PULSAR PLUS

Installation Guide
EN

INDEX
GETTING STARTED English 3
Data Sheet 3 Spanish 20
Safety Instructions 4 French 37
Package Contents 7
Before Installing 8
Prepare the Charger for Installation 8
Location 8
Positioning 8

INSTALLATION
NEMA Plug-in Installation 9
Existing NEMA Outlet 9
NEMA Outlet Installation 9
Placement 10
Installing the Wallplate 10
Mounting 11
Hardwire Installation 12
Determine Wiring Entry 12
Placement 12
Preparing your Charger 12
Removing the NEMA 14-50P Cable 14
Installing the Wallplate 14
Mounting the Charger 15
Electrical Wiring 15
Rated Current Adjustment 16
Closing the Charger 16
Holster 16

OPERATING
Powering on 17
Guide to LEDs 17
Registering your Charger 17
Compatibility 18
Charging 18
Troubleshooting 18

SERVICE 19
EN
GETTING STARTED
Data Sheet
General Specifications
Model Pulsar Plus
Cable length 25ft
Color Matte Black
Charging protocol SAE J1772
Dimensions 7.8” x 7.9” x 3.9” (without cable)
Weight 4.4lbs (without cable)
Operating temperature -22ºF to 104ºF
Storage temperature -40ºF to 158ºF
Electrical safety UL 2594, UL 2231
EMC compliance FCC Part 15 Class B

Electrical Specifications
Charging Power 9.6kW 11.5kW
Rated Current 40A 48A

Rated voltage AC ± 10% 208/240V (Level 2)

Connector type SAE J1772 Type 1
Configurable current from 6A to rated current
Rated frequency 60Hz
Enclosure protection rating Type 4 per UL 50E
Power input connection plug connected (NEMA 14-50P) or hardwired

Part Number Structure Code Definition

A Model PUP1 Pulsar US Plus
B Cable U 25ft
PN: PUP1-U-1-5-N-C-002-A C EVC 1 Type 1
D Power 5 9.6kW
6 11.5kW
E Power Input O Hardwired
N Plug-in Version
A B D F G
F Version C Hardwired + OCPP
PN: PUP1-U-1-5-N-C-002-A G NEMA 14-50P + OCPP
C E H G Custom 002 Black
H Revision X Revision X

3
EN
GETTING STARTED
Safety Instructions
SAVE THESE INSTRUCTIONS | INSTRUCTIONS PERTAINING TO RISK OF FIRE OR ELECTRIC SHOCK

WARNING: When using electric products, basic precautions should always be

followed, including those below. This manual contains important instructions
that cover the safe installation, operation and maintenance of the unit.

• Read all instructions before installing and using your Wallbox charger.
• Permanent (hardwired) connection of your charger and/or installation of
electrical circuits, conduit, and NEMA receptacles must only be performed by a
qualified electrician in accordance with all local electrical codes and ordinances.
Unauthorized installation or modifications will void the manufacturer’s warranty.
• This device should be supervised when using around children.
• Do not put fingers into the electric vehicle connector.
• Do not use your Wallbox charger if the flexible power cord or EV cable is frayed,
has broken insulation, or any other signs of damage.
• Do not use your Wallbox charger if the enclosure or the EV connector is broken,
cracked, open, or shows any other indication of damage.
• Do not operate your Wallbox charger in temperatures outside its operating range
of -22˚F to 122˚F (-30˚C to 40˚C).
• Do not open your charger in rain or other inclement weather.
• Do not open the front cover of your charger while it is connected to the power
supply.
• Install your charger in a sufficiently ventilated location and avoid installation in
areas with direct sunlight.
• Do not install your Wallbox charger near flammable, explosive, or combustible
materials.
• All documents can also be found online at support.wallbox.com/na
• In case of flooding, do not operate your charger while it or your vehicle is
submerged in water.
• If your charger was submerged in water due to flooding, have a qualified electrician
inspect your charger prior to energizing or using your charger again.
Warning for Wallbox AC Plug-in Products: Grounding Instructions
Your Wallbox charger must be grounded. If it should malfunction or break down, grounding
provides a path of least resistance for electric current to reduce the risk of electric shock.
Your charger is equipped with a cord having an equipment grounding conductor and a
grounding plug. The plug must be plugged into an appropriate receptacle that is properly
installed and grounded in accordance with all local codes and ordinances.
WARNING: Improper connection of the equipment-grounding conductor may result in a risk
of electric shock. Check with a qualified electrician or service person if you are in doubt as to
whether the product is properly grounded. Do not modify the plug provided with the product.
If it does not fit the receptacle, have a proper receptacle installed by a qualified electrician.

