ST CLARE COLLEGE OF CALOOCAN

St. Clare College, Zabarte road, Camarin,

Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

THE STUDY ON THE PERCEPTION OF BSHM

STUDENTS ON THEIR COURSE

By:

ANDALES, ANGEL KATE S. MIRAN,ALODIA R.

BATALLER, ANGELO JOSHUA PAISTE, MA. AUBREY C.

EBUNA, JOSELYN GRACE C. SEQUIDO, ANA MARIE S.

GAMIL, AVEGAIL B. TEOXON, ERICA MAE Y.

LACSINA, SARAH MAE M. VENZON, JONAH MARIE G.

ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

ST. Clare College, Zabarte road, Camarin

Caloocan City, metro manila 1400, PH

APPROVAL SHEET

This undergraduate thesis entitled " THE STUDY ON THE PERCEPTION OF

BSHM STUDENTS ON THEIR COURSE", prepared and submitted by Angel
Kate Andales, Angelo Joshua Bataller, Joselyn Grace Ebuña, Avegail Gamil, Sarah
Mae Lacsina, Alodia Miran, Ma. Aubrey Paiste, Ana Marie Sequido, Erica Mae
Teoxon, Jonah Marie Venzon in partial fulfillment of the Requirements for the
Degree of Bachelor of Science in Hospitality Management, has been examined and
recommended for approval.

DR. AMELIA D. TRIA

Research Adviser

Panel of Examiners

MR. KENETH G. PANALIGAN MR. REYMART C. ORTEGA

Member Member

PROF. MARIJOY S. AQUINO

Asst. Dean/Chairperson
ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

ACKNOWLEGEMENT

This study was made successfully through the aid of significant persons, who
guided and helped the researches throughout the completion of the study. Their
utmost gratitude is given to the following individuals who helped broaden their
perspective as they went through this study.

Their parents sufficiently supported them financially, morally, and spiritually

from the time they started conducting the study until its completion. Those support
boosted their morals and spirit in finishing what they started, they would also like to
commend them for their endless understanding and tireless motivation.

Their respondents for their active participation and honest response on the
questionnaire given by the researchers.

Their friends who have been there to keep them determined and resolve in
making their way through, for cheering them up every time they feel worn out, and
for encouraging them to finish and submit their study within the submission date.

Their panel Mr. Kenneth Guanzing Panaligan and Mr. Reymart Castor Ortega
who provided their encouraging and constructive feedback and valuable comments
and suggestions in developing this research.

Their research adviser, Dr. Amelia Tria who through her guidance and
encouragement help them a lot in drawing out their ideas and skill in writing.

Their Assistant Dean/ Chair person Prof. Marijoy S. Aquino who allowed
them to conduct the study within the school premises and for providing necessary
information needed for this research.

And foremost to the Amighty God, for the guidance and strength he bestowed
on them all the way as they accomplished this research project.
ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

DEDICATION

This study is wholeheartedly dedicated to our parents who have been our
source of inspiration and give us strength when we thought of giving up, who
continually provide their moral, spiritual, emotional and financial support.

To our friends who became our supporters and help us to any problem we
faced. They encourage us to finish this important research on time. They also give us
inspiration message every time.

Angel Kate Andales

Angelo Joshua Bataller
Joselyn Grace Ebuña
Avegail Gamil
Sarah Mae Lacsina
Alodia Miran
Ma. Aubrey Paiste
Ana Marie Sequido
Erica Mae Teoxon
Jonah Marie Venzon
ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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ABSTRACT

The hospitality industry which includes several sectors such as hotels, food
industry, tourism, retail sector, event companies, theme parks, transportation and
many more, The bang in hospitality and tourism sectors is not only in India but
abroad also has impressed it into a most profitable and beneficial sector of the world
that also brings a considerable amount of foreign exchanges. As an effect many well
known hotel chains are planning to open a huge number of hotels throughout the
world. To run their organization (hotel business), educated and expert manpower is
required. This has triggered the hospitality education. The hospitality industry
worldwide has been stood up to with the issue of pulling in and holding quality
workers. On the off chance that the present understudies are to turn into the viable
experts of tomorrow. It is crucial to comprehend their impression of the travel
industry work. Along these lines, this studies targets exploring the view of hospitality
management students at the various schools in Caloocan towards the business as a
lifelong decision. This research paper will focus on last years students who are going
to join hotels in short duration. This research aimed to find the perception and
preferences of hospitality management students towards working in hotel sector. This
research paper is based on observation and feedback 100 students of different colleges
for which prearranged questionnaire along with the personal interview of selected
students which include 20 well framed questions analyzed of likert scale statistical
tools such as percentage and mean from which we conclude that the perception of
final year hospitality management students towards their preferences and choices to
work in reputed hotel brand industry.
ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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Hospitality students should seek employment in the hospitality industry.

However, not all graduates end up working in the hospitality industry as their decision
to do so or not is influenced by a number of factors, which either pull towards or push
students away from working in the hospitality industry. To improve the understanding
of the push and pull factors, this study was aimed at exploring the perceptions,
feelings and attitudes of hospitality students towards working in the hospitality
industry as these feelings contribute to mentioned factors. A qualitative research
approach was followed. Twenty-seven full-time final year hospitality management
students at a university in South Africa were interviewed to collect data. The
researcher did the coding and identified themes that emerged during analysis. The
themes revealed that the students had mixed feelings about having careers in the
hospitality industry. Both positive and negative feelings and attitudes were expressed
by the students towards working in the hospitality industry and these were influenced
by factors termed motivators or de-motivators for having careers in the hospitality
industry. The motivators and de-motivators stemmed from the students’ past work
experience during their internships. Finally, recommendations were made to various
stakeholders in the hospitality industry to make them aware of factors that could
demotivate prospective employees.
ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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Career choice is a complex decision for students since it determines the kind
of profession that they intend to pursue in life. As students try to make career choice,
they face problems of matching their career choices with their abilities and academic
performance. The purpose of this study was to examine factors that influence career
choice among students undertaking hospitality management such as personal,
environmental and opportunity. The target population was selected students. The
sample size was 100 students. Stratified and systematic random sampling techniques
were used in the study whereas the students were grouped in strata of year of study.
Data was collected using questionnaires which were analyzed using descriptive
statistics and presented in the form of bar graphs and frequency Tables. The findings
showed that majority of students are influenced by opportunity and environmental
factors and not influenced by personal factors. However, the findings also showed
that students opted, selected and preferred hospitality careers despite many other
alternatives that were open to them. The study recommends intensive advertisements
by institutions offering hospitality and also career education to enable students make
informed decisions.
ST CLARE COLLEGE OF CALOOCAN
St. Clare College, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

