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    Driver Triggered Snapshot Information Bulletin rrmt0044

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    Manual

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    Driver Triggered Snapshot Information Bulletin rrmt0044

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    rpmjasa0
    7 views6 pages
    Manual

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    Manual

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    7 views6 pages

    Driver Triggered Snapshot Information Bulletin rrmt0044

    Uploaded by

    rpmjasa0
    Manual

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Information Bulletin

    Driver Triggered Snapshot


    RRMT0044
    May 2023
    RRMT-0044: Driver Triggered Snapshot - Transmission Shift Complaint without Active Transmission Fault Codes Procedure |

    RRMT-0044: Driver Triggered Snapshot - Transmission Shift Complaint


    without Active Transmission Fault Codes Procedure
    Date: May 12, 2023

    Updated:

    Issue Description:
    To support diagnosis of transmission performance issues when no Active transmission fault codes are present, a Driver Trig-
    gered Snapshot (DTS) may be used to capture vehicle and transmission data when the performance issue occurs. The data can
    then be saved in the Transmission Control Module (TCM), downloaded with ServiceRanger and sent to Eaton for review.

    To ensure a successful DTS, record and understand the customer’s performance issue and when it occurs. Drive or operate the
    vehicle and attempt to duplicate the performance issue under the conditions reported by the customer. A DTS can be performed
    with key on engine off and key on engine running with vehicle stationary or while driving.

    Note: Prior to taking a DTS, ensure to connect ServiceRanger, download a Service Activity Report (SAR) and send to Eaton. This
    records all the current information stored in the TCM for future reference.
    • Snapshots are initiated using the OEM Driver Interface Device:
    • Shift Stalk or Push Button
    • The TCM uses a specific sequence of shift request messages from the device: “Upshift” and “Downshift”
    • Snapshots require the following sequence and timeframe:
    • Select Upshift, Downshift, Upshift, Downshift
    • Within 1.5 seconds from the initial Upshift
    • “ST” (Snapshot Triggered) is indicated in the Gear Display and a tone may occur when a snapshot has been initiated and
    recorded.
    • Prior to duplicating the customer’s performance issue, confirm a DTS can be initiated by practicing the sequence
    outlined above.
    Note: If the customer’s performance issue is duplicated and recorded with a snapshot, do not initiate another snapshot. Pre-
    viously recorded snapshots may be overwritten.
    • Snapshots record 11 seconds of data
    • 9 seconds of data prior to the trigger
    • 2 seconds of data after the trigger
    Note: The snapshot is time sensitive and needs to be taken the moment the performance issue is experienced. Timely initia-
    tion of the snapshot is required to record the event.
    • After the snapshot is recorded, return to the repair facility:
    1. Set vehicle parking brake and chock wheels.
    2. Key off and wait two minutes, allow for a complete power down to write the snapshot to TCM memory.
    3. Key on, connect ServiceRanger and download a Service Activity Report (SAR)
    4. Select “Send to Eaton” - Internet connection required
    5. Contact Eaton Cummins Automated Transmission Technologies at 1-800-826-HELP (4357) for further diagnostic
    instructions.

    1 © 2023 Eaton Cummins Automated Transmission Technologies. All rights reserved. 2023.08.17
    RRMT-0044: Driver Triggered Snapshot - Transmission Shift Complaint without Active Transmission Fault Codes Procedure |

    Refer to the applicable Transmission Shift Complaint procedure available below:

    • Endurant HD Troubleshooting Guide TRTS0950: Transmission Shift Complaint.


    • Endurant XD Troubleshooting Guide TRTS0960: Transmission Shift Complaint.

    OEM steering column type Driver Interface Devices have similar functionality:
    • Pull towards you to request an Upshift
    • Push away from you to request a Downshift
    Note: Refer to OEM regarding Driver Interface Device function and operation.

    International
    • DTS available in Drive (D) and Reverse (R) modes only
    - Not available in Neutral (N) or Low (L) modes

    Freightliner
    • DTS available in Drive (D), Neutral (N) and Reverse (R) modes

    Volvo (Push Button)


    • DTS available in Drive (D), Neutral (N) and Reverse (R) modes
    • Sequence to initiate a DTS:
    - Up arrow, Down arrow, Up arrow, Down arrow (within 1.5 seconds)
    - or Low, Up arrow, Up arrow

    2 © 2023 Eaton Cummins Automated Transmission Technologies. All rights reserved. 2023.08.17
    RRMT0044 | RRMT-0044: Driver Triggered Snapshot - Transmission Shift Complaint without Active Transmission Fault Codes

    Kenworth and Peterbilt


    • DTS available in Drive (D), Neutral (N) and Reverse (R) modes

    Note: For Kenworth and Peterbilt vehicles - If “ST” is not indicated in the gear display, refer to OEM for VECU software updates,
    otherwise perform the following:
    1. Request an assistant to monitor ServiceRanger when attempting a DTS.
    2. Key on.
    3. Connect ServiceRanger.
    4. Go To Data Monitor.
    5. From the Default Parameter Files tab, select “Transmission Gear Requests”.
    6. Monitor “Transmission range attained”
    a. Drive or operate the vehicle and attempt to duplicate the performance issue under the conditions reported by the
    customer.
    b. Select Upshift, Downshift, Upshift, Downshift (within 1.5 seconds)
    c. “ST” should be indicated when the DTS is initiated.

    Warranty Information:
    Information only

    2023.08.17 © 2023 Eaton Cummins Automated Transmission Technologies. All rights reserved. 3
    Copyright Eaton Cummins Automated
    Transmission Technologies, 2023.
    Eaton Cummins Automated
    Transmission Technologies hereby
    grant their customers,
    vendors, or distributors permission
    to freely copy, reproduce and/or
    distribute this document in printed
    format. It may be copied only in
    its entirety without any changes or
    modifications. THIS INFORMATION
    IS NOT INTENDED FOR SALE OR
    RESALE, AND THIS NOTICE MUST
    REMAIN ON ALL COPIES.

    Note: Features and specifications


    listed in this document are subject to
    change without notice and represent
    the maximum capabilities of the
    software and products with all options
    installed. Although every attempt has
    been made to ensure the accuracy of
    information contained within, Eaton
    makes no representation about the
    completeness, correctness or accuracy
    and assumes no responsibility for
    any errors or omissions. Features and
    functionality may vary depending on
    selected options.

    For spec’ing or service assistance, call


    1-800-826-HELP (4357) or visit
    www.eaton.com/roadranger.
    In Mexico, call 001-800-826-4357.

    Roadranger: Eaton and trusted partners


    providing the best products and services
    in the industry, ensuring more time on
    the road.

    Eaton Cummins Automated


    Transmission Technologies
    P.O. Box 4013
    Kalamazoo, MI 49003 USA
    800-826-HELP (4357)
    www.eaton.com/roadranger

    Printed in USA

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