Unit 1: Introduction to IT-ITes Industry

Que 1. What do you understand by the term IT and ITeS?

Ans: Information Technology (IT) means creating, managing, storing and
exchanging information. IT includes all types of technology used to deal with
information, such as computer hardware and software technology used for
creating, storing, and transferring information.
Information Technology that enables the business by improving the quality of
service is Information Technology enabled Services (ITeS). ITeS is also called
web-enabled services.

Que 2. What precautions are required to ensure that ICT use is safe?
Ans: 1. Install protective software.
2. Back up on a regular basis.
3.Choose strong passwords.
4.Be Careful What You Download.
5. Do not click on any unknown link.

Que 3. What are the four main sub-sectors in the IT-BPM industry?
Ans: 1. IT Services.
2. Business Process Management.
3. Software Products.
4. Engineering Research and Development.

Que 4. Give examples of use of IT in everyday life.

Ans: In our daily life, we use washing machines, microwave oven and many
other products using which have embedded software. We can store all the
information about our important work, appointments schedules and list of
contacts in a computer.

Que 5.How is IT used in libraries?

Ans: Nowadays many libraries are computerized. Each book has a barcode
associated with it. This makes it easier for the library to a keep track of books
and the availability of a specific book. Computer software is used to issue and
return the book.
Que 6. What are the various processes of education where IT is used?
Ans: Computers and Information Technology are extensively used in education
for teaching-learning and assessment.
There are different processes of education where IT is used:
(a) ICT in the classroom:
• e-learning classrooms;
• smart-board presentations;
• videos on experiments;
• creation of images and video;

(b) Education — anywhere anytime

Any student in India can access the NCERT book online through the website
www.epathshala.nic.in or mobile app.

(c) Teaching aids and media:

• use pictures, animations and audio-visuals to explain subjects that are
difficult to explain.
• make the lessons interesting using presentations.

(d) Learning Management System (LMS)

• learn lessons anytime and anywhere.
• submit queries, getting replies and submit comments through forums.

Que 7. Which software are used in digital communication?

Ans: We use computers for email, chatting and video conferencing which
means Digital communication. The software used are Skype, WhatsApp, Gmail,
Facebook, Instagram etc.

Que 8.For what purpose is IT used in business?

Ans: Computers are used in business organizations for payroll calculation,
budgeting, sales analysis, financial forecasting, managing and maintaining
stocks. A lot of business transactions happen through Internet called e-
commerce.

Que. 9 Which are the prominent areas where IT is used in science and
engineering?
Ans: Scientists and engineers use computers for performing complex scientific
calculations, Computer Aided Design (CAD) or Computer Aided Manufacturing
(CAM) applications are used for drawing, designing and for simulating and
testing the designs. Computers are used for storing large amount of data,
performing complex calculations and for visualizing 3D objects.

Que. 10 List the various uses of IT in a banking system?

Ans: Computer is an essential part of the modern banking system. The
customer’s data and transactions are recorded by computers. Recurring
deposits (e-RD), Fixed deposits (e-FD), money transfer from one account to
another (NEFT, RTGS), online transactions are done using Internet.

Que. 11 Which are the different areas of healthcare where IT is used? And
how?
Ans: ICT is used in the health sector in numerous ways. Hospital Management
System is used to maintain and manage patients’ records as well as various
activities pertaining to hospital administration. Using expert system, diseases
can be diagnosed at the early stages and the patients can be given treatment
accordingly. Some of these machines are:
(i) Computerized Axial Tomography Machine (CAT)
(ii) MRI (Magnetic Resonance Imaging Machine)
(iii) Electrocardiogram (ECG) Machine
(iv) Cardiac Screening Machine
(v) EEG (Electro – encephalography) Machine
(vi) Blood Sugar Testing Machine

Que. 12 List any 5 websites of the Indian government which provide IT

enabled services to the people.
Ans: a) www.uidai.gov.in b) www.india.gov.in
c) www.incometaxindia.gov.in d) www.upsc.gov.in
e) www.rbi.org.in

13. What precautions are required to ensure that ICT use is safe?
Ans-Precautions required to use safe ICT are:
1. Install protective software.
2. Choose strong passwords.
3. Back up on a regular basis.
4. Control access to your machine.
5. Use email and the internet safely.
6. Protect sensitive data.
7. Make Online Purchases from Secure Sites.
8. Be Careful What You Post.
9. Be Careful Who You Meet Online.
10. Be Careful What You Download.