This chapter deals with the research method. This includes the research
methods and instruments used, study design, population and sample, respondents,
data collection procedures and statistical treatment of data. Study design the study
used a descriptive research method to determine how BSHM students perceive their
course. Descriptive research was considered appropriate because the process involves
searching, collecting, describing, analyzing and interpreting information. In addition,
the researchers used a survey method through questionnaires and interviews. Using
this method, the researchers collected information about the study from the
respondents. They then tabulate, present and analyze the data to make observations.
Population, sample size and sampling technique the respondents of this study
consisted of 100 BSHM students in Caloocan St. from Clare College. In the first
semester of the academic year 2023-2024. In particular, the answers of the
respondents using modified questionnaires were used to gather information about the
perception of BSHM students about their course. The researchers used random
sampling. To do this, the researchers first listed the population and then randomly
selected participants to replenish the sample quota based on response availability. All
randomly selected respondents are asked to rate their opinions about the hospitality
management course.
ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

The study aim gathers the information to investigate the perception of BSHM
students on their course, including their experiences in their field placements, their
level of satisfaction with the program, and their plans post-graduation. Students may
want to enroll in a Bachelor of Science in Hospitality Management (BSHM) course
for various reasons, including interest in the hospitality industry and desire for a
career in hospitality management. BSHM programs also offer opportunities for
entrepreneurship, practical and hands-on training, and various career opportunities in
the field. The program provides students with technical skills, as well as knowledge in
marketing, finance, budgeting, staffing, and other fields of business. The curriculum
of BSHM courses is designed to meet the global demands and requirements of the
hospitality industry. Overall, students who have a passion for the leisure industry and
want to build a career in this field may find a BSHM course beneficial
ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

TITLE PAGE……………………………………………………………………

I APPROVAL SHEET…………………………………………………………

II ACKNOWLEDGEMENT…………………………………………………..

III DEDICATION………………………………………………………………

IV TABLE OF CONTENTS……………………………………………………

V LIST OF TABLES……………………………………………………………

Table 1 Age of the Respondents………………………………………………..24

Table 2 Gender of the Respondents…………………………………………….25

Table 3 Hands on Activities will Help to Improve the Skills and Knowledge...29

Table 4 Hands on Experience can Improve Motivation, Confidence and Problem-

Solving Abilities ………………………………………………………………30

Table 5 Professors are Knowledgeable About Their Subject Matter………….31

Table 6 Have Positive Relationship with Classmates…………………………32

Table 7 Friends Motivate to Finish the Study…………………………………33

Table 8 Have positive Relationship with the Family…………………………34

ST CLARE COLLEGE OF CALOOCAN
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Table 9 The Curriculum are Challenging and Engaging………………….……35

Table 10 The Instructors Have the Ability to Inspire Students…………………36

Table 11 Parents are Interested and Support Learning…………………………37

Table 12 Recommend This Course to Other Students………………………....38

VI. List of Figures

Vicinity Map……………………………………………………………………19

Theoretical Framework……………………………………………………..…..14

ABSTRACT

1. THE PROBLEM AND IT’S BACKGROUND

1.1 Introduction………………………………………………………………… 1

1.2 Statement of the Problem………………………………………………..… 2

1.3 Scope and Delimitation …………………………………………………….3

1.4 Significance of the Study…………………………………………………...4

1.5 Definition of Terms…………………………………………………………5

ST CLARE COLLEGE OF CALOOCAN
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Caloocan City, metro manila 1400, PH

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1.6 Job Opportunity……………………………………………………………..6

2. REVIEW OF RELATED LITERATURE AND STUDIES

Literature………………………………………………………………………...9

2.1 Local Literature……………………………………………………………...9

2.2 Foreign Literature…………………………………………………………...10

Studies…………………………………………………………………………..

2.3 Local Studies………………………………………………………………...11

2.4 Foreign Studies……………………………………………………………....12

Relevance of the review of related literature to the present study…………….…15

3. METHODS OF RESEARCH

3.1 Research Design…………………………………………………………….16

3.2 Instrument/Technique Used…………………………………………………16

3.3 Construction of the Instrument……………………………………………...18

ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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4. PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

4.1 Profile of the Respondents………………………………………………….24

4.2 Discussion of the Statement of the Problem…………………………..……26

5. SUMMARY OF FINDINGS, CONCLUSION AND RECOMENDATION

5.1 Summary of Findings……………………………………………………….40

5.2 Conclusion…………………………………………………………………..43

5.3 Recommendation……………………………………………………………44

BIBLIOGRAPHY

APPENDICES

CURRICULUM VITAE
ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Chapter 1

PROBLEM AND IT’S BACKGROUND

INTRODUCTION

The Bachelor of Science in Hospitality Management (BSHM) program is a

degree program that prepares students for careers in the leisure industry, specifically
in culinary and accommodation operations. The program offers specializations in
Hotel and Restaurant Administration, Culinary Arts and Kitchen Operations, and
Cruise Line Operations. Graduates of the program can pursue various careers in the
hospitality industry, such as bartenders, chefs, hotel managers, and event managers.
BSHM students have the opportunity to explore the real world and conduct research,
culminating in a thesis defense. In addition, the program focuses on developing
technical skills, knowledge in marketing and finance, and entrepreneurship skills. In
this research study, we aim to investigate the perception of BSHM students on their
course, including their experiences in their field placements, their level of satisfaction
with the program, and their plans post-graduation. Students may want to enroll in a
Bachelor of Science in Hospitality Management (BSHM) course for various reasons,
including interest in the hospitality industry and desire for a career in hospitality
management. BSHM programs also offer opportunities for entrepreneurship, practical
and hands-on training, and various career opportunities in the field. The program
provides students with technical skills, as well as knowledge in marketing, finance,
budgeting, staffing, and other fields of business. The curriculum of BSHM courses is
designed to meet the global demands and requirements of the hospitality industry.
Overall, students who have a passion for the leisure industry and want to build a
career in this field may find a BSHM course beneficial.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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STATEMENT OF THE PROBLEM

This study aims to determine the factors that affect the attitude of BSHM students.

Specifically, it so answers to the following question:

1. What is the profile of the respondents?

1.1 Age
1.2 Gender
1.3 Course
2. What is the effect of the attitude of the students in their academic performance.?
3. What is the perception of BSHM students?
4. What are the preferences of the students on their course?
5. How may the findings be utilized in designing a guide in determining the
students perception on BSHM course.

