Avaya Aura® Conferencing 7.
0
Service Pack 0, Patch 2
Release Notes v1.5
Contents
1 Introduction ................................................................................................................................................................ 3
2 Avaya Aura® Conferencing 7.0 feature overview ......................................................................................... 3
3 Software Versions ................................................................................................................................................... 4
3.1 Avaya Aura® Conferencing 7.0 Software Line-up ................................................................................... 4
3.2 Avaya Clients Load line up ......................................................................................................................... 4
3.3 Avaya Aura® load line up .......................................................................................................................... 4
3.4 Load line up for other servers .................................................................................................................... 4
4 Technical documentation...................................................................................................................................... 5
5 Software updates ..................................................................................................................................................... 5
6 Technical Advisements.......................................................................................................................................... 5
6.1 AMS Upgrade Procedure ................................................................................................................................... 5
6.2 Hot Fix required for System Manager R6.2 SP1 to add or modify users in System Manager related to Conferencing
profile ................................................................................................................................................................................ 6
6.3 System Manager R6.1 to R6.2 upgrade – Single Sign On parameter needs to be manually turned on .............. 8
6.4 Alarm for WCMS resynch failure ....................................................................................................................... 8
6.5 After a fresh install DCS file uploads can hang if proper procedure to download the DCS load is not followed
........................................................................................................................................................................................ 10
6.6 Adhoc conference calls initiated by Avaya Flare® Experience or 96x1 sets require 8 call appearances
configured for Avaya Flare® Experience and 96x1 sets ................................................................................................. 10
6.7 Cannot add user in SMGR with 4 specific Time Zones ................................................................................... 10
6.8 Checkpoint versioning on redundant systems is not supported so these swerrs can be ignored ...................... 10
6.9 Call server failover will cause active Avaya Aura® Conferencing calls to be terminated .............................. 11
6.10 Supported JAVA versions ................................................................................................................................ 11
6.11 Excel documents cannot be uploaded using My Library .................................................................................. 11
6.12 Supported Flash versions with Firefox 13 ........................................................................................................ 11
6.13 Avaya Flare® Experience moderator on an Avaya Aura® Conferencing 7 bridge dial out to a CS1000
Mobile-X client not supported ........................................................................................................................................ 12
6.14 Participants can access operator when in an active call .................................................................................... 12
6.15 Invited participant will not hear audible feedback prompt when they enter adhoc conference which is starting
lecture mode .................................................................................................................................................................... 12
6.16 Roster list is not updated when moderator dials out to user who is call forwarded to PSTN ........................... 12
6.17 Avaya Flare® Experience - Carousel of participant does NOT update status when participant puts the call on
hold ................................................................................................................................................................................. 12
6.18 Add Location field to AAC Conferencing Profile ............................................................................................ 13
7 Technical Support ................................................................................................................................................. 14
1 Introduction
This bulletin includes important details that apply to the Beta Tech Trial for Avaya Aura Conferencing
7.0. It provides the software load line-up of Avaya Aura® Conferencing 7.0, Avaya Aura®, supported
Avaya Clients and other call servers with which Avaya Aura® Conferencing 7.0 interoperates. It also
provides a list of advisements, limitations along with workarounds.
The main focus of this trial is the audio and web conferencing features which are being introduced in
Avaya Aura® Conferencing7.0
2 Avaya Aura® Conferencing 7.0 feature overview
Avaya Aura® Conferencing 7.0 delivers audio & collaboration conferencing features and advanced
User Experience to Avaya Flare® Experience clients and 96x1 R6.2. Clients that utilize all or some of
the Avaya Aura® Conferencing 7.0 Advanced UX/UI are: Avaya Flare® Experience, Avaya
Collaboration Agent/Web Collaboration and the 96x1 phones. Avaya Aura® Conferencing features
are accessible on clients using the advanced UI or TUI commands.