14. What are the pros and cons of using ICT?

Ans- Pros of Using ICT are:
1. Easy and quick communication
2. Anywhere anytime easy access to information
3. Improved housing and lifestyle
4. Increased the productivity and efficiency of every industry in the world.
5. Convenience in travelling and education
6. Encourages innovation and creativity
7. Creation of new jobs -ICT has created new and interesting jobs.
Cons of using technology are:
1. Privacy: Your information on phone or emails can be hacked,
2. Cybercrime: Crimes like cyber bullying, phishing, identity theft, cyberstalking
etc.
3. Reliability of Information – Any information on internet is not reliable.
4. Computer viruses, worms, Trojans, malware, spam can cause chaos and
disrupt our daily lives.

15. What are the four main sub-sectors in the IT-BPM industry?
Ans-Four main sub sectors are:
1. IT Services
2. Business Process Management
3. Software Products
4. Engineering Research and Development
Unit 2: - Data Entry and Keyboarding Skills
1. What is a touch typist?
Answer – A touch typist is someone who types without looking at the
keyboard. Muscle memory helps the user remember where the keys are
available. Touch typists position their fingers in the center of the row and
know which finger to move and how much to move it in order to reach any
key.

2. Discuss the various types of keys available on a computer

keyboard.
Answer – The various types of keys available on a keyboard are –
a. Alphanumeric keys – The entire alphabet (A-Z) as well as numerals
(0-9) are available on the keyboard.
b. Punctuation keys – All of the punctuation keys, such as the comma
(,), period (. ), semicolon (;), brackets ([]), and parenthesis ( ) and so on.
c. Alt Key – The Alt key stands for Alternate key, functions similarly to a
second control key.
d. Arrow keys – The cursor can be moved up (), down (), right (), or left ()
with the four arrow keys.
e. Shift or Alt keys – To move the cursor in multiple positions at the
same time.
f. Backspace key – Deletes the character just to the left of the cursor
and moves the cursor to that position.
g. Caps Lock key – It’s a toggle key that changes all alphabetic
characters to uppercase when pressed.
h. Ctrl key – The control key is used in conjunction with other keys to
produce control characters.
i. Delete key – The Del key deletes the character or chosen item at the
current cursor position, but it does not move the pointer.
j. Enter key or Return key – It’s used to type commands or move the
pointer to the next line’s beginning.
k. Esc key – To send special codes to devices and exit (or escape) from
applications and tasks, press the Escape key.
l. Function keys – F1 through F12 are special keys. Depending on
whatever software is running, these keys have distinct meanings.

3. What is numeric Keypad?

Answer – When entering large amounts of numeric data, a numeric
keypad is used. This keypad functions similarly to a calculator. It is usually
found on the right side of the computer keyboard.

4. Differentiate between Home Keys and Guide Keys.

Answer –
Home Key – Home keys for the left hand are ASDF, and home keys for the
right hand are (semi-colon) LKJ.
Guide Key – The keys ‘F’ and ‘J’ on a computer keyboard are known as left
and right hand guide keys, respectively.
5. What do you understand by Guide Keys? Name the Guide keys.
(a) computer keyboard
(b) typewriter
Answer – Guide keys are those keys that aid in the placing of fingertips on
the Home keys.
a) Computer Keyboard – The keys ‘F’ and ‘J’ on a computer keyboard are
known as left and right hand guide keys, respectively.
b) Typewriter – The two keys ‘a’ and ‘(semi-colon) ;’ on a typewriter are
known as guide keys, and they are depressed with the left and right hand
little fingers, respectively.

