2014 BPLS Field Monitoring and Evaluation Survey

2014 Business Permits and Licensing System

Field Monitoring and Evaluation Survey

BPLS STANDARDS under the JMC n. 1 s. 2010
Length of Number of Number of Number of

Time Steps Forms Signatories
(New Business is 5 to (5 steps for New and (Single Unified Form) (two signatories-The
10 days while Renewal of Business Mayor and BPLO)
Renewals is 5 days Permits)

SURVEY OBJECTIVES
• The survey was commissioned by the National Competitiveness Council
(NCC) through the regional and provincial offices of the Department of
Trade and Industry (DTI) and local academe to:
determine the profile of the businessmen in selected LGUs who applied for
new and renewal of business permits;
determine the compliance rate of the selected LGUs in terms of the BPLS
standards set for both new and renewal process;
ensure the implementation of the Nationwide Streamlining of BPLS Program

through performance and customer feedback.

BACKGROUND
• The survey was part of the Good Governance and Anti-Corruption
Cluster (GGAC) initiatives under the present administration
• The validation survey was first piloted in 2012 covering (6 LGUs) from
Region 5.
• In 2013, a total of (185 LGUs) were validated by local partner academe
in each region which resulted to continuous improvement of business
permitting process across all cities and municipalities.
• This year, a total of (242 LGUs) were validated. The result of the survey
will be presented in the NCC roadshows

SURVEY METHODOLOGY
• The survey was conducted by local academe through triangulation
method as follows:
Interview
Focus Group Discussion
Secondary Resources [articles, circulars, city ordinances, etc.]
• Based on the list of LGUs submitted by DILG-LGA [reported to be
compliant] was provided to all regional focal person. A sample size of
20 respondents [10 for new and 10 for renewal] per LGU was
determined in the conduct of the survey.

LIST OF PARTNER ACADEME BY REGION
REGION PARTNER ACADEME
National Capital Region (NCR) UP Institute for Small Scale Industries
Cordillera Administrative Region *Enumerators
(CAR)
Ilocos Region (I) Don Mariano Marcos Memorial State University
Cagayan Valley Region (II) *Enumerators
Central Luzon (III) Aurora State College of Technology (ASCOT), Bataan Peninsula State University (BPSU),
Bulacan State University (BulSU), Central Luzon State University (CLSU), Angeles University
Foundation (AUF), and Tarlac State University (TSU)
CALABARZON (IV-A) Batangas State University
MIMAROPA (IV-B) *Enumerators
Bicol Region (V) Bicol University
Western Visayas (VI) Central Philippine University
Central Visayas (VII) School of Business and Economics, University of San Carlos
Eastern Visayas (VIII) Colegio de Sta. Lourdes of Leyte Foundation, Inc.
Zamboanga Peninzula (IX) Ateneo de Zamboanga University
Northern Davao (X) *Enumerators
Davao Region (XI) University of Mindanao
SOCCSKSARGEN (XII) Notre Dame of Marbel University
CARAGA (XIII) Father Saturnino Urios University
DISTRIBUTION OF RESPONDENTS BY REGION
Local Government Units
NEW RENEWAL
(LGUs)
REGIONS
Prescribed Actual Prescribed Actual Respondents Prescribed Actual Respondents
*NCR 5 5 50 10 50 65
CAR 12 to 15 27 120-150 271 120-150 339
I 12 to 15 12 120-150 118 120-150 120
II 12 to 15 15 120-150 150 120-150 150
III 12 to 15 12 120-150 108 120-150 138
IV-A 12 to 15 15 120-150 150 120-150 150
IV-B 12 to 15 35 120-150 318 120-150 397
V 12 to 15 12 120-150 85 120-150 150
VI 12 to 15 15 120-150 150 120-150 150
VII 12 to 15 15 120-150 150 120-150 150
VIII 12 to 15 15 120-150 150 120-150 150
IX 12 to 15 15 120-150 122 120-150 168
X 12 to 15 14 120-150 145 120-150 175
XI 12 to 15 11 120-150 120 120-150 120
XII 12 to 15 12 120-150 120 120-150 120
CARAGA 12 to 15 12 120-150 120 120-150 120
TOTAL 180 to 225 242 1800-2250 2287 1800-2250 2662

SURVEY RESPONDENTS (NEW and RENEWAL)
450
400
350
300
250
200
150
100
50
0
NCR CAR I II III IV-A IV-B V VI VII VIII IX X XI XII CARAGA
SURVER RESPONDENTS (NEW) SURVEY RESPONDENTS (RENEWAL)

A total of 2,287 survey respondents were collected for new business application while 2,662 survey respondents for renewal of
business permitting process.

