NCM 104 Rle Prelim
NCM 104 Rle Prelim
NCM 104 Rle Prelim
COMMUNICATION
▪ Method used to
• Act of transferring information from convey the message
one place, person or group to to the receiver
another
• Exchange of info between two or 3. Receiver
more people ▪ The listener
• Exchange of ideas and thoughts
• Transmission of feelings or social Decoding – the translation of
interaction between people message via receiver’s
• Two purposes: To influence and to interpretation (sorts out the meaning
gain information of the message)
- Word interpretation, display
2 referents in Communication: Sender format etc.
and Receiver
4. Response or Feedback
EFFECTIVENESS OF COMMUNICATION ▪ Message of the
IN NURSING receiver returns to the
sender
✓ Ensures the patient’s safety ▪ Feedback can be
✓ Reduces the risk errors verbal or non-verbal
✓ Improves the client’s satisfaction of Examples of Feedback in Hospital
care Setting: Ratings, Likert Scale
✓ Creates effective and professional (Satisfactory Result)
relationship (nurse-client
relationship) Feedback in Nursing: Evaluation
✓ Meets the legal, ethical, and and Response (checks if there’s any
clinical standards of care modifications or changes needed)
4. Implementation 1. CREDIBILITY
▪ Therapeutic communication ▪ Perceived as trustworthy by
- techniques are specific the client
responses that encourage
the expression of feelings 2. INTEREST
and ideas and convey ▪ Must attract the interest of
acceptance and respect the people (they must listen)
▪ Active listening - means
being attentive to what the 3. PARTICIPATION
pt is saying both verbal and ▪ Letting the client to
nonverbal aspect participate
▪ SOALER
S – Sit down 4. MOTIVATION
O – Open posture (Open ▪ Motivation is a fundamental
arms, legs crossed) desire of learning
A – Must not be apart to the ▪ One day or Day one
client/ receiver (A is
optional and situational) 5. COMPREHENSION
L – Lean (For better hearing ▪ Must be according to the
and active listening) patient’s level of
E – Eye contact understanding
R – Relax
▪ Effective communication – 6. REINFORCEMENT
facilitative and tend to ▪ Repetition in health teaching
encourage the other person ▪ Health teaching that is done
to openly express ideas, in regular intervals/ frequency
feelings or concerns helps client to understand
better
5. Evaluation
▪ Nurse and pt need to 7. LEARNING BY DOING
determine whether the plan ▪ Learning is accompanied by
of care is successful (If the doing new things
expected outcomes are not
met, the plan of care needs 8. KNOWN TO UNKNOWN
to be modified) ▪ Nurses must find out what the
▪ Nursing interventions are client/ people already know
evaluated to determined and how to give or to provide
which strategies or them new knowledge
interventions were effective
9. SETTING AN EXAMPLE
▪ The health educator must
follow what he/she preaches5
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PROTECTIVE ENVIRONMENT
❖ Intended for client with
hematopoietic stem cell
transplants
❖ Highly susceptible to fungal
infections
❖ Intended to reduce fungal spore
counts in the air
ISOLATION
1. Reverse Isolation – intended to
protect immunocompromised and
suppressed client
2. Quarantine – intended to limit
spread of infectious agent and
maybe applied to those exposed
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