Confirmation
Approved access by: Enrolled by:

__________________________________ ____________________________________
Signature over printed name Signature over printed name
Date: Date:
Annex A

PHILIPPINE AMUSEMENT AND GAMING CORPORATION

NATIONAL DATABASE

of

RESTRICTED PERSONS

Gaming Licensing and Development Department

I. OBJECTIVES

1. To establish a computerized database of persons who are restricted from entering,

staying and/or playing in gaming establishments which are operated and regulated by
PAGCOR nationwide

2. To make the database accessible online to authorized representatives of gaming

operators

3. To deny the issuance of Gaming Employment Licenses (GEL) to restricted persons

II. DEFINITION OF TERMS

Casino Crime an act harmful to individuals and/or the state and committed inside the
Gaming Establishment

Cheat to alter the elements of chance, method of selection which determine the result
of a game; the amount or frequency of payment in a game; the value of a wagering
instrument; or the value of a wagering credit1

Gaming Establishment a facility which houses gaming activities operated or regulated

by PAGCOR

National Database of Restricted Persons or NDRP the database of excluded persons

who are not allowed to enter, stay and/or play in all Gaming Establishments

Gaming Operator legal entity authorized by PAGCOR to conduct gaming activities in

Gaming Establishments

Prohibited/Restricted Person any person who is not allowed to enter, stay and/or play
in Gaming establishment under any of the following:
1) Presidential Decree 1869 as amended by Republic Act 9487
2) Malacañang Memorandum Circular No. 6 Series of 2016
3) Exclusion Order
4) GEL Holders
5) Financiers/Loan sharks

III. PERSONS FOR INCLUSION IN THE NDRP

The following are included in the NDRP:

1. Subject of Self-Exclusion Order

- Any person granted his/her own exclusion from all Gaming Establishments

2. Respondent of a Family-Exclusion Order

1
[Link]
2
- Any person excluded from all Gaming Establishments upon request by a qualified
family member (parent, spouse, or child of at least 18 years old)

3. Respondent of a Licensee-Emanating Exclusion Order

- Any person accused and proven by the Operator of any of the following offenses:

Game Cheating
Theft
Use of camera or any electronic device to assist in projecting the outcome
of the game
Possession of counterfeit chips, tokens, or cashless wagering instruments
Unlawful interference with a gaming equipment
Forgery or counterfeiting
Money laundering
Fraud

4. Terminated employees by PAGCOR or any Licensee for Just Cause in the

Terminated Employee Database (TED)

5. Gaming Employment License (GEL) Holders

IV. ACCESS LEVELS

TABLE 1
ACCESS ACCESS
ROLE LEVEL FUNCTION TASK
RIGHTS
System 1 - User, Add, Edit, Lift, - create new user for the
Administrator Excluded View and application
(GLDD) Person and Update - assign IP address to specific
Licensee Exclusion Order user
Management - update all reference data in
the system
- create profile of excluded
person
- create profile of PAGCOR
employee terminated for
cause
- create licensee profile
- search and view present and
past records in the database
Property 2 - User and Add and View - create profile of excluded
Administrator Guest Exclusion Order person
(Licensee) Management - search and view records in
the database
- ensure security and
confidentiality of database
3
by limiting access to
authorized users only
User 1 3 - User View Exclusion - search and view records in
(Gaming Order the database
Establishment) - add limited

User 2 4 - User View Exclusion - view records in the database

(Gaming Order
Establishment)

A. System Administrator - Gaming Licensing and Development Department

(GLDD), PAGCOR

1. Shall enroll property administrators and users of the NDRP;

2. Shall maintain and update the database;

3. Shall process exclusion applications following the Responsible Gaming Code of

Practice and upload the results to the NDRP;

B. Property Administrator Licensee

Shall treat information in the NDRP with prudence; sharing of data with any
unauthorized entity is a violation of Chapter XI of the Responsible Gaming Code of
Practice.

The Property Administrator shall designate users for Levels 2, 3 and 4 as described in
Table 1 above.

