Hytera Smart Dispatch User Guide V5.1.00 - Eng

Smart Dispatch

User Guide
Copyright Information
Hytera is the trademark or registered trademark of Hytera Communications Corporation Limited (the
Company) in PRC and/or other countries or areas. The Company retains the ownership of its trademarks
and product names. All other trademarks and/or product names that may be used in this software are
properties of their respective owners.

The product described in this manual may include the Company’s computer programs stored in memory
or other media. Laws in PRC and/or other countries or areas protect the exclusive rights of the Company
with respect to its computer programs. The purchase of this product shall not be deemed to grant, either
directly or by implication, any rights to the purchaser regarding the Company’s computer programs. Any
of the Company’s computer programs may not be copied, modified, distributed, decompiled, or
reverse-engineered in any manner without the prior written consent of the Company.

Disclaimer
The Company endeavors to achieve the accuracy and completeness of this manual, but no warranty of
accuracy or reliability is given. All the specifications and designs are subject to change without notice
due to continuous technology development. No part of this manual may be copied, modified, translated,
or distributed in any manner without the express written permission of us.
We do not guarantee, for any particular purpose, the accuracy, validity, timeliness, legitimacy or
completeness of the Third Party products and contents involved in this manual.
If you have any suggestions or would like to learn more details, please visit our website at:
http://www.hytera.com.
Smart Dispatch User Guide Contents
Contents
Documentation Information...................................................................................................................1
1. Product Overview ...............................................................................................................................4
2. Dispatch ..............................................................................................................................................5
2.1 Dispatch Window ............................................................................................................................5
2.1.1 Call Pane ..............................................................................................................................6
2.1.2 Resource List ........................................................................................................................6
2.1.3 Volume Control Bar...............................................................................................................7
2.2 Adding a Dispatch Station/Repeater to the Dispatch Area..............................................................8
2.3 Checking the Subscriber Presence .................................................................................................9
2.4 Changing the Channel ..................................................................................................................10
2.5 Making or Receiving a Call on the Digital Channel .......................................................................10
2.5.1 Making a Private Call .......................................................................................................... 11
2.5.2 Receiving a Private Call ...................................................................................................... 11
2.5.3 Making a Group Call ...........................................................................................................12
2.5.4 Receiving a Group Call .......................................................................................................12
2.5.5 Making an All Call ...............................................................................................................13
2.5.6 Receiving an All Call ...........................................................................................................14
2.6 Making or Receiving a Call on the Analog Channel ......................................................................14
2.6.1 Making a Call ......................................................................................................................14
2.6.2 Receiving a Call ..................................................................................................................15
2.7 Playing back a Recording .............................................................................................................18
2.8 Performing the Remote Monitor ....................................................................................................18
2.9 Making a Call Alert ........................................................................................................................19
2.10 Sending the Low-Speed Alarm ...................................................................................................20
2.11 Making an Intercom Call .............................................................................................................20
2.12 Making or Receiving a Telephone Call .......................................................................................21
2.12.1 Making a Call from Telephone to Smart Dispatch .............................................................21
2.12.2 Making a Call from Smart Dispatch to Telephone .............................................................24
2.12.3 Making a Call from Radio to Telephone ............................................................................27
2.13 Performing the Audio Link...........................................................................................................29
2.14 Setting the PTT Shortcut.............................................................................................................30
2.15 Disabling/Enabling a Radio .........................................................................................................31
2.15.1 Disabling/Enabling a Known Radio ...................................................................................31
2.15.2 Disabling/Enabling an Unknown Radio .............................................................................32
2.16 Telemetry ....................................................................................................................................34
2.17 OTAP ..........................................................................................................................................35
i
Contents Smart Dispatch User Guide
2.17.1 Programming One Radio ..................................................................................................35

2.17.2 Programming Multiple Radios in Batches .........................................................................36
2.18 Enabling the Lone Worker Mode ................................................................................................37
2.19 Receiving an Emergency Alarm ..................................................................................................37
2.20 Viewing Event Logs/GPS Data/Telemetry Info ...........................................................................38
3. GPS ....................................................................................................................................................40
3.1 GPS Window ................................................................................................................................40
3.2 Viewing Real-Time GPS Information ............................................................................................40
3.3 Positioning a Radio .......................................................................................................................41
3.4 Tracking a Radio ...........................................................................................................................42
3.5 Hiding a Radio on the Map ...........................................................................................................45
3.6 Centering a Radio on the Map ......................................................................................................46
3.7 Toolbar on the Map .......................................................................................................................46
3.8 Geofencing Alarm .........................................................................................................................47
3.8.1 Editing an Alarm Area .........................................................................................................49
3.8.2 Deleting an Alarm Area .......................................................................................................50
3.8.3 Editing the Alarm Rule ........................................................................................................50
3.9 Setting the Point of Interest (POI) Object ......................................................................................51
3.9.1 Adding a POI.......................................................................................................................52
3.9.2 Editing a POI.......................................................................................................................52
3.9.3 Deleting a POI ....................................................................................................................53
3.9.4 Showing all POIs ................................................................................................................54
3.10 Dispatching a Radio on the Map .................................................................................................55
3.11 Dispatching a Dispatch Station on the Map ................................................................................55
3.12 Dispatching a Repeater on the Map............................................................................................56
4. Message ............................................................................................................................................57
4.1 Message Window..........................................................................................................................57
4.2 Sending a Message to a Group ....................................................................................................57
4.3 Sending a Message to a Radio .....................................................................................................59
4.4 Enabling a Radio to Send Messages to a Specific Dispatcher .....................................................60
4.5 Receiving a Message....................................................................................................................60
4.6 Viewing the Message via E-mail ...................................................................................................61
4.7 Sending a Message via E-mail .....................................................................................................62
5. Report ................................................................................................................................................64
5.1 Report Window .............................................................................................................................64
5.2 Querying the Call Records ............................................................................................................65
5.2.1 Retrieving a call recording ..................................................................................................65
5.2.2 Replaying a Call Recording ................................................................................................67
ii
Smart Dispatch User Guide Contents
5.3 Querying the Message Records ...................................................................................................67

5.4 Querying the Online and Offline Records .....................................................................................69
5.5 Querying the Geofencing Alarm Records .....................................................................................71
5.6 Querying the Emergency Alarm Records......................................................................................73
5.7 Querying the Overspeed Alarm Records ......................................................................................75
5.8 Querying the Telemetry Records ..................................................................................................77
5.9 Querying All Records ....................................................................................................................78
6. History Track ....................................................................................................................................81
6.1 History Track Window ...................................................................................................................81
6.2 Importing Offline GPS Data ..........................................................................................................81
6.3 Querying the History Track ...........................................................................................................82
6.4 Viewing the Track in Show All Mode .............................................................................................82
6.5 Viewing Track in Point by Point Mode...........................................................................................82
6.6 Exporting the History Track ...........................................................................................................83
7. Guard Tour Patrol .............................................................................................................................84
7.1 Configuration Management ...........................................................................................................84
7.1.1 Managing Checkpoint Tags.................................................................................................84
7.1.2 Managing ID Cards .............................................................................................................85
7.1.3 Managing Patrol Routes .....................................................................................................87
7.1.4 Managing Patrol Plans ........................................................................................................89
7.2 Real-Time Positioning ...................................................................................................................90
7.2.1 Managing Layers ................................................................................................................91
7.2.2 Managing Checkpoints .......................................................................................................92
7.2.3 Viewing Events ...................................................................................................................92
7.3 Monitoring Plans ...........................................................................................................................92
7.4 Querying Reports ..........................................................................................................................93
8. Work Order........................................................................................................................................94
8.1 Managing Work Orders .................................................................................................................94
8.1.1 Adding a Work Order ..........................................................................................................94
8.1.2 Modifying a Work Order ......................................................................................................95
8.1.3 Deleting a Work Order ........................................................................................................95
8.1.4 Querying a Work Order .......................................................................................................95
8.1.5 Assigning a Work Order ......................................................................................................95
8.1.6 Cancelling Assignment of a Work Order .............................................................................96
8.1.7 Performing Statistics on Work Orders .................................................................................96
8.2 Managing Work Order Templates .................................................................................................96
8.2.1 Adding a Work Order Template ...........................................................................................96
8.2.2 Modifying a Work Order Template.......................................................................................97
iii
Contents Smart Dispatch User Guide
8.2.3 Deleting a Work Order Template .........................................................................................97

