2023

triOS College
International Student
Handbook
TORONTO & BRAMPTON CAMPUS
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Message from the President and the CEO

Greetings!

Congratulations on your decision to study at the

College, operated in partnership with triOS College.

The partnership between triOS College and Sault College will offer you a dynamic academic
experience. Our commitment is to your success – triOS and Sault are here to help you look towards
your future.

Upon program completion, you will graduate with a credential from Sault College, a public
institution, in the province of Ontario. We are so glad that you have chosen our Campus to further
your education.

Studying at any of our Campuses offers you many benefits, such as diverse employment
opportunities, support services, international events and much more.

Our goal is to ensure that your experience is both memorable and enriching. That is why we have
selected the best team to assist you and to deliver on our commitments to your success. Our
knowledgeable team of Instructors will provide you with the skills required to obtain work in your
chosen field and will also provide you with professional job skills that are increasingly integral to
gainful employment.

We pride ourselves on setting our students up for success, which is why we strive to go above and
beyond, to provide an exceptional learning experience for all students.

Our focus is your satisfaction!

Please feel free to reach out to your instructor, Student Services Coordinator or Campus Director if
you have any questions, concerns, or suggestions on how we can make your learning experience
even better.

Once again, congratulations on this next adventure and we wish you all the best.

Best wishes as you embark on your new career!

Stuart Bentley Frank Gerencser, [Link].

President Chief Executive Officer
triOS College triOS College

© triOS Business Technology Healthcare Sault International Student Handbook 2022-2023

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Table of Contents
Message from the President and the CEO ................................................................................................ 1
Our Mission, Vision and Values Statement ............................................................................................... 3
Student Support Services ......................................................................................................................... 4
Extracurricular Activities ........................................................................................................................ 20
Quarantine and Self Isolation Policy ..............................................................Error! Bookmark not defined.
Campus Information............................................................................................................................... 23
Code of Conduct ..................................................................................................................................... 25
Admissions Policies and Procedures ....................................................................................................... 34
Academic Policies and Procedures ......................................................................................................... 35
Academic Appeals (Grade Appeals) ........................................................................................................ 38
Academic Advising ................................................................................................................................. 40
Academic Withdrawal ............................................................................................................................ 40
Key Dates ............................................................................................................................................... 40
Academic Integrity ................................................................................................................................. 41
Academic Progression ............................................................................................................................ 42
Fee Collection and Refund Policy............................................................................................................ 45
Student Complaint Procedure ................................................................................................................ 46
Career Services ....................................................................................................................................... 51
Mandatory Internship Placements ........................................................................................................ 51
Internship Criminal Record Check and Immunizations............................................................................ 51
Anti-Violence, Harassment and Discrimination Policy ............................................................................ 53
Network Acceptable Use Policy .............................................................................................................. 67
Audio and Video Recording .................................................................................................................... 70
Accessibility (Customer Service Standards) ............................................................................................ 71
Assistance Policy for Students with Disabilities ...................................................................................... 74
Alumni Program ..................................................................................................................................... 76
Appendix A- Student Complaint Form .................................................................................................... 78
Appendix B-Student Request for Disability Accommodations Form ......................................................... 1
Appendix C- Privacy Form......................................................................................................................... 3

© triOS Business Technology Healthcare Sault International Student Handbook 2022-2023

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Our Mission, Vision and Values Statement

Our Mission:
Helping students become job-ready graduates.

Our Vision:
To improve lives by sharing our knowledge and passion for excellence.

Our Values:
To practice…

Integrity:
Do what we say we will do
Dedication:
Strive to be the best we can be
Readiness:
Recognize and react positively to change
Respect:
Treat people the way they want to be treated

…in all our relationships.

This Handbook outlines the general Policies and Procedures that have been developed by triOS College, that are
applicable to Sault College students studying at our Brampton or Toronto campus. We strive to maintain high
standards of student service and education.

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Student Support Services

Leaving the familiar comforts of home to head out to a new country can be exciting and terrifying at the same
time!

We recognize this and have many resources and services in place to help you navigate your new journey, make
new friends with shared interests, and integrate into the Canadian social and professional space with ease.

New Student Orientation

You will receive a welcome email with instructions on how to attend the new student orientation a week in
advance.

The New Student Orientation is conducted on the first day of class in each semester - Fall, Winter and Summer.
At this session, you will meet the leadership team, your instructors and the various resource specialists who will
assist you to be successful during and after your program of study.

The orientation helps you learn about our policies and expectations, the overall course structure and grading
system and start new friendships as you meet your classmates.

Health, Social Service and Community Support Services

Mental Wellness and Counselling

[Link]
• [Link] is a Mental Wellness Student Support Program
• 24/7 free, confidential, helpline and support service provided for students to help address challenges
faced when studying or living abroad that are personal, school related or interfering with the enjoyment
of life e.g. financial, nutrition, legal etc.
• Available in several languages
How do I access [Link] ?
o Download the My SSP App from either the Apple App Store or Google Play
o Call Toll Free :1.844.451.9700
o From Outside North America Call: 001.416.380.6578
o Chat directly with a Counsellor through the app.

Student Success Advisor -The College

o Available for in – person consultations with students by appointment to address academic and
personal issues and provide resources to resolve issues.
o Phone: 1-905-450-2230 x 1628- Brampton
1-416-477-4824 x 3722-Toronto

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[Link]

International students are covered by the Sault College International Student Health Insurance plan provided
by “Guard. Me” insurance.

If you are sick, the insurance will cover your urgent medical care.
If your condition is non-urgent, your costs may not be covered.

Check with the insurance provider for more details about your coverage.

Coverage is for the entirety of your enrolment, conditional upon full-time registration at Sault College.

We advise that you obtain coverage for the time spent travelling between your home country and enrolment at
Sault College.

[Link] Approved Clinics in Brampton

Howden Medical Clinic in Brampton – Provides receipts to claim with insurance
Address: 375 Howden Blvd #2, Brampton, ON L6S 4L6
Phone: (905) 790-2666
Hours of Operation:
Mon-Thurs: 9am-7pm
Fri – Sat: 9am-4pm
Website: [Link]

Hospitals in Brampton
William Osler Health System Hospital - Brampton
Address: 2100 Bovaird Drive East, Brampton ON, L6R 3J7
Phone: (905) 494-2120
Open: 24 hours
Website: [Link]
[Link] Approved Clinics in Toronto
HealthOne Toronto
Address: 110 Harbour St, Toronto, ON M5J 0B7
Phone: (416) 663-5433
Hours of Operation:
Mon-Fri: 10am-6pm
Sat: 10am-3pm
Sun: Closed
Website: [Link]

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Care & Family Health - Provides receipts to claim with insurance

Address: 162 Cumberland St Suite 200, Toronto, ON M5R 1A8
Phone: (647) 951 -4770
Hours of Operation:
Mon-Fri: 9am-7pm
Sat-Sun: Closed
Website: [Link]

Hospitals in Toronto

Toronto General Hospital

Address: 200 Elizabeth St, Toronto, ON M5G 2C4
Phone: (416) 340-3131
Open: 24 hours
Website: [Link]

Toronto Western Hospital

Address: 399 Bathurst St, Toronto, ON M5T 2S8
Phone: (416) 603-2581
Open: 24 hours
Website: [Link]

Housing
The Brampton or Toronto Campus does not provide residence or housing accommodations. Students are
responsible to arrange their own accommodations.

Our Students Services Coordinators are available to provide guidance and assistance. If you have any questions,
please contact:
Brampton Campus
[Link]@[Link]
[Link]@[Link]
[Link]@[Link] (Housing)

Toronto Campus
[Link]@[Link]
[Link]@[Link]
[Link]@[Link] (Housing)

Here are some useful links that can assist you in your search:

1. [Link]

2. [Link]

3. [Link]

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4. [Link]

5. [Link]

6. [Link]

7. [Link]

8. [Link]

• Approximate pricing in January 2023:

− 2 Bedroom unfurnished apartments can be at an estimated $2200; shared rooms allowed

− Some landlords require between 4-6 months rent payment in advance

Please ensure that you examine the housing options carefully before selecting a location. There is also helpful
information available on the government of Ontario’s website. Read and ensure you are familiar with your rights
and responsibilities: [Link]

ESTIMATED HOUSING COSTS

Per month Per 8-month

academic year
Average Rent & Utilities $1400 $11200
Bus Pass $130 $1,040
Groceries $300 $2,400
Total estimated living cost $1,830 $14,640

For further assistance for Housing, you can email:

[Link]@[Link]
[Link]@[Link]

Food Banks- Brampton

Food banks are welcoming, friendly non-profit organizations established in each city in Canada to help those
living in the community who may need temporary assistance with food.
Food banks operate through the goodwill of several volunteers who sort, store and distribute food.

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The mission of every foodbank is to alleviate hunger and provide nutritious food to their clients.
Their services are free.

Knights Table
Website: [Link]
Email: [Link]
Address: 287 Glidden Rd #4, Brampton, ON L6W 1H9
Phone: 905-454-8725
Hours of Operation:
Mon –Fri: 8:00am – 10:00am, 12pm-6pm
Sat –Sun: 8:00am – 10:00am, 12pm-4pm

Regeneration Outreach Community

Website: [Link]
Email: info@[Link]
Address: 156 Main St N, Brampton, ON L6V 1N9
Phone: 905-796-5888
Hours of Operation:
Mon –Fri: 8:30am- 3:30pm
Sat –Sun: Closed

Ste Louise Outreach of Peel

Website: [Link]
Email: stelouisefoodbank85@[Link]
Address: 32 Haggert Ave N, Brampton, ON L6X 1Y3
Phone: 905-454-2144
Hours of Operation:
Sun-Mon: Closed
Tues: 10am-1pm
Wed: Closed
Thurs: 10am-1pm
Fri: Closed
Sat: 10:30am-2pm

Food Banks- Toronto

Daily Bread Food bank
Website: [Link]
Email: [Link]
Address: 191 New Toronto St, Etobicoke, ON M8V 2E7
Phone: 416-203-0050
Hours of Operation:
Mon –Fri: 8:30am – 4:30am, 12pm-6pm
Sat –Sun: Closed

Fort York Food Bank

Website: [Link]
Address: 380 College St, Toronto, ON M5T 1S6

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Phone: 416-203-3011
Hours of Operation:
Sun-Mon: Closed
Tues: 9am-12pm
Wed: Closed
Thurs -Sat: 9am-12pm

Stop Community Food Bank

Website: [Link]
Email: [Link]
Address: 1884 Davenport Rd, Toronto ON M6N 4Y4
Phone: 416-652-7867
Hours of Operation:
Sat- Sun: Closed
Mon-Fri: 9am-3pm

Immigration Services

Students who require immigration services can connect with the agency recommended below. They are
equipped to provide immigration consultation and information on the application of the internship work permit,
the Post Graduate Work Permit as well as any questions you may have regarding your legal rights in Canada as a
student or employee and provide Consular contacts as needed.

Wilma Gomes Immigration Services

Paralegal & Regulated Canadian Immigration Consultant
Member, Law Society of Ontario
Member, Ontario Paralegal Association
Member, Immigration Consultants of Canada Regulatory Council (ICCRC)

Phone: 416-316-1828
Facsimile: 647-558-1020
Website: [Link]

Consular Contacts
Foreign Representatives in Canada

Follow the links below, updated daily, to search for the addresses and contact information of foreign
representations and international organizations accredited to Canada:
• Diplomatic Missions
• Consular Posts
• International Organizations and Other Special Representative Offices

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Newcomer Information Centres

Brampton
Newcomer centres are non- profit organizations, which offer free services to newcomers to help them settle and
integrate in their communities. Some of the services they offer include but are not limited to Community
Connections, Job Search Workshops and Assistance, Counselling Services, English classes and more.

ACHĒV - BRAMTPTON SOUTH

Website: [Link]
Address: 7700 Hurontario St #601, Brampton, ON L6Y 4M3
Phone: 905-457-4747
Hours of Operation: Mon – Fri: 9:00am – 4:00pm; Sat- Sun: Closed

NEWCOMER CENTRE OF PEEL

Website: [Link]
Email: info@[Link].
Address: 165 Dundas St W Suite 116, Mississauga ON L5B 2N6
Phone: (905) 306-0577
Hours of Operation: Mon – Fri: 8:30am – 4:30pm; Sat- Sun: Closed

BRAMPTON MULTICULTURAL COMMUNITY CENTRE (BMC)

Website: [Link]
Address: 150 Central Park Dr #107, Brampton ON L6T 2T9
Phone: 905-790-8482
Hours of Operation: Mon – Fri: 9:00am – 5:00pm; Sat- Sun: Closed

INDUS COMMUNITY SERVICES

Website: [Link]
Address: 60 Gillingham Dr Unit 500, Brampton, ON L6X 0Z9
Phone: 905-459-4776
Hours of Operation: Mon – Fri: 9:00am – 4:30pm; Sat- Sun: Closed

Toronto
ACHĒV - EMPLOYMENT, NEWCOMER, LANGUAGE AND YOUTH SERVICES
Website: [Link]
Address: 595 Parliament St, Toronto, ON M4X 1P9
Phone: 416-964-9797
Hours of Operation: Monday – Friday 9:00am – 4:00pm; Weekend Closed

YMCA NEWCOMER INFORMATION CENTRE (CENTRAL Y)

Website: [Link]
Address: 20 Grosvenor St, Toronto, ON M4Y 2V5
Phone: 416-975-9168 ext. 32400
Hours of Operation: Monday – Friday 9:00 am – 6:00pm; Weekend Closed

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NEWCOMER WOMEN'S SERVICE TORONTO

Website: [Link]
Address: 355 Church St #201 Toronto, ON M5B 0B2
Phone: 416-469-0196 ext.801
Hours of Operation: Monday – Friday 9:00am – 4:00pm; Weekend Closed

ST STEPHEN'S NEWCOMER COMMUNITY CENTRE

Website: [Link]
Address: 91 Bellevue Ave, Toronto, ON M5T 2N8
Phone: 416-925-2103
Email: info@[Link]

Service Canada – Applying for Social Insurance Number (SIN) Card

A Social Insurance Number (SIN) is required to work in Canada.
To apply for a Social Insurance Number (SIN), international students must present a valid study permit that
indicates the permit holder “may accept employment” or “may work” in Canada.
How to Apply for Your Sin Card
Online -Website: [Link]
By mail: a completed and signed SIN application form can be ordered on the phone at:

• 1-866-274-6627 (toll free number) or,

• if outside Canada, at 1-506-548-7961 (long distance charges will apply)

Transit
• PRESTO CARD – (easiest way to travel cost effectively)
Website: [Link]
Purchase locations: Any Shoppers Drug Mart, Fare Vending Machine, Presto Online or any Transit Centre

Steps: Buy a card. Load it. Set your fare type and you are ready to go!

Taxis
There are several taxi companies in Brampton and Toronto.
It is recommended to call a taxi service at least 15 minutes prior to the time you want to leave to ensure you
arrive on time.
*Taxis are much more expensive than Brampton or Toronto transit.
Brampton A-1Taxi: +1 (905) 453-6666
Brampton Airport Taxi: +1(416) 831-0778
Toronto Taxi: +(647) 547-1900
Toronto Airport Taxi: +(647) 927-9321
GTA Cab: +1 416 482-0000

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Ride Share
Ride sharing is a great option to use for getting around the city. Uber or Lyft are common options. Download the
app on Google Play or the App Store.
Religious Organizations
Across Canada, you are welcome to practice your faith at a wide variety of places of worship.
You can find places of worship across the Region (Toronto, Brampton, and Caledon) for a variety of faiths
including Buddhism, Christianity, Hinduism, Islam, Judaism and Sikhism below:
[Link]

Banks- Brampton
• SCOTIA BANK
Website: [Link]
Address: 284 Queen St E, Brampton, ON L6V 1C2
Phone: (905) 453-7602
Hours of Operation:
o Monday – Friday 9:30am – 5:00pm; Saturday 9:30am -4:00pm, Sunday Closed

• SBI CANADA BANK

Website: [Link]
Address: 248 Queen St E, Brampton, ON L6V 1B9
Phone: (905) 874-7186
Hours of Operation:
o Tuesday – Saturday 9:30am – 4:00pm; Sunday, Monday Closed

• TD CANADA TRUST BANK

Website: [Link]
Address: 1 Queen St E, Brampton, ON L6W 2A7
Phone: (905) 451-4750
Hours of Operation:
o Monday – Friday 9:00am – 6:00pm, Saturdays 10:00am -4pm, Sundays Closed

• BMO BANK OF MONTREAL

Website: [Link]
Address: 56 Queen St E, Brampton, ON L6V 4M8
Phone: (905) 451-5150
Hours of Operation:
o Monday – Friday 10:00am – 5:00pm, Closed Weekends

Banks- Toronto
• CIBC BANK
Website: [Link]
Address: 2340 Dundas St W, Toronto, ON M6P 4A9

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Phone: (416) 535-6080

Hours of Operation:
o Monday – Friday 9:30am – 5:00pm; Saturday 9:30am -4:00pm, Sunday Closed

Canadian Currency

The Canadian Dollar (CAD) is the official currency of Canada. There are $5, $10, $20, $50, and $100 paper bills
and 5 different coins (see image below). The penny (one cent) is no longer being used in Canada; therefore,
any purchases will be rounded to the nearest nickel.