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SCOPE AND DELIMITATION

This research was limited and conductive only at St. Clare College of the school year
2023-2024. The respondents of the study are selected BSHM students in St. Clare
College.

We as the researcher aimed to determine the study on the perception of BSHM

students on their course.

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SIGNIFICANCE OF THE STUDY

The Output of the study is deemed significant and beneficial to the stakeholders:

STUDENTS this study will provide an awareness about how factors will affect the
study on the perception of BSHM students on their course of the students that change
the student’s way of learning.

PARENTS/GUARDIANS this study is made for the purpose of parents

understanding their children and know why their children’s perception of BSHM has
a great effect in their study and especially to guide them to the right path.

TEACHERS/PROFESSORS with the help of this research, teachers will learn how
to understand the source of the student’s perception and their effectiveness in terms of
teaching.

ADMINISTRATOR with the help of this research, administrator will learn and
understand the perception of the students, it will be a basis to offer moral and
emotional support to the students.

FUTURE RESEARCHERS the result of this study will provide the benefits for the
future researchers that will serves as a reference and guide for their future study.

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ST CLARE COLLEGE OF CALOOCAN
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Definition of Terms

To give a better understanding on the study, the following definition of terms

were operationally defined.

Administrator is a person whose job involves helping to organize and supervise the
way that an organization or institution functions. This represents the guidance office
of the school where they supervise the students emotional and mental stability. Also
their academic performance.

Communication is the successful conveying or sharing of ideas and feelings. With

communication, students can share their thoughts or opinions about how they feel
about their course.

Curriculum is the totality of student experiences that occur in the educational

process. with curriculum, it will guide the students on path they want to continue that
will also contribute to their growth in the near future.

Industry is a branch of an economy that produces a closely related set of raw

materials, goods, or services. it is one of the path you will take on which industry you
would like to work in the future. once you have chosen your course, you will be
assigned to the industry it was connected.

Participation an act of taking part in an event or activity. The study presents how
students participate on their class with the help of the professor and school activities
which contribute to the growth of the students.

Perception is the interpretation of sensory information in order to represent and

understand the presented information or environment. it is how students interpret the
information they receive where they can decide and make choice on their life.

Pressure is a continuous physical force exerted on or against an object by something

in contact with it. It is used in the study to know how respondents got pressured on
their education especially with the course they are taking.

Socio economic status is a social standing or class of an individual or group. It is

often measured as a combination of education, income, and occupation. This is one of
the reason why students perception has been affected especially the course they take
and choices in life.

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JOB OPPORTUNITIES

BSHM graduates are best suited for jobs such as Bartenders, Mixologist, Oenologist,
Restaurant Steward, Bar Supervisor, Waiter/Food Attendant, Room Service Waiter,
Sommelier, Barista, Baker, Butcher, Line Cooks, Demi Chef, Head Cook, Sous Chef,
Captain Waiter, Executive Chef, Cabin Steward, Bell Captain, Executive
Housekeeper, Receptionist, Concierge, Front Office Manager, and Convention and
Event Manager. In view of curriculum enhancements, BSHM graduates can also excel
as business managers or entrepreneurs operating their own travel and/or leisure
enterprises

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ST CLARE COLLEGE OF CALOOCAN
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NAME (OPTIONAL): ______________________________

AGE: __________

GENDER: __________

COURSE: _________

The purpose of this survey is to find out the factors affecting the students’ attitude that
may cause to change their way of learning.

DIRECTION: Mark check on your corresponding answer on the box below.

QUESTIONS Strongly Disagree Neutral Agree Strongly

disagree agree

1. hands on activities
will help to improve
skills and
knowledge.

2. Hands on experience
can improve
motivation,
confidence and
problem-solving
abilities

3. professors are
knowledgeable
about their subject
matter.

4. I have positive
relationships with
classmates.

5. Friends motivate me
to finish study.

6. The curriculum are

challenging and

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engaging.

7. The instructors have

an ability to inspire
students.

8. parents are
interested in
education and
support the learning.

9. would recommend
this course to other
students.

Chapter 2

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ST CLARE COLLEGE OF CALOOCAN
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REVIEW OF RELATED LITERATURE AND STUDIES

Introduction

This chapter indicates the ideas relevant to the present subject relating to the

other studies and is briefly discussed to provide the foundation of the proposed study

in order to develop a new method and procedures, careful review of literature and

studies had done for the development of the system.

Literature

Local.
Suhag et al. (2016); Yilmaz [Link]. (2017). Motivation has some implications
for students' learning and behavior. Motivation directs behavior toward specific goals.
Motivation establishes distinct goals for people to strive for and consequently
influences students' decisions. Motivation also improves effort and energy to
determine whether a student will pursue a challenging activity with passion or a
lifeless attitude. Motivation will significantly influence students' learning and
achievement by influencing the beginning and continuity of activities and extending
the time of the student's obligations.

Ochoa and Torre (2014). Recommend this education the program can focus
on promoting communication between them parents and children, train parents to
communicate with no. Teach in a non-confrontational manner, giving children
opportunities to express their thoughts and feelings. This research reviews published
and unpublished research on child rearing, parenting, and discipline conducted for
Filipino families from 2004 to 2014 document analysis. However, other researchers
more critical about the relevance of ideas about raising a Filipino child may be the
same as raising other children. Interpretation of parental controls.

Roberts (2013). Research has shown that when parents impose their decisions
on their children, the children are unable to live up to their parents' expectations,
leading to very disappointing outcomes for the children. It causes guilt, which affects

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his actions and decisions. Finally, there are also reasons related to personal issues,
such as exam anxiety or concentration problems.

Foreign.

Teerati and Wattanasan (2016). The students identified tourism and hospitality
as important fields in which to offer their knowledge and expertise.

T.S. Natarajan & G.P. Raman (2018). The study was conducted to know the
current trend of perception and preference among final year graduates of hotel
management institutions in Chennai city. The study with gathered evidence concluded
that there is a demand for hotel management education, Internal and External factors
influence perception and preferences and there will be qualified human capital
available to the hotel industry

Anoop Kumar (2014). This study conclude that students do not find a
congenial work environment been provided in the industry as well they do not find
the job as respectable as others. Even the nature of the hospitality job lacks challenges
for students. Moreover, they perceive negative towards opportunities offered by the
industry for self development. The industry needs to concentrate on these above
mentioned variables so as to improve the perception of males that lead to better
skilled man force to serve the industry and fulfill the human resource requirement.