9. Configuration ....................................................................................................................................98
10. System Operations .........................................................................................................................99
10.1 Logging in to Smart Dispatch Client ............................................................................................99
10.2 Selecting the Display Language ...............................................................................................100
10.3 Selecting the Map .....................................................................................................................100
10.4 Setting the System Parameters ................................................................................................101
10.4.1 Basic Settings .................................................................................................................101
10.4.2 Call Settings....................................................................................................................102
10.4.3 Map Settings ...................................................................................................................104
10.4.4 Log Settings ....................................................................................................................105
10.4.5 Mute Group Settings .......................................................................................................106
10.5 Changing the Password ............................................................................................................108
10.6 Changing the Call ID .................................................................................................................108
10.7 About Smart Dispatch Client .....................................................................................................109
10.8 Logging out of Smart Dispatch Client........................................................................................109
10.9 Exiting Smart Dispatch Client ...................................................................................................109
iv
Documentation Information Smart Dispatch User Guide
Documentation Information
This section describes the conventions and revision history of this document.
Documentation Conventions
Icon Conventions
Icon Description
Tip Indicates information that can help you make better use of your product.
Note Indicates references that can further describe the related topics.
Caution Indicates situations that could cause data loss or equipment damage.
Warning Indicates situations that could cause minor personal injury.
Danger Indicates situations that could cause major personal injury or even death.
Notation Conventions
Item Description
The quotation marks enclose the name of a software interface element. For
“”
example, click “OK”.
The text in boldface denotes the name of a hardware button. For example, press the
Bold
PTT key.
The symbol directs you to access a multi-level menu. For example, to select “New”
->
from the “File” menu, we will describe it as follows: “File -> New”.
Revision History
Release
Version Description
Date
12 (V5.1.00) 10-2018 Added 6.2 Importing Offline GPS Data.
11 (V5.0.02) 10-2017 No change compared with the last version.
 Added:
 3.2 Viewing Real-Time GPS Information

10 (V5.0.01) 07-2017
 4.4 Enabling a Radio to Send Messages to a Specific Dispatcher
 Modified:
1
Smart Dispatch User Guide Documentation Information
Release
Version Description
Date
 2.5 Making or Receiving a Call on the Digital Channel
 2.9 Making a Call Alert
 7 Guard Tour Patrol
 10.3 Selecting the Map
 Added:
 2.7 Playing back a Recording
 2.10 Sending the Low-Speed Alarm
09 (V5.0.00) 04-2017  2.18 Enabling the Lone Worker Mode
 7 Guard Tour Patrol
 8 Work Order
 Modified the description in "2.17 OTAP".
 Added: “5.8 Querying the Telemetry Records”, “10.4.5 Mute Group

Settings” and “10.6 Changing the Call ID”.
08 (V4.5) 04-2015  Modified the description in “6.6 Exporting the History Track” and “10.3
Selecting the Map”, and updated the screenshots that include the
version number of the Smart Dispatch.
 Updated description in “2.5 Making or Receiving a Call on the Digital

Channel”.
 Added the section “2.6 Making or Receiving a Call on the Analog

Channel”.
07 (V4.2) 07-2014
 Modified the telemetry operation in “2.16 Telemetry”.
 Updated the screenshots in “5.6 Querying the Emergency Alarm

Records”.
 Updated the screenshots in “10.4.2 Call Settings”.
 Added new functions, including Telemetry, Over the Air Programming

(OTAP), Overspeed Alarm, Disable/Enable the Unknown Radio and
06 (V4.0) 11-2013
Export under the History Track window.
 Modified the operations including sending a message to a radio and
2
Documentation Information Smart Dispatch User Guide
Release
Version Description
Date
transferring a telephone call to a radio.
 Optimized the map toolbar.
 Updated the Reset Tracking interface.
05 (V3.6) 01-2013  Added a button in the map toolbar.
 Updated the Message interface.
04 (V3.5) 11-2012  Added repeater and Point of Interest (POI) operation.
 Added new functions, including Administrative Dispatch, Audio Link,

Phone Interconnect, Dispatcher Intercom, Email Access and Remote
03 (V3.0) 09-2012
Monitor.
 Updated the Authority Management feature.
 Added new functions, including Geofencing Alarm, Enable/Disable,

Emergency Alarm, Record Playback, History Track Query and
02 (R2.5) 04-2012 Playback.
 Added descriptions on enquiry of geofencing alarm records and

emergency alarm records.
01 (R2.0) 08-2011 Initial release.
3
Smart Dispatch User Guide Product Overview
1. Product Overview
With the social development, public security is being threatened by increasing challenges. It calls for the
capability to make quick and efficient response to various emergent and critical events.
To answer this call, Hytera has succeeded in launching an integrated and modular C/S-based dispatch
solution–Smart Dispatch. Leveraging on rich audio and data services such as radio dispatch, GPS
positioning and telephone intercommunication, Smart Dispatch can maximize your dispatch capability by
mobilizing and organizing all resources available.
It consists of Client, Gateway, Server, Repeater, Dispatch Station and Radio. The following diagram
shows an application example:
Area A
Radio 1
Radio 2
Smart Dispatch ……
Client 1
Repeater
Smart Dispatch Radio N
Smart Dispatch Gateway
Smart Dispatch Server
Client 2
Area B
IP Radio 1
Network Radio 2
……
……
Smart Dispatch
Smart Dispatch
Gateway Dispatch Radio N
Client N
Station
4
Dispatch Smart Dispatch User Guide
2. Dispatch
The “Dispatch” tool on the top of the main interface provides you with various voice services such as
private call, group call and all call. Smart Dispatch will automatically record the call if it is granted a
recording license, and you can retrieve and replay the call recording under “Report” window.
2.1 Dispatch Window

The dispatch window is illustrated as below.
No. Name No. Name
1 Main Menu 5 Logs List
2 Dispatch Area 6 Call Status Bar
3 Resource List 7 Volume Control Bar
4 Status Pane 8 Call Pane
5
Smart Dispatch User Guide Dispatch
2.1.1 Call Pane

In the call pane, you can select the channel, called party or audio track, initiate a call, view the call
history and set the PTT shortcut.
Activate/Deactivate
Select the Channel Select the Called Party
Desktop PTT
Audio Track Call History PTT Set PTT Shortcut
2.1.2 Resource List

In the resource list, you can view all available radio subscribers, groups and dispatchers.
6
5
1
3 4
2
6
No. Name No. Name
1 Search Bar 5 Show Detail Option
2 Subscriber List 6 Dispatcher List
3 Filter 7 SIP Call List
4 Sort by Type 8 Audio Link List
2.1.3 Volume Control Bar

The volume control bar on the top of the main interface allows you to adjust the volume according to
actual needs.
 : Move the slider to adjust the microphone volume.
 : Move the slider to adjust the volume of the left audio track.
 : Move the slider to adjust the volume of the right audio track.
 : Click this button to mute all call sounds in all call panes.
To select the audio track or mute the call sound in the call pane, do as follows:
 : Click “R” to select the right audio track.
7
 : Click “L” to select the left audio track.
 : Click the button to mute the call sound in the current call pane.
2.2 Adding a Dispatch Station/Repeater to the Dispatch Area

You can add the dispatch station/repeater to the dispatch area for easy dispatch and management.
The method of adding a dispatch station is similar to that of adding a repeater. Here we take adding a
repeater as an example.
Step 1 Click “Dispatch” on the top of the main interface, and go to “Resource -> Subscriber” in the left
navigation pane.
Step 2 Right-click the appropriate dispatch repeater and select “Add to My Dispatch Area” in the
context menu.
8
If the dispatch repeater is offline, its icon color will turn grey (e.g. ), and it is unavailable for
dispatch purpose, even if you have added it to the dispatch area.
2.3 Checking the Subscriber Presence

You can check whether a subscriber is online.
Step 1 Click “Dispatch” on the top of the main interface, and go to “Resource -> Subscriber” in the left
navigation pane.
9
Step 2 Right-click the appropriate subscriber and select “Check Online” in the context menu.
The result will appear in the dispatch area, and then disappear automatically after two seconds.
2.4 Changing the Channel