Cell Phone /Internet Providers

There are several companies offering competitive cell phone and internet plans for students.
• Fongo
[Link]
• Chatr
[Link]
• Telus
[Link]
• Freedom Mobile
[Link]
• Rogers
[Link]
• Fido
[Link]
• Bell
[Link]
[Link]
• Comparison of Plans
[Link]

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Campus Security

Dedicated campus security will be employed on campus to ensure the safety and security of all students and
staff.
The security staff will be responsible to handle any external or internal threats, untoward behavioural issues
which may arise and the Lost and Found department.

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Academic Support Services

Enhanced Language Training

The Enhanced Language Training course has been designed by Sault College Brampton/Toronto Campus to assist
international students improve their written and spoken English skills, which will increase confidence during their
learning experience and allow for a smoother transition to successful employment.

This free program includes two modules:

• Enhanced Language Training -Conversation

• Enhanced Language Training –Writing
All students are encouraged to enrol in these free courses.

Study Buddy Program

The study buddy program is designed to provide free one -on -one /small group tutoring services to students who
need immediate assistance to gain a deeper understanding of the course material or assignments currently being
discussed in class.

A study buddy maybe a senior from another semester or a peer who will help you to clarify difficulties, explain
concepts, share relevant materials and in some cases valuable study skills and habits with you; this improves your
performance and overall confidence.
In order to maximise your benefit from the Study Buddy you must review your work in advance of meeting your
study buddy.

The study buddy obtains an opportunity to mentor other students, build on individual training skills, and sharpen
one’s own knowledge besides generating valuable amounts of goodwill.
Certificates and reference letters are issued to the study buddy on verification of efforts.

Study Groups

Study groups will be conducted at fixed times which will provide students with an opportunity to meet their
instructor in a group setting to obtain clarifications or further guidance on assignments, projects, difficult
concepts.

Tutoring

Tutoring services can be arranged if required by the student.

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Experiential Learning

“Tell me and I forget, teach me and I remember, involve me and I will learn.” Benjamin Franklin
This accurately summarizes the essence of experiential learning.

Experiential education is a teaching philosophy that incorporates many methodologies in which instructors
engage with students to increase subject matter knowledge and develop skills through projects, case studies,
market research and other scenarios which allow the student to actively engage intellectually and /or physically
to think, solve problems and learn the concept through hands – on activities.

Experiential learning is also actively incorporated in the learning cycle to foster team building, encourage conflict
resolution which may arise in group work and provide job readiness training.

The Student Gateway Page

The student Gateway page is an important starting point in your journey at The College. It gives you instant
access to key components of your student learning experience.

Below is an actual representation of the student gateway page and it is available to you by clicking here:

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Get to know your Icons:

Student Web; This is a central place to access all important information as a triOS/Sault College
student. Our new student web dashboard aims to provide a personalized and more convenient
experience for all students. You will find information from study tips to job postings.

Brightspace LMS; Brightspace is a Learning Management System (LMS) created by D2L that allows for
a blended learning classroom by supporting you with automated grading, easy assignment
submissions, and discussion boards to help advance communication between you and your instructor.

Student Services; Learn about support services available to Brampton and Toronto Campus students.

Microsoft 365; This is an online resource that provides you access to your triOS College email,
OneDrive account, Microsoft Word, Excel and PowerPoint. All active students receive free email
addresses, OneDrive accounts and access to other features in Office 365.

MySault; Is your portal for student and employee administrative services. Update your personal
information, make tuition payments, choose your timetable, see your final grades, and more.

IT Support Portal; for help with any technical issues you are experiencing. In addition, you may dial
extension 1081 from a campus phone or call 1-877-379-7999 toll free and then enter the extension.

Sault Library; Supports students, faculty and staff by fostering academic success through innovative
spaces, services and collections that are accessible, inclusive and responsive.

LinkedIn Learning; Access additional content to support your learning

Devant Career Support Portal; Access to free Career Resources and Supports

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Technology

Hardware
You will require your own computer.

We follow a Bring-Your-Own-Device initiative which will provide students with greater opportunities to interact
virtually with each other and their instructors on assignments, projects, or other group tasks. The added
advantage is that allows the student to work on devices they are already comfortable with and can be taken with
them to different settings.

Your computer is required to have a webcam, microphone, and speakers (or headphones).

Note: We do not recommend using a MacBook or Chrome Book as software required in this program may not be
compatible with their operating system, and applications may not behave the same way as they do in Windows.

PC Platforms are strongly preferred. Students using MacBooks may need to make a hard-disk partition to allow
Windows to run.

For the Computer Programming and Cybersecurity - Canadian Context programs, the Performance technology
standard is recommended:

• i7 Processor (or equivalent)

• 16GB RAM
• 512 SSD (Solid State Disk)
• Web Camera, microphone, and speakers (or headphones)
• Windows 10 (Operating System)

For all other programs, the Standard compuer is recommened:

• I5 Processor (or equivalent)

• 8GB RAM
• 256 SSD (Solid State Disk)
• Web Camera, microphone, and speakers (or headphones)
• Windows 10 (Operating System)

Don’t forget to access Sault ’s purchasing discount if buying online. You can do so by logging to your MySault
account, on the left-hand navigation select Technology Solutions, Computer Store. Use your Sault College email
to receive an exclusive coupon code.

Students can also visit: [Link]

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Software
Details about specific software needs will be shared at the beginning of each course. You will be provided with
access to the required software at no additional cost.

Fitness Services

All The College international students receive a free membership to YMCA fitness centre.

You will receive information about your YMCA membership card at orientation. You will be required to take your
student card to the YMCA facility to complete your fitness membership enrollment process.

The facility features:

• State-of-the-art cardio and weight-training equipment
• Fitness studio for group exercise
• Indoor swimming pool for lane and recreational swimming
• Full-sized gymnasium for recreational use
• Full sized basketball court
• Martial arts, spin studio, indoor running track, volleyball, badminton, floor hockey, pickle ball …. you can
join a league for some friendly competition and a great way to make friends!

Brampton students: Fitness facilty located at: 20 Union Street, Brampton, ON L6V 1R2

Toronto students: Fitness facililty located at: 931 College Street, Toronto, ON M6H 1A1

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Extracurricular Activities

You may log into your triOS College student web to view the calendar of events.

Campus Clubs:
- Students’ clubs are designed to allow students to interact with each other, make friends and learn new skills
while having fun.
- You can’t find the club you’re looking for? Start your own!
- Meet with the concerned faculty member, complete a registration process, and start your own club!!
- Chess, Carrom, Scrabble, Debating, Dance, Music, Cricket, Foodies, International Women’s Club,
Cyber Security, Robotics, Golf, Yoga

Celebrating Global Cultures and Events:

We take pride in welcoming and celebrating all global cultures, festivals, and traditions:
- Canada Day, Indian Independence Day, Chinese New Year, Thanksgiving, Christmas, Diwali, Holi,
Eid, Day of the Dead, Earth Day, Black History Month, World Braille Day, Nowruz

Any reason to have fun with several smaller celebrations in the year:
- Pancake Tuesday, Valentines Day, Peanut Butter/Jam Sandwich Day, Hot Chocolate Day, National
Lemonade Day, Be - Kind Day, national Spaghetti Day, Help Sick Kids Smile Day, Lollipop Day,
Teachers Day, Orange Shirt Day

Day Trips:
- Jack Darling Memorial Park, Rattray Marsh Conservation Area, Provincial Parks, Canada’s
Wonderland, CN Tower, Ripley’s Aquarium, Niagara Falls, Royal Botanical Gardens, Royal Ontario
Museum
*Some day trips may have an additional cost

Workshops and Guest Speakers:

Workshops are free.
All students are encouraged to attend workshops regularly, to obtain valuable insight on these aspects of
settlement in Canada

- Immigration, Settlement, and Integration Services

- Health, Safety and Wellness Services
- Resume Writing, Interviewing, Networking, LinkedIn
- Career Fairs
- Personal Safety -your friend in times of trouble
- Why and How to Volunteer?
- Life Skills Workshops (Tax Preparation, Sexual Assault, Human Rights)

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Nice to Know – Brampton Facts

• Brampton is the third-largest city in the GTA and the NINTH largest city in the COUNTRY!!

• Population:
713,463

• There are over 70 languages spoken in Brampton. Top five most spoken languages in
addition to English: Chinese, Urdu, Polish, Punjabi, Arabic

• Brampton has over 4,000 acres of parkland! Which includes over 90kms of trails and
pathways and FOUR HUNDRED parks. The recreation doesn’t end there though—we’ve
also got over 120 rec centres, corporate-owned spaces and other specialized facilities
designed for physical activity (fitness areas, tennis courts, soccer centres, curling rinks,
etc.)

• In 2007 Brampton was the first city in the Greater Toronto Area (and in the top ten first
cities in North America) to earn the International Safe Community designation by the
World Health Organization.

Nice to Know – Toronto Facts

• Toronto is the largest city in Canada, and the 4th largest city in North America. Toronto
also has one of the fastest growing populations in all of North America.

• Population:
3,000,000

• Toronto is the proud home of citizens representing over 200 distinct ethnic origins.
Toronto is regularly and rightly called “the most multicultural city in the world.” It’s one of
those facts about Toronto that we feel the city should wear like a badge of honour.

• More than 50% of current Torontonians were born elsewhere, and we think it’s fair to say
that Toronto’s true strength is the way in which it welcomes and embraces diversity.

• The Toronto Public Library is the largest neighbourhood-based library system in the
world.

• The Toronto Zoo is the largest zoo in Canada, and one of the largest in the world.

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Climate
You will need both warm and cool clothing to remain comfortable throughout the year.
You will likely need to purchase some items when you arrive such as a heavy winter coat and boots,
which are too heavy to pack in your luggage. It is advisable to budget around $500 CAD for winter
clothing purchases.

Inclement Weather
The College aims to prepare students for the workforce and strives to reflect policies and
procedures of the business community. Therefore, with respect to inclement weather, the Campus
will remain open unless there are extreme weather conditions. Such a decision will be announced
on local radio stations. The decision will also be posted on the Sault College Brampton/Toronto
Campus Student Website, triOS Facebook and Twitter and each student will be sent an email
notification of campus closures to their triOS email account.

We encourage students to pay attention to their local radio and TV stations (and their websites) to
determine if the school has been closed. Unless a student receives an email from Sault College
(triOS) Administrative staff or a closure notice is specifically posted on the Student Web, local radio
or TV (or their web sites), assume that all classes will run as scheduled.

Despite this policy, it is the personal decision of each student whether it is safe to travel to and
from the college during a storm.

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Campus Information

Visitors/Children
Students are not permitted to bring visitors, children or animals (except service dogs) into the
campus unless they have written approval from the Campus Director.

Student Lounge
A student lounge is located in the College. All eating and drinking should be confined to this area.
Food and beverages are not allowed in the classrooms or hallways. Respect the student lounge area
and keep it clean for all students.

Library
All students will have access to the Sault Online Library services. Please use your Sault College login
information to access these services. For more information and to review the online services guide,
visit: [Link] [Link]/online-services

Smoking & Smoking Area(s)

The Collegees are smoke-free environments. Smoking is not permitted within the campus. E-
cigarettes are not permitted within the campus. Refer to your Campus Welcome Package for
specific details.

Cannabis Use Policy

Recreational Cannabis Use Policy
The College prides itself on providing a safe environment for all students.

The College strictly prohibits the use of recreational cannabis in or around the campus. Students
are prohibited from attending school while impaired as a result of the use of recreational cannabis.

Students who fail to adhere to the above expectations or who engage in illegal activities such as
using or distributing recreational cannabis while at the campus will be subject to disciplinary action
up to and including expulsion.

Medical Cannabis Use Policy

Medical Cannabis will be treated the same as all other prescription medication. The College has the
same expectations from students who use prescribed medical cannabis as those who use all other
types of medication and will accommodate up to the point of undue hardship.

Emergency Procedures
• Please advise Campus Administration of any medical conditions that you have (e.g.
allergies, epilepsy, heart condition, etc.). All information will remain confidential.
• Please report any emergency immediately to The College staff.
• A first-aid kit is available. Please ask at Reception.
• Evacuation plans are posted in all classrooms.

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Personal/Valuable Items
Please do not leave any personal belongings or other valuables unattended. Also, never leave keys,
credit cards or identifiable receipts in coat or jacket pockets. Do not request The College staff to
take responsibility for valuable items. The college will not be held responsible for any lost, damaged
or stolen articles.

Harassment Policy
It is a fundamental policy that all employees and students at The College are entitled to pursue their
duties and studies in an environment free from harassment by the employer, an agent of the
employer, by other employees or by students. Individuals who engage in harassment of any type
(personal, racial/ethnic etc.), as defined in the Human Rights Code, will be subject to appropriate
discipline, including dismissal. For more details refer to the section on Student Anti-Violence,
Harassment and Discrimination Policy.

Personal Relationships
All relationships between staff, faculty and students are to remain on a professional level.

Dress Code & Uniforms

It is the policy of The College to encourage a professional environment, and as such, students are
expected to be clean and neat in their personal appearance. The Dress Code for The College is
“business casual” except for programs where uniforms are mandatory.

The following are not acceptable:

• Clothes with holes, cut-off fringes, studs, dirty clothes, offensive/obscene graphics or
printed matter on clothing
• Tops that do not cover the waist or are low cut
• Spaghetti style straps, tube tops & tank tops
• Muscle shirts and hip-hop or gang related/affiliated clothing
• Short shorts and short skirts
• Athletic “track suits” or “sweat suits”
• Flip Flops

Students who are in conflict with the school’s Dress Code (as determined by the Campus
Administration) will face disciplinary action.

Students whose programs require them to wear a uniform must do so every day. Students who do
not wear their uniform may be sent home.

Scent Sensitive
The The Collegees are scent sensitive environments. In order to make every student’s experience
at the campus a comfortable one, students and staff are asked to refrain from wearing any
perfumes, scented products, etc. while on campus property. Students who do not abide by this may
be asked to leave.

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Lanyards
The College lanyards with student ID cards attached must be worn at all times by students when at
the campus. This is for security and identification purposes. Students who do not wear a lanyard
while on campus, may be asked to leave. A $5.00 fee will be charged to replace any misplaced
student IDs or lanyards.
All students will receive their ID card on day 1 at the campus.

Textbook and Supplies

Students will be advised on the textbooks and supplies they will require on the first day of each
course.
Specific textbooks will be mandatory for purchase in order to complete your course successfully.

Graduation

Local graduation ceremonies will be held to celebrate the success of our graduates. Students and
their families are encouraged to attend the ceremony to celebrate the graduate’s achievements
and hard work. Only students who are academically complete will be eligible to attend the
ceremony. Students will receive an invitation announcing details prior to graduation.

Code of Conduct
Purpose
The College is committed to taking all reasonable steps to ensure students can successfully
complete their program in a safe learning environment that is free from discrimination,
harassment, disruptive and inappropriate behavior. The College will uphold the Code of Conduct
(“the Code”) and respond to instances of non-academic student misconduct which may occur
both on and off campus and affect the College workplace, learning and student-life environment.