The following are the highlights of the Avaya Aura® Conferencing 7.0 feature:
- System Features
o MeetMe and Adhoc audio conference, Web Conferencing and Collaboration Agent.
o Event Conferencing
o Application Servers, Media Servers, Web server redundancy.
o Supports Avaya Aura® CM, CS1000, branch call servers and clients.
- User features
o Conference Roster.
o Mute self, Mute/Mute all participants.
o Lecture Mode.
o Conference Lock/un-Lock.
o Assume Moderator Role.
o Promote to Moderator or Presenter.
o Entry/Exit tones on/off.
o Conference Continuation on/off.
o Destroy Conference.
o Add User.
o Drop User.
o Count Users.
o Document sharing and Whiteboarding Collaboration.
Page 3 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
3 Software Versions
3.1 Avaya Aura® Conferencing 7.0 Software Line-up:
Note: The data migration tool is required only if migrating from Avaya Aura® Conferencing 6.0 to
Avaya Aura® Conferencing 7.0.
PLDS ID PLDS Name File Name
AAC00000008 AAC Data Migration Tool 1.0.14 AAC_Data_Migration_Tool 1.0.14.msi
AAC00000015 AAC Platform Installer 15.1.1 mcp_core_linux_ple2-15.1.1.iso
dvd_AAC_MCP_15.0.10.0_2012-05-21-
AAC00000016 AAC Application Bundle 15.0.10.0 0556_coreApps.iso
AAC00000020 AAC Platform Patches 15.1.3 mcp_core_linux_ple2-15.1.3.patches.r-1.ext.iso
AAC00000021 AAC Application Patches 15.0.10.5 MCP_15.0.10.5_2012-06-22-2138.zip
AAC00000022 AAC Application Patches 15.0.10.6 MCP_15.0.10.6_2012-07-27-0026.zip
AAC00000023 AAC Media Server Upgrade 7.5.0.758 MCP_MediaServer_7.5.0.758_2012.07.03_183.zip
Note: This patch includes an AMS upgrade. Please refer to section 6.1 for instructions.
3.2 Avaya Clients Load line up
** Please use the load versions published in PLDS**
Please note that all clients (Avaya and 3rd party) are supported for basic audio meet-me conferencing.
SIP 96x1 R6.2 and Avaya Flare Experience 1.0 (Windows and iPAD) provide support for advanced
conference control.
3.3 Avaya Aura® load line up
** The load line ups below are minimum load line ups – please use the load versions published
in PLDS**
System Manager 6.2 SP1 AND HOT PATCH (refer to PSN003677u) Section 6.1 *
Session Manager 6.2 SP1
Communication Manager 823.0 + patch 19721
Note: You MUST apply System Manager R6.2 SP1 and the hot patch
Note: If System Manager R6.2 SP2 or higher version of patch is available, use
that patch version. You do not require the hot patch for System Manager R6.2
SP2 or higher versions.
3.4 Load line up for other servers
** The load line ups below are minimum load line ups – please use the load versions published
in PLDS**
Below is the minimum load line up required for these other servers:
BCM050.R600.CORE-TELEPHONY-51-1
BCM450 BCM050.R600.IPTEL-52-2
patch: cs1000-vtrk-7.50.17.16-36.i386.000 +
CS1000 R7.5 MPLR31809
B5800 8.0.067011
Page 4 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
4 Technical documentation
See the latest versions of documents published on Avaya Support website.
Title
Accounting Records for Avaya Aura Conferencing 7.0
Administering Avaya Aura® Conferencing
Avaya Aura Conferencing Security Hardening
Avaya Aura® Conferencing 7.0 Security Design
Avaya Aura® Conferencing Alarms and Logs
Avaya Aura® Conferencing Collaboration Quick Reference
Avaya Aura® Conferencing Solution Description
Avaya Aura® Conferencing Overview and Specification
Maintaining and Troubleshooting Avaya Aura® Conferencing 7.0
Operational Measurements for Avaya Aura Conferencing 7.0
Planning and Design for Avaya Aura® Conferencing 7.0
Using Avaya Aura® Conferencing Collaboration Agent (PDF)
Deploying Avaya Aura® Conferencing
5 Software updates
Regular patch advisements are provided on the Avaya Support website.