You can change the channel in the call pane before making a call. Please note that indicates the
digital channel and indicates the analog channel.
Step 1 Click the channel selector box in the call pane before making a call, and select the channel, as
shown below.
2.5 Making or Receiving a Call on the Digital Channel

This section describes how to make or receive a call on the digital channel. During such a call, the ID of
the dispatcher is displayed on the radio's screen.
10
2.5.1 Making a Private Call

You can make a call to a single radio. During the ongoing call, the prompt “Hangtime” will appear in the
call pane when no party presses the PTT to talk. Within the preset hang time period, if still no party
presses the PTT to talk, the call will be terminated automatically.
To make a private call, follow any of the following methods:
 Method One:
Search out the appropriate subscriber in the search bar, or pinpoint it in the subscriber list. Then
right-click this subscriber and select “Call” in the context menu.
 Method Two:
In the call pane, select the appropriate subscriber and click “PTT”.
If this feature is unavailable for use, check whether the “Private Call” feature is activated. If it is not
activated, follow steps in “10.4.2 Call Settings” to activate it.
2.5.2 Receiving a Private Call

When a private call arrives, Smart Dispatch will automatically receive it and a call alert will appear in the
11
call status bar. You can click the “PTT” button to respond when the calling party stops talking.
During the ongoing call, the prompt “Hangtime” will appear in the call pane when no party presses the
PTT to talk. Within the preset hang time period, if still no party presses the PTT to talk, the call will be
terminated automatically.
2.5.3 Making a Group Call

You can make a call to a predefined group. During the ongoing group call, the prompt “Hangtime” will
appear in the call pane when no party presses the PTT to talk. Within the preset hang time period, if still
no party presses the PTT to talk, the call will be terminated automatically.
To make a group call, follow one of the methods below:
 Method One:
Search out the appropriate group in the search bar, or pinpoint it in the subscriber list. And then
right-click this group and select “Call”.
 Method Two:
In the call pane, select the appropriate group and click “PTT”.
2.5.4 Receiving a Group Call

When a group call arrives, Smart Dispatch will automatically receive it and a call alert will appear in the
12
call status bar. You can click the “PTT” button to respond when the calling party stops talking.
During the ongoing group call, the prompt “Hangtime” will appear in the call pane when no party presses
the PTT to talk. Within the preset hang time period, if still no party presses the PTT to talk, this group call
will be terminated automatically.
2.5.5 Making an All Call

You can make a call to all the subscribers on the current channel. Smart Dispatch will automatically
record the call for your later enquiry or replaying. For more information, see “5.2 Querying the Call
Records”.
To make an all call, follow any of the methods below:
 Method One:
In the subscriber list, right-click “All Call” and select “Call”.
 Method Two:
In the call pane, select “All Call” and click “PTT”.
13
2.5.6 Receiving an All Call

When an all call arrives, Smart Dispatch will automatically receive it and a call alert will appear in the call
status bar.
2.6 Making or Receiving a Call on the Analog Channel

The following describes how to make or receive a call on the analog channel.
2.6.1 Making a Call

When you select the analog channel and click “PTT” in the call pane to make a call, all radios will receive
this call and display “PTT ID” on the LCD. Then you can communicate with all the radios on the current
channel. Smart Dispatch will automatically record the call for your later enquiry or replaying. For more
information, see “5.2 Querying the Call Records”.
To make a call, do as follows:
Step 1 Click “PTT” in the call pane.
14
During the ongoing call, the prompt “Hangtime” will appear in the call pane when no party presses the
PTT to talk. Within the preset hang time period, if still no party presses the PTT to talk, this call will be
terminated automatically.
2.6.2 Receiving a Call

Call without signaling
If the “Signaling Type” parameter under the “Analog Channel” is set to “None” when you program the
dispatch station or repeater via Customer Programming Software (CPS), Smart Dispatch will receive the
call from the dispatch station or repeater as one without any signaling.
When a call arrives, Smart Dispatch will automatically receive it and a call alert will appear in the call
status bar. You can click “PTT” to talk after the talking party stops speaking and releases the PTT key.
Call with HDC1200 signaling

If the “Signaling Type” parameter under the “Analog Channel” is set to “HDC1200” when you program
15
the dispatch station and radio via CPS, Smart Dispatch will receive the call from the dispatch station as
one with HDC1200 signaling.
 Receiving a private call
When the private call arrives, Smart Dispatch will automatically receive it and a call alert will appear in
the call status bar. You can click “PTT” to talk after the talking party stops speaking and releases the
PTT key.
During the ongoing call, the prompt “Hangtime” will appear in the call pane when no party presses
the PTT to talk. Within the preset hang time period, if still no party presses the PTT to talk, this call
will be terminated automatically. However, the prompt “Hangtime” will not appear during the private
call initiated by holding down the PTT key.
 Receiving a group call
When a group call arrives, Smart Dispatch will automatically receive it and a call alert will appear in
the call status bar. You can click “PTT” to talk after the talking party stops speaking and releases the
PTT key.
16
 Receiving an all call
When an all call arrives, Smart Dispatch will automatically receive it and a call alert will appear in the
call status bar. You can click “PTT” to talk after the talking party stops speaking and releases the PTT
key.
17
2.7 Playing back a Recording

To play back recordings of calls that were made after you log in to the Smart Dispatch Client, do as
follows:
Step 1 At the right side of the "Dispatch" interface, click "Playback Voice".
Step 2 Click "Rule".
Step 3 List the call recordings that you want to play back.
1. In the "Show" text box, enter the total number of call recordings to be shown in the playlist.
2. Select the call type and contact.
3. Click "Submit".
Step 4 In the playlist, select a call recording and click to play back the recording.
You can also click to pause or click to mute the voice.
2.8 Performing the Remote Monitor

You can listen to the background noises of an online radio without the radio subscriber’s knowledge.
18
To perform the remote monitor, do as follows:
Step 1 Search out the appropriate subscriber in the search bar, or pinpoint it in the subscriber list.
Step 2 Right-click the subscriber and select “Remote Monitor” in the context menu.
After that, the icon will appear in the call pane, and you can hear all background noises of
this radio.
2.9 Making a Call Alert

When a radio is unavailable for calling, you can send a call alert to remind the radio subscriber to call
back.
To make a call alert, do as follows:
Step 1 Search out the appropriate radio in the search bar, or pinpoint it in the subscriber list.
Step 2 Right-click this radio and select “Call Alert” in the context menu.
When the radio receives the call alert, both an alert message (containing the ID of the Smart
Dispatch Client) and alert tones will be given.
19
2.10 Sending the Low-Speed Alarm

You can enable the low-speed alarm feature for the radio subscriber. When the subscriber moves at a
speed lower than the minimum speed for a preset duration, the low-speed alarm is displayed on the
Smart Dispatch Client. In addition, the low-speed alarm message is automatically sent to the radio to
remind the subscriber of speeding up.
To enable the low-speed alarm feature for the radio subscriber, right-click the subscriber and go to
"Low-Speed Alarm -> Rule ID".
Note
 For details on how to set the rule for the low-speed alarm, refer to section "10.10 Low-Speed
Alarm" in Smart Dispatch Configuration Guide.
 To disable the low-speed alarm feature for the radio subscriber, right-click the subscriber and
go to "Low-Speed Alarm -> Disable".
2.11 Making an Intercom Call

The dispatchers can communicate with each other.
To make an intercom call, do as follows:
Step 1 Go to “Resource -> Dispatcher” in the left navigation pane.
Step 2 Right-click the appropriate dispatcher and select “Call” in the context menu.
20
Only the calling party can end the call by clicking “PTT”.
Note
 You can directly make a call to another dispatcher in the “Intercom” pane.
 Only the calling party and the administrator are capable of disconnecting the intercom call. The
calling party can end the call by clicking “PTT”, but the called party cannot end the call.
 The administrator can also disconnect the call by disconnecting the online dispatcher involved in
the call from the server. To do so, the administrator should right-click the target dispatcher and
select “Disconnect” in the context menu.
2.12 Making or Receiving a Telephone Call

It is available to make a call from telephone to Smart Dispatch, from Smart Dispatch to telephone, or
from radio to telephone.
2.12.1 Making a Call from Telephone to Smart Dispatch

If a telephone subscriber intends to initiate a call to Smart Dispatch, he/she should directly dial the Smart
Dispatch ID allocated by the telephone system. For more information, see the corresponding Hytera
Smart Dispatch Configuration Guide. For example, if the Smart Dispatch ID is 12345, the telephone
subscriber can directly dial “12345” to call it.
To receive the call initiated by the telephone subscriber, you can do as follows:
Step 1 Click the alert icon in the call status bar when the incoming call ring sounds.
21
Step 2 Click to answer the call.
Then you can talk with the telephone subscriber.
 To end this call, the telephone subscriber just needs to hang up or you can click .
 If you need to transfer this call to some other group or radio, you should continue to perform
the following steps.
Step 3 Click and select the “Private” (or “Group”) option in the pop-up dialog, then select the
target radio (or group) , and finally click .
Step 4 The telephone subscriber can speak after call transfer.
At this time, you and the radio subscriber can hear the voice from the telephone subscriber, but
your voice cannot be heard by the other two parties.
22
Step 5 The telephone subscriber presses the Pound key (#) or you click to release the talk right.
Then the radio subscriber can start to talk.