4
EN

Warning for Wallbox Hardwired Products: Grounding Instructions

This product must be connected to a grounded, metal, permanent wiring system,
or an equipment-grounding conductor must be run with the circuit conductors and
connected to the equipment grounding terminal on the product.
See installation instructions.
WARNING: Consult a qualified electrician to ensure that the installation meets local regulations

Legal Notice
Any information in this manual may be changed without prior notice and does not
represent any obligation on the part of the manufacturer.
Any resulting damage due to disregard or actions contrary to the instructions in this
manual is excluded from the product warranty.
Images in this manual are for illustration purposes only and might differ from the
delivered product.

Maintenance Instructions
• Your Wallbox charger contains no user serviceable parts. Do not attempt to
repair or service any other part of the unit yourself. If the unit requires servicing,
please contact Wallbox customer service.
• The installation, maintenance, and servicing of your Wallbox charger must
only be performed by qualified personnel in accordance with applicable local
regulations.
• Protect your Wallbox charger from any external impact.
• Take appropriate precautions with electronic medical implants.
• Disconnect the main service power to your charger before cleaning the unit.
Do not use cleaning solvents to clean any part of your charger. Use a clean, dry
cloth to remove accumulated dust and dirt.
• Under no circumstance should you over-tighten the connecting cable while it is
connected to the vehicle.
• Ensure that the charging cable is positioned in such a way so that it will not be
stepped on, tripped over, or subjected to damage or stress. Do not close your
garage door on the charging cord.
Moving and Storage Instructions
• Your Wallbox charger should never be lifted or carried by the power supply cord
or by the EV cable. Always lift or carry your charger by lifting up the charger’s
enclosure.
• The charger is only to be used for fixed installations and cannot be used as a
portable device.
• Store your Wallbox charger in a dry location, and within the storage temperature
of -40ºF to 158ºF (-40ºC to 70ºC)
5
EN

FCC Note
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna of the affected ratio or television.
• Increase the separation between the charger and any affected devices.
• Connect the charger to an outlet on a circuit different from the one to which any
affected devices are connected.
• Consult the dealer or an experienced radio/TV technician for help.

Safety Icons

Caution Sharp element, Risk of foot injury

risk of injurious
cuts.

Risk of electric Ground earth Flying debris,

shock connection risk of eye injury
required

6
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GETTING STARTED
Package Contents
Components

Wallbox Pulsar Plus Holster Installation Guide Amperage Reduction

with Charging Cable Labels

Included Mounting Parts

x2 x2 x4 x1 x2 x2

ø6 x 45mm ø5 x 40mm ø8 x 40mm Wall Screw Plug T20 4 x 10mm ø3.5 x 9.5 mm
Phillips Screws Phillips Screws Anchors (Plug-in version) Torx Screws Wallplate Screws
(Hardwire version)

Required Tools

Small, flat Phillips Screwdriver Measuring T20 Screwdriver Torque

Screwdriver or Bit Tape or Bit Screwdriver
(Hardwire version)

Electric Drill Stud Spirit Level Pencil NEMA 14-50P 240V

3/8” (8mm) bits Detector outlet
Ground facing down
Or electrical material
to hardwire

7
EN
GETTING STARTED
Before Installing Pulsar Plus
Before installing your charger, be sure to obtain any required permits and/or approvals in
accordance with applicable codes, regulations, and ordinances for electrical installations.

Prepare Charger for

Installation
Before getting started, carefully lift the charger
from the packaging, remove the cardboard
covering the cables, and carefully unfasten the
plastic cable ties on the EV cable bundle. Leave
the cables in the box until needed to ensure they
do not get damaged during installation.
Check the product label to identify the model/
version of your charger. Make note of the serial
number (SN) and unique identification number
(UID) as you will need these to complete the
registration of your charger.

Location
For the placement of your charger, consider
how you will normally park your car, the
location of the vehicle’s charge port, and the
length of the charging cable (25 feet/750cm).

NOTE: You should always have enough

slack in the charging cable so as not to apply
tension to the cable or the cable connections.
For secure mounting, you will want to install
your charger on a vertical wall stud or on a
solid wall with appropriate mounting anchors.