RESPONDENT’S PROFILE
Owner Employee Staff Others
Others
Staff 3%
15%
Employee
10%
Owner
72%
TABLE 2. RESPONDENT’S PROFILE
Most of the survey respondents of the new business application and renewal of business permits or a total of 47%
(1,937) are business owners.

BUSINESS REGISTRATION
Partnership,
55, 1% Others, 26, 1%
Corporation,
301, 7%
Single
Proprietorship,
3908, 91%
TABLE 3. BUSINESS REGISTRATION
For business registration, most of the registered business establishments classified as ‘single proprietorship’ with 91% or 3,908
valid survey responses for both new business application and renewal of business permits.

BUSINESS CLASSIFICATION
MEDIUM LARGE
(P15M to P100M (more than
assets), 176 P100M assets), 81
SMALL
(P3M to P15M
assets), 396
MICRO
(not more than
P3M assets), 3652
TABLE 4. BUSINESS CLASSIFICATION
A total of 98% or 4,224 valid survey responses for both new and renewal business were classified under SMEs (Micro-Small-
Medium Enterprises) with assets ranging from <3M to 100M.

MAIN BUSINESS
2500 Wholesale & Retail
Trade, 2151, (51%)
2000
Manufacturing, Construction &

RDA, 135, (3%)
1500
Tourism & tourism-related, 63,

Others, 814, (11%)
Banking & Financial, 114, (2%) (2%)
1000 Food/Restaurants, 549, (12%)
Communications, 64, (1%) Rentals, 130, (6%)

Health, 126, (4%) Water, 60, (2%)
Transportation, 87, (2%)
500
Agri-related, 230, (5%)
TABLE 5. TYPE OF BUSINESS
Overall, national survey responses collected for new and renewal of business permits in classifying business operations came
from ‘wholesale and retail trade’ with 51% or 2,151 survey respondents.

NATIONWIDE
SURVEY RESULTS
OVERALL COMPLIANCE RATE : (NEW and RENEWAL)
STANDARDS 2014 Example
NEW RENEWAL NEW RENEWAL
Max. of 10 days Max. of 5 days 90.56% 78.16% Cordillera Administrative Region (all areas)
11 days or more Region 6: Roxas Region 8:San

Length of Time 9.44% 21.84% City, Bacolod, Roque, Dolores,
Pambujan (New
Passi
and Renewal)
5 steps 58.55% 65% Regions I and XI
6 steps or more 41.45% 35% Region 2: Cagayan Region XII: S.
Number of Steps Valley, Isabela, N. Cotabato, N.
Vizcaya (New and Cotabato, S.
Renewal) Kudarat (New and
Renewal)
1 unified form 59.53% 58.07% Region I
Number of Forms 2 forms or more 40.47% 41.93% Regions 2, 5, 6, 7, and 8 (all areas)
1 signatory 86.27% 84.78% CAR, II, V, VI, XII, and Caraga (all areas)
Number of Signatories 2 signatories or more Region 8:San Roque, Dolores, Pambujan,
13.76% 15.22% Hilongos
PROCESSING TIME (NEW)
No answer 9
Compliance Rate:
11 days or more 205 2,053 or 91%
6 to 10 days 275
4 to 5 days 223 [<10 minutes to 10 days]
2 to 3 days 496
within the day 712
1 to 2 hours 154
31 to 60 minutes 82 Non-compliance Rate:
10 to 30 minutes
less than 10 minutes 25

86
214 or 9.44%
0 100 200 300 400 500 600 700 800 [11 days or more]
TABLE 6. PROCESSING TIME FOR NEW BUSINESS APPLICANTS

PROCESSING TIME (RENEWAL)
No answer 4
11 days or more 201 Compliance Rate:
6 to 10 days
4 to 5 days 227
381
2,098 or 77%
2 to 3 days 520 [<10 minutes to 5 days]
within the day 811
1 to 2 hours 218
31 to 60 minutes 111 Non-compliance Rate:
10 to 30 minutes 177
less than 10 minutes 34
568 or 21.83%
0 100 200 300 400 500 600 700 800 900 [6 days or more]
TABLE 7. PROCESSING TIME FOR BUSINESS RENEWALS

