OUTPATIENT DEPARTMENT
DEFINITON
O OPD is defined as a part of the hospital with
allotted physical facilities and medical and
other staffs, with regularly scheduled hours, to
provide care for patients who are not
registered as inpatients.
O A hospital department where patients receive
diagnosis and / or treatment but do not stay
overnight.
OBJECTIVES OF OPD
Modern techniques
for investigation
and treatment
Provide quality Facilities for total
of care Objectives patient
satisfaction
Good public
relation
PROCESS OF OPD
Arrival at OPD Departure
Reception Collection of Med
Registration Waiting
Issue of Taken Number Token Number
Waiting Room Arrival at Pharmacy
Consultation with Doctor Issue of med Chit
OPD planning and design
FACILITIES OF OPD
O The OPD has facilities for screening, counselling,
clinical examination, treatment and referral.
O It consists of the following:
O The Examination Room should be close to the
nurses station and the consultation room.
O Consultation Room is mostly used when lengthy
conversation a involved between the doctor and
the patient.
O Clinical Department of OPD includes clinics
which can use standard accommodation, general
medicine, surgery, etc.
O Types of clinics: Surgical, orthopaedic,
medical, paediatric skin, ophthalmic, ENT,
dental, chest, psychiatric, cardiology clinic.
O OPD for the surgical department should be
located on the ground floor and near the
emergency with direct access to it.
O Minor Surgery Room may be used as a cast
room, ECG room, minor operations. It should
have a separate entrance.
O Support services includes clinics which can
use standard accommodation, general
medicine, surgery, etc.,
IMPORTANCE OF OPD
O First point of contact.
O It is the shop window of the hospital.
O Makes or mars the image of the hospital.
O A good OPD services can reduce the load on
IPD services.
O It is the place for implementing preventive and
primitive health activities.
O It is a stepping stone for health promotion and
disease prevention.
FUNCTIONS OF OPD
O An OPD enables a hospital to deliver the following
functions:
O Control disease by early diagnosis and timely
treatment.
O Investigate and screen cases to confirm whether or
not hospitalization is required.
O Facilitate screening and investigations for
admission to hospital.
O Provide effective treatment on ambulatory basis.
O Provide follow-up care to discharged
patients and their rehabilitation.
O Provide a facility for training of medical, Para-
medical and nursing staff.
O It may also provide avenue for
epidemiological and social research.
O Control and surveillance of communicable
disease diseases to prevent an outbreak of
epidemic.
TYPES OF OPD
1. Centralized outpatient services
2. Decentralized outpatient services.
Centralized outpatient services: All services
are provided in compact area which includes all
diagnostic and therapeutics facilities being
provided in the same place.
Decentralized outpatient services: Services
are provided in the respective departments.
OUTPATIENT DEPARTMENT
Registration
Billing
Consultation
Diagnostics
Day care procedures
Preventive health check.