Against this background, this policy seeks to establish the expectations and guidelines regarding
non- academic conduct expected of students, to provide examples of conduct that may be subject
to disciplinary action or restorative measures by the College, to set out the actions that may be
imposed, and to describe the disciplinary procedures that the College will follow. The Code seeks
to balance student success with the well-being of the College Community.

Scope
This policy applies to all College students, employees, delivery partners, affiliates, volunteers, and
contractors.

The policy applies to student conduct from admission to the College until that person has
completed the program or graduated from the College, this means the conduct may occur before
classes begin or after classes end.

Off-campus conduct at a College sanctioned event or when the student is acting as a

designated representative of the College or a student organization, club, or under the
direct or indirect supervision of the College.

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Off-campus conduct which adversely affects the rights of a member of the College
Community to use and enjoy the College's learning, living, and working environment and
facilities, conduct which could adversely affect the health and safety of a member of the
College Community, or conduct that interferes with the achievement of the College’s
objectives, mission or vision.

Any student who engages in misconduct either directly, indirectly or as an accomplice is

subject to the disciplinary sanctions of the Code, regardless of the action or inaction of
civil authorities. Nothing in this Code precludes the College from referring an incident to
the appropriate law enforcement agency during or after disciplinary action is taken by the
College under this Code.

Definitions
Code of Conduct Officer (CC): The individual assigned as the College’s representative of the
Executive Vice President, who conducts all activities associated with the Code’s procedures.

College Official: Includes all administrative staff, faculty and other persons responsible for
directing the activities of students, or the designated representative of any of the foregoing

Encumbrance: A notation on a student’s academic record that may result in the withholding of
student's grades or other indicators of academic attainment, which may also include the
withholding of transcripts, and denial or termination of registration, until the College is provided
with satisfactory evidence that the condition giving rise to the encumbrance has been complied
with, satisfied, or no longer applies, or that arrangements satisfactory to the College have been
made to comply with or satisfy the condition.

Expulsion: An order which immediately and permanently terminates any contractual relationship
with the College and terminates all College activities.

Networked Infrastructure: The College’s networked infrastructure includes all physical and virtual
(cloud based) instances of, but is not limited to, servers, computers, printers and other
peripherals, networking and communications devices, cables, scanners, photocopiers, telephones,
and various software including the Learning Management System (LMS).

Restitution Order: An order requiring a student to make compensation.

Student: For the purposes of this policy, is an individual who has accepted admission to a course
or program at the College and remains active until that person has completed, successfully or
unsuccessfully, the course or has graduated from the program. Notwithstanding the foregoing,
where a complaint has been made against an individual for behaviour that is alleged to have
occurred while the individual was student, the individual will be deemed to be a student for the
purposes of the Code.

POLICY
Principles
• Nothing in this Code should be construed to limit freedom of expression as provided by
law, provided such activities are orderly, do not disrupt College operations, and do not
unreasonably interfere with the right of other members of the College to use and enjoy

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the College’s learning and working environment and facilities (both on and off-campus)
• The College will identify and respond quickly and effectively to instances of non-
academic misconduct
• When the circumstances giving rise to a complaint are also the subject matter of
another College policy (e.g., academic misconduct, dress code, sexual harassment), the
College will determine under which policy or code the matter shall be dealt with or is
applied first
• The College will allow the pursuit of multiple proceedings against (an) individual(s)
• The College will ensure that during any investigation of misconduct, the individual(s) will
be treated fairly and equitably

Delegation
• The Policy Sponsor (the Executive Vice-President) must designate an individual member
of the College to act as the Code of Conduct Officer (CC) on their behalf
• The CC shall have extended to them for the purpose of applying the Code, the authority
of the Executive Vice-President
• The Policy Sponsor shall make such the appointment of the CC annually
• Any such appointment is indefinitely renewable

Prohibited Conduct
Without limiting the scope of the Code nor a student’s responsibilities as members of the College
Community, the following list sets out specific examples of prohibited conduct. This list is not
intended to be exhaustive:
1) Abuse of Process
Use of College policy or regulation for the purpose of harming another person in reputation
or standing in the College
2) Acts of Dishonesty, which include but are not limited to
a) Providing false information to any College Official, office, or member of the staff
b) Forgery, alteration, or misuse of any College document or record, or any instrument of
identification. Note: This provision does not supersede the policy on Academic Integrity
3) Aiding or Abetting
Aiding or encouraging others in the commission of an act prohibited under this Code,
(including all municipal, provincial, or federal statutes), or attempting to commit an act
prohibited under this Code
4) Contravention of College Policies
Violation of published College policies
5) Contravention of Other Laws
Contravention of any provision of the Criminal Code or any other local, municipal, provincial,
or federal statutes including without limiting the generality of the foregoing, all by-laws,
regulations, and statutes
6) Disruption
Disruption or obstruction, by action, threat, written material, or by any means whatsoever,
of any College activities, or other authorized activities on or in the facilities of the College;
preventing any person from carrying on his or her legitimate activities, whether or not it
involves speaking or associating with others
7) Failure to Comply

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a) Failure to comply with directions of a College Official or law enforcement officer acting
in the performance of their duties or failure to identify oneself to such persons when
requested to do so
b) Failure to comply with any sanction imposed by the College for misconduct under this
Code
8) Improper use of Dangerous Objects and Substances
Possession, display, use, or storage of firearms, other weapons, ammunition, and explosives,
or replicas thereof, or of flammable solvents, bio-hazardous, volatile, or poisonous materials
except in areas and for purposes expressly designated by authorized College Officials
9) Jeopardizing College Reputation
Any other behaviour that has not previously been specified, which jeopardizes the reputation
or standing of the College's programs, activities and services or the interests and objectives
of the College
10) Misconduct Against Persons and Dangerous Activity, which includes, but is not limited to:
a) Assault, harassment, intimidation, threats, stalking, bullying, and coercion
b) Conduct that threatens or endangers the health or safety of any person
c) Disorderly or indecent conduct
d) Creating a condition that endangers the health, safety or well-being or any person
e) Coercing, enticing, or inciting a person to commit an act that is humiliating or
demeaning to that person or to others.
f) The use of information and communication technologies such as e-mail, cell phone, and
pager text messages, instant messaging, personal web sites, social networking sites, and
online personal polling web sites, to support harassing or hostile behaviour by an
individual or group, or that is intended or has the potential to harm others, (e.g., Cyber-
bullying)
g) Any unauthorized use of electronic or other devices to make or disseminate an audio or
video record of any person without his/her prior knowledge, or without his/her consent
when such a recording is likely to cause injury or distress.
11) Misconduct Involving Property, including but not limited to the following:
a) Entry and/or presence on any facilities of the College contrary to College regulations, or
without express or implied authority, or contrary to an express instruction or direction
from an authorized College Official
b) Misappropriation, damage, unauthorized possession, defacement, and/or destruction of
facilities or property of the College or the property of others
c) Use of College facilities, equipment, or services contrary to express instruction or
without proper authority
d) Misuse of College supplies and documents, including equipment, networked
infrastructure, keys, records, transcripts and permits
e) Use of College-owned, leased, or controlled computing equipment or facilities for
purposes other than those for which the facilities have been provided or interference
with the operations of such facilities (see also Network Acceptable Use)
f) Tampering with emergency telephones, fire protection equipment, or emergency
facilities (e.g., fire bells, fire extinguishers, fire hoses); disconnecting or blocking fire
alarms; setting unauthorized fires, or raising a false fire alarm; blocking or wedging open
fire and smoke doors on corridors or stairways
g) Obtaining, accessing, or disclosing all or any part of the confidential personal records
pertaining to a member of the College, or disclosing to others the content of such
records, without that person's express consent

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h) Using or permitting others to use College property, facilities, or resources to promote,

engage in, or further an activity which contravenes any provision of the Criminal Code or
any other local, municipal, provincial, or federal statutes
12) Smoking, Alcohol and Drug Use
a) Smoking on any College campus or any off-campus College sanctioned event, internship,
placement, or integrated learning opportunity (e.g., class trip)
b) Illegal use, possession, or distribution of a controlled or restricted substance
c) Contravention of provincial liquor laws or the policies of the College governing the
possession, distribution, or consumption of alcohol on the premises of the College
d) Entry upon premises of the College or involvement in any College activity in a state of
intoxication or while under the influence of any substance prohibited by the Controlled
Drugs and Substances Act
13) Visitors
Failure to properly monitor the activities of a visitor whom the student invited to a College
facility or failure to report misconduct by the visitor.

Sanctions
The College may impose one or more of the following sanctions where a Student has been found
to have breached the Code. Penalties imposed for misconduct are appropriate to the nature and
seriousness of the offence and take into account the student's offence history
14) Verbal Warning
15) Written Warning advising the student that:
a) It has been determined that a violation of the Code has occurred and that the
incident has been documented
b) The student’s conduct (act or omission) constituted a violation in contravention of
the Code
c) Further incidents may result in more severe Code sanctions
16) Behavioural Contract between the student and the College
a) Specifying conditions which must be met by the student before they may
return to class, placement, or participate in a College-approved activity
b) Failure to meet the terms of the contract may result in Suspension or
Expulsion of the student
c) If an agreement cannot be reached between the student and College, or if a
student refuses to sign the Behavioural Contract, the College shall impose a
sanction of Termination or Expulsion, depending on the circumstances
d) The Behavioural Contract or conditions of the contract may be reviewed after
an appropriate period, as specified in the contract, at the request of the
Student to the Executive Vice President
17) Suspension
a) Suspension is an order suspending the student from participation in all or
specified College activities, courses, or programs for a designated number of 1
to 3 business days. Unless otherwise specified, the sanctioned student shall NOT
be allowed to physically access the College Campus and any contravention
thereof may lead to more severe sanctions being imposed
b) Electronic access to College on-line services may be discontinued during this
period as the College or the Director, Facilities, Information Systems and
Technology or designate may determine to be appropriate

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Note: A Suspension is not imposed at a time that coincides with final exams or final
tests and will not interfere with due dates for final culminating projects. To avoid
interference with final exams or tests and final culminating projects, a student
continuing their studies and returning to the College may receive their imposed
sanction during the subsequent academic modules/blocks. A student graduating and
not returning to the College in the subsequent semester will have the Suspension
imposed during convocation and the student is not permitted to attend graduation but
will receive their credentials
18) Restitution Order
a) A Restitution Order is an order requiring the student to compensate the College, a
member of the College Community, or any other affected party for loss or damage
to property
b) The Student’s Record/File is subject to an encumbrance until the College is
provided with satisfactory evidence the student has complied with such an
order, or that arrangements satisfactory to the College have been made to
comply with the order
19) Termination
a) A Termination is an order requiring a student to be removed from an individual
course or all courses in which the student is enrolled, and which prohibits
participation in any College activities
b) This penalty will usually result in automatic failing (F) grades in affected courses
in which the student is registered, and no fees will be refunded for that
semester
c) The opportunity to receive a "W" ("withdrawn") grade is also forfeited
d) Electronic access to College on-line services is discontinued
e) The student may return to the College after the defined termination period has
elapsed (refer to the Termination section of this handbook)
20) Expulsion
a) Expulsion is an order that immediately terminates the student's contractual relationship
with the College
b) Permanently expels the student from all College programs, courses, and activities
c) Results in automatic failing (F) grades in all courses in which the student is
registered, and no fees will be refunded
d) Denies the student any opportunity to receive a "W" ("withdrawn")
e) The student may NOT return to the College for any future academic pursuit
21) No Trespass Order
In situations where an Expulsion, Termination, or Suspension Order is imposed, the
person under this Code who imposed the sanction may also authorize the delivery of a
notice under the Trespass to Property Act advising the student or former student that
they must not trespass on College property.

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Student Privacy
As part of the partnership agreement between triOS and Sault College any and all information
regarding your studies will be shared with the staff at Sault College.
We are committed to maintaining your privacy. Staff cannot disclose to any person whether a
student attends the College unless given written permission from the student to do so.
If you are anticipating any personal calls, please provide the Campus Director with written
permission to acknowledge that you are a student at The College.
We cannot discuss:
• Any information concerning your fellow students with you.
• Any information regarding your program with a family member or friend without your
written consent.

Confidentiality & Privacy

Employees sign a “Confidentiality Agreement” that covers every student who enrolls. triOS
understands and supports the provisions, including confidentiality, set out by the Freedom of
Information and Protection of Privacy Act.
If you wish to provide consent for us to discuss your studies with another person, please complete
the privacy form found in Appendix C.

Active Student Participation Policy

Active participation in your studies includes, but is not limited to:

• attending all scheduled sessions and classes

• completing all scheduled remote and online learning activities on time
• coming to class on time according to your schedule
• not speaking about students without permission from the student
• remaining in class for the full, scheduled time each day
• being prepared (homework or reading is done)
• being an active learner, by listening, participating and completing each task assigned
• working on assigned task during class time
• participating actively (with a good attitude) in labs, classes and clinics
• writing quizzes, tests and exams on the scheduled date
• being pro-active in your responsibility to succeed and seeking help when it is required (e.g.
academic, financial and budgeting advice and career guidance)

Attendance Policy
Employers expect near perfect attendance and the same is expected of students.

The following policies apply to all students:

• Prompt and regular attendance is expected of all students. This applies to classes, field
trips, internships etc.
• Instructors will monitor attendance of all students.

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• Poor attendance may affect the final mark. Evaluation in any course is based on class
assignments, participation/attendance, quizzes and/or exams.
• Students are expected to show up for all scheduled tests and examinations.
• Tardiness and leaving class early will be recorded.
• Absence from exams due to illness must be accompanied by a Doctor’s note.
• Students are responsible for making up missed hours.

All students are expected to attend each scheduled class and are responsible for fulfilling course
requirements that are missed during an absence. It is the responsibility of the student to notify The
College if they are going to be absent from school. This should be done prior to the start of the
student’s class.

Valid reasons for absences may include, but are not limited to illness, family emergency, childcare
issues, care of elderly or infirm relatives, family breakdown and/or homelessness. Documentation
must be provided to the Campus Director upon the student’s return.

Examples/Suggested Possible Documentation:

Although all future circumstances giving rise to the application of this policy cannot be predicted,
the following are examples of some of the types of absence situations which may occur:

a) Illness – a doctor’s note or medical certificate outlining the nature of the illness and the period
the student was away or is expected to be away from classes.

b) Family emergency – such as an accident or death of an immediate family member (i.e., spouse,
children (natural or adoptive), mother, father, sister, brother, stepmother, step-father, step-
sister or step-brother). For an accident, a doctor’s note or medical certificate confirming the
date of the accident and the period the student is expected to be away from classes as a result
of the accident. For death of an immediate family member, a copy of the obituary, Funeral
Director’s Statement of Death, coroner’s report or court ruling. For the death of an immediate
family member such as a parent, spouse or child, a student may miss a maximum of 5 class
days. For other family members such as grandparents, aunts and uncles, students may miss a
maximum of 2 class days. For general family emergencies, a letter from a family member
and/or doctor outlining the nature of the emergency.

c) Childcare issues – a letter from the childcare provider indicating the unavailability of childcare.

d) Emergency care of elderly or infirm relatives – a signed statement from the student explaining
the relationship of the student to the relative, the reason their support is required, a letter from
the primary caregiver or relative confirming the requirement of the support, medical
documentation from elderly or infirm relative, and the address of the dependent relative;

e) Family breakdown and/or homelessness – if the student is in an abusive relationship (i.e.,

domestic violence), which can result in homelessness, the student can provide a letter attesting
this. However, the student’s letter should also include one or all of the following: letter(s) from
neighbour(s) as witnesses, police report, letter from a shelter or letter from a counsellor.

triSO reserves the right to determine what constitutes valid and documented reasons.

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All students must demonstrate active participation to remain enrolled at The College.

Tardiness/Leaving Early
Punctuality is as important to employability as is regular attendance. Students are expected to be
present at the beginning of each class and remain for the entire class. All instructors have the right
to make any decision regarding entrance by any student who is late for his/her scheduled class.
Cases of excessive tardiness or habitually leaving prior to the end of the scheduled class may result
in disciplinary action.

College Program Hours

Students will receive their course schedule at the beginning of every semester. Students schedule
will be posted on the Student Web.

Course schedules may be adjusted every semester.