NUMBER OF STEPS
2000
1852
1800
1600
Compliance Rate:
1400 3,038 or 62.01%
1200 1088
1000 948 [<1 step to 5 steps]
800 743
600
400
155
Non-compliance Rate:
200 104
0
9
1,861 or 37.98%
1 2 3 4 5 6 No answer
step steps steps steps steps or more
steps
[6 steps or more]
TABLE 8. NUMBER OF STEPS

NUMBER OF FORMS
3500
3000 2858 Compliance Rate:

2500
2,858 or 58.61%
2000
[1 form]
1465
1500
1000
541 Non-compliance Rate:
500
12 2,018 or 41.38%
0
1
form
2
forms
3 or more
forms
No answer
[2 forms or more]
TABLE 9. NUMBER OF FORMS (NEW AND RENEWAL)

NUMBER OF SIGNATORIES
3500
3000 2905
Compliance Rate:
2500
4,240 or 85.47%
2000
[1 signatory]
1500 1335
1000
508
Non-compliance Rate:
500
184
29 721 or 14.53%
0
1
signatory
2
signatories
3 to 5
signatories
6 or more
signatories
No answer [3 signatories or more]
TABLE 10. NUMBER OF FORMS (NEW AND RENEWAL)

FACTORS AFFECTING BUSINESS REGISTRATION
(NEW)
BIR requirements 872
BFP requirements 898
Absent signatories 67
Assessment/Verification/Releasing 290
delays in getting the permit 169
lack of information about the requirements 97
lack of information about the process 76
understaffed 99
absent signatories 535
too many signatories 118
long transaction time 327
too many procedures 396
0 100 200 300 400 500 600 700 800 900 1000
For processing of new business registration, a total of 872 [for BIR requirements] and 898 [for BFP requirements] indicated as
factors affecting their application process.

FACTORS AFFECTING BUSINESS REGISTRATION
(RENEWAL)
lack of information about the requirements 114
lack of information about the process 63
understaffed 95
absent signatories 797
too many signatories 170
long transaction time 367
too many procedures 449
0 200 400 600 800 1000 1200
For renewal of business permit, a total of 1,081 [for BIR requirements] and 1,099 [for BFP requirements] indicated as factors
affecting their renewal of business permit/s.

OVERALL CUSTOMER SATISFACTION FEEDBACK
Extremely Dissatisfied Somewhat Somewhat Satisfied (9) Extremely No Answer

Dissatisfied (3-4) Dissatisfied Satisfied Satisfied (10)
(1-2) (5-6) (7-8)
2% 7% 18% 42% 22% 9% 0%

A total of 2,065 or 42% for both new and renewal survey respondents indicated a score of 7-8 or ‘somewhat
satisfied’ in the overall performance of their respective LGUs in business permitting process.

CUSTOMER SATISFACTION FEEDBACK (by area)
Extremely Extremely
Dissatisfied Satisfied (10)
(1-2)
I : La Union, Ilocos Sur, Ilocos Norte, Cordillera Administrative Region : Apayao, Benguet, Ifugao,
Kalinga, and Mountain Province (New and Renewal)
Pangasinan
II : Cagayan Valley, Isabela, Nueva Vizcaya, and Quirino
(Renewal)
IX : Zamboanga del Norte, Zamboanga del Sur, Zamboanga

Sibugay (New and Renewal)
CUSTOMER SATISFACTION FEEDBACK (NEW)

(1-2) (5-6) (7-8)
2% 6% 16% 42% 22% 8% 1%

For overall satisfaction rate for new business registration, a total of 954 or 42% of the total survey respondents
indicated to be ‘somewhat satisfied’ in the business application in their area.

CUSTOMER SATISFACTION FEEDBACK
(RENEWAL)

(1-2) (5-6) (7-8)
1% 8% 18% 42% 21% 9% 0%

For overall satisfaction rate for renewal of business permit, a total of 1111 or 42% of the total survey respondents
indicated to be ‘somewhat satisfied’ in getting their business permits.

