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    Northern Refund Form Orig

    Uploaded by

    Maulik Kayastha
    This document is a refund application form for Northern Rail's mobile app. It provides instructions for customers seeking refunds for unused tickets bought through Northern Rail. Applicants are directed to include their contact details and purchase/replacement booking numbers, attach their ticket, and sign and date the form. Refunds are subject to terms regarding ticket types and deadlines. Replacements may qualify for refunds if rules on routes and operators are followed. The form requests office use only notes be added upon receipt.

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    © All Rights Reserved
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    Northern Refund Form Orig

    Uploaded by

    Maulik Kayastha
    21 views2 pages
    This document is a refund application form for Northern Rail's mobile app. It provides instructions for customers seeking refunds for unused tickets bought through Northern Rail. Applicants are directed to include their contact details and purchase/replacement booking numbers, attach their ticket, and sign and date the form. Refunds are subject to terms regarding ticket types and deadlines. Replacements may qualify for refunds if rules on routes and operators are followed. The form requests office use only notes be added upon receipt.

    Original Description:

    Northern railway refund form

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    This document is a refund application form for Northern Rail's mobile app. It provides instructions for customers seeking refunds for unused tickets bought through Northern Rail. Applicants are directed to include their contact details and purchase/replacement booking numbers, attach their ticket, and sign and date the form. Refunds are subject to terms regarding ticket types and deadlines. Replacements may qualify for refunds if rules on routes and operators are followed. The form requests office use only notes be added upon receipt.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views2 pages

    Northern Refund Form Orig

    Uploaded by

    Maulik Kayastha
    This document is a refund application form for Northern Rail's mobile app. It provides instructions for customers seeking refunds for unused tickets bought through Northern Rail. Applicants are directed to include their contact details and purchase/replacement booking numbers, attach their ticket, and sign and date the form. Refunds are subject to terms regarding ticket types and deadlines. Replacements may qualify for refunds if rules on routes and operators are followed. The form requests office use only notes be added upon receipt.

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    © All Rights Reserved
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    You are on page 1of 2

    Northern Refund Application Form - Mobile App Only

    Please read the information on page 2 before completing this form. Please use BLOCK LETTERS.

    First
    Title: Surname:
    name:

    Purchase Confirmation
    Address:
    Reference Number

    Town/City:
    Replacement Confirmation Number
    County: (if applicable):

    Postcode:

    In the event of a query about your refund application, we may need to contact you.

    Contact number: Alternative:

    Email address:

    Reason for
    refund:
    (Please give clear
    details about your Please attach ticket here
    original and
    any replacement
    booking)

    I have read and understand the notes given on page 2 of the form:

    Signature of
    Date:
    applicant:

    For Office use only

    Date received
    Checked by:
    and logged:

    No. of returned Coupons validated:


    coupons:

    Northern Refund Form: Page 1


    Refund Fare Arrangements
    1. Refund applications that Northern will accept
    Please note that we only process refunds for tickets bought from Northern. Tickets bought from
    Northern must be returned to us for refund – please do not hand them in at a station.

    2. Refunds on unused tickets


    Under National Rail Conditions of Carriage, clause 26, if you decide not to travel, certain types of
    ticket can be returned, unused (no later than 28 days after the ticket’s expiry date), and the ticket
    reseller will arrange a refund for you. Please note: we cannot process refunds unless the tickets are
    returned. Advance tickets are not normally refundable but they can be amended to make the same
    journey at a later date. A reasonable charge may be made for the administration of refunds and this
    varies by ticket type. For up-to-date details of terms and conditions for refunds and amendments,
    please see our website, shown below.

    3. Returning tickets for refund


    Customers are responsible for refund applications that are lost in the post, so we recommend you
    return tickets to us using Royal Mail Special Delivery – see our website for details.

    4. Refunds for Advance tickets, based on qualifying re-bookings


    You can apply for a refund of your Advance ticket if you have re-booked a qualifying replacement
    ticket through Northern (the origin, destination, train operator and route must remain the same).
    Please provide clear details of the qualifying replacement booking as well as the original booking
    being refunded, otherwise we will not be able to process your refund. See our website for more
    details and applicable charges.

    5. Refunds for Anytime and Off-peak tickets


    These types of ticket are refundable but administration charges can apply. If you have re-booked
    new tickets, please provide the booking references for your original and replacement bookings. See
    our website for details and applicable charges.

    6. For more details to help you with your refund application, please see our
    website at:
    http://www.northernrailway.co.uk

    7. Filling in the refund form


    Please fill in the first page of the refund form, giving all the requested details. If any information is
    missing or incorrect, it may not be possible to process your refund, so it is important that you provide
    contact details. When you have completed your form, please post it to:

    Northern Railway
    PO BOX 23972
    Edinburgh
    EH3 5DA

    We will notify you of the outcome of your refund application by email (or telephone). Thank you.

    Northern Refund Form: Page 2

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