V. INFORMATION CONTAINED IN THE NDRP

1. Complete Name (Family Name, First Name, Middle Name)

- If no middle name, default is the entry number
2. Date of Birth (mm/dd/yyyy)
3. ID Presented
- acceptable government-issued photo IDs:
a) Philippine/Foreign Passport
b)
c) Tax Identification Number (TIN)
d) Government Service Insurance System (GSIS)
e) Social Security System (SSS)
f) Alien Certificate of Registration/Immigrant Certificate of Registration
4. ID Number
5. Gender
6. Nationality
7. Block/House/Unit/Building Number
8. Street
9. Subdivision/Village
10. City/Province
11. Type of Exclusion
4
12. Violation / Reason for exclusion (applicable for Licensee-emanating only)
13. Exclusion Duration
a. Self-Exclusion (6 months / 1 year / 5 years)
b. Family Exclusion (6 months / 1 year / 3 years)
c. Licensee-emanating (1 year / 5 years / Lifetime)

VI. USE OF NDRP AS REFERENCE FOR ISSUANCE OR DENIAL OF GAMING

EMPLOYMENT LICENSE (GEL)

Licenses to Operate private casinos

Through access to the NDRP, the Operator determines if an employee-applicant may be issued
a Gaming Employment License (GEL). It should not endorse persons included in the database
based on III.3 and 4 above (past and current Respondents of Licensee-emanating Exclusion
Order, and all PAGCOR Employees Terminated for Just Cause) since this shall be ground for
denial of issuance of GEL or violation of the (Provisional) License to Operate casinos.

5
A N N E X A.1

PROCEDURES

A. To add a person for banning in the NDRP

1. Log in by keying in the Username and Password;

2. Accept Terms and Conditions by clicking the designated box;

3. Input the required information in the corresponding field for respondent profiling;

4. Upload the photo of the subject;

5. Upload Player Exclusion Order.

B.

1. Log in by keying in the Username and Password;

2. Accept Terms and Conditions by clicking the designated box;

3.
fields only (alias/es, distinguishing marks and comments).

C. To search/verify if a person has a valid Exclusion Order as listed in the NDRP

1. Log in by keying in the Username and Password;

2. Accept Terms and Conditions by clicking the designated box;

3. Designated officer/staff types in the full name of the guest to view the
subject . In case there is a match in the database, the identity of the subject
can also be verified through the

Birthdate
Address
Nationality
Date of banning
Gaming establishment
Alias
Distinguishing mark
Crime violated (for licensee-emanating)

D. To view an excluded person in the NDRP

1. Log in by keying in the Username and Password;

2. Accept Terms and Conditions by clicking the designated box;

6
3. The page will automatically display a gallery of the excluded persons.

E. To lift the Exclusion Order of a person in the NDRP

All exclusion orders shall automatically be lifted by the system upon expiration of their
exclusion period. Information on the restricted person will no longer be displayed in the
database but the System Administrator may retrieve information through historical data.

Only the System Administrator (GLDD) has the authority and access to lift an Exclusion Order.

This may be done only for the following reasons:

1. If upon verification, the ground for Licensee-emanating Exclusion Order is not included in
the list under Chapter XI.c and is therefore a deviation from the NDRP guidelines;

2. If in the course of audit, it was discovered that pertinent documentary requirements on file
are incomplete;

3. If #1 reason is satisfied, the respondent is endorsed by an Operator for employment in his

Gaming Establishment;

4. If there is a request for a petition to amend the Exclusion Order, whether self, family, or
Licensee-emanating exclusion order.

Hereunder is the procedure:

a) Log in by keying in the Username and Password;

b) Accept Terms and Conditions by clicking the designated box;
c) Input the required information in the appropriate fields for lifting
d) Once lifting order has been made, the subject the
NDRP

7
Annex B

Personal Disclosure Statement (PDS)

Electronic Application Guide
I. OBJECTIVES

1. To establish a database of the Philippine gaming Board of Directors,

Partners and Sole Proprietors.

2. To facilitate annual submission of the Personal Disclosure Statement (PDS)

through an electronic system.