REGIONAL
SURVEY RESULTS
DISTRIBUTION OF RESPONDENTS BY AREA
LGUs NEW RENEWAL
Universal Target Actual Target Actual Target Actual
Population 180 to 225 242 1800-2250 2287 1800-2250 2662
LUZON approx. 1200 approx. 1500
VISAYAS approx. 450 approx. 480
MINDANAO approx. 630 approx. 700

LUZON
SURVEY RESULTS
Processing Time : (Luzon Regions)
400 450 417
350
343
400
300 350
261 284
300
250
250
200 205
200
150
143
110 117 150 117 115 130
94 113
100 87
53 61 100
50
13 50 26
0 0
0 0
less than 10 to 30 31 to 60 1 to 2 within 2 to 3 4 to 5 6 to 10 11 days No less 10 to 30 31 to 60 1 to 2 within 2 to 3 4 to 5 6 to 10 11 days No
10 minutes minutes hours the day days days days or more answer than 10 minutes minutes hours the day days days days or more answer
minutes minutes
Table 1. New Business Registration Table 2. Renewal of Business Permits
For new business registration, a total of 1,078 out of 1,195 or 90% For renewal of business permits, a total of 1,159 out of 1,494 or
indicated that it took them <10 mins to 10 days to process their 77% indicated that it took them <10 mins to 5 days to claim their
business registration business permits.

Number of Steps : (Luzon Regions)
600
600 549
500
487 500
400
400
323
300
285
300 264 253
198 182 200
200
100
100
46 54
18 0 19 0
0 0
1 2 3 4 5 6 No answer 1 2 3 4 5 6 No answer
step steps steps steps steps or more step steps steps steps steps or more
steps steps
Table 3. No. of Steps for NEW Table 4. No. of Steps for RENEWAL
For number of steps for new business registration, a total of 708 or For number of steps for renewal of business permits, a total of 934
59.24% indicated that it took them <1 step to 5 steps in business or 62.98% indicated that it took them <1 step to 5 steps in
registration. claiming their business permits.

Number of Signatories : (Luzon Regions)
No answer 0 No answer 0
6 or more 6 or more
signatories 27 signatories 23
3 to 5 3 to 5
2 2
1 1
signatory 684 signatory 891
0 100 200 300 400 500 600 700 800 0 200 400 600 800 1000
Table 5. No. of Signatories for NEW Table 6. No. of Signatories for RENEWAL
For number of signatories for new business registration, a total of For number of signatories used for renewal of business permits, a
1,033 or 86.08% indicated 1 to 2 signatories present in their total of 1,316 or 88.32% indicated 1 to 2 signatories present in
business application. their business permits.

Number of Forms : (Luzon Regions)
3 or more 3 or more
forms 369 forms 468
2 2
forms 122 forms 129
1 1
form 709 form 891
0 100 200 300 400 500 600 700 800 0 200 400 600 800 1000
Table 7. No. of Forms for NEW Table 8. No. of Forms for RENEWAL
For number of forms used for new business registration, a total of For number of forms used for renewal of business permits, a total
709 or 59.08% indicated to used the unified form for business of 891 or 59.87% indicated to used the unified form for business
registration. renewal.

Factors Affecting Business Registration :
(Luzon Regions)
BIR requirements 319 BIR requirements 481
BFP requirements 402 BFP requirements 475
Absent signatories 29 Absent signatories 34
Assessment/Verification/Releasing 117 Assessment/Verification/Releasing 136
delays in getting the permit 104 delays in getting the permit 91
lack of information about the… 49 lack of information about the… 31
lack of information about the process 41 lack of information about the process 32
understaffed 50 understaffed 46
absent signatories 224 absent signatories 319
too many signatories 47 too many signatories 55
long transaction time 147 long transaction time 172
too many procedures 218 too many procedures 260
0 50 100 150 200 250 300 350 400 450 0 100 200 300 400 500 600
Table 9. Factors Affecting Business Registration for NEW Table 10. Factors Affecting Business Registration for RENEWAL
For factors affecting new business registration, a total of 319 [BIR] and 402 [BFP] of For factors affecting renewal of business permits, a total of 481 [BIR] and 475 [BFP]
the total respondents indicated to affect their business application. of the total respondents indicated to affect their business renewal.