6. Explain the role of typing ergonomics.

Answer – The logistic support for efficient and effective typewriting is
provided by typing ergonomics. It is critical to achieve and maintain
precision and speed.
The elements that are considered are listed below.
a. Sitting posture – Sit upright and slightly bend your neck forward while
using the computer keyboard.
b. Position of hands – Place your hands down and your forearms at a level
with the keyboard.
c. Monitor placement – While working on the monitor, avoid bending your
neck and keep the screen’s upper border at eye level.
d. Mouse and Keyboard placement – Keep the keyboard and mouse at
about a 20-centimeter spacing apart to provide smooth and effortless
keyboard use.
e. Chair and table placement – Adjust the height of your computer chair
and table to your liking.
f. Placement of matter to be typed – Place the content to be typed on the
left or right side of the keyboard, preferably on a slanted Copy Holder.

7. Why the use of various typing software is common now-a-days?

Answer – There is a lot of free software available that is tailored to help
you learn typing quickly and successfully. Benefit of typing software is we
can learn typing easily in the home, for jobs prospective also typing
software will help you.

8. Mention the finger allocation of keys of the Bottom Row of

computer keyboard.
Answer – Mastering typewriting skills entails gaining the essential
knowledge and expertise of keyboard operation through proper finger
positioning. Place four of each hand’s fingers on the Home Keys. The
forefingers (Index Finger) of the left and right hands control the last two
keys on the second row, ‘g’ and ‘h.’

9. Give some successful keyboarding tips?

Answer – For good keyboarding techniques, keep the following elements
in mind.
 Use a light touch and avoid putting too much pressure on the keys.
 When typing, keep your fingertips on the Home row.
 Allow your fingertips to naturally fall on the keys, resting on top of
the next key in the same horizontal row.
 As soon as you press a key, release it as soon as possible. Holding
the key down over an extended period of time causes the same
character to be typed repeatedly.
 When practising, don’t look at the keyboard.
 Press the keys in a rhythmic pattern with equal intervals of time.
 Only use the fingers that have been assigned to the keys.
 Pronounce the character on the key slowly while pressing it.
 Don’t put yourself under any mental strain when typing.
 Comfortable typing ergonomics
 Be patient if you make a mistake at the beginning.
 Strike a balance between speed and accuracy, as they are both
critical. Don’t let speed get in the way of accuracy.
 To master the computer keyboard, practice typing words,
sentences, passages, and figures without looking at the keyboard on
a regular basis.

10. What are the color indication in a typing tutor software?

Answer – The following is the colour code –
 Green letters indicate right inputs.
 Yellow letters denote right inputs that are longer than the
permissible timeframe.
 Wrong inputs within the permissible timeframe are indicated by red
letters.
Orange letters denote incorrect inputs that also exceed the permitted
timeframe (worst case scenario).

Unit 3- Digital Documentation

1. What are the features of Word Processor?
Answer – The following are some of the features offered by major word
processors.
a. Select and move text from one place in the document to another
b. Copy the text to other places inside the document
c. Move or copy a selected text from one document to any other
document
d. Change the font size and style of the document’s text
e. Format paragraphs and pages
f. Check spelling and grammar
g. Create a table and change the size of chosen rows, columns, or cells
h. Combine one or more documents
i. Print the specified text or selected pages of the document
j. Insert photos or graphs into the document

2. In a document all the occurrences of word “this” have to be

changed to “these”. Which option is suitable for this and what is
the shortcut command used for it?
Answer – To replace a text in a digital documentation, the user can use
the find and replace function. Ctrl + H or Function Key F5 is the shortcut
key of find and replace.

3. Which two documents are essential for mail merge?

Answer – The following two documents are required for Mail Merge.
1) Data Source – This is usually a list of names, phone numbers, and
addresses to merge. This is the structured representation of the bulk data.
This might be in the form of an excel spreadsheet.
2) Main Document – This is the template or main document. This template
placeholder contains or embed the data from the data source.

4. Explain the concept of Word Processing.

Answer – A word processor is computer software that allows you to type
and work with text.
a. It’s a program that allows you to write and view documents.
b. It is a piece of software or hardware that allows you to create, edit, and
print documents.
c. You can type text in it, save it electronically, display it on a screen, or
edit it by entering commands and characters before printing it
d. When compared to other computer applications, word processing is the
most frequent.
e. The majority of word processors are now used as cloud services.

