Scenario1: Set up the device as a router

I. Connect the router II. Connect the router to the internet LED indicators&Jack, ports and buttons
The "new router" and "router" in this guide refer to the router in the package. Step 2: Connect the WAN port of the router Method 1: Setup through Tenda WiFi App
Step 1: Import your PPPoE user name and password into Note 1. Download the Tenda WiFi App onto your mobile device by scanning the QR
the new router (Optional) If you use the modem for internet access, please power off the modem first code or searching for Tenda WiFi in Google Play or App Store. Then install
LED
before connecting the WAN port of the router to the LAN port of your modem. the Tenda WiFi App. indicator
Tips
This function is only applicable when the connection type of the original router is

Quick Installation Guide

1. Ensure that the router is powered on.
PPPoE, except for PPPoE of some special ISPs or PPPoE connection set up
2. Connect the WAN port of the router to the LAN port of your modem or the
manually with VLAN information.
Ethernet jack using an Ethernet cable.
AX5700 Tri-Band Gigabit Wi-Fi 6E Router 1. Power on your original and new routers. Tenda WiFi
After the router is powered on for about 40 seconds, the system completes startup. The
status of the LED indicator is shown in the following table.
2. Connect the WAN port of the original router to a LAN port (1, 2 or IPTV/3) of the
RX27 Pro/TX27 Pro router using an Ethernet cable. After the LED indicator of the new router blinks 2. Connect the mobile phone to the WiFi network of the router. The SSID and LED indicator
fast for 8 seconds, the PPPoE user name and password are imported to your password can be found on the bottom label of the router.
Node Type Description
Status
new router.
The system is starting up, or the router is already
3. Remove the original router. Power source www.tendacn.com
Settings Solid green
Made in China
connected to the internet.
WAN AX5700 Tri-Band Gigabit Wi-Fi 6E Router

Internet
Model: RX27 Pro
Blinking green
IP Address: 192.168.0.1 MAC
The router is not connected to the internet.
Input: 12V 2A slowly
SSID:
FCC ID: V7TRX27P Tenda_XXXXXX
POWER WPS Reset WAN 1 2 IPTV/3

Tenda_XXXXXX
Serial No.
Primary node
Modem Blinking green
Power source SSID Tenda_XXXXXX The router is pending for or performing WPS
fast for 2
Pin No. 12345678
negotiation or Mesh networking.
1 2 IPTV/3 minutes

Blinking red
3. Run the Tenda WiFi App and follow the onscreen instructions to connect the The router failed to connect to the internet.
POWER WPS Reset WAN 1 2 IPTV/3
slowly
router to the internet. After the router is connected to the internet, its LED
Power source
New router Solid green Networking succeeds. Good connection quality.
indicator lights solid green.
Package contents Ethernet cable Or Solid yellow Networking succeeds. Fair connection quality.
Done.
• Wireless router x 1 Solid red Networking succeeds. Poor connection quality.
WAN • To access the internet with: Secondary
• Power adapter x 1 - Wired devices: Connect to the LAN port of your router. node Blinking green
The router is networking with another node.
• Ethernet cable x 1 - Wireless devices: Connect to your WiFi network using the WiFi name and fast
• Quick installation guide x 1 Original router password you set. Blinking red The router failed to connect the internet or network
• If you want to manage the network remotely, tap on the App home page and use slowly with another node.
Please read this guide before you start with the quick setup upon the first use.
Ethernet cable Ethernet jack your account to log in.
This guide instructs how to install and connect the device. For more information such as the
description of symbols displayed on relevant materials, please visit www.tendacn.com.

Method 2: Setup through web UI

1. Connect the client to the router. 2. Start a browser on the client (computer used as an example) and 3. The router detects your connection type automatically. 4. Set the WiFi name, WiFi password and login password for the Done.
POWER WPS Reset WAN 1 2 IPTV/3

enter tendawifi.com in the address bar to access the web UI. − If you have imported your PPPoE user name and password into router. Click Next.
Method 1: Connect the wireless client such as a mobile phone to
Then, click Start Now. the router, click Next.
the WiFi network of the router. The SSID and password
− If you did not import your PPPoE user name and password into Jack/Port/
can be found on the bottom label of the device. Description
the router, select the ISP Type based on your region and ISP Button
Method 2: Use an Ethernet cable to connect the computer to the
and enter required parameters (if any). Then, click Next. Power jack.
1, 2 or IPTV/3 port of the router.
POWER Please use the included power adapter to connect this jack to a
power source for power supply.