Customer Satisfaction Feedback :
(Luzon Regions)
Extremely Satisfied 75 Extremely Satisfied 107
Satisfied 293 Satisfied 370
Somewhat Satisfied 552 Somewhat Satisfied 671
Somewhat Dissatisfied 240 Somewhat Dissatisfied 262
Dissatisfied 37 Dissatisfied 66
Extremely Dissatisfied 21 Extremely Dissatisfied 12

0 100 200 300 400 500 600 0 100 200 300 400 500 600 700 800
Table 11. Overall Customer Satisfaction Feedback for NEW Table 12. Overall Customer Satisfaction Feedback for RENEWAL
For overall satisfaction rate for new business registration, a total of 552 For overall satisfaction rate for renewal of business permits, a total of
or 45.32% indicated to be ‘somewhat satisfied’ in the business 671 or 45.09% indicated to be ‘somewhat satisfied’ in claiming their
registration/application. business permits.

Compliance Rate :
(Luzon Regions)
100%
90%
87%
80%
78%
70% 61% 60%
60%
50%
40%
30%
20%
10%
0%
Processing Time Number of Number of Steps Number of Forms
Signatory
Compliance rate in implementing the BPLS Standards for both new and renewal of business permitting process in
Luzon areas can be seen as ‘compliant’ in the aspect of processing time and number of signatory.

VISAYAS
SURVEY RESULTS
Processing Time : (Visayas Regions)
120
120
110 110
98 98 96
100
100
80
80 72
65
58
60 54 60
47
41
40 40
23
20 12 14 20
6 9 9 7
3 4
0 0
less 10 to 30 31 to 60 1 to 2 within 2 to 3 4 to 5 6 to 10 11 days No less 10 to 30 31 to 60 1 to 2 within 2 to 3 4 to 5 6 to 10 11 days No
than 10 minutes minutes hours the day days days days or more answer than 10 minutes minutes hours the day days days days or more answer
minutes minutes
For new business registration, a total of 315 out of 389 or 81% For renewal of business permits, a total of 332 out of 487 or 68%
indicated that it took them <10 mins to 10 days to process their indicated that it took them <10 mins to 5 days to claim their
business registration business permits.

Number of Steps : (Visayas Regions)
160
180
163 137 143
140
160
140
134 120
120 100
83
100
80
80 69
60
60
46
43 40
40
23 22
20 10 9 20 11
0
0 0
steps steps
61.86% indicated that it took them <1 step to 5 steps in business or 81.22% indicated that it took them <1 step to 5 steps in
registration. claiming their business permits.

Number of Signatories : (Visayas Regions)
No answer 20
No answer 9
6 or more
6 or more
20 signatories 69
signatories
3 to 5 3 to 5
2 2
1 1
0 50 100 150 200 250 300 0 20 40 60 80 100 120 140 160 180
346 or 76.88% indicated 1 to 2 signatories present in their total of 304 or 62.29% indicated 1 to 2 signatories present in their
business application. business permits.

Number of Forms : (Visayas Regions)
3 or more 3 or more
forms 194 forms 217
2 2
forms 89 forms 94
1 1
form 159 form 94
0 50 100 150 200 250 0 50 100 150 200 250
159 or 35.02% indicated to used the unified form for business of 95 or 8.64% indicated to used the unified form for business

(Visayas Regions)
BIR requirements 238 BIR requirements 221
BFP requirements 192 BFP requirements 232
Absent signatories 16 Absent signatories 19
Assessment/Verification/Releasing 32 Assessment/Verification/Releasing 34
delays in getting the permit 47 delays in getting the permit 30
lack of information about the… 16 lack of information about the… 54
0 50 100 150 200 250 0 50 100 150 200 250 300
For factors affecting new business registration, a total of 238 [BIR] and 192 [BFP] of For factors affecting renewal of business permits, a total of 221 [BIR] and 280
the total respondents indicated to affect their business application. [absent signatories] of the total respondents indicated to affect their business
renewal.

(Visayas Regions)

0 50 100 150 200 250 0 50 100 150 200 250

Compliance Rate :
(Visayas Regions)
80%
68% 69% 71%
70%
60%
50%
40%
29%
30%
20%
10%
0%
Processing Time Number of Number of Steps Number of Forms
Signatory
Visayas areas can be seen as ‘non-compliant’ in the used of unified form.

MINDANAO
SURVEY RESULTS
Processing Time : (Mindanao Regions)
300 350
259 296
250 300
250
200
200
150 137
150
140
100
75 100
60 65 66
37 47
50
24 30 23 50 30
9 5 17
6 0 0
0 0
less 10 to 30 31 to 60 1 to 2 within 2 to 3 4 to 5 6 to 10 11 days No less 10 to 30 31 to 60 1 to 2 within 2 to 3 4 to 5 6 to 10 11 days No
than 10 minutes minutes hours the day days days days or more answer than 10 minutes minutes hours the day days days days or more answer
minutes minutes
For new business registration, a total of 600 out of 623 or 96% For renewal of business permits, a total of 607 out of 703 or
indicated that it took them <10 mins to 10 days to process their 86.34% indicated that it took them <10 mins to 5 days to claim
business registration their business permits.