Every attempt is made to separate the scheduling of our classes into mornings, afternoons or
evenings; however, it may become necessary to change the delivery time of a course. The Campus
Director will attempt to give two (2) weeks advance notice of any change to the shift or schedule.

Students are encouraged to check the Student Web each week to confirm their schedule.

Student Surveys

Student satisfaction plays an important part in determining the role that our College Administration
team takes in supporting our student population. Each student may be asked to complete a course
survery at the end of every course. The results are automatically tabulated and made available
directly to the Management Team.

Students may also be asked to particiate in an annual student satisfaction survery, administered by
a third party organization.

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Admissions Policies and Procedures

For international studnets studying at the Brampton and Troonto campuses, all Sault College
admisisons policies and procedures apply.

For more information, please visit:

[Link]

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Academic Policies and Procedures

Academic Progress and Grading

All Sault College courses delivered at triOS campuses follow the Sault Colelge grading system.

A percentage grading system of 1 to 100% is used. The passing grade for individual courses is 50%.
Promotion to the next semester requires a weighted grade point average of 60%

A student can have 1.0 (or D or 50-59%) grade in any individual course and still pass that course,
but their overall average for the program must be a 2.0 (or C or 60%+) or higher.

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Requirements for Graduation

An overall minimum weighted GPA of 60% is required to graduate. Where courses have been
repeated, the highest course mark will be used in the calculation.

Course Outlines
Course outlines form the learning contract between faculty and students. The course outline
communicates to students the course expectations and learning outcomes, the delivery and
evaluation methods, and may also be used to determine transfer credit. Consistency in
development, revision, management, retention and distribution of course outlines promotes
program and student success.

All courses with the same title and course code will use a common course outline. Course outlines
will be followed in all classes. Course outlines delivered in Toronto and Brampton follow the same
learning outcomes as the courses same courses delivered at Sault College.

All course outlines, or syllabus, are available to studnets in the Brightsapce Learning Management
System, and will be reviewed with students on the fist day of classes.

Assessment Methods
The College Instructors are strongly committed to seeing every student achieve the learning
objectives of each course within a program. In general, our instructors:

1. Encourage contact between students and faculty

2. Develop reciprocity and cooperation among students
3. Encourage active learning
4. Give prompt feedback
5. Emphasize time on task
6. Communicate high expectations
7. Respect diverse talents and ways of learning

The College takes pride in its high standards for assessment and testing. During each course,
students may be tested through any or all of the following methods:

1. Daily testing based on assigned reading

2. Review quizzes given at intervals throughout the course to determine progress
3. End-of-course diploma/certificate exam
4. Presentations, performance demonstrations
5. Team/role playing assignments

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Students are required to participate in all methods of testing as scheduled. No exemptions will be
accepted. No quizzes or exam papers are returned to students. Please discuss any exam results
with your instructor within one week of the mark being posted to your Student Web page.

Examination Policies
The College conducts formal examinations and students are responsible for attending scheduled
exams and must remain in the classroom until they complete their exam. If the student leaves the
classroom during the test/exam, the completed portion of that test/exam must be handed in to the
instructor. That portion of the test/exam will not be returned. All tests/exams must be completed
within the official time allotted unless previously discussed with administration. No additional time
will be given for a test/exam if the student is late.

A student who is absent for an exam without sufficient documented reason will receive a mark of
zero. If the student can provide adequate proof of essential absence (a doctor’s certificate), the
student may be eligible to write a deferred exam. The deferred exam will be written outside of
regularly scheduled class hours on the day the student returns.

Procedure for Deferred Examinations

Deferred examinations are available to students who are not able to write a scheduled examination.
To qualify for a deferred examination, a student must supply one of the following:

• A Doctor’s certificate stating that an examination was missed for medical reasons.
• Documentation of hospitalization.
• Documentation of a court case.
• Acceptable documentatioaccon of other extenuating circumstances must be provided to
the Campus Director and will be accepted at the discretion of the Campus Director.

Students are encouraged to review the Rules and Regulations book for specific program guidelines
regarding deferred examinations.

Proctoring Exams
During remote learning, the Sault Brampton or Toronto campus conducts proctoring of exams
through the use of Proctorio - a comprehensive learning integrity platform.
It is mandatory for every student to use this software during remote learning to be able to
participate in midterm or final exams.
Proctorio ensures the privacy of the test taker and is completely automated, making it a very user
-friendly system.
This software may also be used on campus as needed to proctor exams.
For more information feel free to visit [Link]

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Academic Appeals (Grade Appeals)

The College has a formal appeal process for final grade. The College is committed to fairness and
consistency in making decisions affecting students. The Academic Appeal process is a service
function for students that provides a mechanism for reasonable review of grading decisions
affecting their academic progress.

The Academic Appeals policy and procedure are designed to ensure that students who believe that
they have not received a fair academic decision related to a final grade in a course they have taken
will have access to a comprehensive, respectful and impartial review of their concerns.

Definitions
Direct and significant: A decision or action of the College that results in the student’s progress in
their program of instruction to be restricted or halted. Direct Significance normally means the
decision/grade is material to progression (i.e., an exam, capstone project, internship), but does
not include normative assessments or portions of summative assessments.

Conflict of Interest: Any situation that has the potential to compromise professional judgment or
objectivity or is incompatible with an individual’s responsibilities to the College. Apparent conflict
of interest is where a reasonable person would think that the individual’s judgement is likely to be
compromised. A conflict of interest includes actual or apparent conflicts of interest.

Onus: Responsibility, accountability.

Procedural fairness: The student knows the facts and evidence of the case and issue in question,
the student has an opportunity to speak to the evidence before the College, and the College will
make decisions without bias.

POLICY
1) The College is committed to fair, timely, and consistent decision-making regarding students.
If a student believes they have been treated unfairly or the College has applied an academic
policy inconsistently, the student has the right to appeal.
2) The College is committed to the principle of procedural fairness as applied to student
appeals.
3) The College will make academic decisions in support of procedural fairness such that:
a) Decisions will be based on all the evidence provided to both parties.
b) Decisions will be based on reasonable inferences from all the information provided.
c) Decisions will be documented with a rationale provided.
d) The decision-maker(s) will be free from actual and/or perceived bias and hold no conflict
of interest in the outcome of the appeal.
4) All appeals will be based on the grounds which define the reason(s) a student believes they
have been treated unfairly. The ground(s) identified at the outset of the appeal will remain
consistent throughout the appeal and shall not be modified. For every ground identified by
the student, the onus is on the student to prove they have been treated unfairly for each
ground, so it is recommended students concentrate on the primary ground. The grounds for
appeal are limited to the following four (4) areas:

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a) Merit of Work: Claiming an error in assessing a student’s performance, such as:

i) Failing to record a grade for completed work
ii) Grade Variability – similar work is submitted by other students, but the grade
received is substantively different.
b) Procedural Error: Claiming a College policy or procedure has not been applied or
interpreted correctly by the decision-maker(s).
c) Compassionate: Claiming an illness, medical, legal (jury duty, but not incarceration) or
other extenuating circumstance that provides compelling evidence affecting the
student’s academic work, or;
d) Other Unfair Treatment: Claiming a College decision or action was unfair, unjust,
prejudicial, excessive, or inconsistent.
5) Academic appeals must be filed within 7 calendar days after the grade has been posted to
the Student Web for which the appeal is being sought.
Students must present a complete and well documented case consistent with this policy and its
procedure. If the student does not meet these criteria, or materials are submitted after the
prescribed timelines, the College reserves the right to dismiss the appeal.

Grade Appeal Procedure

Step 1 – Appeal to instructor
If the student wishes to appeal their grade, the first step is to contact their instructor.

Students may file a Step 1 appeal to the instructor, with in five business days after receiving a grade,
up until the deadline for grade appeals that is set out in Sault College Key Dates. Students must
send an e-mail to their instructor that sets out the basis for the appeal, which must include the
words “Grade Appeal” in the email subject line, all documentation and requests a Step 1 decision.

The instructor shall review the grade appeal and issue a written decision by replying back to the
student within five business days. Altneratively, the instructor and the student may agree to a
resolution, with the instructor shall document.

Step 2 – Appeal to Campus Director

Students who have received an unsatisfactory Step 1 decision or who have not received a timely
Step 1 decision may file a Step 2 appeal within four business days of receiving a Step 1 decision or
(if no Step 1 decision has been issued) within four business days from the date by which a Step 1
decision ought to have been made.

The Campus Director may work with the Education Manager or Program Coordinator in addressing
a grades appeal. The Campus Director or Education Manager or Program Coordinator will review
the appeal and review information from both the student and the instructor, and may request a
meeting with the student. A decision will be communicated to the student within six busines days.

Step 3 – Student Complaint Procedure

If a student is still not satisfied with result of a grades appeal, the student may file a formal
complaint under the Student Compliant Proceedure.

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Academic Advising
Our team is here to support you. For those that are struggling in your program, we have several
resources in place to help to support you. Students who are not maintaining a 60% minimum
average please contact us to discuss your academic progress and how we can help.

Email: [Link]@[Link] (Campus Director for Toronto)

[Link]@[Link] (Campus Director for Brampton)

Academic Withdrawal

Student initiated withdrawal:

You made a great choice to study at in your Sault College, but sometimes plans and interests
change.
A student may choose to withdraw from a course within their program. It is the responsibility of
the student to be aware of the potential academic and financial implications of the withdrawal
including program graduation ineligibility. A student may not initiate a withdrawal if a final grade
of “F” has been issued.
A student may choose to withdraw from their program. If you wish to withdraw form your
program, please contact your Campus Director to initiate the withdrawal process.
If you wish to withdraw from a course, or from your program, you must be aware of the key dates
for withdraws, as there may be both financial and academic penalties for withdrawals.
At the Brampton and Toronto Campuses, we follow the Sault College calendar for deadlines to
withdrw from courses. Please visit the following link for key dates:
[Link]
Internatioanal students should be aware of requirements of their study permit to maintain a full
time course load.

Withdraw due to failure to adhere to Code of Conduct:

Students may face diciplinary action, up to and including withdraw from your program, for failing
to comply with policies and procuredure as outlined outlined in this Student Handbook.
The College reserves the right to withdraw a student from a program without their signature for
code of conduct or academic policy violations, academic progress, or medical or safety reasons.

Key Dates
It is very important that studnets are aware of key dates for each semester.

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Your course schedule is available on the Student Web. Your course schedule will be available at
least one week before the start of each semester.
You will receive an email at the start of your program, with information on mandatory orientiaon
sessions.
At the Brampton and Toronto Campuses, we follow the Sault College calendar for deadlines to
withdrw from courses. Please visit the following link for key dates:
[Link]

Academic Integrity
Academic integrity is the core value, not only at The College, but at all learning institutions.
Purpose
To protect the reputation of the College and its credentials, we have a zero-tolerance position
with respect to any academic integrity offence. The College has a commitment to treat all
students fairly and equitably as it upholds it reputation. This policy describes the College’s
expectations regarding academic integrity and the College’s sanctions should a violation occur.

Scope
This policy applies to all College students, employees, delivery partners, affiliates, volunteers, and
contractors.

Definitions
Academic Integrity: The practice of holding oneself and others accountable for performing all
academic work in an honest, personally accountable, and ethical manner.

Academic Offence: The Act of obtaining or attempting to obtain unfair advantage or credit for
academic work for oneself or others by dishonest means. This act can be intentional or
unintentional, and includes, but is not limited to:
• Plagiarism: taking credit for another person’s work, such as
- submitting another person’s work as their own work.
- not citing or crediting an original source.
- submitting electronic files or data created by another person without the instructor’s
permission.
- submitting work from another course without the instructor’s permission.
• Allowing another person to complete the student’s work.
• Copying from another person during an evaluation.
• Using means, tools, or devices, personally or electronically, that are not permitted in the
preparation or completion of academic work.
• Using means or being in possession of prohibited tools or devices, including improperly
obtained evaluative materials (a copy of a test/quiz, etc.,) during an assessment.

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• Altering, falsifying records, or submitting false documentation.

Assisting or facilitating an academic offence.

• Misrepresenting fact, lying, bribery, coercion, or impersonating another person.

Academic Work: Tasks to be performed by students in fulfillment of a course or program

requirement, and includes, but is not limited to, quizzes, tests, examinations, case studies,
assignments, reports, essays, presentations, labs, projects, in-class work, placements/internships
and practical assessments.

POLICY
6) The College is committed to maintaining an environment that supports academic integrity. It
is expected that students will demonstrate academic integrity in all their academic activities.
7) All College members within the scope of this policy are expected to fully comply with the
investigation of an alleged academic offence.
8) Any threat or retaliation against members of the College, including students, who engage in
the administration of this policy, including any investigation, shall not be tolerated. Any
violation shall be subject to Policy P-2xx – Respectful Workplace.
9) Students who commit an academic offence will be penalized according to this policy and its
procedures.
10) Students may appeal the decision related to an academic offence under Policy A1yy –
Academic Appeals.
11) Students who have documented accommodations and use such in the completion of their
academic work, shall not be considered to be in violation of this policy.
12) Depending on the nature and extent of the academic violation, disciplinary penalties may be
imposed. These include, but are not limited to
a) Reduced grade for the assignment/assessment
b) Failing grade for the assignment/assessment
c) Failing grade for the course
d) Suspension from the program
e) Termination from the program
f) Expulsion from the College
13) A record of Academic Integrity violation(s) and the associated disciplinary action(s) from the
College will be maintained in the student’s permanent file.

At the beginning of every course, you will be required to review the Academic Integrity policy
and acknowledge you will comply and maintain academic integrity throughout the entire
duration of your studies.

Academic Progression
Purpose
Students may follow various pathways to achieve their academic goals. The College supports a
student’s exploration of the pathway that works best for their individual situation, and as such
accepts that a linear progression through a program of study may not fit every circumstance.

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Within this context, this policy establishes the guidelines for students to advance through a
program of study to its completion, culminating in graduation.

Scope
This policy applies to all College students, employees, delivery partners, affiliates, volunteers, and
contractors.

Definitions
Academic Probation: Conditions placed on a student who fails to maintain good standing

Evaluations: Any form of assessment, either formative or summative, that establishes a student’s
level of comprehension or mastery of skill(s), in the form of, but not limited to, quizzes, tests,
assignments, labs, exams, presentations, performances, professionalism, participation,
experiential learning, internships

Good Standing: Meeting all academic requirements for progression within a program of study

Program of Study: A suite of courses, that when grouped by the College, provide the knowledge
base required to meet the learning outcomes

Progress: Advancing from one course to the next, based on maintaining good standing, until all
courses in a program of study are completed.

POLICY

Progression
1. Once a student has been admitted into a program of study, their progress, normally, follows
the defined schedule of courses and blocks as established by the College.
2. The College has established standards it believes to be valid indicators of successful progress
toward graduation.
3. Students must maintain good standing in their program of study.
4. If a student has difficulty maintaining good standing, the Campus Director may, at their
discretion, apply interventions of academic probation to set immediate goals and strategies
for academic improvement and student success – a Student Success Plan.
5. When a student successfully completes all courses in a program of study by meeting the
minimum standard of academic progress, they will be granted the College credential
associated with the program.

Advanced Standing/Credit Transfer

This policy is intended to support and improve student pathways by defining and enabling the
conditions for credit transfer at Sault College. For an application for advanced standing please
contact: [Link]@[Link]

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Student Success Policy Framework

Academic Progression Time Limits

1. A program of study is normally completed within the defined time limit of the program as
established by the College.
2. Program time limits are based on typical academic progression and successfully meeting
the progression standards of the program.
3. The length of a program, defined in weeks, is provided to students in their admission
letter and/or contract with the College.
4. A student must maintain good standing and meet the progression requirements of their
program of study if provided an extension to the typical program of study time limit.

Successfully Meeting Progression Requirements (Issuing a Diploma)

6. When, in good standing, a student successfully completes all courses in a program of study
by meeting the minimum standard of academic progress, regardless of the pathway to
achieve that standard as noted in the cases above, they will be granted a formal transcript of
grades, an official Sault College credential associated with their program of study and may
attend a graduation ceremony.

Transcripts/Diplomas
Transcript requests must be submitted through your MySault account.

Ensure that you complete the full request form including the number of transcripts needed and
accurate delivery information.