WiFi-enabled device tendawifi.com WPS/Mesh button.

English English
4
• WPS: When it is used as a WPS negotiation button, you can
SSID: Internet access is a few steps away! Internet access is a few steps away! connect to the WiFi network of the router without entering the
Detect Internet Internet Settings WiFi Settings WiFi password.
MAC
Tenda_XXXXXX English Complete
Connection Type
Method: Short press the button (for about 1 second), and the
Serial No.

2 3 4 3 4
SSID

Pin No.
Tenda_XXXXXX
12345678
Setting LED indicator blinks fast. Within 2 minutes, enable the WPS
Detect Internet Internet Settings WiFi Settings Complete Detect Internet Internet Settings WiFi Settings Complete function of the other WPS-supported device to establish a
Connection Type Connection Type
Ten d a _ XXXXXX
Welcome to use Tenda router WPS connection.
Detection succeeded. Recommended internet connection type: PPPoE WPS • Mesh: When it is used as a Mesh networking button, you can
Faster, Safer, Smoother, Smarter
extend your network with another device that supports the
Configuration completes. You can access the internet now
ISP Type Normal WiFi Name Tenda_XXXXXX Mesh function.
Start Now Current WiFi network is cut off. Please connect to the new WiFi network
Method: Press this button for about 3 seconds. The LED
Internet Connection Type PPPoE WiFi Password ••••••••• Not encrypted WiFi Name
indicator blinks green fast, which indicates the device is
Scan to download Tenda WiFi Select this type if you access the internet using the PPPoE account and PPPoE password. Set WiFi password to router login password Tenda_XXXXXX searching for another device to form a network. Within 2
app
Manage your router easily WiFi Password
minutes, press the MESH/WPS button of another device for 1 to
PPPoE Username Enter the user name from your ISP 3 seconds to negotiate with this device.
Login Password
1 2 IPTV/3
Or PPPoE Password Password from your ISP
Next
Reset button.
Complete When the router is working normally, hold the button down using a
Next Previous Reset
needle-like item (such as a pin) for about 8 seconds, and then release
POWER WPS Reset WAN 1 2 IPTV/3
it when the LED indicator blinks red fast. The router is reset.

Wired device 10/100/1000 Mbps auto-negotiation WAN port.

