Communication essay questions:
1. What is the elements of the communication process? ( midterm )
o Referent.
o Sender.
o Message.
o Communication channels.
o Feedback.
2. Mention five factors affecting communication:
o Development.
o Perceptions.
o Values.
o Emotions.
o Socio-cultural Background.
o Knowledge.
o Roles and Relationships.
o Environment.
o Space and Territoriality.
3. Mention five points of affective communication:
o Listening effectively.
o Conveying acceptance and approval.
o Asking related questions.
o Clarifying the stated words or phrases or messages as giving
examples to clarify the vague ideas.
o Focusing on the key elements or concepts of the message that has
been sent.
4. Mention the phases of the nurse - client relationship according to peplau's
theory:
o Orientation.
o Identification.
o Exploitation
o Resolution.
5. The sex roles of nurses function according to peplau is:
o Stranger role.
o Resource role.
o Teaching role.
o Counseling role.
o Surrogate role.
o Active leadership role.
6. List the elements of affective verbal communication:
o Clarity and Brevity..
o Vocabulary.
o Denotative and Connotative Meaning.
o Pacing .
o Timing and Relevance.
7. The types of body language is:
o Facial expressions and eye contact.
o Hand and arm gestures.
o Posture.
o Body space.
o Touch.
8. Mention the uses of touch:
o Refocus patients who are rambling or self-absorbed.
o Reduce anxiety in stressful situations.
o Convey interest in the patient’s experience.
o Create human connections.
o Express caring.
9. Mention five of the common responses to bad news: ( midterm )
o Denial.
o Shock.
o Anger.
o Guilt.
o Blame.
o Agitation.
o Helplessness.
o Sense of unreality.
o Misinterpreting information.
o Regret/anxiety.
[Link] is strategies can nurses use in response to end-of-life?
o Recognize emotional and behavioral responses.
o Acknowledge the normalcy of these reactions.
o Examine the reasons for these personal reactions and the
potentially adverse.
o consequences of them.
o Discuss these feelings and thoughts with a friend or family member.
[Link] five characteristics of good listening :
o Maintain eye contact.
o Give full attention, both mentally and physically
o Reduce barriers.
o Avoid interruptions.
o Respond to the content and emotional component of the message.
o Listen for ideas or themes.
o Convey evidence of listening.
o Respond to the content and emotional aspect of the client’s verbal
and nonverbal message.
[Link] to prove genuine interest and listening? Mention five points.
o eye contact.
o facial expression.
o facing the person with an open and relaxed posture.
o nodding the head to suggest agreement and acknowledgement.
o leaning forward.
o and summarizing.
[Link] five barriers to active listening:
o Personal filters.
o Blaming.
o Interrupting.
o High emotional state.
o Asking closed-ended questions.
o Language that is different from the clients.
[Link] the four stages of cognitive development according to piaget’s theory:
o Sensorimotor stage.
o Preoperational stage.
o Concrete stage.
o Formal operational stages.
[Link] does the nurse deal with families? Mention five points.
o Assess the patient and the family.
o Build on family strengths.
o Facilitate problem solving.
o Incorporate family into care planning and interventions.
o relationships.
[Link] five points associated to the conflict:
o Self-esteem.
o Values.
o Stress.
o Beliefs.
o Anxiety.
o Educational level.
o Ethics.
o Culture.
o Fear.
[Link] five causes that lead to conflict:
o Stress.
o Educational level.
o Values.
o Gender
o Personality.
o Status.
o Religion.
[Link] sex essential ingredients of successful negotiation is:
o An optimistic or positive attitude.
o Knowledge of the negotiation process.
o Interpersonal skills or understanding of people.
o Acquisition of the subject matter or issue.
o Creativity.
o Effective communication skills.