When the orange LED of the radio glows, it indicates that the call goes into hang time state.
 The radio subscriber can hold down the PTT to talk when the orange LED glows.
At this time, the voice from the radio can be heard by telephone subscriber only.
 If the radio subscriber does not hold down the PTT when the orange LED glows, the
telephone subscriber will obtain the talk right again.
Step 6 Only the telephone subscriber can hang up to end this call.
23
2.12.2 Making a Call from Smart Dispatch to Telephone

You can make a call to the telephone subscriber by directly dialing the telephone number.
To make a call from the Smart Dispatch to telephone, do as follows:
Step 1 Go to “Resource -> SIP Call” in the left navigation pane.
Then the “SIP Call” pane appears.
Step 2 Right-click the “SIP Call” and select “Add to My Dispatch Area” in the context menu.
Step 3 Enter the telephone number and click , as shown below.
24
Step 4 The telephone subscriber picks up the handset to answer the call after hearing the telephone
ring.
Then the telephone subscriber can talk with you.
 To end this call, either the telephone subscriber can hang up or you can click .
 If you need to transfer this call to some other group or radio, you should continue to perform
the following steps.
Step 5 Click and select the “Private”/“Group” option in the pop-up dialog.
Step 6 Select the target radio (or group), and finally click .
Step 7 The telephone subscriber can speak after call transfer.
25
At this time, you and the radio subscriber can hear the voice from the telephone subscriber, but
your voice cannot be heard by the other two parties.
Step 8 You click to release the talk right.

When the orange LED of the radio glows, it indicates that the call goes into the hang time state.
 The radio subscriber can hold down the PTT to talk when the orange LED of the radio
glows.
26
2.12.3 Making a Call from Radio to Telephone

If the radio subscriber intends to initiate a call to a telephone subscriber, he/she should send a text
message (including the telephone number) in defined format to Smart Dispatch. Then the system will
automatically establish this call.
To make a call from the radio to the telephone, do as follows:
Step 1 The radio subscriber edits the text message including the prefix (SIP :) and the telephone
number（e.g. SIP: 1743).
Step 2 The radio sends the message to the appropriate contact under the coverage of the dispatch
station or repeater.
Step 3 The telephone subscriber picks up the handset to answer the call after call setup.
Then the telephone subscriber can speak. You can open the call pane by clicking the call alert
on the call status bar, as shown below.
27
You and the radio subscriber can hear the voice from the telephone subscriber, but your voice
cannot be heard by the other two parties.
Step 4 You click to release the talk right.

When the orange LED of the radio glows, it indicates that the call goes into hang time state.
 The radio subscriber can hold down the PTT to talk when the orange LED of the radio
glows.
28
2.13 Performing the Audio Link

Audio Link is a feature that enables radio subscribers in different dispatch areas to communicate with
each other.
Audio Link has three working modes:
 DSs transfer the calls to each other: The specified radios or groups in different areas can
communicate with each other.
 Many DSs transfer the calls to one DS: The call from different dispatch stations in multiple areas can
be redirected to one dispatch station in one designated area. For example, the radio or group in
different dispatch stations in multiple areas can communicate with that in one dispatch station in one
designated area. Please note that only one radio or group will respond to the call in this mode.
 One DS transfers the calls to many DSs: The call from one designated area will be redirected to
radios or groups in multiple areas. In other words, the radios or groups in one designated area can
29
communicate with those in other areas. Please note that multiple radios or groups will respond to the
call in this mode.
To perform the audio link, do as follows:
Step 1 Go to “Resource -> Audio Link” in the left navigation tree, and the “Audio Link” pane appears.
Step 2 Set the audio link rule.
For example, if you select the “Many DSs transfer the calls to one DS” mode, groups in MR14,
MR15 and MR16 can communicate with Group 17 in MR17.
2.14 Setting the PTT Shortcut

You can define a key on the computer keyboard as the PTT shortcut for initiating a call quickly.
To set the shortcut, do as follows:
Step 1 Open the call pane and click .
Step 2 Select “PTT Shortcut”, and define a specific key (F1–F12, or Space) on the keyboard.
30
Step 3 Click “OK” to finish.
2.15 Disabling/Enabling a Radio

2.15.1 Disabling/Enabling a Known Radio
A known radio means the radio added into the dispatch list.
When a radio is lost or unreachable, you can disable it for communication security purpose. The
disabled radio is unavailable for call and message services, but you can also keep an eye on it via GPS
service.
The disabled radio can be enabled again for normal operations.
You can follow the same steps to enable or disable a radio. The following procedures describe how to
disable a radio.
Step 1 Select the appropriate radio in the subscriber list.
Step 2 Right-click this radio and select “Disable” in the context menu.
31
Step 3 Click “Yes” in the pop-up dialog.
Then an alert message will appear on the LCD of the radio, and the menu option in the Smart
Dispatch also changes to “Enable” accordingly.
2.15.2 Disabling/Enabling an Unknown Radio

An unknown radio means the radio beyond the dispatch list. If such radio disturbs the communications,
you can disable it.
Step 1 Click the call alert in the call status bar to view the caller information in the pop-up call pane.
32
Step 2 In the left navigation pane, right-click the dispatch station or repeater corresponding to the
unknown radio, and select “Disable or enable unknown terminal”.
Step 3 Enter the ID of the unknown radio and then click “Disable”.
To enable the radio again, click “Enable” in this dialog box.
33
2.16 Telemetry
Telemetry feature allows you to remotely monitor and control the external device connected to the radio.
Before using this feature, you should connect the monitored device to the GPIO port of the radio, and
define the telemetry commands in both the Smart Dispatch Client and the CPS. For more information,
see Hytera Smart Dispatch Configuration Guide.
To send the telemetry command via the Smart Dispatch Client, do as follows:
First, select the radio which connects to the monitored device in the left navigation tree. Then right-click
the radio to select the telemetry command (e.g.: StdStatus Request). Finally the query result will appear.
34
2.17 OTAP
Over-the-Air Programming (OTAP) is a mechanism to read and write radio configuration over the air. It
allows you to remotely program certain features of one online radio or multiple online radios via the
Smart Dispatch Client.
2.17.1 Programming One Radio

Step 1 Right-click the radio and select “OTAP”.
Step 2 Set the radio parameters and then click "Set" or "Add" following each parameter to make the
settings take effect.
Note
After setting all the parameters in the "Current Channel" area, you can also click "Set Selected"
to make these parameters take effect at one time.
The following table describes the parameters in details.
Parameter Description
Radio Name
New Alias Sets the new alias of the radio.
Contact
Name Sets the contact name.
Call Type Selects the call type from the drop-down list.
35
Callee ID Enters the contact ID based on the call type.
Radio ID
Sets the unique ID of the radio. It is used to identify the radio for call and
Radio ID
message service.
Current Channel
Selects the color code for the radio from the drop-down list. Only radios
Color Code
with identical color codes can communicate with each other.
Selects the slot from the drop-down list for radio communications.
TDMA scheme is applied to divide the 12.5KHz channel into two slots.
Either slot can be used for call and data transmission.
 SLOT1: In repeater mode, Slot 1 is always used for transmitting and

receiving; in direct mode, it is responsible for receiving signals from
repeater.
Slot
 SLOT2: In repeater mode, Slot 2 is always used for transmitting and
receiving; in direct mode, it is responsible for receiving signals from
repeater.
 PSEUDO_TRUNKING: In repeater mode, the radio can randomly

choose the available slot to transmit. In direct mode, either slot can
be used for call and data transmission.
Tx Frequency Sets the transmission frequency of the radio.
Rx Frequency Sets the receipt frequency of the radio.
Rx Group List
Call ID Enters the ID of the group whose call the radio needs to receive.
2.17.2 Programming Multiple Radios in Batches

Step 1 Right-click one of the radios to be programmed and select "OTAP".
Step 2 In the left pane of the displayed dialog box, click "Show All".
All radios that can be programmed are listed.
Step 3 Select the radios that you want to program.