According to Kimaro (2015). Both children and parents can benefit. In her
report, she found that involving parents in their children's schooling often increases
children's self-esteem, improves children's academic performance, improves parent-
child relationships, and helps parents feel positive about school. It was revealed that it
helps to develop attitudes and deepen understanding of school process.

(Goeldner & Ritchie, 2013). The hospitality industry is also one of the most
diversified industries in the world because of the wide number of different
occupations and professions involved in it. The industry also operates on regional,
national, as well as global levels and involves different sectors of an economy such as
government, non-profit, and for profit. To understand the dynamics of hospitality
education, it is important to have a simplistic, yet, detailed viewpoint of the
hospitality industry. Several research works have defined and categorized the
industry.

Studies

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Local.

CHED (2017) entitled Revised Guidelines for Student Internship Program in

the Philippines states that the internship program is meant to provide the students with
an opportunity to complement their formal learning with the practical knowledge,
skills, and desirable attitudes while gaining hands-on experience in recognized Host
Training Establishment.

The curriculum of the programs is aimed to prepare graduates to be highly

competent and competitive practitioners both within and outside of the institution.
The growing requirement for greater sustainability in this industry has
resulted in the development of new curricular and learning environments.

Cavas (2013) and Yilmaz, motivation is a crucial component of education

since it aids in the promotion of new learning and performance by using previously
acquired abilities, methods, and behaviors. A decent curriculum and effective
teaching are not sufficient to ensure students' success in the absence of motivation.
Psychological, social, and cultural factors that affect student motivation and
achievement include: intrinsic and extrinsic motivation, parental involvement and
influence, family history, peer pressure, self-efficacy expectations, effort, the value
placed on a relative, anxiety, self-regulation, and goal-setting, perceptions of talent,
learning strategies, teaching methods, and school environment.

Cruz, 2013. Students' motivation is essential to their learning since it

significantly impacts their competency level. Motivations can arise from course
selection and change according to preferences that personal, societal, and economic
factors can influence. Encouraging students may assist them in realizing the rewards
and goals they aim to reach in selecting a college degree.

Kim 2014) posit that the hospitality sector endeavours to attract young and
dynamic graduates who possess knowledge, skills and competencies that match sector
trends and needs. It is therefore a challenge for higher education institutions to train a
diverse and quality workforce who are prepared for the dynamism and increased
mobility that characterise this sector

Gabaldon(2023), the Nueva Ecija University of Science and Technology,

Within the confines of this institution, the investigation was focused on the
Hospitality Management department, targeting students enrolled in this field. A

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descriptive research design was chosen as the most appropriate approach for this
study, aiming to gather and scrutinize data relating to the perceptions of Hospitality
Management students regarding different learning modalities. This design facilitated a
comprehensive and detailed collection of data that would best serve the study's
objectives. In terms of sampling, the researchers opted for a convenience sampling
strategy that tapped into the accessible population of second, third, and fourth-year
Hospitality Management students.

Foreign.

Tran et. al. (2018). The family socio-economic status also has significant
relation to academic performance of students (Sollano et al., 2018). Because family
size, parent’s backgrounds, parent’s qualifications and parents’ level of income is
significant in affecting the academic performance and selection of course (Abdu-
Raheem, 2015). However, students who have different level socio-economic status
are also having a different level on academic achievement (Bhat et al., 2016).

Soheilahamzehloo et. al. (2015). Participation is important for the success of

the class. Many researches about participation have been cited in the study of
Mahdikhani, Accordingly, participation can be seen as an active involvement process
which can be divided into five classifications, namely; preparation, contribution to
discussion, group works, communication skills, and attendance. The faculty perceive
several levels of participation from students, moving from simply attending class
through giving oral presentations. Participation has been seen in different forms,
including students’ questions and comments, and it can take a short while or an
extended period of time. Additionally, the ideal class discussion is one in which
almost all students participate and are involved, learning, and listening to others.

Haleem & Vaishya (2020). The Bachelor of Science in Hospitality

Management is a four-year degree that focuses on the conceptualization, planning,
development, human resource management, and management of many facets of hotel,
restaurant, and resort operations. Students will gain technical skills as well as

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understanding in marketing, finance, budgeting, personnel, and other areas of

business through this course. The course also tries to in still entrepreneurship skills in
students that’s why it’s one of the common course that students take. But because of
the unpredictable conditions just like the pandemic, an underestimated effect on the
Tourism and Hotel Industry occurred, not only in the Philippines but worldwide
which may influence the perception of students in choosing their career.

Tung (2018). The preconceived notion about the hospitality and tourism
industries is that it is more of a temporary occupation rather than as table career path,
completely derailing the expectation of a young adult in having a healthy trajectory up
an establishment (Tung, Tang, & King, 2018). This stereotype causes younger
generations of employees to become impatient on climbing the ladder in their
respective fields, waiting for a possible promotion that may never even happen for a
very long time, thus they are more likely to leave the hospitality and tourism career
path altogether instead of staying in their dream career (Smith, Clement, & Pitts,
2018)

Ince and Kendir (2016). The hospitality industry is one of the most lucrative
areas for professional advancement because of its impact on the business sector. In
the hospitality and tourism sector as a service industry, staff quality is a critical aspect
of deciding services. Employees who obtain education in hospitality management and
earn professional competency play a critical role in improving service quality for the
industry's advancement and volume. It is one of the most profitable industries to
experience career growth. Students should verify that the career they choose will lead
them down the right path. Given all of these factors, every student’s orientation and
application in developing a career and boosting employment in the business after they
graduate are critical. To improve competent and trained personnel career pathways,
their positive perspective of their professions, and their firm commitment to the
business, the industry must understand and respond to these traits.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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THEORETICAL FRAMEWORK

INPUT PROCESS OUTPUT

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

 Online Survey Perception of the

 Data collection BSHM students on
of student’s their course.
The Study on the
profiles
Perception of Bshm
 Administering of
students on their
the
Course
questionnaires
Profile of the  Statistical
respondents analysis and This figure depicts the
interpretation of study’s theoretical
in terms of: the data framework, with the input
 Age consisting of the
respondent’s profile according to their age, gender and course. On the other hand, the
 Gender
process used in the study are data collection of student profiles, administration of
 Course
questionnaires, analysis of the student responses, and statistical analysis and
interpretation of the data. The perception of the BSHM students on their course is the
study’s output.

RELEVANCE OF THE REVIEWED LITERATURE AND STUDIES TO THE

PRESENT STUDY

The reviewed literature and studies showed similarities and differences

between the previous researchers and the present studies that we conducted. This will
help the researchers create a basis for hypothesis in the study.