WAN Used to connect to a modem or the Ethernet jack using an Ethernet
To access the internet with:
Tips Tips cable for internet access.
- Wired devices: Connect to the LAN port of your router.
If you cannot log in to the web UI, refer to Q1 in FAQ. The WiFi password is used to connect to the WiFi network,
- Wireless devices: Connect to your WiFi network using 10/100/1000 Mbps auto-negotiation LAN port.
Ethernet cable Ethernet cable while the login password is used to log in to the web UI of the 1, 2
Used to connect to computers, switches or game machines, etc.
the WiFi name and password you set.
router.
10/100/1000 Mbps auto-negotiation LAN/IPTV port.
IPTV/3 It is a LAN port by default. When the IPTV function is enabled, it can
only serve as an IPTV port to connect to a set-top box.
Scenario 2: Set up as an add-on node FAQ Safety Precautions
I Add the router to an existing network Q1: I cannot log in to the web UI by visiting tendawifi.com, what should I do? Q4: When I use the product as a router, I cannot access the internet after the Before performing an operation, read the operation instructions and precautions to be
A1: Try the following solutions: configuration. What should I do? taken, and follow them to prevent accidents. The warning and danger items in other
• If you are using a wireless device, such as a smartphone: A4: Try the following solutions: documents do not cover all the safety precautions that must be followed. They are
Tips only supplementary information, and the installation and maintenance personnel
− Ensure that it is connected to the WiFi network of the router. • Check whether the WAN port of the router is connected to a modem or Ethernet
• Please ensure that the router has never been used. If not, reset it first. need to understand the basic safety precautions to be taken.
− Ensure that the cellular network (mobile data) of the client is disabled. jack properly.
• Currently, RX27 Pro/TX27 Pro can be networked with the same model, Mesh6X, - The equipment is only suitable for mounting at heights ≤ 2 m.
• If you are using a wired device, such as a computer: • Log in to the web UI of the router and navigate to the Internet Settings page.
Mesh12X, RX12 Pro, or TX12 Pro. - Do not use the device in a place where wireless devices are not allowed.
− Ensure that tendawifi.com is entered correctly in the address bar, rather than Follow the instructions on the page to solve the problem. - Please use the included power adapter.
the search bar of the web browser. If the problem persists, try the following solutions: - Mains plug is used as the disconnect device, and shall remain readily operable.
1. Place the router in an elevated and open position within 3 meters from your
− Ensure that the computer is connected to the LAN port of the router properly • For WiFi-enabled devices: - The power socket shall be installed near the device and easily accessible.
existing node.
using an Ethernet cable. − Check whether your WiFi-enabled devices are connected to the WiFi network - Operating environment: Temperature: 0℃ – 40℃; Humidity: (10% – 90%) RH,
2. Use the power adapter to connect the router to a power source, and wait until its non-condensing; Storage environment: Temperature: -40℃ to +70℃; Humidity:
− Ensure that the computer is set to obtain an IP address automatically and of the router.
LED indicator blinks green slowly. Original node Add-on node (5% – 90%) RH, non-condensing.
obtain DNS server address automatically. − Visit tendawifi.com to log in to the web UI and change your WiFi name and
3. Press the WPS button of the router for about 3 seconds. The LED indicator - Keep the device away from water, fire, high electric field, high magnetic field, and
If the problem persists, please reset the router and try again. WiFi password on the WiFi Settings page. Then try again.
blinks green fast. Within 2 minutes, press the MESH/WPS button of the node inflammable and explosive items.
• For wired devices:
of the existing network for 3 seconds to negotiate with this router. - Unplug this device and disconnect all cables during lightning storms or when the
− Check whether your wired devices are connected to a LAN port properly.
Q2: How to restore my device to factory settings? device is unused for long periods.
When the LED indicator of the router lights solid green, the networking is − Check whether wired devices are set to obtain an IP address automatically
A2: When your device is working properly, hold down the Reset button of your device - Do not use the power adapter if its plug or cord is damaged.
successful and the router becomes a secondary node in the network. and obtain DNS server address automatically. - If such phenomena as smoke, abnormal sound or smell appear when you use the
using a needle-like item (such as a pin) for about 8 seconds, and release it when
3. Observe the LED indicator of the router until the LED indicator lights one of the device, immediately stop using it and disconnect its power supply, unplug all
the LED indicator blinks red fast. When the LED indicator lights solid green, your
connected cables, and contact the after-sales service personnel.
II Relocate the router following colors:
device is reset successfully. Q5: I cannot find the 5 GHz/6 GHz WiFi network of the router on my WiFi-enabled
- Disassembling or modifying the device or its accessories without authorization
device. What should I do?
1. Refer to the following relocation tips to locate the router to a proper position: Solid green Networking succeeds. Excellent connection quality. voids the warranty, and might cause safety hazards.
A5: Try the following solutions:
• Ensure that the distance between any two nodes is less than 10 meters. Q3: The device failed to be detected by the Tenda WiFi app upon my first time − Check whether your WiFi-enabled device supports 5 GHz or 6 GHz WiFi network.
• Keep your nodes away from electronics with strong interference, such as Solid yellow Networking succeeds. Fair connection quality. using the device, what should I do? Only devices supporting 5 GHz/6 GHz network can find and connect to the 5 GHz/
microwave ovens, induction cookers, and refrigerators. A3: Try the following solutions: 6 GHz WiFi network.
• Place the nodes in a high position with few obstacles. Solid red Networking succeeds. Poor connection quality. − Check whether you have enabled Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz &
1. Ensure that your mobile phone is connected to the default WiFi network of the
2. Power on the router again till the LED indicator blinks green slowly. device. 5 GHz & 6 GHz on the WiFi Settings page. If it is enabled, disable it and try again.
4. If the router's LED indicator blinks red slowly, relocate it by repeating the preceding
2. Ensure that the network permission of Tenda WiFi app is enabled, you can tap
steps to get an optimal connection quality.
Tips Settings > Tenda WiFi to enable it.
If the LED indicator of router keeps blinking green slowly for more than 3 minutes, If the problem persists, please reset the router and try again.
Done.
relocate the router and move it closer to the primary node. To access the internet with:
- Wired devices: Connect to the LAN ports of your nodes.
- Wireless devices: Connect to your WiFi network using the WiFi name and password
of your existing WiFi network.