Plug-in Version Hardwire Version

Positioning
We recommend installing your charger as
shown in the diagram on the left. Note that the
minimum installation height must be at least
18” (46cm), measured from the bottom of your
charger. Wallbox recommends an installation
height of 50-67” (130-170cm).
Cable length
12” (30cm) With NEMA cable installations, be sure to take
into consideration the 12” (30cm) length of
NEMA cable when positioning your charger in
relation to the NEMA receptacle.
For hardwire installations, the wiring may use
either the rear or bottom access ports in your
charger. Be sure to note that the power supply
Outlet Height Charger Height wiring and conduit (if used) will need to be
placed on the left side of your charger.
Recommended Recommended
43-59” 50-67”
(110-150cm) (130-170cm) 40A NEMA Plug-in installation: Page 9
40A or 48A Hardwire installation: Page 12
8
EN
INSTALLATION
NEMA Plug-in Installation
Refer to one of the corresponding sub-sections below for an existing NEMA outlet or for installing a new NEMA outlet.

Existing NEMA outlet

If you already have a NEMA outlet, ensure that:

• It complies with local electrical codes.

• It has a designated circuit breaker and
electrical wiring that are dimensioned
appropriately.

NEMA 14-50 Switch off the circuit breaker of the electrical

outlet before installing your charger.

NEMA Outlet Installation

When installing a NEMA 14-50 outlet, be sure the
Instructions for electricians to install a NEMA
ground pin is facing down as shown in the diagram
outlet to be used with a Wallbox charger.
on the left.
240V Important Recommendations
120V 120V • Ensure you have the correct permits for this
electrical installation.
• Remember that the NEMA outlet must be
placed on the left side of the charger as
NEUTRAL shown on Page 8.
• Keep in mind that the power supply cable
X Y
length is limited to 12” (30cm).
• Ensure the electrical panel supports a 240V
GROUND dedicated circuit with a new, dedicated two-
pole circuit breaker.
• CAUTION: To reduce the risk of fire, connect
14-50R 240V/50A “RV” outlet only to a circuit with a branch circuit
overcurrent protection of 50A in accordance
with ANSI/NFPA 70 (US) C22.2 NO.280-13
(Canada).

9
EN

INSTALLATION
NEMA Plug-in Installation
Ensure the NEMA receptacle is correctly installed before connecting your charger. See instructions on Page 9.

Placement
Follow our recommendations 1. Using a wall stud finder, find the wall stud
for location and positioning nearest to the NEMA outlet. Mark a vertical line
the charger in page 8 approximately 20” (50cm) in length in line with
the wall stud.
Alternately you may find a suitable location on a
solid wall.

2. Ensure that the placement of the NEMA

outlet and your charger will allow for an adequate
connection of the 12” (30cm) NEMA cable.

3. Carefully lift the charger from the box, plug

the NEMA cable into the outlet, and position the
charger centered on the vertical line. Position the
≈ 8” charger such that the NEMA cable has a gentle
≈ 20 cm curve and is not stretched. Mark a horizontal line
at the bottom of the charger.

Make sure the outlet is powered off!

4. Unplug your charger and carefully place it
back in the packaging box while you continue.

Installing the Wallplate

1. Remove the tape from the wall plate to
detach it from the charger.

2. Place the wallplate with the bottom edge

aligned with the horizontal line and the center
holes aligned with the vertical line. Mark the
location of the holes.

10
EN

INSTALLATION
NEMA Plug-in Installation
3. Drill two holes with an appropriate sized bit.
Place the wallplate in alignment with the holes

If you are mounting your charger on a solid wall,

use the wall anchors provided with your charger

x2

4. Firmly mount the wallplate using the provided

wall screws. Do not over-tighten the screws.

x2

ø6 x 45mm

Mounting
1. Carefully remove your charger from the
packaging box and hang your charger from the
top of the wallplate.

2. Secure the charger to the wallplate using

the provided wallplate screws. Do not over-
tighten.

x2
ø3.5 x 9.5 mm

Proceed to the instructions for installing the

holster and operating your charger, pages 16-17

11
EN
INSTALLATION
Hardwired Installation
Installation of your Wallbox charger with a permanent power supply

Bottom Rear Determine wiring entry

Connection Connection Before hardwire installation, determine which
entry port you will be using for your power
supply wiring or conduit. Your charger can be
connected from either the rear or bottom entry
ports. Choose the most appropriate connection
based on the placement of your wiring or
conduit.
Be sure to note that the power supply entry for
either port will be on the left side of your charger.
Ensure that you locate your charger so that the
Power supply/wiring power supply wiring or conduit is accessible on
the left side of your charger.