This chapter presents readings from both local and foreign articles, reports and
studies that improved researchers knowledge in analyzing and interpreting the
findings of the present study.

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Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Chapter 3

RESEARCH METHODOLOGY

This chapter deals with the methodology of the study. It covers the research method
and instruments used, research design, population and sampling, respondents, data
gathering procedures, and statistical treatment of data.

Research Design

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

The study used the descriptive survey method to determine perception of BSHM
students to their course.

Descriptive research considered appropriate since the process seek, gather, describe,
analyze and interpret data.

Furthermore, the researchers used survey method with the use of questionnaire and
interviews. Through this method, the researchers have gathered information from the
respondents about the study. After which they tabulated, presented and analyzed the
data to come up with the findings.

Population, Sample Size and Sampling Technique

The respondents of this study composed of 100 BSHM students from St. Clare
College of Caloocan. During the first semester of academic year 2023-2024.
Specifically, responses of the respondents were taken using modified questionnaires
as instruments in gathering information about the perception of the BSHM students to
their course. The researchers used random sampling procedure. In order to do so, the
researchers listed the population first, then, randomly selected participants to
complete the sample quota based on the availability of the respondents. All the
random chosen respondents are expected to provide their ratings in regards to their
perspectives on hospitality management course.

Table 1. Respondents by Year Level

Year level course frequency Percentage (%)

1st year BSHM 20 25

2nd year BSHM 20 25

3rd year BSHM 20 25

4th year BSHM 20 25

TOTAL 100 100%

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Caloocan City, metro manila 1400, PH

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As presented Table 1 the number of respondents per year level. As presented in Table
1, 20 respondents or 25 percent per year level total of 100 percent participated in the
study.

Table 2. Respondents by Gender

Gender Frequency Percentage Ranking

MALE 52 52% 1

FEMALE 48 48% 2

TOTAL 100 100%

Table 2. There were and 52% male respondent 48% female respondents Therefore
majority of our respondent are Male because it has 52%.

RESEARCH ENVIRONMENT

The Researchers will conduct the study at [Link] College which is situated in
Zabarte road,Camarin Caloocan City. The broke ground in [Link] college (SCC).
SCC is a college university located in Zabarte Road, Camarin Caloocan city, even it is
only its early stages, the school already has 5th floor to serve the growing number of
students.

The SCC is in charge of providing teachers and handling administrative aspects of

running the school, only in St. Clare the PROFESSIONAL DEVELOPMENT
PROGRAM is exclusively offered to St. Clare Students in all courses. The program

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Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

involves understanding the work process, problem solving, and making decisions to
determine the process, equipment and materials to be used.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Vicinity Map

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

DOCUMENTARY ANALYSIS

The Bachelor of Science in Hotel Management (BSHM) is a four-year degree

program that prepares students to work in the hospitality industry. The curriculum
covers a wide range of topics, including hotel operations, food and beverage
management, marketing, and human resource management. In this documentary
analysis, we will explore the perception of BSHM students towards their course,
including their motivations for choosing the program, their expectations, and their
experiences during the course. The documentary reveals that many students choose
BSHM because of their passion for the hospitality industry. Some students have a
family background in the industry, while others have worked in hotels or restaurants
before pursuing their degree. Others choose the program because of its promising
career opportunities and the chance to travel and work in different parts of the world.
BSHM students have high expectations of their course. They expect to learn about the
various aspects of hotel management, including operations, culinary arts, and
marketing. They also expect to gain practical experience through internships and
hands-on training. Many students also expect to develop important skills such as
communication and leadership that are essential for success in the hospitality
industry.

The documentary analysis reveals that BSHM students have varied

experiences during their studies. Some students report that the course is challenging,
as it requires a lot of time and effort to complete all the coursework. Others report that
the course is exciting and enjoyable, as they get to learn about different cultures and
cuisines. Many students highlight the importance of practical experience in the
hospitality industry. They appreciate the opportunities they get to work in hotels and
restaurants, as well as the chance to organize events and participate in competitions.
However, some students feel that the practical experience is not enough and that the
curriculum could be more updated to reflect current trends and technologies in the
industry. Conclusion: In conclusion, this documentary analysis reveals that BSHM
students have a strong passion for the hospitality industry and high expectations for
their course. They appreciate the opportunities they get for practical experience, but
also recognize some areas for improvement in the curriculum. Overall, BSHM
students have a positive perception of their course and are motivated to pursue
successful careers in the hospitality industry.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

RESEARCH INSTRUMENT

For this study, the researchers utilizes standard questionnaire to be answered

by the respondents to gather the necessary information needed in this study. This is
given to the respondents for them to answer about their level of agreeableness with
regards to their perceptions of hospitality management on their chose course. The
answered gathered will be evaluated to identify to objective of the study.

The questionnaire was structured in a way the respondents can easily answer. The set
of questionnaire was structured utility the Like rt format having a five-point response
scale. A Like rt Scale is a rating scale that requires the subject to indicate his or her
degree of agreement disagreement to a statement. In this type of questionnaire the
respondents were given five response choice such 5= Strongly Agree, 4=Agree,
3=Neutral, 2=Disagree and 1= Strongly Disagree. These options serve as the
quantification of the participants, agreement or disagreement on each question item.

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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DATA GATHERING

The following procedures were undertaken in the needed data:

1. The researchers seek approval of the department head of hospitality management to

conduct study at St. Clare College of Caloocan.

2. The researchers personally delivered the letter to the department head for the
approval of the letter.

3. The researchers made questionnaires to the respondents to gather the much-needed

information.

[Link] questionnaires had been distributed to the respondents who answered the
respective questions based on their knowledge. No names or any information are to
come out for the protection of their respondents.

5. The results were tallied and tabulated according to the frequency of the items
checked by the respondents. After the tabulation, results were interpreted using
statistical tools.

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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STATICAL TREATMENT OF DATA

For the purpose of the analysis and interpretation, the data gathered were
coded, tallied and tabulated subjected to the following statistical treatment:

1. Frequency and Percentage

The frequency and distributions were used to categorize the respondents according to
their personal background variables such as sex, age, year level and specialization in
the first part of the questionnaire. The researchers used the formula below to
determine the proportion of students who answered in certain way in the second part
of the questionnaire:

f
p= x 100
n

Where:

P = Percentage

F = Frequency

N = No. Of Respondents

2. Ranking

The researchers used the ranking technique in the study to compare the importance of
the items analyzed. Ranking as a descriptive measure ought to describe numerical
data in addition to percentage. This was used in the second part of the questionnaire .