The following is a list of issues addressed in SP0 patch2.
ID
Component Issue
Reference
Collab After stopping Primary WCS instance, Meeting
wi01026279
Agent Report does not update
Port redirection support on DMZ (enhance firewall
Base wi01026036
rules for web server in the DMZ)
Element FQDN needs to be prompted for during installation
wi01014309
Mgr and populated in EM / Host
Missing user element in Notification packet causes
CallP wi01031374
Adhoc conference from 96x1 to fail
IPDR Add dialled phone number into the IPDR records wi01026012
6 Technical Advisements
The following section details technical advisements and other items of interest that may not have
been published in the Customer documentation. Readers are encouraged to read this section in its
entirety before attempting a software installation or upgrade.
6.1 AMS Upgrade Procedure
A new Media Server software upgrade is available as part of the SP0 Patch2 release. Please
refer to the Deploying Avaya Aura® Conferencing document for instructions on how to upgrade
Page 5 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.4
the Avaya Media Server. However, since this upgrade is not delivered as part of an Application
Bundle, you will need to copy the Media Server install.zip file directly to the Media Server folder
instead of extracting it from the Application Bundle. To do this just replace steps 3-7 in the
procedure with step 8.
Copy “MCP_MediaServer_7.5.0.758_2012.07.03_183.zip” to /var/mcp/loads on each Media
Server.
Procedure:
1. Stop the Avaya Media Server network element instance.
2. Log on to Avaya Media Server as ntappadm through ssh or directly at the server console.
3. Insert the Application Bundle DVD-ROM into the server.
4. Enter mcpExtractContent -at mcp_ams_platform to extract the Avaya Media Server
software.
5. If prompted, type the password for the ntappadm account, and press Enter.
6. At the prompt The following files have been found, [1] Optical drive, [2] Quit, type 1 to
extract the files from the DVD.
7. Verify the AMS load zip file entitled MCP_MediaServer_7.5.0.###_YYYY.MM.DD_##.zip is
available. Enter 11 /var/mcp/loads. For example,
MCP_MediaServer_7.5.0.329_2012.17_77.zip.
8. Copy “MCP_MediaServer_7.5.0.758_2012.07.03_183.zip” to /var/mcp/loads on each
Media Server.
9. Log on to ntsysadm through ssh.
10. Enter su - to log on as root.
11. At the prompt, type mcpMsInstall.pl, and press Enter.
6.2 Hot Fix required for System Manager R6.2 SP1 to add or modify users in
System Manager related to Conferencing profile
Note: This is NOT required if using System Manager R6.2 SP2 or higher version patch.
Please refer to PSN id PSN003677u.
The System Manager patch must be applied on top of SMGR R6.2 SP1 load else you cannot modify
or add users in SMGR related to Avaya Aura® Conferencing conferencing profile
To apply the hot patch:
Note: This patch must be applied to Avaya Aura® System Manager 6.2 Service Pack #1 Release.
1. Determine that the System Manager 6.2 Service Pack 1 release that is running by:
a. Logging into System Manager
b. Click the About link on the home/landing page.
c. Verify that the System Manager Build No. is:
System Manager 6.2.0 – SP1 Build No 6.2.0.0.15669-6.2.12.105 and Software Update
Revision No: 6.2.13.1.1871
2. Backup System Manager before applying the patch
Recommended
3. Download
Follow the instructions below to download the patch:
1. Go to http://support.avaya.com
2. Click on “Products” link on the left hand navigation menu. This will give a pop where you
Page 6 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
type “system manager” and then select “Avaya Aura® System Manager”
3. Now click on the “Downloads” link on the left hand navigation menu.
4. Select “6.2.X” from the dropdown
5. Click on “Avaya Aura® System Manager Release 6.2 Service Pack 1 Downloads” if
you have System Manager Release 6.2 Service Pack 1 installed.