Change of Address/Information
The College keeps in touch with all current and alumni students. Please make sure we have your
current address on file. If you have a change of address or phone number, please notify
Administration.

Photocopying and Printing Procedures

Realizing that some students may not possess a home printer, student printing may be accessible
from the student lab or classroom. Each student is provided with printing credits that are sufficient
for the printing required for their program. Students may track their printing and credits on the
student website. Additional printing credits may be purchased from the front desk staff, as
required. Please remember that double sided printing is cheaper and saves paper! Multiple copying
is limited to instructor handouts and must be done by the instructor. Due to technical reasons, the
administrative staff are not able to print documents for students from removable drives. Students
who wish to print from their removable drives may print to any printer that is available for student
use using their printing credits.

Photocopying may be done through the front desk of each campus, a charge of 10 cents per copy
will be charged and no copyrighted material may be copied. Students are not permitted to

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photocopy or print any curriculum, courseware, copyrighted material, cram exams, cheat sheets
etc.

Equipment
The equipment that The College has obtained to train students is high quality and is expensive to
replace. The College equipment is never to be removed from The College premises and should
always be handled with the utmost care and caution. In short, students need to treat the training
equipment as if it were their own.

Personal Listening/Communication Devices

Personal listening devices as well as communication devices such as cellular phones or
recording/other handheld devices must not be enabled in the classrooms or in the labs. No
recording of any kind can take place within the campus without written consent from the student
or staff member being recorded. During a quiz or exam all cell phones must be turned off and placed
on your desk or in your student bag.

Fee Collection and Refund Policy

Collection of Fees
All fees are paid to Sault College.

For further information, please visit: [Link]

Pay | Sault College

Refund of Fees
Should you wish to withdraw from your program, please be aware of the College’s refund policies.
It is very important that students are aware of key dates that impact refund eligablity. Key dates
can be found here:

Please visit [Link] for more information.

It is very important that students are aware of important dates that impact refund eligablity.
Important dates can be found here: [Link]
office/how-apply-important-dates

Students may also contact financialservices@[Link] or call 1-705-759-2554 x2300 for

further information.

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Student Complaint Procedure

At triOS College, we are committed to deliver the best quality of education available in Ontario. At
The College our vision is ‘to improve lives by sharing our knowledge and passion for excellence. In
accordance with our vision, we take suggestions and constructive criticism from our students,
employers and staff seriously. Most issues can be handled informally via a discussion with local on-
campus instructors. However, if the issue cannot be resolved informally, the Student Complaint
Procedure provides The College students with a 4-level escalation procedure. Each level of the 4
level procedures is outlined below:

Students have 30 days from their last day of attendance to lodge a complaint. This does not apply
to students who have been expelled from their program. See expulsion policy for details.

Note: The student has the right to have another person accompany them, as a representative in all
stages of this procedure. The other person may not be a party to the same complaint. This
representative has the right to make oral submissions on behalf of the student. If a
representative is requested; The College requires the party be identified by name and the
relationship of the representative to the student be disclosed to the College at the time the
meeting(s) is requested. The College also reserves the right to include another campus staff
member or other representative to be included in all levels of this process.

Level I - Informal Suggestion/Complaint

The College endeavors to provide the most positive environment for your educational experience.
From time to time, you may have a suggestion or concern that you would like to bring to our
attention. Students are encouraged to address any concerns immediately; please do not let a minor
problem develop into a major one. We encourage informal discussion with the campus staff
member who is involved as a first step. If after your conversation with the campus staff member,
you believe your question/concern has not been answered to your satisfaction, you should meet
with the Campus Director for an informal discussion. The mutual objective of this meeting will be
to resolve the question/concern. The Campus Director will provide a verbal resolution at the closure
of the meeting. The College supports informal verbal resolution of issues whenever possible.

Level II - Written Complaint with Local Campus Director

Most complaints can be resolved informally at Level I through a dialogue between the student and
their Campus Director. However, if a student believes that the verbally offered resolution does not
reasonably resolve their issue(s), they can escalate their concerns by submitting a formal Written
Complaint to their Campus Director (contact information can be found on the Student Web under
Resources).

The Campus Director will provide the student with the official triOS Student Complaint form. The
student must complete the form, retain a copy and return the original to the Campus Director
within 2 business days. Upon receipt, the Campus Director will schedule a meeting with the student
to review the written complaint within two business days.

If a resolution is reached during this meeting, the resolution will be documented and there will be
signoff that all parties have accepted the resolution. If no meeting is requested, or if there is no
resolution obtained in this meeting then, the Campus Director or a representative from the school
will respond with a written decision with reasons, to the student within 5 business days, not

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including the meeting date. This response will be in a sealed envelope and the student will be
notified via phone, email or in person that it is available for pick up at the front desk. If the student
fails to pick up the response by the end of the 3rd day after the student has been notified, this
document will be mailed to the student at the address currently on file (The College is not
responsible for non-delivery if the student has not provided a valid home address). Form for written
complaint can be found in Appendix A.

Level III - Written Complaint to The College Support Centre

Before continuing to a level III complaint, a student must meet with the Campus Director.
In unusual circumstances, a student may not be satisfied with the resolution provided at the
conclusion of the Level II complaint. In these occasional cases, the student must request a Level III
Complaint Form from the Campus Director and hand deliver a detailed response (Complaint Form
III and supporting documentation) to the Campus Director. The response must be in writing using
the complaint form, and the student is to retain a copy and deliver the original within five (5)
business days from the day following the date included on the initial response of the initial written
response from the school.

Upon receipt, the Campus Director will forward the student’s response to the Executive Vice
President, International for review. Within five (5) business days of the receipt of the written
complaint form, (not including the date of receipt) the Executive Vice President, International will
contact the student to set up a meeting with the student to discuss their concerns. Based on this
meeting, the student may expect a written decision with reasons from the College within five (5)
business days following the date of their discussion with the Executive Vice President, International.
This response will be in a sealed envelope and the student will be notified via phone, email or in
person that it is available for pick up at the front desk of the campus they attend. If the student
fails to pick up the response by the end of the 3rd day after the student has been notified, this
document will be mailed to the student at the address currently on file (the College is not
responsible for non-delivery if the student has not provided a valid home address).

On rare occasions, extenuating circumstances may prevent a student from submitting an initial
written student complaint. In these circumstances, these timelines may be adjusted at the
discretion of the Executive Vice President, International. A request for an extension must be made
in writing to the Executive Vice President, International.

Level IV- Written Complaint to Sault College.

If a student is not satisfied with the resolution provided at the conclusion of the Level III complaint
process, you can request that the situation be reviewed by the Dean, International and Partnerships
at Sault College.

Expulsion Policy
The College is committed to taking all reasonable steps to ensure students have the opportunity to
successfully complete their programs. The College has a commitment to ensure that within this
general framework all students are treated fairly and equitably. Students who do not support the
academic and ethical goals of The College for themselves and their fellow students may be subject
to penalties, up to and including expulsion.

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In general, we will attempt to resolve a situation without expulsion. Verbal warning, written
warnings and suspension may precede this final and most serious of actions. Where The College
deems the integrity, safety or well-being of our school, students, staff, clients, visitors and other
guests are in danger, then expulsion may be applied at our discretion at any point in the process.

The following outlines the conditions under which a student, who is in school or on an
internship/placement, may be expelled with cause:

1. Academic Dishonesty – students may be subject to expulsion at the discretion of the College for
academic dishonesty. Academic dishonesty is any word, action or deed performed alone, or
with others for the direct or indirect intention of providing an unfair advantage or benefit to self
or other student(s) including:

a. Cheating
b. Plagiarism
c. Unapproved collaboration
d. Alteration of records
e. Bribery
f. Lying
g. Misrepresentations

2. Code of Conduct - all students will be required to adhere to the following code of conduct.
Students are expected to dress and act in a business-like manner while attending classes. Your
time at the College is considered to be job readiness training. In keeping with this objective, we
do not allow students to wear clothing that is not considered to be professional, such as: short
shorts, tank tops etc. Clothing needs to be clean and properly mended. Uniforms must be worn
every day. At the discretion of the school administration, a student may be suspended or
terminated from school for serious or repeated incidence of any of the following:

• Intoxicated or drugged state of behaviour,

• Possession of drugs or alcohol upon school premises,
• Possession of weapons upon school premises,
• Behaviour through the act(s) (or omission of) creating a safety hazard to student(s) or other
persons including a client/resident or fellow employee while on an internship/placement
or on school premises,
• Disrespectful behaviour to other students, an administrator, faculty member of the school
or a supervisor, client/resident or fellow employee while on an internship/placement or
school premises,
• Failure to conform to college policies or any other stated or determined infractions of
conduct.

4. Significant Omissions or Errors in Admissions Documentation – The College has a responsibility

to ensure students have been admitted in accordance with the registration requirements for the
program. Students who knowingly, or in error, misrepresent their applications are subject to
immediate expulsion.

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5. Academic Failure – students who fail to achieve the required academic standing in their
programs may be expelled from the program. The College may, at its discretion, based on the
program of study, offer alternatives to a student. These options are outlined in the Academic
Policies and Procedures in the Student Handbook.

6. Attendance – students who do not achieve the required attendance as stated in our Attendance
Policy in our Student Handbook are subject to expulsion. Students who are absent from class for
more than five consecutive days without sufficient cause and supporting documentation will be
expelled.

7. Harassment or Discrimination – the safety of our students, staff and visitors is important and we
take pride in ensuring that everyone is secure and safe while attending our college. The College
does not condone harassment or discrimination of any student, staff, client or visitor to the
College. Students participating in harassing or discriminatory activities are subject to immediate
suspension pending investigation. Expulsion is mandatory for any student who is deemed by
the investigation to have engaged in harassing or discriminatory activities. In determining what
constitutes harassment or discrimination, please refer to The Ontario Human Rights Code.

8. Misuse of College Property – College property is for the provision of college services. Students
who damage, misuse, steal or otherwise use the property in a way that is prohibited may be
expelled and required to make restitution.

9. Endangerment of Staff or Students – The College is committed to the right of all College staff,
students, clients and visitors to be safe. Students, who by action or neglect, in any way endanger
the safety of themselves or others, while in-school or on an external work placement, may be
expelled.

Prior to expulsion, depending on the severity and nature of the situation, the College may take
intermediate steps at its discretion including:

a. Verbal warning – depending on the severity of the occurrence, the student and a Campus
Administrator will meet within one business day to discuss the situation and provide a
resolution.
b. Written warning – depending on the severity of the occurrence, or if a resolution is not
forthcoming during the initial meeting, a written warning will be given to the student within
one business day of the occurrence, or the meeting. This warning will become part of the
student’s academic file. It will refer to any previous occurrences of the same
behaviour/incidents (where related).
c. Suspension – depending on the severity of the occurrence, students may face a suspension of
up to 5 days. A written notice of suspension, outlining the details and the length of the
suspension will be hand delivered to the student or will be sent by mail. The suspension will
take effect based on the date of the occurrence. This written notice of suspension will become
part of the student’s academic file.
d. Expulsion – based on the above conditions, a student may be expelled. A student who is
subject to expulsion for any reason will be notified in writing, either hand delivered or by mail.
The College is not responsible for non-delivery by mail if the student has not provided a valid
home address where the student currently resides.

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Notification of expulsion will contain a description of the basis for expulsion and the effective date.
Expelled students who dispute the facts of the expulsion must appeal the decision, in writing, to
the Campus Director within two business days of the date of the written notification of expulsion.
The Campus Director will set up a meeting within five days after receiving the complaint form.
Students who file an appeal and are unsuccessful are considered terminated from the College. A
student who wishes to further appeal their termination may follow the student complaint policy.

Fees for Expelled Students

A student who is expelled by The College will be considered terminated from their program on the
effective date of the expulsion. Upon expulsion, a student will be officially withdrawn from their
program and a settlement of their account will be completed under our Fee Refund Policy.
Return of Property
A student who is expelled is responsible for the return of any College property in their own
possession within 5 days of the expulsion and will be held financially responsible for any property
not returned in good condition or as outlined in the student contract.

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Career Services
The primary focus of the Career Services/ Employment Specialist (ES) team at The College is to
help our students become job ready!
This involves working closely with each student to understand their aptitude and aspirations,
provide them with the tools they will require to successfully complete their job search, and help
them secure internship placements when it is a requirement of their program.

Networking with volunteer/internship hosts, potential employers, guest speakers and organizing
skills workshops and career fairs are some of the strategies the ES team employ to help students’
network and explore different career opportunities.

While Sault College Brampton and the Toronto Campus offers career services geared to facilitating
and fostering contacts between students and possible employers, Sault College Brampton or the
Toronto Campus does not guarantee any job offers to any student. It is the responsibility of the
student to work in partnership with their Employment Specialist team to conduct their job search
and choose their own employment opportunities.

Mandatory Internship Placements

In some programs, internship is a diploma requirement and is designed to provide the student with
on-the-job experience and an opportunity to utilize their newly acquired skills. The internship must
be conducted in a legitimate, industry-related and supervised environment.

Our Employment Specialist teams will act as facilitators between qualified students and employers
to find the right field placement experience for each student and host. Upon completion of the
internship, the host employer will complete an evaluation which assesses the student’s skills,
professional conduct and the ability to handle the work assigned.

All students enrolled in a program that includes a internship must attend a mandatory one-hour
Internship Orientation as scheduled.

Internship Criminal Record Check and Immunizations

Some employers require a police record check (and at times an enhanced police record check) for
criminal offences before accepting a student into the work environment. The police record check
shall be obtained at the student’s expense. The College assumes no obligation for students who are
unable to provide a clear police record check.

Students may also be required to have certain immunizations for internship placement in some
healthcare settings and early childhood education settings. Immunization requirements will be
communicated to students in advance of going in internship palcments.

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Working in Canada
Full time International Students with a valid study permit are eligible to work in Canada, on or off
campus during the academic period and full time during scheduled breaks. You may be eligible to
work more than 20 hours per week off campus under a temporary public policy. Find out if you
meet the requirements.

For more information about working in Canada as an international student, visit

[Link]

Work as a internship Student

If you are required to complete an internship or internship as part of your program you will need
to apply for a work permit. For more information, visit [Link]
[Link]

Post Graduate Work Permit Program (PGWPP)

At the completion of your studies, you can gain valuable work experience here in Canada. You will
need to obtain a PGWP which may be up to three years, depending on the duration of your
studies. For more information and eligibility requirements, visit:
[Link]

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Anti-Violence, Harassment and Discrimination Policy

Sault College Brampton and Toronto is committed to building and preserving a safe, productive
and healthy study environment for our students based on mutual respect. In pursuit of this goal,
the College does not condone and will not tolerate acts of violence, bullying, or harassment
against or by any The College student or employee.

Our Anti-Violence, Harassment and Discrimination Policy is not meant to stop free speech or to
interfere with everyday interactions. However, what one person finds offensive, others may not.
Usually, harassment can be distinguished from normal, mutually acceptable socializing. It is
important to remember it is the perception of the receiver of the potentially offensive message -
be it spoken, a gesture, a picture or some other form of communication which may be deemed
objectionable or unwelcome - that determines whether something is acceptable or not.

Definitions
School Violence or Bullying:
School violence or bullying is the exercise, statement or behaviour of physical force by a person
against a student or employee in a college that causes or could cause physical injury to the
student or employee, such as:

• Physical acts (e.g., hitting, shoving, pushing, kicking, sexual assault, throwing an object at
a student, kicking an object the student or employee is standing on such as a ladder or
trying to run down a student or employee using a vehicle or equipment such as a forklift).
• Any threat, behaviour or action which is interpreted to carry the potential to harm or
endanger the safety of others, result in an act of aggression, or destroy or damage
property.
• Disruptive behaviour that is not appropriate to the school environment (e.g., yelling,
swearing).

Domestic Violence:
A person who has a personal relationship with a student – such as a spouse or former spouse,
current or former intimate partner or a family member – may physically harm, or attempt or
threaten to physically harm, that student or employee while at the college. In these situations,
domestic violence is considered school violence.

Personal Harassment:
Any unsolicited, unwelcome, disrespectful or offensive behaviour that an underlying sexual,
bigoted, ethnic or racial connotation and can be typified as:

Behaviour that is hostile in nature, and/or intends to degrade an individual based on personal
attributes, including age, race, nationality, disability, family status, religion, gender, sexual
orientation, and/or any other Human Rights protected grounds.