5. List the various software available for word processing.

Answer – The various word processing software are –
• Microsoft Word
• WordPad
• Lotus Word Pro
• Open Office Writer
• LibreOffice Writer
• Apple Work (Mac computers only)
• Word Perfect (Windows computer only)
• Google Doc

6. Write difference between a text editor and a word processor

software. Write the name of any text editor or word processor
available in market.
•Answer – A word processor is a kind of text editor with greater features.
The main purpose of a text editor is to write and modify text. Word
processors provide a different type of faculty like copy, cut, paste, undo,
and redo.
• A word processor allows you to modify text as well as do additional
functions like text formatting, Inserting images, headers and footers,
table, list etc.
• The common word processor available in the market are –
a. Microsoft Word
b. Digital Document
c. WordPad

7. List the various components of LibreOffice suite. Explain each

component in one line.
Answer – Libre office suite includes the following components:
• Writer (Word processor): This program is used to write letters, books,
blogs, and reports.
• a. Calc (Spreadsheet) – is a program that is used to perform
mathematical calculations.
• b. Impress (Presentation) – it allows you to use multimedia. It has a
drawing tool as well as special effect animation.
• c. Draw (vector graphics) – is a vector drawing tool that can create
anything from a simple diagram or flowchart to a complex diagram or
flowchart.
• d. Base (Database) – It allows us to change forms, reports, and queries,
as well as establish a relationship.
• e. Math (formula editor) – It can produce complex equations as well as
characters .

8. Compare the features of manual typewriter, electronic

typewriter and word processing software.
Ans- Manual Typewriter –
• Modification not possible
• Text cannot cut, copy or paste in document
• You are not allowed to create multiple copies
• Spell checking or grammar function is not available
• Cannot save the file
Electronic Typewriter –
• Modification possible
• You are allowed to create multiple copies
• Spell checking or grammar function is not available
• You can save the file
Word processing –
• Modification possible
• You are allowed to create multiple copies
• Spell checking or grammar function is available
• You can save the file

9. Explain the different views to display a document.

Answer –
a. Print layout – This view shows a document on the screen in the same
format as it will appear when printed. Margins, page breaks, headers and
footers, and watermarks are all visible.
b. Full Screen – This view shows as much of the document’s content as the
screen will allow at a size that is pleasant to read. The Ribbon is replaced
by a single toolbar at the top of the screen with buttons for saving and
printing the document, accessing references and other tools, highlighting
text, and making comments in this mode. You can also change the view
by moving from page to page.

10. What are the various methods for selecting the text in a
document? Give the steps to select a paragraph.
Answer – The following ways can be used to select a text, line, or
paragraph in a document:
a. Shortcut key – Click anywhere in the document and press Ctrl + A to
select all of the text.
b. Click and drag – Clicking and dragging the mouse in any direction is the
most popular approach to selecting text in a document.
c. Double Click – You can also choose a single word or line by double-
clicking on it.
d. Shift + Arrow – Hold down the [Shift] key while pressing the right and
left arrow keys, as well as the up and down arrow keys, to movenone
character or one line at a time.
e. Triple Click – You can select a paragraph using triple-click in LibreOffice.

11. What are the special characters? How can you insert them in a
document?
Answer – Many time we required to use a special characters in LibreOffice
for example #, @, *, _, €,,, £ . The keyboard has a limited space for keys
and symbols. Most signs and symbols you can insert in document using
the following methods.
Step 1 – Create a new document
Step 2 – Select the special character option from the Insert menu
Step 3 – Insert the special character in the document using click option

12. How will you count the total words of a document?

Answer – When you type a word in a document, LibreOffice Writer counts
the number of pages and words for you. The page number and text are
displayed in the document’s status bar.