3. To make the database accessible through the web to authorized users.

II. DEFINITION OF TERMS

Board of Directors

a group of individuals that are elected as, or elected to act as,

representatives of the stockholders to establish corporate management
related policies and to make decisions on major company issues1

Corporation

an association of individuals, created by law or under authority of law,

having a continuous existence independent of the existences of its
members, and powers and liabilities distinct from those of its members2

Partnership

is an arrangement where parties, known as partners, agree to cooperate to

advance their mutual interests3

Personal Disclosure Statement (PDS)

personal and financial information certified true by the members of the

Board of Directors, Partners and Sole Proprietors of PAGCOR-authorized
gaming entities

PDS Database

a compilation of personal information as provided by the nominees of the

Board of Directors, Partners and Sole Proprietors of PAGCOR-licensees

Sole Proprietorship

an individual who is the sole owner of the business that is neither a

partnership nor a company4

1
[Link]
2 [Link]
3 [Link]
4 [Link]
III. LICENSEE S ACCESS TO PDS ONLINE APPLICATION

A. Corporation
One (1) Compliance Officer is officially designated by management
through RG Form 7 to input information on the nominees of the Board
of Directors into the PDS database system, and to
point of contact. His/Her contact details (email address and telephone
number) must be provided.
B. Partnership
1 Partner may input his information into the PDS
database system or a Compliance Officer may be officially designated
through RG Form 7.
C. Sole Proprietorship / Partnership
The Owner will personally input information into the PDS database
system through RG Form 7.

IV. ACCESS LEVELS AND FUNCTIONS

Table 1
ACCESS ACCESS
ROLE FUNCTION TASK
LEVEL RIGHTS
PDS Super 1 - User, PDS -view, verify and - enrol PDS Users
Administrator system print PDS
(GLDD) management applications
-edit erroneous
entries
PDS Administrator 2 - User -view PDS - search and view
(GLDD) information information,
generate and print
PDS reports
PDS Encoder 3 - User/Encoder -encode required -input data and
(Licensee/Operator) PDS information submit
electronically

A. Super Administrator - GLDD, PAGCOR

1. Enrolls users/encoders who are authorized to access the PDS system;

2. Maintains PDS database system;
3. Analyzes, generates and prints PDS reports, as needed.

B. Administrator - GLDD, PAGCOR

1. Views information on licensees PDS;

2. Determines completeness of submitted documents and compliance to
renewal requirements;
3. Generates and prints PDS reports, as needed.

2
C. Encoder Licensee/Operator

1. Inputs required information in the PDS system on behalf of the

partners and sole proprietor and
promptly submits the form upon completion;
2. Treats information in the PDS with prudence; sharing of data with any
unauthorized entity is a violation to the Terms and Conditions of the
PDS system;

V. MANDATORY INFORMATION CONTAINED IN THE PDS

1. Complete Name (Family Name, First Name, Middle Name)

2. Alias
3. Date of Birth (mm/dd/yyyy)
4. Nationality
5. Tax Identification Number (TIN) for Filipino citizens and Foreign residents or
Valid Passport details for non-resident Foreigners (number, place of issuance
and expiry date)
6. Contact Information
Address
Telephone/Mobile number
Email address
Relatives in PAGCOR, if any
7. All affiliations with PAGCOR licensees
8. Integrity and financial soundness
9. Professional history
10. Declaration and confidentiality

VI. PROCEDURE

A. To access the PDS system:

The Compliance Officer must fully accomplish and submit the

Endorsement for PDS Application form (RG Form 6) and PDS User
Access Control Form (RG Form 7) to obtain access to the PDS System.
He/She must completely list down the names of all directors, partners or
proprietor in RG Form 6, consistent with the latest forms filed with
Securities and Exchange Commission (SEC) or Department of Trade and
Industry (DTI).

B. To fill up and to submit the electronic PDS form (Refer to Diagram 2):

1. Log in by keying in the Username, Password and Captcha;

2. Accept Terms and Conditions by clicking the designated box;
3.
directors per Licensee;
4. Click the
5. Click the ;
6. Input the required information accurately into the corresponding fields;
7. Verify the correctness/completeness of information;
8. Create icon to save and submit PDS application.
3
Note that submission will not proceed if:

a) any of the mandatory fields are blank: and

b) at least one (1) PDS form of any of the directors or partners is
either blank or incompletely filled up

Compliance is based on complete submission by all nominees of

the Board of Directors, Partners and Sole Proprietor.

C. To search/verify if an applicant is in the PDS database:

1. Log in by keying in the Username, Password and Captcha;

2. Accept Terms and Conditions by clicking the designated box;
3. Click the
4. and search for members per business type,
in the

Note that a Compliance Officer can only view his/her

PDS data.