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• Sexual solicitation or advance made by a person in a position to confer, grant or deny a

benefit or advancement to the person where the person making the solicitation or
advance knows or ought reasonably to know that it is unwelcome.
• Reprisal or a threat of reprisal for the rejection of a sexual solicitation or advance where
the reprisal is made or threatened by a person in a position to confer, grant or deny a
benefit or advancement to the person.
• Unwelcome remarks, jokes, innuendoes, propositions, or taunting about a person’s body,
attire, sex or sexual orientation and/or based on religion.
• Suggestive or offensive remarks.
• Bragging about sexual prowess.
• Offensive jokes or comments of a sexual nature about a student.
• Unwelcome language related to gender.
• Displaying of pornographic or sexist pictures or materials.
• Leering (suggestive persistent staring).
• Physical contact such as touching, patting, or pinching, with an underlying sexual
connotation.
• Sexual assault; for the most part, victims of sexual harassment are female. However,
conduct directed by female students or employees towards males and between persons
of the same sex can also be held to constitute sexual harassment.
• Any actions that create a hostile, intimidating or offensive school environment. This may
include physical, verbal, written, graphic, or electronic means.
• Any threats of physical violence that endangers the health and safety of the student or
employee.

Racial/Ethnic Harassment:
Any conduct or comment which causes humiliation to a student or College employee because of
their racial or ethnic background, their colour, place of birth, citizenship or ancestry. Examples of
conduct which may be racial or ethnic harassment include:

• Unwelcome remarks, jokes or innuendos about a person's racial or ethnic origin.

• Colour, place of birth, citizenship or ancestry.
• Displaying racist or derogatory pictures or other offensive material.
• Insulting gestures or practical jokes based on racial or ethnic grounds which create
awkwardness or embarrassment.
• Refusing to speak to or study/work with someone or treating someone differently
because of their ethnic or racial background.

Student Anti-Violence, Harassment and Discrimination Policy

Sault College Brampton and the Toronto Campus is committed to providing a safe and healthy
study environment free from violence, threats of violence, discrimination, harassment,
intimidation and any other misconduct. Similarly, weapons are strictly prohibited from the
college's premises and violators will be subject to discipline action and the incident will be
reported to the police.

It is also a violation of The College’s Anti-Violence, Harassment and Discrimination Policy for
anyone to knowingly make a false complaint of violence, harassment, or discrimination or to

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provide false information about a complaint. Students who violate this policy are subject to
disciplinary and/or corrective action, up to and including expulsion from school.
This policy prohibits reprisals against students, acting in good faith, who report incidents of
violence, harassment, or discrimination, or act as witnesses. Administration will take all
reasonable and practical measures to prevent reprisals, threats of reprisal, or further violence,
harassment, or discrimination. Reprisal is defined as any act of retaliation, either direct or
indirect.

Application of this Policy

This policy applies to all individuals studying at The College. The college will not tolerate violence,
harassment, or discrimination whether engaged in by fellow students, employees, managers,
officers, directors, or contract service providers of the college.

All The College students and administrators are personally accountable and responsible for
enforcing this policy and must make every effort to prevent violence, discrimination, or harassing
behaviour and to intervene immediately if they observe a problem or if a problem is reported to
them.

For the purposes of this policy, violence, harassment, discrimination, or bullying can occur:

• At the campus.
• At student-related social functions.
• In the course of study assignments outside the college.
• Over the telephone if the conversation is study-related; or
• Elsewhere, if the person is there as a result of student-related responsibilities or a
student-related relationship.

Records
Records of all formal and informal resolutions, meetings, and reviews will be kept by the Campus
Director, except where otherwise stated in this policy. The records will only be available to the
Campus Director and appropriate management, and only in the following circumstances:

1. When determining an appropriate disciplinary action for subsequent violence, bullying,

discrimination, or harassment complaints.
2. When a complaint against retaliatory action is made.
3. When a decision or resolution is reviewed.

Both the Complainant and the Respondent are eligible to obtain copies of meetings or of their
own statements made throughout the course of the remediation processes relating to:

• Violence or bullying.
• Discrimination and/or harassment.

Special Circumstances
Should a student have a legal court order (e.g. restraining order, or “no-contact” order) against
another individual, the student is encouraged to notify his or her Campus Director, and to supply
a copy of that order to them. This will likely be required in instances where the student strongly

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feels that the aggressor may attempt to contact that student at The College, in direct violation of
the court order. Such information shall be kept confidential.

If any visitor to The College is seen with a weapon (or is known to possess one), makes a verbal
threat or assault against a student or another individual, witnesses are required to immediately
contact the police, emergency response services, campus administration, and the Human
Resources Department.

All records of harassment, and subsequent investigations, are considered confidential and will not
be disclosed to anyone except to the extent required by law.

In cases where criminal proceedings are forthcoming, The College will assist police agencies,
lawyers, insurance companies, and courts to the fullest extent.

Fraudulent or Malicious Complaints

This Anti-Violence, Harassment and Discrimination Policy must never be used to bring fraudulent
or malicious complaints against members of the Sault College Brampton or Toronto community,
including students or employees. It is important to realize that unfounded/frivolous allegations of
personal harassment may cause both the accused person and the college significant damage. If it
is determined by the college that any student has knowingly made false statements regarding an
allegation of personal harassment, immediate disciplinary action will be taken. As with any case of
dishonesty, disciplinary action may include immediate expulsion without further notice.
Disciplinary Measures
If it is determined by the college that any student has been involved in violent behaviour,
unacceptable conduct, personal harassment, or discrimination, immediate disciplinary action will
be taken. Such disciplinary action may involve counselling, a formal warning, suspension, and
could result in immediate expulsion without further notice.

Confidentiality for Entire Policy

Sault College Brampton and the Toronto Campus will do everything it can to protect the privacy of
the individuals involved and to ensure that Complainants and Respondents are treated fairly and
respectfully. Sault College Brampton and the Toronto Campus will protect this privacy so long as
doing so remains consistent with the enforcement of this policy and adherence to the law.
Neither the name of the person reporting the facts nor the circumstances surrounding them will
be disclosed to anyone whatsoever unless such disclosure is necessary for an investigation or
disciplinary action. Any disciplinary action will be determined by the College and will be
proportional to the seriousness of the behaviour concerned. The College will also provide
appropriate assistance to any student who is victim of violence, harassment or discrimination.

Managing and/or Coaching

Counseling and the implementation of disciplinary actions is not a form of personal harassment,
and the policy does not restrict a college administrator’s responsibilities in these areas.

Policy Review
The College will review this policy annually and will post the policy in the Student Handbook and
on the student website.

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Violence and Bullying Procedure

Violence Risk Assessment

The College will conduct a risk assessment of the study environment to identify any issues related
to potential violence or bullying that may impact the operation and will institute measures to
control any identified risks to student safety.

The risk assessment may include a review of records and reports (i.e. security reports, student
incident reports, student surveys, health and safety inspection reports, first aid records or other
related records). Specific areas that may contribute to risk of violence include: contact with
public, exchange of money, receiving doors, studying alone or at night, etc. Research may also
include a review of similar colleges with respect to their history of violence.

The College will communicate information relating to a person with a history of violence where:

• Students may reasonably be expected to encounter the person in the performance of

their studies; and
• There is a potential risk of violence as a result of interactions with the person with a
history of violence.

The college will only disclose personal information that is deemed reasonably necessary to
protect the student from physical harm.

Reporting Violence or Bullying

In the event that you are either directly affected by or witness to any violence in the college, it is
imperative for the safety of all The College students and employees that the incident be reported
without delay. Reporting any violence or potentially violent situations should be done
immediately to campus administration.

Investigating Reports of Violence or Bullying

The College Shall:

• Investigate all reported acts/incidents of violence or bullying, and: consult with other
parties (i.e. Legal Counsel, Health & Safety consultants, Human Rights office, local Police
Services).
• Take all reasonable measures to eliminate or mitigate risks identified by the incident; and
document the incident, its investigation, and corrective action taken.
• Review this policy and hazard assessments annually, or as changes to student
responsibilities or environments occur, and revise the assessment as needed.
• Review annually, in conjunction with review of hazard assessments, the effectiveness of
actions taken to minimize or eliminate violence in the college and make improvements to
procedures, as required.

Seeking Immediate Assistance

Canada’s Criminal Code deals with matters such as violent acts, threats and behaviours such as
stalking. The police should be contacted immediately when an act of violence has occurred in the

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college or when someone in the college is threatened with violence. If a student feel threatened
by another student, employee, volunteer, contractor, vendor, visitor or client/customer then an
immediate call to “911” is required.

Discrimination and Harassment Procedure

Reporting Discrimination or Harassment

Informal Procedure
If you believe you have been personally harassed or discriminated against you may:

• Confront the harasser or person doing the discriminating personally or in writing pointing
out the unwelcome behaviour and requesting that it stop; or
• Discuss the situation with the Campus Director or Executive Vice President of Operations
Any student who feels discriminated or harassed against can and should, in all confidence and
without fear of reprisal, personally and immediately report the facts directly to your Campus
Director or another campus manager if your Campus Director is the one accused of being the
harasser or discriminator.

Formal Procedure
If you believe you have been personally harassed or discriminated against you may make a
written complaint. The written complaint must be delivered to the Campus Director or another
campus manager or if not available the Executive Vice President of Operations. Your complaint
should include:

1. the approximate date and time of each incident you wish to report
2. the name of the person(s) involved in each incident
3. the name of any person(s) who witnessed each incident
4. a full description of what occurred in each incident

Investigating Reports of Discrimination or Harassment

Once a written complaint has been received, The College will complete a thorough investigation.
Harassment should not be ignored as silence can, and often is, interpreted as acceptance.
Students will not be expelled, disciplined or denied study opportunities because they rejected
sexual advances or because they lodged a complaint when they honestly believed they were
being harassed or discriminated against.

For the purposes of this section the following definitions apply:

Complainant – The person who has made a complaint about another individual who they believe
committed an act of discrimination or harassment against them.

Respondent – The person whom another individual has accused of committing an act of
discrimination or harassment.

The investigation will include:

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• Informing the harasser(s) of the complaint.

• Interviewing the Complainant, any person involved in the incident and any identified
witnesses.
• Interviewing any other person who may have knowledge of the incidents related to the
complaint or any other similar incidents.
• A copy of the complaint, detailing the Complainant's allegations, is then provided to the
Respondent(s).
• The Respondent is invited to reply within 7 days in writing to the Complainant's
allegations and the reply will be made known to the Complainant before the case
proceeds further.
• The investigation will be completed within 30 days.
• The College will do its best to protect from unnecessary disclosure the details of the
incident being investigated and the identities of the complaining party and that of the
alleged Respondent.
• During the investigation, the Complainant and the Respondent will be interviewed along
with any possible witnesses. Statements from all parties involved will be taken and a
decision will be made.
• If necessary, the College may employ outside assistance or request the use of legal
counsel.
• Students will not be expelled, disciplined or denied study opportunities because they
rejected sexual advances of another student or employee or because they lodged a
harassment complaint when they honestly believed they were being harassed.
• Where it is determined that harassment has occurred, a written report of the remedial
action will be given to the individuals concerned.

If the Complainant decides not to lay a formal complaint, the Campus Director, along with Human
Resources, may decide that a formal complaint is required (based on the investigation of the
incident) and will file such document(s) with the person(s) against whom the complaint is laid (the
Respondent(s)).

Purpose
All employees and students at the College have a right to work and study in an environment that is
free from any form of sexual harassment and/or sexual violence. This document outlines the
College’s policy and response protocol to sexual harassment and/or sexual violence and ensures
those who experience sexual harassment and/or sexual violence are believed, and their rights
respected.

The College has a process of investigation that protects the rights of individuals and holds
individuals who have committed an act of sexual harassment and/or sexual violence accountable.

Policy Statement
The College has zero tolerance for sexual harassment and/or sexual violence in all its forms. The
College is expected to be a safe space where employees and students feel able to work, learn and
express themselves in an environment free from sexual harassment and sexual violence. All

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reported incidents of sexual harassment and/or sexual violence will be appropriately investigated
to the best of the administration’s ability and in a manner that is fair and equitable.

Sexual harassment and/or sexual violence can occur between individuals regardless of sexual
orientation, gender, and gender identity or relationship status as articulated in the Ontario Human
Rights Code. The College is committed to creating a safe and positive space where all employees
and students feel able to work, learn and express themselves in an environment free from sexual
and gender-based harassment and/or violence.

Definitions
Sexual Harassment:
Sexual harassment is any interaction between individuals, regardless of gender, that can be
characterized as unwelcome sexual advances or misconduct. This includes but is not limited to:

• Requests for sexual favors;

• Verbal conduct of a sexual nature;
• Physical conduct of a sexual nature;
• Submission to sexual favours or conduct as being implied as a condition of an employee’s
employment or student’s enrollment;
• Implying that rejection of sexual advances will affect employment decisions regarding that
individual;
• Creating a sexually intimidating or offensive working environment; or
• Creating a sexually degrading, humiliating, or hostile work environment. (Generally, a single
sexual joke, offensive epithet, or request for a date does not constitute a hostile
environment of sexual harassment; however, being subjected to such jokes, epithets, or
requests on more than one occasion may constitute a hostile environment of sexual
harassment.)

Sexual Violence:
Sexual violence means any sexual act or act targeting a person’s sexuality, gender identity or gender
expression, whether the act is physical or psychological in nature, that is committed, threatened,
or attempted against a person without the person’s consent, and includes sexual harassment,
stalking, indecent exposure, voyeurism, and sexual exploitation.

Consent:
The voluntary and explicit agreement to engage in the sexual activity in question. It is the act of
willingly agreeing to engage in specific sexual behaviour, and requires that a person is able to freely
choose between two options: yes or no. This means that there must be an understandable
exchange or affirmative words, which indicates a willingness to participate in mutually agreed upon
sexual activity.

It is imperative that all understand the following additional information:

- Silence or non-communication must never be interpreted as consent and a person in a state

of diminished judgment cannot consent.
- A person is incapable of giving consent if they are asleep, unconscious, incapacitated or
otherwise unable to communicate.

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- A person who has been threatened or coerced (e.g. is not agreeing voluntarily) into
engaging in the sexual activity is not consenting to it.
- A person who is drugged is unable to consent.
- A person may be unable to give consent when he/she is impaired by and/or under the
influence of alcohol and/or drugs.
- A person may be unable to give consent if they have a mental disability preventing them
from fully understanding the sexual acts.
- The fact that consent was given in the past to a sexual or dating relationship does not means
that consent is deemed to exist for all future sexual activity.
- A person can withdraw consent at any time during the course of a sexual encounter.
- A person may be incapable of giving consent to a person in a position of trust, power or
authority.
o Any sexual relationship between an employee and a student, where the employee
teaches or has professional contact with the student as part of their employment
responsibilities, is prohibited.
o Any sexual relationship between an employee with supervising responsibilities and
an employee who reports to them, directly or indirectly, must be reported to their
manager (includes Campus Director) and Human Resources who will work with the
parties to address any potential conflict of interest.
- Consent cannot be given on behalf of another person.

Survivor:
Someone who has experienced sexual harassment or sexual violence may choose to identify as a
survivor. Individuals might be more familiar with the term ‘victim’. The term survivor is used
throughout this policy where relevant because some who have experienced sexual harassment or
sexual violence believe they have overcome the violent experience and do not wish to identify with
the victimization. It is the prerogative of the person who has experienced these circumstances to
determine how they wish to identify.

Application
This policy applies to all individuals working for the College and studying at the College, including
employees and students. Employees are considered front line employees, temporary employees,
contract service providers, contractors, volunteers, all supervisory personnel, managers, or
directors.

Any contractor, supplier, volunteer or visitor who attends on campus will be subject to complaints
if they engage in prohibited conduct. Where a complaint against the respondent is substantiated,
triOS College will take appropriate action.
Commitments
a) Assisting those who have experienced sexual harassment or sexual violence by providing
choices, including detailed information and support, such as provision of and/or referral to
counselling and medical care, and appropriate academic and other accommodation.
b) Ensuring that those who disclose they have been sexually harassed or experienced sexual
violence are believed, and that their right to dignity and respect is protected throughout
the process of disclosure, investigation and institutional response.
c) Addressing harmful attitudes and behaviours that reinforce that the person who
experienced sexual harassment or sexual violence is somehow to blame for what
happened.