6. Go to the “Downloads” tab where you will find the patch
“System_Manager_06_02_ServicePack1_Patch1.bin ” for System Manager 6.2 Service
Pack 1 Release.
Patch install instructions Service-
interrupting?
Follow the instructions below to install the patch: Yes. During the
1. Get access to the System Manager Command Line Interface using patch installation
the appropriate local OS user with root level permission. the System
2. Copy (System_Manager_06_02_ServicePack1_Patch1.bin ) from Manager
your system to the system on which you have installed System services (web
Manager Release. access to
3. Verify md5sum of System
System_Manager_06_02_ServicePack1_Patch1.bin with the value Manager) will be
from PLDS. disrupted for
4. Navigate to the directory where you copied the patch installer and approximately
grant execute permissions to the file using the following command: 20+ minutes.
# chmod +x System_Manager_06_02_ServicePack1_Patch1.bin
5. Run the patch installer using the following command:
# sh System_Manager_06_02_ServicePack1_Patch1.bin
6. Wait for the system to execute the patch installer and display the
installer prompt.
7. Log on to System Manager Console, and verify whether the System
Manager UI is displayed correctly
Follow the instructions below to install the patch: Yes. During the
8. Get access to the System Manager Command Line Interface using patch installation
the appropriate local OS user with root level permission. the System
9. Copy (System_Manager_06_02_ServicePack1_Patch1.bin) from Manager
your system to the system on which you have installed System services (web
Manager Release. access to
10. Verify md5sum of System
System_Manager_06_02_ServicePack1_Patch1.bin with the value Manager) will be
from PLDS. disrupted for
11. Navigate to the directory where you copied the patch installer and approximately
grant execute permissions to the file using the following command: 20+ minutes.
# chmod +x System_Manager_06_02_ServicePack1_Patch1.bin
12. Run the patch installer using the following command:
# sh System_Manager_06_02_ServicePack1_Patch1.bin
13. Wait for the system to execute the patch installer and display the
installer prompt.
14. Log on to System Manager Console, and verify whether the System
Manager UI is displayed correctly
Verification
To verify the successful installation Patch:
1. On successful completion of the patch you will see following
message on your console:
“Installing MMCS Hot Fix - Done”
2. Log on to System Manager Console, and verify that extension pack
was installed successfully:
On System Manager Dashboard on Services field click
Configurations -> Extension Packs, find
“com.avaya.mgmt.UPM.mmcs.EP ” and verify that version
is “1.6.0.396.190747” and status success(confirmed)
Page 7 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
3. A log file /opt/Avaya/MMCS/mmcs_fix_install.log is created with
more details on installation.
Failure
In case of issues with the patch, you can:
1. Retry the action. Carefully follow the instructions in this document.
2. Contact Avaya Support, with following information: Problem
description, detailed steps to reproduce the problem, if any and the
release version in which the issue occurs
Patch rollback instructions
Re‐install System Manager again and restore System Manager with the
backup taken prior to patch installation.
6.3 System Manager R6.1 to R6.2 upgrade – Single Sign On parameter
needs to be manually turned on
Issue: When upgrading from SMGR R6.1 to R6.2 the default setting for Single Sign On get set
to False.
Workaround You have to manually open the OpenSSO console. Go to Configuration ->
Servers and sites -> Default server settings and Set c66Encode to “true” and click save.
- Note: This step is NOT required when upgrading to System Manager R6.2 SP2 or greater
6.4 Alarm for WCMS resynch failure
Issue: If the alarm is seen on one of the instances deployed on your system, use the
workaround steps.
Workaround:
1. In the example shown below the alarm is seen on the instance called WCMS2. From the
EM GUI, find the address on which instance WCMS2 is deployed, this can be retrieved
using the Addresses option on the EMGUI. The WCMS2 in this case is on the
WCSSvr2IntOAMAddr address.