36
Note
You can also add radios to a group for convenient programming.
Step 4 In the right pane, specify parameters that can be used by each radio to be programmed. Then
click "Set" or "Add" following each parameter to make the settings take effect.
For details on the parameter descriptions, see 2.17.1Step 2 in "2.17.1 Programming One
Radio."
2.18 Enabling the Lone Worker Mode

You can enable the Lone Worker mode for the radio. After the Lone Worker mode is enabled, the radio
subscriber must initiate a call or send a message within a specified duration. Otherwise, an alarm will be
displayed on the Smart Dispatch Client to remind the dispatcher that the subscriber might encounter
dangers.
This feature applies to dangerous scenarios where radio subscribers work alone. With this feature
enabled for radio subscribers, the dispatcher can know the situations in real time and respond to any
emergencies quickly.
To enable the Lone Worker mode, right-click a radio and select "Start Lone Worker".
Note
To disable the Lone Worker mode, right-click a radio and select "Stop Lone Worker".
2.19 Receiving an Emergency Alarm

Smart Dispatch can automatically receive the emergency alarm from the radio.
When an emergency alarm arrives, an alert message will appear on the main interface of Smart
Dispatch Client. Clicking “Take” means you have received the alarm, and clicking “Handle” means you
have handled the emergency case. You will hear a periodical alert tone if the emergency remains to be
dealt with.
37
2.20 Viewing Event Logs/GPS Data/Telemetry Info

You can view dispatch events, GPS data and telemetry info under the dispatch area.
To expand the information list, click ; to hide it, click .
 To view all system logs including radio presence and dispatcher operations, select the “Event Log”.
To view the details, select “Show Detail” in this pane. To clear the records, click .
After “Show Detail” is selected, you can add remarks to the call log.
 To view the GPS data, select “GPS Data”. To clear the information, click .
38
 To view the telemetry information, select “Telemetry Info”.
39
Smart Dispatch User Guide GPS
3. GPS
The “GPS” tool on the top of the main interface provides GPS and real-time track services, and it also
allows you to operate the map.
3.1 GPS Window

The GPS window is illustrated as below.
No. Name No. Name
1 Map 2 Map Toolbar
3 Geofencing Alarm / POI Object / /
3.2 Viewing Real-Time GPS Information

Move your cursor onto a radio's icon to view real-time GPS information of a radio, such as the longitude,
40
GPS Smart Dispatch User Guide
speed, or received signal strength indicator (RSSI).
3.3 Positioning a Radio

The GPS service allows you to view the real-time location of a radio on the map.
Before this feature is used, the GPS service of the radio must be enabled.
To position a radio, do as follows:
Step 1 Go to “Resource -> Subscriber” in the left navigation pane and select the target radio, and
right-click it to select “GPS Position”.
Then the radio location will appear on the map and the GPS log will be displayed in the “GPS
Data” pane.
41
3.4 Tracking a Radio

You can view the location and movement track of a radio in a real-time way.
Once the radio with GPS service enabled turns on and moves within the specific dispatch area, and you
have started tracking the radio, its location and movement track will be recorded and displayed on the
42
map.
To track a radio, do as follows:
Step 1 Go to “Resource -> Subscriber” in the left navigation pane and select the appropriate radio.
Step 2 Right-click the radio to select “Start Tracking” or click .
The radio position will be refreshed on the map at a regular interval.
or
To stop tracking, do as follows:
Step 1 Go to “Resource -> Subscriber” in the left navigation pane and select the radio.
43
Step 2 Right-click the radio to select “End Tracking”.
To set the tracking parameter, do as follows:
Step 2 Right-click the radio to select “Reset Tracking”.
Step 3 Set related parameters and click “OK” to finish.
44
Parameter
Time
Sets the time interval of GPS polling.
Sec
Or When you select the “Time” and “Distance” simultaneously, the “Or” and
And “And” will be available.
Distance
Sets the distance interval of GPS polling.
M
Rule
Show Track Sets whether the movement track of the radio is displayed.
Color Sets the color of the movement track.
3.5 Hiding a Radio on the Map

You can hide a radio on the map according to your actual needs.
To hide the radio on the map, do as follows:
Step 2 Right-click the radio to select “Hide on the map” or directly click .
45
or
3.6 Centering a Radio on the Map

You can center a radio on the map according to your actual needs.
To center the radio on the map, do as follows:
Step 2 Right-click the radio to select “Center on the map”.
3.7 Toolbar on the Map

The toolbar allows you to maneuver the map easily and quickly.
46
Note
You can click to hide the toolbar and click to show it.
Icon Function
Select Displays the coordinates of the radio.
Pan Moves the map.
Refresh Refreshes the map.
Zoom in Clicks this button to magnify the map view.
Zoom out Clicks this button to scale down the map view.
Measure Measures the distance from one location to another on the map. Left-click the
Distance mouse button to select the start point and destination point.
Measures the area on the map. Left-click the mouse button to define the
Measure Area
range to be measured.
Saves the current view, which will be used as the default view when you open
Save the current
the map next time.
view
Back to the
Shows the previously saved map.
saved view
Export to Exports the map to the “.kml” file so that you can view its details via Google
Google Earth File Earth.
3.8 Geofencing Alarm

Once the radio subscriber enters or exits the designated area, Smart Dispatch will automatically send an
alert message to him/her. Meanwhile, the radio icon on the map will turn red, and the corresponding
event log will be displayed in red.
After the radio subscriber goes back to the designated area, Smart Dispatch will automatically send
another alert message to the radio subscriber again.
Step 1 Click “Geofencing Alarm” on the rightmost side of the map.
47
Then the “Geofencing Alarm” pane appears.
Step 2 Click and define an area on the map.
Step 3 Enter the alias and description of this area, set the area color.
Step 4 Click “Save” to finish.
48
3.8.1 Editing an Alarm Area

The “Geofencing Alarm” pane appears.
Step 2 Select the appropriate area and click to access the following pane.
Step 3 Modify related parameters and click “Save” to finish.
49
3.8.2 Deleting an Alarm Area

Step 2 Select the appropriate area and click .
Step 3 Click “Yes” in the pop-up dialog to finish.
3.8.3 Editing the Alarm Rule

The “Geofencing Alarm” pane appears.
Step 2 Click “Rule” in the “Geofencing Alarm” pane.
50
Step 3 Click , then enter the alias and description of rule, and select triggering conditions.
There are two conditions for triggering an alarm: Alarm upon Leaving and Alarm upon Entering.
Step 4 Select the available area(s) and radio(s), and click “Save”.
Step 5 Click “Submit” to finish.
3.9 Setting the Point of Interest (POI) Object

POI means the point to which you would like to pay attention. Each POI involves four types of
information: name, type, longitude and latitude of the object on the map.
You can create, edit, or delete the POI according to your actual needs. To hide or show the POI on the
51
map, click .
3.9.1 Adding a POI

Step 1 Click “POI Object” on the rightmost side of the map, and the “POI Management” pane appears.
Step 2 Click and define a location for adding the POI on the map.
Step 3 Enter the alias, select POI type and enter the description of the POI.
3.9.2 Editing a POI

Step 2 Select the appropriate POI and click to enter the following pane.
52
Step 3 Modify related parameters and click “Save” to finish.
3.9.3 Deleting a POI

Step 2 Select the appropriate POI and click .
53
Step 3 Click “Yes” in the pop-up dialog to finish.
3.9.4 Showing all POIs

Step 1 Click “POI Object” on the rightmost side of the map.
The “POI Management” pane appears.
Step 2 Select “Show All” to view all POIs on the map.
54
3.10 Dispatching a Radio on the Map