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Chapter 4

PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

This chapter presents the results, the analysis and interpretation of data
gathered from the answers to the questionnaires distributed to the respondents. The
said data were presented in tabular form in accordance with the specific questions
posited on the statement of the problem.

1. What is the profile of the respondents?

Table 1. Age of Respondents

AGE FREQUENCY PERCENTAGE RANK

19 21 21% 1st

20 18 18% 2nd

21 13 13% 4th

22 18 18% 2nd

23 16 16% 3rd

24 7 7% 5th

25 6 6% 6th

26 1 1% 7th

TOTAL 100 100%

Table 1, 21% of the respondents has the age of 19 answered the questionnaire,
18% from the age of 20, 18% from the age of 22, 13% from the age of 21, 16% from
the age of 23, 7% from the age of 24, 6% from the age 25, and 1% from the age of 26.
most of the respondents came from the range 19-22 of age and answered our
questionnaire.

Table 2. Gender of Respondents

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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MALE 52 52% 1st

FEMALE 48 48% 2nd

TOTAL 100 100%

Table 2. The male respondents were 52% while the female respondents were 48%.
The majority of the respondents were male.

[Link] is the perception of the students in their academic performance?

26
QUESTIONS STRO AGRE NEUTR DISAGR STRONG TOTAL
NGLY
ST CLAREE COLLEGE AL OF CALOOCAN
EE LY
AGRE
ST. DISAGRE
CLARE COLLEGE, Zabarte road, Camarin,
E Caloocan City, metro manila 1400, PH E

1. Hands on 70 26 4 0 0 100
activities will TERTIARY DEPARTMENT
help to
improve the
skills and
knowledge.

2. Hands on 54 42 5 0 0 100
experience
can improve
motivation,
confidence
and problem
solving
abilities.

3. Professors 35 49 14 2 0 100
are
knowlegeable
about their
subject
matter.

4. Have 44 40 14 2 0 100
positive
relationship
with
classmates.

5. Friends 48 37 11 3 0 100
motivate to
finish the
study.

6. Have 54 36 7 0 0 100
positive
relationship
with the
family.

7. The 48 32 12 3 0 100
curriculum
are
challenging 27
and engaging.
ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

The Table shown that the question number 1 got the highest mark. which
represents that respondents Strongly Agreed that hands on activities help them
improve their skills and knowledge. While 24 answered Agree and 4 answered
Neutral. Number 2 and number 6 got the second highest mark. Where respondents
Strongly Agreed that Hands on experience can improve their motivation, confidence
and problem solving abilities and has a positive relationship with their family. Both
question 2 and 6 got 54 respondents who answered Strongly Agreed. Number 2
question got 42 Agree 4 Neutral, while number 6 got 36 Agree and 7 Neutral. Number
3 question, professors are knowledgeable about their subject matter got the lowest
mark with 35 Strongly Agree, 49 Agree, 14 Neutral and 2 Disagree.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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Table 3. The hands on activities will help to improve their skills and knowledge.

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 70 70% 1ST

LY
AGREE

AGREE 26 26% 2ND

NEUTRA 4 4% 3RD
L

DISAGRE 0 0% 4TH
E

STRONG 0 0% 4TH
LY
DISAGRE
E

Respondents on Table 3. hands on activities will help them improve skills and
knowledge where the highest response is Strongly Agree with 70 respondents, 70% of
percentage and 1st in ranking and 26 respondents has Agreed with 26% of percentage
and 2nd in ranking and 4 respondents has Neutral with 4% of percentage and 3 rd in
ranking and both 0 respondents has Disagree, Strongly disagree with 0% of
percentage have a 4th in ranking.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Table 4. Hands on experience can improve their motivation, confidence and

problem solving abilities

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 54 54% 1ST

LY
AGREE

AGREE 42 42% 2ND

NEUTRA 5 5% 3RD
L

DISAGRE 0 0% 4TH
E

STRONG 0 0% 4TH
LY
DISAGRE
E

Respondents on Table 4. hands on experience can improve their motivation,

confidence and problem solving abilities where the highest response is Strongly
Agree with 54 respondents, 54% of percentage and 1st in ranking and 42 respondents
has Agree with 42% of percentage and 2nd in ranking and 5 respondents has Neutral
with 5% of percentage and 3rd in ranking and both 0 respondents has Disagree,
Strongly Disagree with 0% of percentage have a 4th in ranking.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Table 5. The professors are knowledgeable about their subject matter

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 35 35% 2ND

LY
AGREE

AGREE 49 49% 1ST

NEUTRA 14 14% 3RD

L

DISAGRE 2 2% 4TH
E

STRONG 0 0% 5TH
LY
DISAGRE
E

Respondents on Table 5. the professors are knowledgeable about their subject

matter where the highest response is Strongly Agree with 49 respondents, 49% of
percentage and 1st in ranking and 35 respondents has Agree with 35% of percentage
and 2nd in ranking and 14 respondents has Neutral with 14% of percentage and 3rd in
ranking and 2 respondents has Disagree with 2% of percentage and 4th in ranking and
0 respondents has Strongly Disagree with 0% of percentage and 5th in ranking.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Table 6. Have positive relationship with classmates.

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 44 44% 1ST

LY
AGREE

AGREE 40 40% 2ND

NEUTRA 14 14% 3RD

L

DISAGRE 2 2% 4TH
E

STRONG 0 0% 5TH
LY
DISAGRE
E

Respondents of Table 6 have positive relationship with their classmates where

the highest response is Strongly Agree with 44 respondents, 44% of percentage and
1st in ranking and 40 respondents has agree with 40% of percentage and 2nd in
ranking and 14 respondents has neutral with 14% of percentage and 3rd in ranking and
2 respondents has disagree with 2% of percentage and 4th in ranking and 0
respondents has strongly disagree with 0% of percentage and 5th in ranking.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Table 7. Friends motivate to finish their study

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 48 48% 1ST

LY
AGREE

AGREE 37 37% 2ND

NEUTRA 11 11% 3RD

L

DISAGRE 3 3% 4TH
E

STRONG 0 0% 5TH
LY
DISAGRE
E

Respondents of Table 7friends motivate me to finish my study where the

highest response is strongly agree with 48respondents, 48% of percentage and 1st in
ranking and 37 respondents has agree with 37% of percentage and 2nd in ranking and
11 respondents has neutral with 11% of percentage and 3rd in ranking and 3
respondents has disagree with 3% of percentage and 4th in ranking and 0 respondents
has strongly disagree with 0% of percentage and 5th in ranking.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Table 8. Have positive relationship with their family.