2. Log into the server at address identified in step 1 using a program like putty using root
privileges.
3. Run the command "chage --maxdays -1 rsyncappsw" as root
Page 8 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
Page 9 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
6.5 After a fresh install DCS file uploads can hang if proper procedure to
download the DCS load is not followed
Issue: We need to ensure that the DCS load is copied directly from the DVD image or the
PLDS web site directly onto the DCS SERVER. If in case the DCS software is copied over to
the DCS server by other means it can result in DCS file uploads to get stuck.
Workaround: To ensure that the DCS software (zip file) is marked safe, follow the instructions
below:
1. Right click the downloaded ZIP downloaded that's been marked unsafe.
2. Click Properties, choose General Tab, then you'll see at the bottom of the window the
"Security" message saying "This file came from another computer and might be blocked
to help protect this computer".
3. Click "Unblock” to make the file safe again.
4. Extract the files and they will run successfully.
6.6 Adhoc conference calls initiated by Avaya Flare® Experience or 96x1 sets
require 8 call appearances configured for Avaya Flare® Experience and 96x1 sets
Issue: In CM you will need to administer up to 8 call appearances for Avaya Flare® Experience
clients (windows and iPAD) and 96x1 sets in order for adhoc conference call to work with
Avaya Flare® Experience and other set types.
There are 3 ways to reduce the administrative effort:
In System Manager, you can create a Flare station template and then replicate that
template.
Communication Manager allows the administrator to duplicate a layout of a station.
Service R&D has a ProVision tool that will allow bulk administration of users.
Workaround: None
6.7 Cannot add user in SMGR with 4 specific Time Zones
Issue: The following time zones cannot be selected when creating or modifying a user that
has a Conferencing Profile: (-11:0)Midway Island, Samoa; (0:0)Monrovia, Reykjavik;
(+3:0)Baghdad, Kuwait, Riyadh, Nairobi, Tbilisi; (+8:0)Perth; Irkutsk, Ulaan Bataar
Workaround: The work around until this problem is addressed is to select a time zone with
the same or similar GMT off-set as you location.
6.8 Checkpoint versioning on redundant systems is not supported so these
swerrs can be ignored
AS1_1 SWERR 799 ALERT Mnthxx 12:10:47:657 MCP_15.0.10.3
Page 10 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
com.nortelnetworks.ims.cap.prtcl.checkpoint.CallPCP: Error in decoding Checkpoint
java.lang.IllegalStateException
6.9 Call server failover will cause active Avaya Aura® Conferencing calls to be
terminated
Issue: If the CM or CS1K does a failover the active Avaya Aura® Conferencing7 calls will get
dropped. This issue will be addressed in a future release.
Workaround: None
6.10 Supported JAVA versions
Issue: If you are running Java 1.7 update versions 1, 2 and 3, a warning appears stating that
this version is not supported for desktop sharing. This Java version has inherent issues as
mentioned by the vendors. You can continue to use it for sharing but you might experience
issues, especially, annotation tools will not work as expected.
Workaround: Downgrade to Java 1.6 or upgrade to Java 1.7 update version 4.
6.11 Excel documents cannot be uploaded using My Library
Issue: MS Excel documents cannot be uploaded to My Library for sharing.
Workaround: These document types need to be shared using Desktop or Application sharing
modes.
6.12 Supported Flash versions with Firefox 13
Issue: Avaya does not recommend the usage of Firefox 13.0.1 with Adobe Flash player 11.3
with Windows 7, (note: this is not an issue with Windows XP). With this setup there may be
issues with resizing of the Collaboration Agent and the Firefox browser may be non-responsive
if the user selects the “logout” button in the CA window to exit from the conference login page.