Placement
Using a wall stud finder, find the wall stud
Follow our recommendations nearest to and on the right side of the power
for location and positioning supply wiring.
the charger in page 8
Mark a vertical line approximately 20” (50cm)
in length in line with the wall stud at the
approximate height of your mounting.
Alternately you may find a suitable location on
a solid wall.

Preparing your Charger

Hardwire installation requires opening your
charger to access and connect the hardwire power
supply connection.
• Remove the cover frame from the front of your
charger by removing the bottom screw that
affixes the frame to the cover.
Make sure to power off any connections!
• Remove the four corner screws on the cover and
carefully lift the cover.
• From the cover, carefully detach the ribbon
cable. Set the cover aside.

T20
ø4 x 10mm

12
EN
INSTALLATION
Hardwired Installation
Removing the NEMA
14-50P cable
40A NEMA Model only

1. To disconnect the NEMA power cable wiring,

unscrew the terminal screws as shown in the
diagram on the left.
2. Loosen the left cable gland in a counter-
clockwise direction and pull down on the NEMA
cable to release it from your charger.
Safely store or dispose of the NEMA cable.

For Rear wiring installations

Use a small screwdriver to cut a slit in the rubber
grommet to create an opening for your power
supply wiring. Alternately, if you are using conduit
for the rear attachment, remove the grommet and
attach the conduit fitting.
• For 40A model rear wiring installations, remove
the bottom cable gland and attach the provided
screw plug to cover the bottom port.
The rear/bottom aperture has a For Bottom wiring installations
diameter of 1 1/4” (3.25 cm), therefore
Remove the attached cable gland (40A model) or
a 1” conduit fitting is recommended.
screw plug (48A model) to allow the attachment of
the conduit fitting.

Installing the Wallplate

1. Remove the tape from the wall plate to detach
it from the charger.

2. Place the wallplate with the center holes

aligned with the vertical line drawn earlier.
Mark the location of the holes.
For rear wiring installation, also mark
the location of the rear power entry port

3. Drill two holes with an appropriate sized bit.

Place the wallplate in alignment with the holes
and firmly mount the wallplate using the provided
wall screws. Do not over-tighten the screws.
• If you are mounting your charger on a solid
wall, use the wall anchors provided with your
charger
For rear wiring installation, draw the power supply
wiring through the hole in the wall and then through the x2 x2
rear port of the wallplate before mounting the wallplate.
13
EN
INSTALLATION
Hardwired Installation
Mounting the Charger
1. Carefully remove your charger from the
packaging box and hang it from the top of the
wallplate.

For rear wiring installation, feed the power supply

wires through the rear port (and through the rubber
grommet, if not using conduit) with enough length
to easily connect the wires to the terminals

2. Replace the two wallplate screws to secure

your charger to the wallplate. Do not over-tighten

x2
ø3.5 x 9.5mm

Electrical Wiring
1. For bottom wiring installation, feed the power
supply wires through the bottom port with enough
length to easily connect the wires to the terminals.
NOTE: If using a conduit connection, pull the
wiring through before connecting the conduit

2. Connect the electrical wires according to the

diagram on the left.
Ensure the electrical panel supports a 208/240V
dedicated circuit with a new, dedicated two-pole
circuit breaker, rated for the selected amperage
(see following section). The voltage between the
L1 L2 hot wires (L1 and L2) must be 208/240V.

3. Use copper conductors only within the wire

size range of 10 to 6 AWG (6mm2 to 16mm2)

4. Strip 1/2” (12mm) of insulation off each wire,

insert the wires per the diagram, and tighten each
connector screw to 11.5in·lbs (1.3N·m)
Hot wires Ground
Black + Red Green or
Bare wire
14
EN
INSTALLATION
Hardwired Installation
Rated Current
40A-versions are set to
Adjustment
Position 6 by default
48A-versions are set to
1. Both the 40A and 48A versions of Pulsar Plus
can be adjusted from 16A to the maximum rated
Position 7 by default amperage of each model. If you are installing your
charger on a circuit rated lower than the maximum
rating for your charger, you can use the current
selector to manually set a lower maximum current.
Current
selector Hardwire Installations
Selecting a switch position 9 0
2. On your charger cover, locate the current
selector and set the rotary switch to the
1
7 8

exceeding the rated current will

2 3

appropriate setting per the chart below.

not exceed the rated current.
6

4 5
Circuit Breaker
CAUTION To reduce the risk of fire, only connect
Position Amps Rating
your charger to a circuit with a branch circuit 2 16A 20A
overcurrent protection of 125% of the selected max 3 20A 25A
amperage setting of the device in accordance with 4 24A 30A
ANSI/NFPA 70 (US) C22.2 NO 280 13 (Canada) 5 32A 40A
6 40A 50A
7 48A 60A

3. When setting your charger’s current lower

than the max.rating, use the label corresponding
to your selected current value from the enclosed
amperage reduction label sheet and affix it over
the existing label on your charger.