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 54 54% 1ST

LY
AGREE

AGREE 36 36% 2ND

NEUTRA 7 7% 3RD
L

DISAGRE 0 0% 4TH
E

STRONG 0 0% 4TH
LY
DISAGRE
E

Respondents of Table 8 have positive relationship with my family where the

highest response is strongly agree with 54 respondents, 54% of percentage and 1st in
ranking and 36 respondents has agree with 36% of percentage and 2nd in ranking and
7 respondents has neutral with 7% of percentage and 3rd in ranking and both 0
respondents has disagree, strongly disagree with 0% of percentage have a 4th in
ranking.

Table 9. The curriculum is challenging and engaging.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 48 48% 1ST

LY
AGREE

AGREE 32 32% 2ND

NEUTRA 12 12% 3RD

L

DISAGRE 3 3% 4TH
E

STRONG 0 0% 5TH
LY
DISAGRE
E

Respondents of Table 9 the curriculum is challenging and engaging where the

highest response is strongly agree with 48 respondents, 48% of percentage and 1st in
ranking and 32 respondents has agree with 32% of percentage and 2nd in ranking and
12 respondents has neutral with 12% of percentage and 3rd in ranking and 3
respondents has disagree with 3% of percentage and 4th in ranking and 0 respondents
has strongly disagree with 0% of percentage and 5th in ranking.

Table 10. The instructors have the ability to inspire students.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 41 41% 1ST

LY
AGREE

AGREE 41 41% 1ST

NEUTRA 15 15% 2ND

L

DISAGRE 2 2% 3RD
E

STRONG 0 0% 4TH
LY
DISAGRE
E

Respondents of Table 10 the instructor has an ability to inspire students where

the highest response is strongly agree and agree with both 41 respondents, 41% of
percentage and 1st in ranking and 15 respondents has neutral with 15% of percentage
and 2nd in ranking and 2 respondents has disagree with 2% of percentage and 3rd in
ranking and 0 respondents has strongly disagree with 0% of percentage and 4th in
ranking.

Table 11. Parents are interested in education and support learning.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 51 51% 1ST

LY
AGREE

AGREE 39 39% 2ND

NEUTRA 9 9% 3RD
L

DISAGRE 1 1% 4TH
E

STRONG 0 0% 5TH
LY
DISAGRE
E

Respondents of Table 11 parents are interested in our education and support

learning where the highest response is strongly agree with 51 respondents, 51% of
percentage and 1st in ranking and 39 respondents has agree with 39% of percentage
and 2nd in ranking and 9 respondents has neutral with 9% of percentage and 3rd in
ranking and 1 respondents has disagree with 1% of percentage and 4th in ranking and
0 respondents has strongly disagree with 0% of percentage and 5th in ranking.

Table 12. Recommend this course to other students.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

CRITERI FREQUEN PERCENTA RANKING

A CY GE

STRONG 52 52% 1ST

LY
AGREE

AGREE 30 30% 2ND

NEUTRA 12 12% 3RD

L

DISAGRE 6 6% 4TH
E

STRONG 0 0% 5TH
LY
DISAGRE
E

Respondents of Table 12 recommend this course to other students where the

highest response is strongly agree with 52 respondents, 52% of percentage and 1st in
ranking and 30 respondents has agree with 30% of percentage and 2nd in ranking and
12 respondents has neutral with 12% of percentage and 3 rd in ranking and 6
respondents has disagree with 6% of percentage and 4th in ranking and 0 respondents
has strongly disagree with 0% of percentage and 5th in ranking.

3. What is the advantage of having a good attitude while studying BSHM?

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ST CLARE COLLEGE OF CALOOCAN
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Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

A pleasant attitude is the most important attribute for a BSHM student to have,
whether they were cleaning the toilets or ringing the bell into the office in front. It
makes it easy for them to deal with conflicts and other issues, as well as ensure that
every guest has a good time. As they learned while studying BSHM know
students a cheerful attitude allowed them to relax, remember,
focus, and absorb knowledge. You're open to new experiences and notice a wide
range of learning opportunities. And when they see opportunities, their may
knowledge.

4. What are the preferences of the students on their course?

The preferences were meaningful, and Practical Career Choice. Many students
wanted practical courses that will give them many opportunities after graduating
college. Some wanted what they really love doing. In their case, they chose HRM
because I love cooking and I know that this field will give me a meaningful work and
job stability. Second, Development of Soft Skills. All people have skills such as
critical thinking, problem solving, communication and interpersonal skills. What we
want is to develop it because these skills are vital to handle various functions in our
work field. Lastly, Exposure. A course that will provide us trainings, analysis l and
strategies because it will help and it will be beneficial for complexities of managing
our work field someday.

5. How may the findings be utilized in designing a guide in determining the students
perception on BSHM course?

Students are more likely to be interested in and engaged in courses that are
related to their personal interests. It can be used at all levels contained in the BSHM
course, the knowledge will be even wider and you will learn when you enter the
BSHM industry.

Chapter 5

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Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION

This chapter presents the summary or the research work undertaken, the
conclusions drawn and the recommendations are made as an outgrowth of this study.

Summary of Findings

The researchers gathered data of students having own perspective of their Course
BSHM. These topics stated by the interviewer and affects to their daily life issues,
starting from the performance, self-esteem, and participation in activities. Based on
the Theoretical framework, The effects of having negative perspective that has been
said are the main reason of having negative effect to the students. The problem and
effect have been listed down to provide recommendations in each organization that
has connection with the topic. In the field of Hospitality Management as a student
there is always an issue like financial, physical and mental capabilities. These are the
reasons of having a different performances base on the experience of the students
interviewed. Identifying the problem can help you focus in fixing specific area that
needed to be treated. We the researchers found out that Student engagement and
teacher credibility is important. Students’ academic engagement in problem-based
learning depends on their perceptions of the instructors’ caring, competence,
goodwill, communication style, and feedback. Positive student-teacher relationships
enhance students’ enthusiasm, self-regulation, and learning success.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Based on the findings, The frequency and percentage distribution of

respondents profile as to age. It was noted that the age of Nineteen (19) year old got
the 1st rank with 21 or 21% followed by Twenty (20) years old and Twenty two (22)
years old and got the 2nd Rank with 18 or 18%, Twenty three (23) years old got the
3rd rank with 16 or 16%, Twenty one (21) years old got the 4th rank with 13 or 13%,
Twenty four (24) years old got the 5th rank with 7 or 7%, Twenty five (25) year old
got the 6th rank with 6 or 6% and lastly, Twenty six (26) years old got the 7th rank
with 1 or 1%. It concludes that the majority of the respondents are in the ages of
Nineteen (19) years old. While The frequency of the percentage of the 100 student
respondents, 52 or 52% were male 48 or 48% were female. and based on the Table
above, most of the respondents are male, while minority are female. As interpreted,
Male are the leading population among Hospitality Management student. Lastly, most
of the respondents are the Course of Hospitality Management from 25% of 1st year
students, 25% of 2nd year students, 25% of 3rd year students and 25% of 4th year
students distribution of the survey.