Note: FF14.0 and later with Adobe Flash Player 11.4.x do not have this issue. The Adobe
flash upgrade procedure is located at the following link:
http://www.adobe.com/support/flashplayer/downloads.html
Workaround: If the user requires FF 13.0.1 with Flash player 11.3 Avaya recommends to
either revert back to an earlier version of flash player or temporarily disable the “Protected
mode” in Flash.
To revert to a previous version of Flash Player, please see this Adobe FAQ: How do I revert to
a previous version of Flash Player?
To disable Protected Mode in Adobe Flash player, please see the following Adobe FAQ (last
section): How do I troubleshoot Flash Players Protected Mode for Firefox?
http://forums.adobe.com/message/4468493#4468493
Page 11 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
6.13 Avaya Flare® Experience moderator on an Avaya Aura® Conferencing 7
bridge dial out to a CS1000 Mobile-X client not supported
Issue: If an Avaya Flare® Experience 1.0 moderator has dialed into an Avaya Aura®
Conferencing 7.0 bridge attempts to dial out to a CS1000 Mobile X phone which is twinned to a
CS1000 desk phone for simultaneous ringing, the CS1000 desk phone will be able to join the
conference call as expected. But if the dial out call is received by the Mobile-X phone then they
will not hear a prompt to press 1 to join the conference and the call will be terminated. This is a
known limitation.
Workaround: User must receive the call on the CS1K set.
6.14 Participants can access operator when in an active call
Issue: Participants can dial *0 to get access to an operator only when they are in an active
conference call. They will not be able to do so when dialing into the bridge.
Workaround: Participant has to dial into an Avaya Aura® Conferencing bridge and then press
*0 to get access to an operator.
6.15 Invited participant will not hear audible feedback prompt when they
enter adhoc conference which is starting lecture mode
Issue: In Adhoc audio conference, when moderator turns on lecture mode successfully then
invites participant to join in conference, participant joining in conference will not hear the prompt
"You enter a conference starting with lecture mode".
Workaround: None
6.16 Roster list is not updated when moderator dials out to user who is call
forwarded to PSTN
Issue: If moderator A dials out to add user B who is configured to have CFAC to PSTN user C -
> User C can join the conference successfully but user B is added in Roster list of the other
users (roster list on Avaya Flare® Experience or SIP 96x1 R6.2 client) instead of user C.
The issue only happens if Call forward is set to a PSTN number.
Workaround: None
6.17 Avaya Flare® Experience - Carousel of participant does NOT update status
when participant puts the call on hold
Issue: On the spotlight of Moderator, Carousel of Participant does NOT update status when
participant puts the call on hold.
Workaround: None
Page 12 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
6.18 Add Location field to AAC Conferencing Profile
This change is to provide a location field in the AAC Conferencing profile to allow
configuration of location without the need for an SM profile.
The location data is pushed to AAC DB as is it today with the SM Profile field.
Please refer to the “Administering Avaya Aura® Conferencing 7.0” guide for details
Page 13 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
7 Technical Support
Support for Avaya Aura® Conferencing is available through Avaya Technical Support.
If you encounter trouble with Avaya Aura® Conferencing:
1. Retry the action. Carefully follow the instructions in written or online documentation.
2. Check the documentation that came with your hardware for maintenance or hardware-
related problems.
3. Note the sequence of events that led to the problem and the exact messages displayed.
Have the Avaya documentation available.
4. If you continue to have a problem, contact Avaya Technical Support by doing one of the
following:
a. Logging into the Avaya Support Web site http://www.avaya.com/support.
b. Calling or faxing Avaya Technical Support at one of the telephone numbers in the
Support Directory listings on the Avaya support Web site.
You may be asked to email one or more files to Technical Support for analysis of your application and
its environment.
Note: If you have difficulty reaching Avaya Technical Support through the above URL or email
address, please go to http://www.avaya.com for further information.
When you request technical support, provide the following information:
Configuration settings, including Avaya Aura® Conferencing configuration and browser settings.
Page 14 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
Page 15 of 15
Avaya Aura® Conferencing 7.0 Release Notes v1.5