13. What are the various menu of Writer GUI?

Answer – File, Edit, View, and Insert are the most frequent GUI menus. The
menus are set up in such a way that the commands that are related are
grouped together. E.g. Open, saving, and closing, will always be available
from the file menu.
14. What is the default extension assigned to the document in
Writer when you save it? Write down the steps to save the
document to Microsoft Word document?
Answer – Documents can be opened, created, and saved. All common file
types are well-supported by Writer. Writer utilizes the ODF format, which
has the file extension .odt, by default. You can save the document in
Microsoft Word using following steps –
Step 1 – Click on file
Step 2 – Open Save dialog box
Step 3 – Write a file name
Step 4 – Click on Save

15. What is the importance of password in the document? How

will you protect the document using password in Writer?
Answer – The password is essential for effective authorization in the
document. By offering security to the users, we can safeguard the
document using a password. Only authorized users can use the password
option to access their documents. We can protect our sensitive
documents with the aid of passwords. We can protect any document with
the help of password using a variety of technologies. The password
ensures that data is kept safe. To avoid being hacked.

16. What is mail merge? Write down the steps to create mailing
labels to paste on wedding cards.
Answer – LibreOffice provides Mail merge facilities to the users, that
allows you to combine mail and letters for mass mailings from a single
email address. It is a function of word processing that allows fixed content
to be sent to several users at the same time.
The steps for inserting Mail Merge is –
Step 1 – Go to the mailings tab and select the start mail merge option.
Step 2 – Select the step-by-step mail merging wizard from the drop- down
menu.
Step 3 – Select the type of documentation and then click Next.
Step 4 – Select Recipients from the drop-down menu.
Step 5 – Choose Type a New List from the drop-down menu and click
Create.
Step 6 – Create a custom field and write the letter. To add an address,
click the address block.
Step 7 – Select Greeting line from the Enter menu.

17. What are the advantages of table?

Answer – The most significant advantage of including a table is that it
provides a visual grouping of data.
The advantages of table is –
It is a set of data that is consistent and uniform. An easy method for
formatting in a professional manner. It is possible to add data to it in the
form of rows and columns. Easily you can update the data in a tabular
format.

Ch.5 Digital Presentaion

1. List the possible multimedia contents that are included while creating a
presentation.

Answer – The following is a list of possible multimedia content to include while

building a presentation:

 Slides
 Videos
 Audios
 Images
 Animation
A multimedia presentation is a stand-alone presentation that contains
information provided through slides, video, or digital representations, as well
as sound, such as narration, music, or sound effects.

2. List the important points to be considered while making an effective

presentation.

Answer – The important points to making an effective presentation –

 Create a consistent and simple design template with the slide master
function.
 Reduce the quantity of words on each screen by simplifying and limiting
them.
 Use different colors for the text and the background. It’s ideal to use
light writing on a dark background.
 Use high-quality photos to support and reinforce your message.
 The number of slides should be kept to a minimum.
3. What are the advantages of using a presentation?

Answer – It’s easy to engage your audience with a presentation. Clear bullet
points or summary language can help an audience follow the logic of a
presentation, while beautiful graphics can hold an audience’s attention.
4. What objects can be inserted to slides in Impress?

Answer – Impress allows you to embed a variety of objects into a slide,

including music or video clips, Writer documents, Math formulas, generic OLE
objects, and so on. The primary window of Impress is divided into three
sections: the Slides pane, Workspace, and Sidebar.

The Title Bar, Menu, Toolbars, and Status Bar are all part of the Impress
window. These sections are comparable to the main Writer window. Normal,
Outline, Notes, Handout, and Slide Sorter are the five tabs in Impress.

5. What are the steps to add picture or object to the slide?

Answer – Images that can be utilized in a presentation can be found in the

Gallery. To use an image from the gallery, follow these steps:

 Step 1 – Click on Insert Tab

 Step 2 – Click on Media
 Step 3 – Click on Gallery
 Step 4 – Find the suitable image
6. How can text be added to header or footer on the sliders?

Answer –

 Step 1: Click on Page Drop.

 Step 2: Tap the Header or Footer button.
 Step 3: From the popup menu, select Edit Header or Edit Footer.
 Step 4: On the Ribbon, the tab Interface Header & Footer Software
appears.
 Step 5: Insert the insertion point where you want a header or text footer
to appear.
 Step 6: press the (Enter) key.
7. Describe the use of fields available in header and footer.