D. To print PDS reports (for Administrators only):

1. Log in by keying in the Username, Password and Captcha;

2. Accept Terms and Conditions by clicking the designated box;
3.
4. Choose the report per classification;
5.

VII. REMINDERS FOR SUBMISSION

A. Annual Submission

Electronic submission of the PDS must be done from January 1 to May 31

of every calendar year by the nominees of the Board of Directors of the
licensees, sole proprietors and partners.

All data submitted through the PDS electronic system cannot be edited and
are considered valid, true and final.

B. Late Submission

PDS forms submitted after the May 31 deadline will be tagged as late.
This will be the basis for penalties as provided in the Regulatory Manuals.

4
C. Updates after Deadline

PAGCOR must be informed of any change in the composition of the

Board of Directors, partnership or sole proprietorship through the
immediate submission of copies of Security and Exchange Commission
(SEC) or Department of Trade and Industry (DTI) forms to the GLDD
office. Updates on the electronic PDS database must be made during the
submission period of the succeeding year.

D. Manual Submission

Gaming License / Authority to Operate / Certificate of Registration will be

accomplished manually (refer to [Link]/regulatory/[Link]).

5
Annex C

GS FORM NO. 33
(v.1) 04.30.2015
GLDD Reference No. ______________

CERTIFICATE OF NON-FILING OF
ANNUAL INCOME TAX RETURN
(Board of Directors)

NAME

COMPANY NAME

TYPE OF GAMING ACTIVITY Electronic Games Bingo Games Poker Games

GAMING SITE ADDRESS

I hereby certify that I did not file my Income Tax Return (ITR) for CY _____, as prescribed
under the provisions of the NIRC of 1997 and its amendments Title II Chapter IX, Sec. 51.A.2.

Attached are the pertinent documents to support my claim:

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

Signature: _____________________
Date: ______________

IN WITNESS WHEREOF, this certification has been signed this ___ day of ___________ ,
20____ at _____________, Philippines.

SUBSCRIBED AND SWORN to before me, a Notary Public and in the City/Municipality of
_________, Philippines, personally appeared _________________ with his/her
Identification No. ______________ issued at _______________ on ___________, known
to me to be the same person who executed the foregoing instrument and acknowledged
to me that the same is his/her own free and voluntary act and deed.

Doc. No. ___________________;

Page No. ___________________;
Book No. ___________________;
Series of 20__.
Diagram 1

Employee Verification Flowchart

LICENSEE GLDD
(Authorized
(CDSPA Unit)
Officer/HR)

Fills out RG Form 1 Checks

(Employee completeness of
Verification Form) RG Form 1

Submits to GLDD Verifies

information in the
GEL Database

Conducts Returns
investigation if the accomplished RG
employee violated Form 1 to Licensee
his/her
employment
contract provision

Submits
GEL Form F Processes
(Notice of Employee GEL Form F
Separated for Cause)

Adds respondent
to Terminated
Employees
Database

Process Flow:

1. Authorized Officer/HR fills out and submits RG Form 1 to request verification

of employee from PAGCOR GLDD.
2. GLDD checks the completeness of information in the submitted form.
3. GLDD verifies the status of the subject employee in the GEL database.
4. GLDD returns the accomplished form to the Licensee after verification.
5. Licensee conducts full investigation to prove that the employee violated employment
contract provision or company policy on prohibition from playing in a gaming
establishment.
6. If proven, the Licensee submits the GEL Form F and keeps pertinent documents on file.
7. GLDD processes Notice of Employee Separated for Cause.
8. GLDD adds respondent to Terminated Employees Database.
Diagram 2

How to Submit PDS Electronically?

1. Log in by keying in the Username, Password and Captcha;

2. Accept Terms and Conditions by clicking the designated box.

3.

4.

5. Input the required information in the corresponding fields;

6. .
Diagram 3

COMPLIANCE VERIFICATION DIAGRAM

Start

Send notification or
GLDD issues Notice of
on the spot RG
Non-Compliance to
Compliance
Licensee
Verification

PAGCOR Licensee resolves

representatives GLDD findings
explain the process
and scope of
activity to Licensee Licensee submits
documents/proof of
compliance to GLDD
PAGCOR
representatives will
Complied
check gaming area
and NDRP for
compliance End

PAGCOR
representative will
discuss the result of
the inspection base
on the RG
compliance report

Complied? No

Yes

End
Diagram 4

IMPOSITION OF PENALTY FLOW CHART