Closing the Charger

1. Carefully reattach the communications cable
to your charger cover and close the cover of your
charger.

2. Insert the four corner screws to secure your

charger cover. Do not over-tighten.

3. Making sure to properly align the bottom

screw opening, place the cover frame on your
charger and attach the frame with the screw.
Do not over-tighten.

ø T20
5 x 10mm

Proceed to the instructions for installing the

Torque: 13.3in·lbs (1.5N·m) holster and operating your charger, pages 16-17

15
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INSTALLATION
Holster
Installing the Holster
The holster is used to store your EV connector
when not in use. You may place the holster
Installation Height
wherever it is most convenient, being sure that
Outdoor:
the location does not place any tension on the
18 - 48” (45 - 120cm)
charging cable.
Indoor
24 - 48” (60 - 120cm)
1. For a secure mounting, locate the holster on
a vertical wall stud or similar solid wall. Mark the
two screw holes.

2. Drill two holes where marked with an

appropriately sized drill bit, align the holster, and
securely fasten the holster with the two provided
screws. Do not over-tighten.

x2

ø5 x 40mm

3. Drape the charging cable around your

charger and dock your EV connector in the
holster.
• You may drape the charging cable on the
holster, the charger, or both.
Proceed to the instructions for
operating your charger in page 17

16
EN

Operating
NOTE: Once you have powered on the connected circuit, your charger will be ready to charge your EV. To
fully access your charger functions and control your charger remotely, however, you will need to download the
myWallbox app to a mobile device (smartphone or tablet) and register your charger following the directions below

Powering on
If you have installed a NEMA plug-in model,
insert the NEMA plug in the receptacle.
For all models, once all electrical connections
have been safely made, switch on the power to
the circuit from the circuit breaker.
The charger LED ring should light up in a steady
green. If the LEDs are not lighting, power off the
circuit at the circuit breaker and contact your
electrician to ensure proper electrical installation.

Guide to LEDs
Green: Ready
Light Blue: Connected to EV, ready for charge
Dark Blue (pulsing): Charging
Yellow: Locked
Red: Error (see troubleshooting section on page
18)

Registering and
Connecting your charger
Download the myWallbox app to your
smartphone or tablet, log in and follow the
on-screen instructions to create an account
and register your charger. You will need to
verify your account with a valid email address.
Once you have created your account, launch
the app and follow the on-screen instructions
for connecting to and registering your charger.
To connect your charger, you will need to
enter the serial number (SN) and unique
identification number (UID). This information
may be found on your charger label.

If you have any difficulty connecting your

charger to your myWallbox app, please refer
to the “Help & Support” link on the app under
your user profile. If you have trouble with the
app, please go to support.wallbox.com/na

17
EN

Operating
Compatibility
This Wallbox charger can be used with any
Battery or Plug-In Hybrid Electric Vehicle
(BEV/PHEV) that is compliant with SAE J1772
(Including Teslas using the Tesla provided
adapter)

Charging
With your charger powered, connect the EV
AMPS
connector to your vehicle’s charge port/input.
40 Connecting your charger will automatically
CONNECTED initiate the charging process.

If you are using the myWallbox app and have

either locked your charger or set a charging
schedule, the charging process will not start
until you use myWallbox to unlock your
charger or until the scheduled charging time.

Troubleshooting
If the LED halo is red (error notification), it
means your charger has detected a safety
issue with your electrical connection or
vehicle.

Note that some errors will initiate an

automatic reset after 15 seconds if the
detected fault is resolved.

If the error does not automatically reset,

unplug the EV connector from the vehicle and
cycle through a power off/power on sequence
by switching off the circuit at the circuit
breaker and then switching it back on.

If the error persists, contact Wallbox customer

service for additional instructions on how to
resolve the error.
18
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Service
Need more assistance? Contact Wallbox customer service:

(888) 787-5780
support.wallbox.com/na

www.wallbox.com [email protected] 19
support.wallbox.com/na

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