Answer – In a word document, the header is the top margin and the footer is
the bottom margin.

 The headers and footers are used to provide additional information

about the document for convenience of processing.
 The page number, as well as the document’s name or title, we can be
used as headers.
 The author’s name, date and time of creation, and other information
may be included in the footer.
 These two fields, on the other hand, allow the usage of graphics such as
the corporate logo.
 Headers and footers work together to provide a multi-page document a
consistent look.
8. Write the steps to create a template.

Answer – To create a new template in Impress are –

 Step 1 – Click on File menu

 Step 2 – Click on New or press Ctrl + N
 Step 3 – Click on Template
 Step 4 – Choose a template as per your choice
9. Write down the steps to add slide transition in your presentation.

Answer – There are just too many ready-made transition effects available. You
can also add transitions like transition speed, sound effects, and automated
transitions. Steps to add slide transition in the presentation are –

 Step 1 – Select Slide Transition

 Step 2 – Select Slide Pane
 Step 3 – Select transition
 Step 4 – Apply the transition
10. How will you add the slide number at the bottom of each slide?

Answer – Select Slide Number from the Text group on the Insert tab. Select the
Slide tab in the Header and Footer dialogue box. Select the Slide number check
box and then click Apply to number the slide you’ve chosen.

11. How will you insert a company’s logo (picture) in first slide of your
presentation?

Answer – You can use a watermark to include a company’s logo in the

background:

 Step 1 – Open the presentation to which you’d like to apply a

watermark.
 Step 2 – Select Slide Master from the VIEW menu.
 Step 3 – Select a rectangular form from the Shapes drop-down menu on
the INSERT tab.
 Step 4 – Format the shape by right-clicking on it and selecting Format
Shape.
 Step 5 – Choose Photo or texture fill from the right panel and browse for
a picture file.
 Step 6 – Choose a photo from your computer to place on the slide.
 Step 7 – When you exit Slide Master and return to the standard
presentation view, the watermark will appear.
12. How will you add the name of the company on the top of the each slide?

Answer – Headers can be used to add the company name to the top of each
slide.

To add a header to each slide, follow these steps:

 Step 1: Select Header & Footer from the Insert menu.

 Step 2: Select the desired header format from the side menu.
 Step 3: Personalize the header by adding your company’s name.
 Step 4: Select a location on the slide with a double-click.
 Each slide will include a header with the company’s name.
13. Write down the steps to create a table in a presentation.

Answer – Create and format a table in PowerPoint.

 Step 1 – Choose the slide to which you’d want to add a table.

 Step 2 – Select Table from the Insert tab.
 Step 3 – Do one of the following in the Insert Table dialogue box: Select
the desired number of rows and columns using the mouse….
 Step 4 – To add text to a table cell, first click it and then type your
content into it.
14. Write down the steps to insert a chart in slide.

Answer – To add a chart, follow these steps:

 Step 1 – Select Insert tab from the menu

 Step 2 – In the Illustrations Group, select the Insert Chart command. A
dialogue box for inserting a chart
 Step 3 – Choose a category from the left pane of the dialogue box, then
look through the charts in the centre.
 Step 4 – Select the chart
 Step 5 – Click on OK button
15. What are the five views of presentation?

Answer – The following are five perspectives on the presentation:

 Normal view – This view allows you to work on a single slide at a time,
adding and designing innovative styles. This default mode allows you to
simultaneously see and work on the presentation.
 Slide sorter view – This view allows you to change the properties of the
slides. The slide sorter view shows a scaled-down version of the slide
and allows you to quickly delete or rearrange other slides.
 Reading view – This feature makes it easier to see the presentation on a
different computer. The reading perspective, rather than viewing the
presentation in full screen, allows you to easily access the meeting
controls while presenting the slides.
 Slide Show view – This view is mostly used to show the presentation to
the audience on a full screen. This view shows the transition effects and
slide timings.
 Presenter view – This view allows two devices to be linked to show the
presentation, such as a projector and a laptop.