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d) Treating individuals who disclose sexual harassment or sexual violence with compassion,
recognizing that they are the final decision makers about their own best interests.
e) Ensuring that internal investigation procedures are available in the case of sexual
harassment or sexual violence, even when the individual chooses not to make a report to
the police.
f) Engaging in an appropriate investigation process that ensures fairness and due process.
g) Contributing to the creation of a college atmosphere in which sexual harassment and sexual
violence is not tolerated.
h) Monitoring and updating our policies and procedures to ensure that they remain effective
and in-line with other best practices.

Training, Reporting and Responding to Claims of Sexual Harassment and/or Sexual Violence
a) Sault College Brampton and Toronto will include a copy of the Sexual Harassment and
Sexual Violence Policy in the Student Handbook and will include a statement in every
student enrollment contract made between the College and our students indicating where
the student can find the policy for review; and the College will provide a copy of the Sexual
Harassment and Sexual Violence Policy to all managers (including corporate directors,
owners, partners, other persons who manage or direct the college’s affairs, and their
agents), instructors, employees, and contractors, and will train them about the policy and
its processes of reporting, investigating, and responding to complaints of sexual
harassment and/or sexual violence involving our students.
b) Any company participating in offering student internships on their premises must provide
an undertaking in writing that it is in compliance with all applicable legislation, including
the Ontario Human Rights Code and the Occupational Health and Safety Act and will
provide students access to those policies should they encounter issues relating to sexual
harassment and/or sexual violence in the workplace.
c) The Sexual Harassment and Sexual Violence Policy will be published on our website and the
internal student website.
d) Any Sault College Brampton or Toronto management, instructor, employee, contractor,
and/or student will immediately report incidents of sexual harassment and/or sexual
violence upon becoming aware of them.
e) Any Sault College Brampton or Toronto management, instructor, employee, contractor,
and/or student that has experienced sexual harassment and/or sexual violence are
encouraged to come forward to report as soon as they are able to. Incidents should be
reported to a manager (includes Campus Director), and/or the Director of Human
Resources.
f) If reported to a manager (includes Campus Director), all incidents will be escalated to the
Director of Human Resources.
g) Where the College becomes aware, or should be reasonably aware, of incidents of sexual
harassment and/or sexual violence by a management member, instructor, employee,
contractor, and/or student or against a management member, instructor, employee,
contractor, and/or student, on or off triOS/Sault property, triOS/Sault college will take all
reasonable steps to ensure the safety of all employees and students.
h) The College recognizes the right of the complainant not to report an incident of or make a
complaint about sexual harassment and/or sexual violence or not request an investigation
and not to participate in any investigation that may occur.

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i) Notwithstanding (h) above, where the College may be required by law or its internal
policies to initiate an internal investigation and/or inform police without the complainant’s
consent if it believes the safety of members of its campus or the broader community is at
risk.
j) In all cases, including (h) above, the College will appropriately accommodate the needs of
its employees and students who are affected by sexual harassment and/or sexual violence.
Employees or students seeking accommodation should contact the local Campus Director
or Director of Human Resources. In this regard the College will assist employees and/or
students who have experienced sexual harassment and/or sexual violence in obtaining
counselling and medical care, and provide them with information about sexual harassment
and/or sexual violence supports and services available in the community. Employees
and/or students are not required to file a formal complaint in order to access supports and
services.

Complaint Process and Investigations

A complaint of sexual harassment and/or sexual violence can be brought forward under this policy
by any employee or student. All formal complaints should be made in writing to the Director of
Human Resources. The other officials, offices, or departments that will be involved in the
investigation are the Director of Human Resources and Campus Director.

Upon receipt of a report of an incident or a complaint of alleged sexual harassment and/or sexual
violence being made, the Director of Human Resources will respond promptly and:

(i) Determine whether an investigation should proceed and if the complainant wishes to
participate in an investigation;
(ii) Determine who should conduct the investigation having regard to the seriousness of
the allegation and the parties involved;
(iii) Determine whether the incident should be referred immediately to the police;
In such cases where civil proceedings are commenced in respect of allegations of sexual
harassment and/or sexual violence, Sault College Brampton or Toronto may conduct
its own independent investigation and make its own determination in accordance with
its own policies and procedures; and
(iv) Determine what interim measures ought to be put in place pending the investigation
process such as removal of the respondent or seeking alternate methods of providing
necessary course studies when involving a student.

Sault College Brampton or Toronto will seek to achieve procedural fairness in dealing with all
complaints. As such, no sanction and/or disciplinary action will be taken against a person or group
without their knowledge where there is an alleged breach of this policy. Respondents will be given
details of the allegations and an opportunity to answer to the allegations.

If you have Experienced Sexual Harassment or Sexual Violence

Go to a safe place where you can find physical safety and support.

(i) Find a trusted friend or colleague.

(ii) Call your local rape crisis line, if available.
(iii) Go to or call your local sexual assault/domestic violence care centre is available.

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(iv) Call your local Police Service.

As an employee or student of The College you may be the first person to whom a survivor discloses
about an act of sexual harassment and/or sexual violence. If you require support during this time
you may contact a local campus director or human resources who will provide the guidance and
information you may need. As the person hearing the disclosure you should not go beyond your
own comfort level or expertise when responding to a disclosure. It is important to be supportive
while referring survivors to the right person who can provide the help they need. You also need to
know that receiving a disclosure can, itself be, traumatic and that supports are available to help you
cope.

If you have received a report of an incident of sexual harassment or sexual violence

If an employee or student reports to you an incident of sexual harassment and/or sexual violence
you need to immediately assess the situation and if you think the employee or student is at risk you
must contact a local member of campus management (Campus Director) or human resources. The
manager and/or human resources will provide an immediate response to safety concerns.

A member of human resources or local management will be the complaint manager. They will work
with the employee or student to provide:

(i) Immediate appropriate assistance and support.

(ii) Explain the sexual harassment and sexual violence policy and procedure to the employee
or student and provide them with all relevant materials.
(iii) Human Resources and local campus management will work together to set up a safety plan
for the survivor.
(iv) Ask the survivor if they wish to report the incident to the police and if they wish to report,
contact the local Police Services to arrange for them to come to the campus to take the
report. The complaint manager will be with the employee or student when they meet with
the police. The survivor also has the right to have a friend or advocate with them when they
report to police.

If the survivor wishes to file an internal complaint the complaints manager, working with human
resources, will provide the following assistance:

1. Explain the options available for dealing with the complaint; informal or formal – the
complainant has the right to decide how they wish to address their complaint.
2. Ensure the survivor knows they have a right to have a support person with them throughout
any process that may develop to address their complaint.
3. Explain how their complaint could be shared with other parties on a need-to-know basis
only. We will limit the knowledge of the complaint to only those at the college who need
to know in order to process the complaint or to assist in the investigation.
4. If the survivor decides to issue a formal written complaint, the complaints manager will
assist in preparing and filing their internal complaint.
5. Once the complaint is written and approved by the complainant the complaints manager
will contact human resources for assistance.

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6. Interviewing the complainant to ensure a complete understanding of the allegation and

gathering additional information that may not have been included in the written complaint
such as the date and time of the incident, the persons involved, the names of any person
who witnessed the incident and a complete description of what occurred.
7. Informing and interviewing the respondent of the complaint, providing details of the
allegations and giving the Respondent an opportunity to respond to those allegations and
to provide any witnesses the respondent feels are essential to the investigation. The
respondent will be provided with a copy of the complaint, and any written response to the
complaint received will be shared with the complainant within seven (7) working days.
8. Interviewing any persons involved or who have, or may have, knowledge of the incident
and any identified witnesses.
9. Ensure the complainant and respondent are kept up to date on the progress of their
complaint.
10. Timeline for investigation is 30 working days.
11. Ensure the complainant has a safety plan and knows who to call if they are approached by
the alleged perpetrator.
12. Work with operations to put in place any interim measures necessary to alleviate pressure
academically or emotionally on the employee or student.
13. Ensure that the internal complaint investigation is fair and follows due process and
timeliness.
14. Upon completion of the investigation the complaints manager with support from human
resources will:

(i) Review all the evidence collected during the investigation.

(ii) Determine whether sexual harassment and/or sexual violence occurred; and if
so
(iii) Determine what disciplinary action, if any, should be taken as set out in Section
8 below.

Right to Withdraw a Complaint

A complainant has the right to withdraw a complaint at any stage of the process. However, The
College may continue to act on the issue identified in the complaint in order to comply with its
obligation under this Policy and/or its legal obligations.

Disciplinary Measures
If it is determined by The College that the Respondent did engage in sexual harassment and/or
sexual violence, immediate disciplinary or corrective action will be taken. This may include:

(i) Disciplinary action up to and including termination of employment of instructors or staff;

or
(ii) Expulsion of a student; and/or
(iii) The placement of certain restrictions on the respondent’s ability to access certain premises
or facilities; and/or
(iv) Any other actions that may be appropriate in the circumstances.

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Appeal
Should the complainant or the respondent not agree with the decision resulting from the
investigation, he or she may appeal the decision within seven (7) business days by submitting a
letter addressed to the Director of Human Resources advising of the person’s intent to appeal the
decision.

Making False Statements

If a person, in good faith, discloses or files a sexual harassment and/or sexual violence complaint
that is not supported by evidence gathered during an investigation, that complaint will be dismissed
and no record will be placed in the complainant’s or respondent’s file.

Disclosures or complaints that are found following investigation to be frivolous, vexatious or bad
faith complaints, that is, made to purposely annoy, embarrass or harm the respondent, may result
in sanctions and/or discipline against the complainant.
Individuals who violate this Sexual Harassment and Sexual Violence Policy are subject to disciplinary
and/or corrective action up to and including termination of employment of instructors or staff or
expulsion of a student.

Protection from Reprisals, Retaliation or Threats

It is contrary to this policy for anyone to retaliate, engage in reprisals or threaten to retaliate against
a complainant or other individual for:

- Having pursued rights under this Policy or the Ontario Human Rights Code.
- Having participated or internshiperated in an investigation under this Policy or the Ontario
Human Rights Code; or
- Having been associated with someone who has pursued rights under this Policy or the
Ontario Human Rights Code.

Individuals who violate the Sexual Harassment and Sexual Violence Policy are subject to disciplinary
and/or corrective action, up to and including termination of employment of instructors and staff or
expulsion of a student.

Confidentiality
Confidentiality is particularly important to those who have disclosed sexual harassment and/or
sexual violence concerns. The confidentiality of all persons involved in a report of sexual
harassment and/or sexual violence must be strictly observed, and The College respects the
confidentiality of all persons, including the complainant, respondent, and witnesses. Information
provided by complainants is treated as confidential but may be shared as is reasonably necessary
to investigate the complaint and/or as may be required by Sault College Brampton or Toronto Policy
and/or applicable law.

Confidentiality cannot be assured in the following circumstances:

- An individual is at imminent risk of self-harm.

- An individual is at imminent risk of harming another; and/or

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- There are reasonable grounds to believe that others in the triOS or greater community may
be risk or harm.

In such circumstances, information would only be shared with necessary services to prevent harm,
and the name of the survivor would not be released to the public.

Confidentiality will be maintained by:

(i) Ensuring that all complaints/reports and information gathered as a result of the
complaint/reports will be only available to those who need to know for the purposes of
the investigation, implementing safety measures and other circumstances that arise from
any given case; and
(ii) Ensuring that the documentation is kept in a separate file from that of the complainant or
the respondent.

Review
The College shall ensure that student input is considered in the development of its Sexual
Harassment and Sexual Violence Policy and every time it is reviewed or amended.

The College will review its Sexual Harassment and Sexual Violence Policy three (3) years after it is
first implemented and amend it where appropriate. This date is January 2020.

Network Acceptable Use Policy

• The College has implemented an “Acceptable Use Policy” (AUP) relating to the use of its
information systems, including the Brigthsapce Learning Management System, and all
other systems that students may use during their studies. Students are responsible for
reading and understanding the AUP.
• students are responsible for reading the explanation of the term “netiquette”, which is
referred to in the AUP.
• The College students and staff are also bound by the Ontario Human Rights Code against
discrimination, harassment and negative behaviour as set out in the clauses of the OHRC.
To read the Ontario Human Rights Code, or to voice any concerns or issues with staff and/or
other students, please see your Campus Director.

The College is committed to providing a working and learning environment in which all persons
treat others with consideration and respect. The College’s infrastructure includes computers,
printers and other peripherals, hubs and other networking and communications devices, cables,
facsimile machines, scanners, photocopiers, telephones, and all kinds of software. Such resources
are made available to employees in support of their administrative, marketing, research, and
teaching activities, and to students in support of their learning, research, and job search objectives.

Every student is responsible for the material he/she chooses to access, send or display. Users must
understand that their files and email are not completely private. Although The College System

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Administrators do not routinely access user files, they DO have access to all user accounts, files and
email, and may access them at any time.

To aid in doing what we can to ensure environmentally friendly practices are being followed,
students are asked to limit the amount of printing and to use PDF e-mails where possible.

Appropriate Use
• Educational activities that support the learning process at Sault College Brampton or the Toronto
Campus.
• Activities that help students become knowledgeable, responsible business professionals
• Respect for the rights of others.
• Respect for the property of others.
• Consideration for other persons using shared systems, equipment and facilities.
• Confidentiality in the use of passwords.
• Respecting others’ rights to privacy.
• Use of hardware and software only for the purposes for which they are intended: approved
learning and research.
• Adherence to “netiquette” in communications via the network and Internet.

Inappropriate Use
• Unauthorized access, alteration, destruction, removal and/or disclosure of data, information,
equipment, software, or systems.
• Unauthorized duplication, distribution or alteration of any licensed software. This includes
software licensed by the College and licensed software accessed while using the computing
networks.
• Attempting to gain unauthorized access to any computing resources or data or attempting to
disrupt the normal operation of any computing resource or network—at triOS or anywhere on
the internet.
• Deliberately viewing or downloading content from undesirable sites. The College blocks access
to sites based on these requirements and others. Undesirable site is those that contain:

• Hatred to minorities or any other group of people.

• Hacking and cracking of computer systems.
• Criminal or illegal activity.
• Content is considered to be offensive.

• Using the Colleges electronic Mail system to attack other computer systems, falsify the identity
of the source of electronic mail messages. Sending harassing, obscene or other threatening
electronic mail. Attempting to read, delete, copy or modify the electronic mail of others without
their authorization. Sending “for-profit” messages, chain letters or other unsolicited “junk” mail.
• Tampering with the College computer network or building wiring or installing any type of
electronic equipment or software that could be used to capture or change information intended
for someone else.
• Participating in a “denial of service” attack on any other computer, whether on or off campus.

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• Using College computing or network resources for personal gain or illegal activities such as theft,
fraud, copyright infringement, piracy, unsolicited email, electronic mail distribution abuse, or
distribution of obscene material.
• Using College computing or network resources for file sharing, or any other activity that will
negatively impact the availability of resources (i.e. large file downloads, peer-to-peer
networking).
• The installation of network electronic equipment that includes, but is not limited to: routers,
remote access devices, modems, wireless access points, or any other devices that allow access
to the College’s Network.
• Use of laptops, personal computers or other devices on the network unless explicitly authorized
by Sault College Brampton or Toronto Campus.
• Moving, modifying, substituting or otherwise abusing any piece of computer, presentation or
networking hardware unless expressly authorized by Sault College Brampton or the Toronto
Campus.
• Theft of resources - the removal of hardware or software without permission.
• The alteration of hardware or software configurations without permission.
• The use of another individual’s account, equipment or passwords or the granting to another
individual access to the same.
• The downloading and unauthorized installation of any unauthorized software, games,
shareware, tools or utilities.
• Deliberate over-extension of the resources of a system or interference with system processing
(e.g. slowing down the system by downloading huge files).
• The use of computer systems which interfere with the normal operations of other users, both
students and staff.
• The intentional infection of The College’s information systems with viruses.
• Disclosure of confidential passwords and/or access devices or information for accounts,
equipment, telephone voice mail, and email.
• The use of information technology for commercial purposes not supported by The College.
• The use of computer systems to download, exchange, distribute, send, display or print
pornographic, abusive, derogatory, or harassing messages or images.
• The violation of copyright, defined as the use of another’s intellectual property (writing, music,
graphics, software) without permission and proper citation.
• Any kind of malicious or unethical use or the propagation of racist or hate literature.
• Any use that violates local, provincial or federal laws.
• Playing computer games and/or unauthorized Internet browsing or messaging during scheduled
class/lab time.
• The printing of non-school related material is prohibited.
• The use of MSN or Facebook, Instagram or other social media during class hours.
• Inappropriate background on computer monitor.