Number of Steps : (Mindanao Regions)
350
300 283
300 287
250
250
200
157 200 187
150
150
100
93 110
68 100 87
50
50
14 12 19 11
0 0
0 0
steps steps
54.86% indicated that it took them <1 step to 5 steps in business or 59% indicated that it took them <1 step to 5 steps in claiming
registration. their business permits.

Number of Signatories : (Mindanao Regions)
6 or more 6 or more
3 to 5 3 to 5
2 2
1 1
0 100 200 300 400 500 0 50 100 150 200 250 300 350 400 450 500
589 or 93.34% indicated 1 to 2 signatories present in their total of 652 or 92.87% indicated 1 to 2 signatories present in their
business application. business permits.

Number of Forms : (Mindanao Regions)
No answer 0
No answer 0
3 or more
3 or more
96 forms 121
forms
2 2
forms 49 forms 58
1 1
form 484 form 521
0 100 200 300 400 500 600 0 100 200 300 400 500 600
484 or 76% indicated to used the unified form for business of 521 or 74% indicated to used the unified form for business

(Mindanao Regions)
lack of information about the… lack of information about the requirements 29
32
0 50 100 150 200 250 300 350 0 50 100 150 200 250 300 350 400 450
For factors affecting new business registration, a total of 315 [BIR] and 304 [BFP] of For factors affecting renewal of business permits, a total of 379 [BIR] and 392 [BFP]
the total respondents indicated to affect their business application. of the total respondents indicated to affect their business renewal.

(Mindanao Regions)

0 50 100 150 200 250 0 50 100 150 200 250

Compliance Rate :
(Mindanao Regions)
100% 93%
90%
87%
80% 76%
70%
60%
57%
50%
40%
30%
20%
10%
0%
Processing Time Number of Number of Steps Number of
Signatory Forms
Visayas areas can be seen as ‘non-compliant’ in the number of steps.

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2014 Business Permits and Licensing System

Field Monitoring and Evaluation Survey

Length of Number of Number of Number of

2014 Business Permits and Licensing System

ensure the implementation of the Nationwide Streamlining of BPLS Program

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

SURVER RESPONDENTS (NEW) SURVEY RESPONDENTS (RENEWAL)

2014 Business Permits and Licensing System

TABLE 2. RESPONDENT’S PROFILE

2014 Business Permits and Licensing System

TABLE 3. BUSINESS REGISTRATION

2014 Business Permits and Licensing System

TABLE 4. BUSINESS CLASSIFICATION

2014 Business Permits and Licensing System

Manufacturing, Construction &

Tourism & tourism-related, 63,

Communications, 64, (1%) Rentals, 130, (6%)

TABLE 5. TYPE OF BUSINESS

2014 Business Permits and Licensing System

11 days or more Region 6: Roxas Region 8:San

less than 10 minutes 25

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

3000 2858 Compliance Rate:

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

0 200 400 600 800 1000 1200

2014 Business Permits and Licensing System

Extremely Dissatisfied Somewhat Somewhat Satisfied (9) Extremely No Answer

2% 7% 18% 42% 22% 9% 0%

2014 Business Permits and Licensing System

IX : Zamboanga del Norte, Zamboanga del Sur, Zamboanga

Extremely Dissatisfied Somewhat Somewhat Satisfied (9) Extremely No Answer

2% 6% 16% 42% 22% 8% 1%

2014 Business Permits and Licensing System

Extremely Dissatisfied Somewhat Somewhat Satisfied (9) Extremely No Answer

1% 8% 18% 42% 21% 9% 0%

2014 Business Permits and Licensing System

LUZON approx. 1200 approx. 1500

VISAYAS approx. 450 approx. 480

MINDANAO approx. 630 approx. 700

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

Somewhat Satisfied 552 Somewhat Satisfied 671

Somewhat Dissatisfied 240 Somewhat Dissatisfied 262

Extremely Dissatisfied 21 Extremely Dissatisfied 12

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System

2014 Business Permits and Licensing System