You can check the radio presence, call the radio or remotely monitor the radio on the map.
Right-click the icon of the radio on the map, and select the appropriate option from context menu.
3.11 Dispatching a Dispatch Station on the Map

You can initiate a call to the dispatch station on the map.
To do so, you must request the administrator to configure the altitude and longitude of the dispatch
station in advance; otherwise, it will not be displayed on the map for calling.
Step 1 Right-click the dispatch station in the left navigation pane and select “Center on the map”.
Step 2 Right-click the dispatch station on the map and select “Call”.
55
Step 3 Click “PTT” to end this call.
When the call times out, it will be terminated automatically.
3.12 Dispatching a Repeater on the Map

As dispatching the repeater on the map is the same as dispatching the dispatch station on the map, you
can follow the procedures described in “3.11 Dispatching a Dispatch Station on the Map” to do so.
56
Message Smart Dispatch User Guide
4. Message
The “Message” tool on the top of the main interface provides interface for sending and receiving text
messages.
4.1 Message Window

The message window is illustrated as below.
No. Name No. Name
1 Contacts Pane 2 Text Message Pane
4.2 Sending a Message to a Group

You can send a message to the predefined group.
Step 1 Click “Message” on the top of the main interface.
57
Smart Dispatch User Guide Message
Step 2 Select the “Group” option and select the appropriate group from the drop-down list. Then click
.
Then the contacts list and text message pane appear.
Note
To remove a group from the selected group list, select it and click , as shown below.
Step 3 Enter the text, and click or press Ctrl + Enter on the keyboard of the computer to send the
message.
Note
 The corresponding message record appears on the top of the pane.
 To delete a message record, move the mouse pointer to it, and then click .
 To clear the current message records and contacts, click .
 To save the current message as the template, click .
58
 To apply the template, click and double-click the appropriate the template in the
list.
 There is also a shortcut to send text message: right-click the appropriate group in the
“Subscriber” list and select “Message” to open the message pane.
4.3 Sending a Message to a Radio

To send a message to a radio, do as follows:
Step 1 Click “Message” on the top of the main interface.
Step 2 Select the “Private” option, and select the appropriate radio from the drop-down list. Then click
.
Then the contacts list and text message pane appear.
Note
To remove a radio from the selected radio list, select it and click , as shown below.
Step 3 Enter the text, and click or press Ctrl + Enter on the keyboard of the computer to send the
message.
Note
 To delete a message record, move the mouse pointer to it, and then click .
 To clear the current message records and contacts, click .
 To save the current message as the template, click .
 To apply the template, click and double-click the appropriate template in the list.
 If the radio is offline, the prompt “Terminal is offline. Send offline message?” will appear.
Click “Yes” to send the offline message.
59
4.4 Enabling a Radio to Send Messages to a Specific

Dispatcher
After you set the call ID of the Smart Dispatch Client, only the specific dispatcher instead of every
dispatcher can receive messages sent from a radio to the call ID.
To set the call ID, do as follows:
Step 1 Click in the right corner and select "Change CallID".
Step 2 In the "Change CalllD" dialog box, enter a call ID.
Step 3 Click "Save".
When a radio sends a message to the call ID, only the specific dispatcher can receive it.
4.5 Receiving a Message

When Smart Dispatch receives a message from the radio, the “Message” button on top of the main
interface will change as below. You can directly click this button to view the new message.
60
In addition, when a new message arrives, a green icon will appear on the right side of the appropriate
contact. Click this contact to view the new message in the message pane. Up to 20 latest messages can
be shown here.
4.6 Viewing the Message via E-mail

With SMTP email service, you can view all received and sent messages in the Smart Dispatch system.
For the configuration of the SMTP, please refer to “10. Configuring the Smart Dispatch Client” in the
Hytera Smart Dispatch Configuration Guide.
Each received or sent text message will be forwarded to the designated email address with the subject
of “New message From Smart Dispatch”.
The following procedures describe how to use email application to view the message sent from Smart
Dispatch to the Radio 651.
Step 1 Send a message to the Radio 651.
Step 2 Open the designated mailbox (e.g. a @ a.com).
61
Step 3 Go to Inbox, and double-click the specific message for details.
4.7 Sending a Message via E-mail

You can send a text message to a radio or group by POP3 email service.
For the configuration of the POP3, please refer to Hytera Smart Dispatch Configuration Guide.
To send a text message by POP3 email service, do as follows:
Step 1 Open the designated mailbox (e.g. a @ a.com).
Step 2 Edit the receipt email address, subject and email content.
62
Step 3 Click “Send” to send the email. Smart Dispatch Client will generate corresponding event logs.
63
Smart Dispatch User Guide Report
5. Report
The “Report” tool on the top of the main interface provides you with six kinds of reports, each of which
can be exported to Excel file.
 Call records report
 Message records report
 Online/offline records report
 Geofencing alarm records report
 Emergency alarm records report
 Overspeed alarm records report
 Telemetry records report
 All records report
5.1 Report Window

The report window is illustrated as below.
64
Report Smart Dispatch User Guide
No. Name No. Name
1 Search Pane 3 Search Result List
2 Player / /
Note
The player is available in the call report pane only.
5.2 Querying the Call Records

You can query and play the call recording.
5.2.1 Retrieving a call recording

Step 1 Click “Report” on the top of the main interface.
Step 2 Select “Call” from the drop-down list in the “Search Type” field, and configure the other search
criteria.
65
Parameter Description Remark
Start Time Sets the start time of the report. This time must be earlier than the end time.
End Time Sets the end time of the report. This time must be later than the start time.
Enters the ID or alias of the calling When you type the first letter of the keyword, a
Caller party. list of words associated with that letter will
appear for your selection.
Enters the ID or alias of the called When you type the first letter of the keyword, a
Callee party. list of words associated with that letter will
appear for your selection.
Selects the type of call from the If you do not set this parameter, all call records
Call Type
drop-down list. will appear by default.
Step 3 Click “Search” to finish.
The matching call records will appear in the result list.
66
5.2.2 Replaying a Call Recording

Step 1 Select a call record from the search result list.
Step 2 Click to play the call recording.
During playback, you can perform the following operations:
 Click to pause.
 Click to mute the voice.
 Click to control the

playback progress.
5.3 Querying the Message Records

To query the message records, do as follows:
67
Step 2 Select “Message” from the drop-down list in the “Search Type” field, and configure the other
search criteria.
Sets the start time of the

Start Time This time must be earlier than the end time.
report.
Sets the end time of the

End Time This time must be later than the start time.
report.
Enters the ID or alias of the When you type the first letter of the keyword, a list of
Sender sending party. words associated with that letter will appear for your
selection.
Enters the ID or alias of the When you type the first letter of the keyword, a list of
Receiver receiving party. words associated with that letter will appear for your
selection.
68
Enters any part of the

Keyword message content as the Enter the keyword.
keyword.
Then the matching message records will appear in the result list.
5.4 Querying the Online and Offline Records

To query the online and offline records, do as follows:
Step 2 Select “Online/Offline” from the drop-down list in the “Search Type” field, and configure the
other search criteria.
69
Sets the start time of the report.