What is the advantage of having a good attitude while studying BSHM?

41
ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

A pleasant attitude is the most important attribute for a BSHM student to have,
whether they were cleaning the toilets or ringing the bell into the office in front. It
makes it easy for them to deal with conflicts and other issues, as well as ensure that
every guest has a good time. As they learned while studying BSHM know
students a cheerful attitude allowed them to relax, remember,
focus, and absorb knowledge. You're open to new experiences and notice a wide
range of learning opportunities.

What are the preferences of the students on their course?

The preferences were meaningful, and Practical Career Choice. Many students
wanted practical courses that will give them many opportunities after graduating
college. Some wanted what they really love doing. In their case, they chose HRM
because they love cooking and they know that this field will give them a meaningful
work and job stability. Second, Development of Soft Skills. All people have skills
such as critical thinking, problem solving, communication and interpersonal skills.
What we want is to develop it because these skills are vital to handle various
functions in the work field. Lastly, Exposure. A course that will provide trainings,
analysis and strategies because it will help and it will be beneficial for complexities
of managing work field someday.

How may the findings be utilized in designing a guide in determining the students
perception on BSHM course?

Students are more likely to be interested in and engaged in courses that are
related to their personal interests. It can be used at all levels contained in the BSHM
course, the knowledge will be even wider and you will learn when you enter the
BSHM industry.

Conclusion

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Based on the findings of the study, the following conclusions are drawn:

1. Students pursue hospitality management mainly because of it’s coverage in terms

of work related field.

2. BSHM course improve the student’s patience and communication skills. Future
scholars will have a better understanding of hospitality management and pursue a
career that will likely hone their skills.

3. Students’ academic engagement in problem-based learning depends on their

perceptions of the instructors’ caring, competence, goodwill, communication style,
and feedback.

4. The perception of the student towards their academic performance is due to the lack
of engagement between the student and professor.

5. Positive student-teacher relationships enhance students’ enthusiasm, self-

regulation, and learning success.

Recommendation

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Researchers revealed how BSHM students pursued employment in Hospitality

Management based on data from a prior survey.

1. BSHM students should be aware of the companies for which they work. Because
hospitality management is a vague subject, students must know the do’s and don’t and
their rights as a worker in the industry this will be learned in the hospitality
management course.

2. Students should pursue career related jobs that is fit to their course. because they
will find jobs easier and find more opportunities in the industry.

3. Professors should be more approachable to their students.

4. Schools should have more hands on activities that is related to the course of the
students. Because it greatly enhances the mood of the students and their perception
towards the school and it’s education.

5. Professors should give the information and educate the students and avoid giving
the students report that will just take the time of the student and professor
relationship. Class should be more engaging in order for the students to participate.

BIBLIOGRAPHY

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

According to Nierva (2009)- parent involvement in the Philippines is vague because

there is still a need to improve parent involvement practices.

[Link] 44)

(Rudd et al., 2008)- problem behaviors such as school refusal, Students' sense of
safety at school and greater use of “positive" learning approaches.

[Link]

(Edgerton et al., 2011)-However, given the focus of this study, it is appropriate to

review research on the effects of physical features of learning environments on
academic performance.

[Link]

Hamunyela (2008) - concurs that “for an education system to be in tune with change it
needs to be flexible, adapTable, and responsive to constantly changing circumstances
and needs

[Link] (page48)

According to Teerati and Wattanasan (2016)- most students identified tourism and
hospitality as important fields in which to offer their knowledge and expertise.

[Link]

CHED (2017) -entitled Revised Guidelines for Student Internship Program in the
Philippines states that the internship program is meant to provide the students with an
opportunity.

[Link] (page1)

Kusluvan (2000) -developed a multi-dimensional attitude scale to investigate

students’ career perceptions of hospitality, and validated their instrument.

[Link]

(Tran et al., 2018)- Additionally, family socio-economic status also has significant
relation to academic performance of students.

[Link]
340178399_Financial_Status_Parents_Influence_Peer_Influence_and_Self-
Choice_of_Students_in_Selection_of_Strand_in_The_Senior_High_School_Cebu_Ph
ilippines (page 354)

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

Mahdikhani, Soheilahamzehloo, Maryamshayestefard, and Mahdikhani (2015)-

Accordingly, participation can be seen as an active involvement process which can be
divided into five classifications, namely; preparation, contribution to discussion,
group works, communication skills, and attendance.

[Link]
(page49)

Teerati and Wattanasan (2016)- most students identified tourism and hospitality as
important fields in which to offer their knowledge and expertise.

[Link]

According to (Rudd et al., 2008)- Research has shown how the physical
characteristics of the learning environment are related to various educational
outcomes and experiences for students.

[Link]

According to (Tran et al 2018) - They reported students held negative perceptions

towards almost all dimensions of working in hospitality. Lower family support well
results to greater financial stress and anxiety in selecting a course.

[Link]

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

APPENDIX A

This is the letter of approval that were given to the dean to conduct research at St.
Clare College of Caloocan.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

APPENDIX B

This
photo was taken when the researchers are having final defense.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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APPENDICES C

This photo was taken during the defense.

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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APPENDICES D

This is when our research adviser checked the approval letter.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

TERTIARY DEPARTMENT

APPENDICES E

This
is

when the researchers started to make the Chapter 4.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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APPENDICES F

This is when things started to get rough. Researchers are in the midst of losing their-
selves because of simultaneous activities going on around the school and also
incoming exam so researchers are really exhausted at this time.

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ST CLARE COLLEGE OF CALOOCAN
ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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APPENDICES G

This photo was taken when the researchers finally finished the study. And was
approved for book binding.

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ST. CLARE COLLEGE, Zabarte road, Camarin,
Caloocan City, metro manila 1400, PH

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ST. CLARE COLLEGE, Zabarte road, Camarin,
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