Sanctions
Access to The College information systems is a privilege. Access is revocable at any time and
without notice. The preceding list of unacceptable uses should not be considered all-inclusive. A
user who violates the terms and conditions of systems use or commits other misconduct not listed
but deemed inappropriate will be subject to sanctions which may include:

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• Administrator/student conference
• Permanent loss of email account and privileges
• Financial liability for willful damage or service interruption
• Probation
• Suspension
• Expulsion

Responsibility for Student Files & Content

Each student is solely responsible for all data contained in student files, records, projects,
assignments and portfolios stored on student hard drives, any USB storage device or other The
College computer systems during their program.

Each student is solely responsible for backing up above such data at all times. The College takes no
responsibility or assumes no liabilities for any data or file loss experienced during the duration of
programs or at completion of programs. Proper file backup procedures implemented by students
for their school-related files will help ensure that valuable data is secure and available for student
use.

Each student is responsible for removing any garbage, paper, etc. from his or her computer
workstation.

Audio and Video Recording

Students are prohibited from using audio and video recording devices in classrooms and during
online or remote learning lessons, unless expressed consent has been provided by the instructor in
advance and all students present are notified in advance.

Recording or classes may be done by instructors, and shared with the class on the Brightspace
Learning Management System. Insturctors must notify all stundents in advance of recording any
classroom activities. Students are not permiteed to copy or share any recorded content shared by
instructors.

recording is mandatory for exams proctored remotely. If a student does not wish to have their
remote exam video recorded, then they may make arrangements to take the exam on campus in
person.

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Accessibility (Customer Service Standards)

Sault College Brampton and Toronto College is committed to providing equal opportunities and
appropriate academic accommodations to students with disabilities.

Email your Campus Director to access a full range of services.

[Link]@[Link] - Campus Director for Brampton
[Link]@[Link] - Campus Director for Toronto

Purpose
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Nova
Scotia Accessibility Act, 2017 (Bill 59), the New Brunswick Human Rights Act, 2011 (Chapter 171),
and the Accessible Canada Act, 2019 (Bill C-81), to establish guidelines and principles for the
provision of goods and services to people with disabilities in a manner that respects the dignity
and independence of people with disabilities.

Scope
This policy applies to all College students, employees, delivery partners, affiliates, volunteers, and
contractors.

Definitions
Assistive Device / Assistive Technologies: Assistive devices and technologies are those whose
primary purpose is to maintain or improve an individual’s functioning and independence to
facilitate participation and to enhance overall well-being. They can also help prevent impairments
and secondary health conditions. Examples of assistive devices and technologies include
wheelchairs, prostheses, hearings aids, visual aids, and specialized computer software and
hardware that increase mobility, hearing, vision, or communication capacities. (World Health
Organization, 2020)

The Acts: Government legislation from the various jurisdictions in which the College operates,
related to Accessibility for persons with disabilities, namely Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) and The Accessible Canada Act, 2019 (Bill C-81).

POLICY
The College is committed to providing people with disabilities the same opportunity to access our
goods and services and allowing them to benefit from the same goods and services, in the same
place and in a similar manner as other customers.

Communications
1. The College is committed to training staff who communicate with customers on how to
interact and communicate with people with various types of disabilities guided by the
principles of dignity, independent and equality
2. When requested, the College will communicate with people with disabilities in ways that
take into account their disability
3. When requested, the College will offer alternative communication formats that will meet
the needs of the customer within a reasonable time frame

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4. The College is committed to providing fully accessible telephone service to our customers.
We will train staff to communicate with customers over the telephone in clear and
respectful manner
5. The College will offer to communicate with customers via alternative forms of
communication if telephone communication is not suitable to their communication needs
or it is not available.

Assistive Devices and Technologies

6. The College is committed to serving people with disabilities who use assistive devices to
obtain, use or benefit from our goods and services
7. The College will ensure that employees and volunteers are trained and familiar with
various assistive devices that may be used by customers with disabilities while accessing
our goods or services
8. Exceptions may occur in situations where the College has determined that the assistive
device may pose a risk to the health and safety of a person with a disability or the health
and safety of others on the premises
9. As a result of this, if a customer with a disability is prevented from accessing goods or
services at the College, the College will accommodate the customer by providing an
alternative solution, in a timely manner, when and where feasible
10. It is the responsibility of the customer with the disability to ensure that his or her assistive
device is always operated in a safe manner.
Use of service animals and support persons
11. The College committed to welcoming people with disabilities who are accompanied by a
service animal on the parts of our premises that are open to the public and other third
parties.
12. The College will also ensure that all employees, volunteers, and others dealing with the
public are properly trained in how to interact with people with disabilities who are
accompanied by a service animal.
13. Service animals are not permitted where food preparation is being undertaken or as
otherwise disallowed by law
14. In the event a service animal is to be denied access to a facility, classroom or meeting
room, other accommodations may be afforded, such as:
a) Alternate meeting / class formats i.e. teleconferencing or online meeting where
technology permits
b) Delivery of goods or service at an alternate time or location
c) Other assistive measures available to deliver a good or service to ensure quality of the
outcome
15. The College is committed to welcoming people with disabilities who are accompanied by
a support person(s).
16. Any person with a disability who is accompanied by a support person(s) will be allowed to
enter the College’s premises with his or her support person(s).
17. At no time will a person with a disability who is accompanied by a support person(s) be
prevented from having access to his or her support person(s) while on College premises.
18. The customer shall determine whether a service animal or support person(s) is necessary,
however, where an employee or volunteer believes that a support person(s) should be in
attendance to protect the health and safety of the customer or others, the following
criteria shall be used in consulting with the customer:

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a) When there is a significant risk to the health and safety of the person with a disability
or to others
b) When the risk cannot be eliminated or reduced by other means
c) When the assessment of the risk is based on consideration of the duration of the risk,
the nature and severity of the potential harm, the likelihood that the potential harm
will occur, and the imminence of the potential harm
d) When the assessment of the risk is based on the individual’s actual characteristics,
not merely on generalizations, misperceptions, ignorance, or fears about a disability
19. Workshops and seminars sponsored by the College or by third parties outside of daily
classroom use do occur at our facilities. For such events, service animals or support
person(s) shall be permitted entry to the College’s facilities and meeting rooms that are
open to the public, except:
a) when there are fees applied by a third party and the support person(s) was not pre‐
registered and / or no vacancy exists
20. If admission to a workshop / seminar is permitted and fees are payable to a third party,
the support person(s) will be permitted to attend the event at their own cost
a) Costs for services (i.e., food, etc.) will be the responsibility of the support person(s)
21. If admission to a workshop / seminar to an event is permitted and fees are payable to the
College the support person(s) is permitted to attend at no cost for admission, and
a) Cost for other services ((i.e., food, etc.) will be the responsibility of the support
person(s)
b) If a service animal or support person(s) is necessary for the health and safety of a
person with disabilities, or for the health and safety of other persons, the College will
require the accompaniment of a service animal or support person(s) on College
premises
22. Students are required to provide their own service animal or support person(s)
23. Students are expected to inform their Admissions representative at the time of enrolling
in a program with the College that they will be attending classes with a service animal or
support person(s)
24. The Admissions representative will inform the Campus Director that the new student will
be attending classes with a service animal or support person(s).

Notice of temporary disruption

25. The College will provide customers with notice in the event of a planned or unexpected
disruption in the facilities or services usually used by people with disabilities
26. This notice will include information about the reason for the disruption, its anticipated
duration, and a description of alternative facilities or services, if available
27. The College will make customers aware of the disruption by:
a) Placing notices at all public entrances and service counters on our premises.
b) Campus Directors and Instructors will inform students of the service disruption.
c) Messages regarding the disruption will be posted on the student web and the College
website
28. If an unexpected disruption occurs, persons with disabilities will be accommodated by
other means to deliver the goods and services, including:
a) An alternative location and time to provide the goods or services (i.e., an alternative
classroom location, etc.)
b) Any other appropriate assistive measures available to deliver the goods and services.

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Training for staff

31. The College will provide training to all employees, volunteers and others who deal with
the public or other third parties on their behalf, and all those who are involved in the
development and approvals of customer service policies, practices and procedures
32. This training will be provided as a condition of employment to all new employees,
contractors and volunteers
33. Training will be provided on an annual basis for current staff to ensure all employees,
contractors and volunteers remain current with all policy and procedural changes
34. Training will include the following:
a) The purposes of the Acts and the requirements of the customer service standard
b) How to interact and communicate with people with various types of disabilities
c) How to interact with people with disabilities who use an assistive device or require
the assistance of a service animal or a support person
d) How to use the assistive devices available on the premises that may help with the
provision of goods or services to people with disabilities
e) What to do if a person with a disability is having difficulty in accessing the College’s
goods and services
f) The College’s policies, practices and procedures relating to the customer service
standard
29. Applicable staff will be trained on policies, practices and procedures that affect the way
goods and services are provided to people with disabilities. Staff will also be trained on an
ongoing basis when changes are made to these policies, practices, and procedures

Assistance Policy for Students with Disabilities

The College is committed to protecting the privacy and confidentiality of persons with disabilities
and is committed to working to eliminate or reduce barriers to be able to facilitate the
accommodation of persons with disabilities.

We are committed to meeting our obligations under the Ontario Human Rights Code.
[Link]

The College recognizes its responsibility for accommodating the disability-related needs of students
and is committed to providing an equal and inclusive environment. A determination as to whether
a proposed accommodation would cause undue hardship within the meaning of the Code will vary
depending on the circumstances of each accommodation request and will be considered on a case-
by-case basis. This determination will take into account a number of variable factors including, but
not limited to:
1. the cost of the proposed accommodation.
2. the likely impact of the proposed accommodation on The College’s financial position
and budgets.
3. the availability to Sault College Brampton or the Toronto Campus, of grants, subsidies,
tax deductions, government benefits and other outside sources of funding, including
funds that may be available to the student only, through government programs or
otherwise, that (i) are linked to the student’s disability, (ii) would assist The College in

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defraying the costs of accommodation, and (iii) the College is entitled to use for this
purpose, and;
4. whether the nature or delivery of education programs and services for all students
would be substantially and permanently altered.
The College will assist in providing accommodation to deaf or hearing-impaired students that may
include paying all or some of the cost of sign language interpretation, where that form of
accommodation may be needed by a particular individual and will not cause undue hardship. The
College agrees with the Ontario Human Rights Commission that providing sign language
interpretation to deaf or hearing-impaired students may not be the most appropriate form of
accommodation in all circumstances. In a particular case, The College will assess the request for
accommodation to consider if it will cause undue financial hardship. The College will explore the
next best accommodation solution to provide the most appropriate accommodation that would
not cause undue hardship.

Accommodation plans will be shared with instructors as necessary to facilitate appropriate

accomodatiosn in the classroom.

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Alumni Program

Graduates will have access to many benefits and perks. For more details visit:
[Link]

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Brampton Campus Location

252 Queen St. East, Brampton, ON Canada, L6V 1B9

Toronto Campus Location

2340 Dundas St W Suite 200Toronto, ON M6P 4A9

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Appendix A- Student Complaint Form

Student Complaint Form

Section 1 – Request to Initiate the Formal Complaint Process

Instructions

• Before submitting this form to the Campus Director be sure that every question hasbeen answered.

• You will be contacted if The College requires any additional information, please make
certain that your contact information is correct.

• Once Part A has been completed, please make sure that you sign the declaration inPart A and then
submit a copy of the form to the Campus Director and keep theoriginal for yourself.

Part A (to be completed by the student):

Personal Information

Student name
Last name First name

Street address (number and street name) Unit/Suite

City/Town Province Country Postal Code

Home Telephone number Work telephone number FAX number Cell number

E-mail address

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Student Complaint Form

i) Nature of Complaint

What is your complaint with The College? (If you need more space, eitherhere or below,
attach a separate sheet.)

What do you want The College to do to resolve your complaint? (If youneed more space,
either here or below, attach a separate sheet.)

Have you tried to resolve your concern informally and directly with the persons(s)
involved? Please explain.

By signing this form, I, declare the information

provided by me in Part A to be true and correct.

Signature

Date (dd/mm/yyyy)

Page 1
Student Complaint Form

Student Complaint Form

Level 3

The College takes all student complaints and concerns seriously. By filling out and submitting this form
you are requesting that your concern be raised to the next level. This means that you are not satisfied
with the resolution reached between yourself and your Campus Director. In order to process your
concerns efficiently all sections of this form must be completed. The completed form, together with
supporting documents, must be submitted to the Campus Director within the timeframe outlined inthe
Student Complaints Procedure in the Student Handbook.

Instructions

 The level 2 form, together with the written decision, must be attached to thisdocument.
 Your concern must be outlined in detail including why you are elevating yourconcerns to
the next level.
 Your contact information must be completed on this form.

1. Personal Information

Student name
Last name First name

Street address (number and street name)

Unit/Suite

City/Town Province Country Postal Code

Home Telephone Number Work Telephone Number Cell Number

E-mail address

Page 2
Student Handbook

2. Nature of Complaint
What is your complaint with The College? Explain in detail what your concern or complaint is.

3. Reason for Elevation

Why do you disagree with your Campus Director’s resolution to your concerns?

By signing this form, I, declare the

informationprovided by me to be true and correct.

Signature

Date (dd/mm/yyyy)

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Student Handbook

Appendix B-Student Request for Disability Accommodations Form

Student Individual Accommodation Plan

Student Name: Program Name:

Start Date of Program: End Date:

Date accommodation documentation received: ____________________________________

Date of meeting to discuss accommodation needs/plan: ____________________________

The accommodation plan outlined below was developed with the above-named student and is
supported by appropriate documentation provided by them with their Student Request for
Disability Accommodations Form. The recommendations to allow for accommodations are being
made to ensure that the above-named student has equal access to educational opportunities while
a student at The College.

The following accommodations will be made for the above-named student for the duration of their
studies at The College.

These are just examples. Please remove these bullet points and insert the correct information into
the plan.

1. Extra test time; up to 1.5 times the normally allotted time for exams.

2. A separate space for test taking.

Accommodations will not take effect until both the student and Campus Director have signed and
dated this form.

Student Signature: _______________________________ Date: _______________________

Campus Director Signature: Date:

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Student Handbook

Student Consent for Exchange of Information

The College (“College”) is committed to maintaining confidentiality to the greatest extent possible
when providing academic accommodation and related support services to students.

With this in mind, sharing student accommodation information enables the members of our staff
to provide you with effective services.

To facilitate your academic accommodations, it is necessary for the College to share your Student
Individual Accommodation Plan with faculty and campus staff members that have specific
responsibility for implementing academic accommodations relating to your studies at the College.

By signing this form, you agree to the following terms related to the exchange of information about
the agreed to Student Individual Accommodation Plan:

• Information pertaining to what accommodation(s) are being provided. At no time will any
personal, medical or disability-specific information be shared.
• Remains in effect until the end of your program.
• No information will be released to any other person outside of those directly involved in
providing services to you, except where confidentiality is limited by federal or provincial
statute, legal order, or written consent has been received by you.

Student Signature: _______________________________ Date: _______________________

Campus Director Signature: Date: _____

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Appendix C- Privacy Form

CONSENT TO RELEASE STUDENT CONFIDENTIAL INFORMATION

NAME OF STUDENT:

Name of Person Authorized to Discuss Student Information:

RELATIONSHIP TO STUDENT:

I hereby authorize triOS College staff to discuss all information pertinent to my program, including
but not limited to my student account, grades, attendance and disciplinary issues.

Signature of Student Date

Name of Witness:

Signature of Witness Date

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