Selects the target object from the The object can be a dispatcher or any radio
Object
drop-down list. under its dispatch coverage.
Then the matching records will appear in the result list.
70
5.5 Querying the Geofencing Alarm Records

To query the geofencing alarm records, do as follows:
Step 2 Select “Geofencing Alarm” from the drop-down list in the “Search Type” field, and configure the
71
Start Time Sets the start time of the report. This time must be earlier than the end time.
Selects the target radio from the The object can be any radio under the
Object
drop-down list. dispatcher coverage.
Sets the alarm trigger condition. The

Trigger alarm can be triggered by the radio
This option can be left empty.
Condition subscriber’s entering or leaving the
designated area.
72
5.6 Querying the Emergency Alarm Records

To query the emergency alarm records, do as follows:
Step 2 Select “Emergency Alarm” from the drop-down list in the “Search Type” field, and configure the
73

report.
Selects the target object from The object can be a dispatcher or any radio
Object
the drop-down list. under its dispatch coverage.
74
5.7 Querying the Overspeed Alarm Records

To query the overspeed alarm records, do as follows:
Step 2 Select “Overspeed Alarm” and configure the other search criteria.
75

report.
Selects the target object from The object can be a dispatcher or any radio
Object
the drop-down list. under its dispatch coverage.
Selects the alarm status from

the drop-down list. Options
Alarm Status Selection subject to your actual needs.
include Alarm and Cancel
Alarm.
76
5.8 Querying the Telemetry Records

To query the telemetry records, do as follows:
Step 2 Select “Telemetry” and configure the other search criteria.
77
Sets the start time of the This time must be earlier than the end
Start Time
report. time.
Sets the end time of the This time must be later than the start
End Time
report. time.
Selects the target object The object can be a dispatcher or any

Object
from the drop-down list. radio under its dispatch coverage.
5.9 Querying All Records

To query all records in the system, do as follows:
78
Step 2 Select “All” from the drop-down list in the “Search Type” field, and configure other search
criteria.

report.
79
80
History Track Smart Dispatch User Guide
6. History Track
The “History Track” tool on the top of the main interface provides you with an interface, where you can
view the history movement track of a radio on the map through any of the following ways:
 Show all: displays all movement tracks of a radio on the map at one time.
 Point by point: shows the track of a radio point by point according to time sequence.
6.1 History Track Window

The history track window is illustrated as below.
No. Name No. Name
1 Search Pane 4 Map
2 Track Playback Control Pane 5 Map Toolbar
3 Track Export Button 6 Track Record List
6.2 Importing Offline GPS Data

You can import offline GPS data from the TF card of radios to the Smart Dispatch, after which you can
query and play back radios’ historical tracks.
Step 1 Connect the radio to the PC where the Smart Dispatch client is installed by using the
programming cable.
81
Smart Dispatch User Guide History Track
Step 2 Turn off the radio.
Step 3 Press and hold the TK+SK2 keys and turn on the radio to enable the radio to enter the USB
drive mode.
Step 4 Copy the “GPSLog_xxx” folder to any path of the PC.
Step 5 Click “History Track” at the top of the main interface or right-click a radio in the radio list and
select “History Track”.
Step 6 Click “Import Offline GPS” and select the .dat file in the “GPSLog_xxx” folder to import the
offline GPS data.
6.3 Querying the History Track

You can query the track records within the latest seven days. To do so, do as follows:
Step 1 Click “History Track” at the top of the main interface.
Step 2 Configure the search criteria and click “Search” to finish.
Then the matching records will appear on the map. If no record is found, the prompt “No data”
will pop up.
6.4 Viewing the Track in Show All Mode

After searching out the track, you can select “Show All” to view all history tracks of a radio on the map at
one time. Please note that up to 3,000 track points can be displayed on the map.
6.5 Viewing Track in Point by Point Mode

After searching out the track, you can select “Point by point” to view the history track. In this mode, the
track will be displayed track point by track point according to the time sequence.
To play back the history track, set the speed and click “Play”. In the playback process, you can pause or
change the playback speed.
82
History Track Smart Dispatch User Guide
6.6 Exporting the History Track

Click “Export” to export the history track file (in Excel format) to a local hard disk. You can also click
to select the format (HTML or CSV), then the file will be exported in the selected format.
83
Smart Dispatch User Guide Guard Tour Patrol
7. Guard Tour Patrol

The Guard Tour Patrol feature allows you to organize and log guard tour patrols to ensure that officers
will accomplish their tasks within the predefined intervals. This chapter includes the following topics:
 7.1 Configuration Management
 7.2 Real-Time Positioning
 7.3 Monitoring Plans
 7.4 Querying Reports
Note
Only PD41X supports the Guard Tour Patrol feature by factory settings. PD7XX has an interface
reserved for this feature. Users can request the dealer to enable the Guard Tour Patrol feature on
PD7XX.
7.1 Configuration Management

This section includes the following topics:
 7.1.1 Managing Checkpoint Tags
 7.1.2 Managing ID Cards
 7.1.3 Managing Patrol Routes
 7.1.4 Managing Patrol Plans
7.1.1 Managing Checkpoint Tags

A checkpoint tag obtains information from an ID card when an officer uses the ID card to scan the
checkpoint tag. You can add, modify, or delete checkpoint tags.
Note
Checkpoint tags for PD41X and for PD7XX are managed in the same way. This section takes
managing checkpoint tags for PD41X as an example.
Adding a Checkpoint Tag
Step 1 In the Main Menu, click "Guard Tour Patrol".
Step 2 Go to "Configuration -> PD4 Patrol Management -> Checkpoint Tag".
Step 3 Click "Add".
84
Guard Tour Patrol Smart Dispatch User Guide
Step 4 Specify the following parameters.
ID of the checkpoint tag

Checkpoint Tag No
You can obtain the parameter value from your dealer.
Name of the checkpoint tag

Checkpoint Tag Name
Description Detailed information on the checkpoint tag
Modifying a Checkpoint Tag

Step 3 Select a checkpoint tag and click "Edit".
Step 4 Change parameters of the checkpoint tag according to Step 4 in "Adding a Checkpoint Tag".
Deleting a Checkpoint Tag

Step 3 Select a checkpoint tag and click "Delete".
Step 4 Confirm the deletion.
7.1.2 Managing ID Cards

An ID card is the unique identity of an officer, who uses the ID card to scan a checkpoint tag. You can
add, modify, or delete ID cards.
Adding an ID Card
 For PD41X
Step 2 Go to "Configuration -> PD4 Patrol Management -> ID Card".
Step 3 Click "Add".
85
ID of the ID card
ID Card No
Name of the ID card

ID Card Name
Description Detailed information on the ID card
 For PD7XX
The ID card for PD7XX is embedded into the PD7XX radio. You can add ID cards only by adding radios.
For details on how to add radios, see section "10.4 Setting the Radio" in Hytera Smart Dispatch
Configuration Guide.
Modifying an ID Card
 For PD41X
Step 3 Select an ID card and click "Edit".
Step 4 Change parameters of the ID card according to 7.1.1Step 4 in "Adding an ID Card".
 PD7XX
Step 3 Select an ID card and click "Edit".
Step 4 Change parameters of the ID card according to the following table.
ID Card No ID of the ID card
ID Card Name Name of the ID card
Description Detailed information on the ID card
86
Patrol Sets whether to enable the Guard Tour Patrol feature.
Deleting an ID Card
 For PD41X
Step 3 Select an ID card and click "Delete".
 For PD7XX
The ID card for PD7XX is embedded into the PD7XX radio. You can delete ID cards only by deleting
radios. For details on how to delete radios, see section "10.4 Setting the Radio" in Hytera Smart
Dispatch Configuration Guide.
7.1.3 Managing Patrol Routes

Officers must patrol according to a specific patrol route, which consists of multiple checkpoints. You can
add, modify, or delete patrol routes.
Note
Patrol routes for PD41X and for PD7XX are managed in the same way. This section takes managing
patrol routes for PD41X as an example.
Adding a Patrol Route
Step 2 Go to "Configuration -> PD4 Patrol Management -> Route".
Step 3 Click "Add".
Step 4 Determine the mode based on which officers will patrol.
 Normal: Select "Normal" for "Mode".
In this mode, officers must patrol all specified checkpoints within a specified duration.
 On Schedule: Select "On Schedule" for "Mode".
In this mode, officers must patrol each specified checkpoint at specified time.
Step 5 If you select "Normal" for "Mode", do as follows:

87
1. Specify the following parameters.
Name Name of the patrol route
Description Detailed information on the patrol route
Start Time Time when officers need to start their patrols from the current day
End Time Time and day when officers need to end their patrols
2. Add checkpoint tags from the "Available Checkpoint Tags" area to the "Selected Checkpoint
Tags" area.
3. Specify the following parameters for each selected checkpoint tag:
 Patrol Times: specify how many times an officer needs to scan the checkpoint tag.
 Interval: specify how often an officer needs to scan the checkpoint tag.
4. Click "Save".
Step 6 If you select "On Schedule" for "Mode", do as follows:
1. Specify the following parameters.
Name Name of the patrol route
Description Detailed information on the patrol route
Error value of the patrol time
For example, if the patrol time is 9:00 and the valid duration is 5
Valid Duration
minutes, the patrol is valid as long as an officer scans a
checkpoint tag at any time from 8:55 to 9:05.
2. Add checkpoint tags from the "Available Checkpoint Tags" area to the "Selected Checkpoint
Tags" area.
3. Specify the following parameters for each selected checkpoint tag:
 Scheduled Time: specify the time when an officer needs to scan the checkpoint tag.
 Time Span: specify how many days an officer needs to scan the checkpoint tag at the
scheduled time.
4. Click "Save".
88
Modifying a Patrol Route