Caution:

Adapter Model:
CE Mark Warning FCC Statement RECYCLING BN026-A24012U/BN026-A24012E/BN026-A24012B/BN026-A24012P/
This is a Class B product. In a domestic environment, this product may cause radio This equipment has been tested and found to comply with the limits for a Class B This product bears the selective sorting symbol for Waste electrical and electronic BN026-A24012A/BN026-A24012I
interference, in which case the user may be required to take adequate measures. digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to equipment (WEEE). This means that this product must be handled pursuant to Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Operations in the 5.15-5.25GHz band are restricted to indoor use only. provide reasonable protection against harmful interference in a residential installation. European directive 2012/19/EU in order to be recycled or dismantled to minimize its Input: 100-240V AC 50/60Hz 0.7A
This equipment should be installed and operated with a minimum distance 20cm This equipment generates, uses and can radiate radio frequency energy and, if not impact on the environment. Output: 12V DC, 2A
between the device and your body. installed and used in accordance with the instructions, may cause harmful interference User has the choice to give his product to a competent recycling organization or to the : DC Voltage
The mains plug is used as disconnect device, the disconnect device shall remain to radio communications. However, there is no guarantee that interference will not retailer when he buys a new electrical or electronic equipment.
readily operable. occur in a particular installation. If this equipment does cause harmful interference to
NOTE: (1) The manufacturer is not responsible for any radio or TV interference radio or television reception, which can be determined by turning the equipment off
Technical Support
caused by unauthorized modifications to this equipment. (2) To avoid unnecessary and on, the user is encouraged to try to correct the interference by one or more of the Wall Mounting
radiation interference, it is recommended to use a shielded RJ45 cable. following measures: This router can be installed on the wall with two screws. The recommended wall Shenzhen Tenda Technology Co., Ltd.
— Reorient or relocate the receiving antenna. mounting tools are as follows: Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China.
Declaration of Conformity — Increase the separation between the equipment and receiver. [Expansion bolt] Outer diameter: 6.0 mm; Length: 26.4 mm 518052
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio — Connect the equipment into an outlet on a circuit different from that to which the [Screws] PA3*14 mm; Head diameter: 5.2 mm; Head height: 1.8 mm USA hotline: 1-800-570-5892
equipment types RX27 Pro, TX27 Pro are in compliance with Directive 2014/53/EU. receiver is connected. Toll Free: 7 x 24 hours
The full text of the EU declaration of conformity is available at the following internet — Consult the dealer or an experienced radio/TV technician for help. Canada hotline: 1-888-998-8966
address: https://www.tendacn.com/download/list-9.html The device is for indoor usage only. Toll Free: Mon - Fri 9 am - 6 pm PST
Operating Frequency: Operation is subject to the following two conditions: (1) this device may not cause Hong Kong hotline: 00852-81931998
2.4 GHz: EU/2412-2472 MHz harmful interference, and (2) this device must accept any interference received, United Kingdom hotline: +44 0800 041 8955
5 GHz: EU/5150-5350 MHz including interference that may cause undesired operation. Global hotline: +86 755-2765 7180 (China Time Zone)
6 GHz: EU/5925-6425 MHz Website: www.tendacn.com
Radiation Exposure Statement E-mail: [email protected]
EIRP Power (Max.): This device complies with FCC radiation exposure limits set forth for an uncontrolled [email protected] (Deutsch)
2.4 GHz: < 20 dBm environment and it also complies with Part 15 of the FCC RF Rules. [email protected] (Français)
5 GHz: < 23 dBm This equipment should be installed and operated with minimum distance 20cm [email protected] (Español)
6 GHz: < 23 dBm between the device and your body. [email protected] (Italiano)
Software Version: V16.03.28.X [email protected] (United Kingdom)
Caution:
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other
For EU/EFTA, this product can be used in the following countries: antenna or transmitter. Copyright
Operating frequency: 2412-2462 MHz,5150-5350 MHz,5470-5725
MHz,5725-5850MHz,5925-7125 MHz © 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other
by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation brand and product names mentioned herein are trademarks or registered trademarks of
UK(NI)
interference, it is recommended to use a shielded RJ45 cable. their respective holders. Specifications are subject to change without notice.

V1.0 Keep for future reference.