Step 3 Select a route and click "Edit".
Step 4 Change parameters of the route according to in steps 5-1 and 5-3, or steps 6-1 and 6-3 in
"Adding a Patrol Route".
Deleting a Patrol Route

Step 3 Select a route and click "Delete".
7.1.4 Managing Patrol Plans

A patrol plan needs you to arrange officers, patrol routes, and patrol time. You can add, modify, or delete
patrol plans.
Note
Patrol plans for PD41X and for PD7XX are managed in the same way. This section takes managing
patrol plans for PD41X as an example.
Adding a Patrol Plan
Step 2 Go to "Configuration -> PD4 Patrol Management -> Plan".
Step 3 Click "Add".
Name Specify the name of the plan.
Description Describe the plan in details.
Start Time Specify the start date of the plan.
End Time Specify the end date of the plan.
89
Specify how often the plan will be carried out.
The available options are:
 Per day
Patrol Period
 By turn
 By week
 By month
Route Specify the patrol route for the plan.
Specify who scans a checkpoint tag will be considered to be

valid.
The available options are:

Patroller
 No limit: Anyone who has an ID card
 Anyone Below: Anyone in the left box area
 All Below: All officers in the left box area
Modifying a Patrol Plan

Step 3 Select a plan and click "Edit".
Step 4 Change parameters of the plan according to 7.1.1Step 4 in "Adding a Patrol Plan".
Deleting a Patrol Plan

Step 3 Select a plan and click "Delete".
7.2 Real-Time Positioning

You can add layers and checkpoints on the layers. Within two minutes after an officer scans a
90
checkpoint tag, you can view the information about the ID card and checkpoint tag.
7.2.1 Managing Layers

You can add, modify, or delete layers.
Adding a Layer
Step 2 Click "Positioning".
Step 3 Right-click a layer and select "Add".
Step 4 In the "Edit Node" dialog box, specify the following parameters.
Name of the parent layer for the new layer

Parent Node
The parent layer cannot be changed.
Node Name Name of the new layer
Image of the new layer
Image The size of the image must be smaller than 4 MB, and the
resolution must be lower than 5000 x 5000.
Modifying a Layer
Step 3 Right-click a layer and select "Edit".
Step 4 Change parameters of the layer according to Step 4 in "Adding a Layer".
Deleting a Layer
Step 3 Right-click a layer and select "Delete".
91
7.2.2 Managing Checkpoints

After adding a layer, you can add checkpoints on the layer, or delete checkpoints from the layer.
Adding a Checkpoint
Step 3 Select the layer on which you want to add checkpoints.
Step 4 In the layer tool bar, click . Then click on the point where you want to drop a checkpoint.
The following example figure is displayed.
Deleting a Checkpoint
Step 3 In the layer tool bar, click .
Step 4 Click on the checkpoint to be deleted and then click .
7.2.3 Viewing Events

You can view clocking in or result events.
Step 3 Click the "Clocking in Event" or "Result Event" tab to view related events.
7.3 Monitoring Plans

You can monitor the status of plans in real time.
Step 3 At the upper right corner, click .
92
The status of each plan is displayed.
7.4 Querying Reports

You can search for patrol events and patrol results.
Step 2 Go to "Guard Tour Patrol -> Patrol Query -> Event" or "Guard Tour Patrol -> Patrol Query ->
Result".
Step 3 Specify search criteria and click "Search".
Step 4 If you want to export the search result, click "Export".
93
Smart Dispatch User Guide Work Order
8. Work Order
The Work Order feature enables you to create tasks and assign tasks via work orders. This chapter
includes the following topics:
 8.1 Managing Work Orders
 8.2 Managing Work Order Templates
8.1 Managing Work Orders

This section includes the following topics:
 Adding a Work Order
 8.1.2 Modifying a Work Order
 8.1.3 Deleting a Work Order
 8.1.4 Querying a Work Order
 8.1.5 Assigning a Work Order
 8.1.6 Cancelling Assignment of a Work Order
 8.1.7 Performing Statistics on Work Orders
8.1.1 Adding a Work Order

Step 1 In the Main Menu, click "Work Order".
Step 2 Click "OrderManager".
Step 3 Click "Add".
Specify the duration during which the work order task must be
finished.
After you select a duration, the scheduled finish time is

Deadline
automatically specified.
Either the "Deadline" or "Scheduled Finish Time" parameter

needs to be specified.
Scheduled Finish Time Specify when the work order task must be finished.
94
Work Order Smart Dispatch User Guide
Either the "Deadline" or "Scheduled Finish Time" parameter

needs to be specified.
Select the template from the drop-down list.
Template Templates can be selected only after you create them in "8.2.1
Adding a Work Order Template".
Priority Select the priority of the work order task.
Content Enter the content of the work order task.
Remarks Add additional information about the work order task.
8.1.2 Modifying a Work Order

Step 3 Select a work order and click "Update".
Step 4 Change parameters of the work order according to 8.1.1Step 4 in "8.1.1 Adding a Work Order".
8.1.3 Deleting a Work Order

Step 3 Select a work order and click "Delete".
8.1.4 Querying a Work Order

Step 2 Click "Query".
Step 4 If you want to export the search results, click "Export".
8.1.5 Assigning a Work Order

95
Smart Dispatch User Guide Work Order
Step 3 Select a work order and click "Assign".
Step 4 Select one or more radios and click "Save".
If one radio subscriber accepts the work order task, the work order will disappear from other
radios' screens.
8.1.6 Cancelling Assignment of a Work Order

Step 3 Select a work order and click "Cancel".
Step 4 Click "OK".
8.1.7 Performing Statistics on Work Orders

Step 2 Click "Statistics".
The statistic results are listed in table.
Step 4 If you want to export the statistic results, click "Export".
8.2 Managing Work Order Templates

Work order templates, which create tasks and requirements for common actives, allow you to create
work orders quickly. You can add, modify, or delete work order templates.
8.2.1 Adding a Work Order Template

Step 2 Click "Template".
Step 3 Click "Add".
Step 4 Specify the following parameters:
 Template: Enter the content.
 Include: Select "Priority", "Date", or "Time". If you create a work order using the template,
only the selected information for the template will be sent to radios.

96
Work Order Smart Dispatch User Guide
8.2.2 Modifying a Work Order Template

Step 3 Select a template and click "Update".
Step 4 Change parameters of the template according to 8.2.1Step 4 in "8.2.1 Adding a Work Order
Template".
8.2.3 Deleting a Work Order Template

Step 3 Select a template and click "Delete".
97
Smart Dispatch User Guide Configuration
9. Configuration
The "Configuration" interface is available only if you log in to the Smart Dispatch Client as the system
administrator. For detailed functions in the "Configuration" interface, see section "10 Configuring the
Smart Dispatch Client" in Hytera Smart Dispatch Configuration Guide.
98
System Operations Smart Dispatch User Guide
10. System Operations

You can make system settings by clicking on the upper left corner of the main interface.
10.1 Logging in to Smart Dispatch Client

To log in to Smart Dispatch Client, do as follows:
Step 1 Double-click on the desktop or in the installation directory.
The login window appears.
Step 2 Click “Setting” and enter the IP address and port number of Smart Dispatch Server.
99
Smart Dispatch User Guide System Operations
Step 3 Enter the user name and password, and then click “login”.
Note
 For initial login, both the user name and password are “admin” by default.
 You can select the user name from the drop-down list for subsequent logins.
10.2 Selecting the Display Language

There are several available display languages, such as Simplified Chinese, English, Russian, etc.
To set the language, click on the upper left corner of the main interface and select the appropriate
language.
10.3 Selecting the Map

The supported electronic maps include GoogleMapLocal, CustomizedMap, Google Map, MapX,
MapXtreme, and OpenStreetMap.
 You can install either the MapX or the MapXtreme on the same server.
 To use the Google Map, you need to set the local city in the Smart Dispatch Client.
 To use GoogleMapLocal, MapXtreme, or MapX, you need to prepare the map and set the map file in
the Smart Dispatch Client.
 To use the OpenStreetMap, you need to download the map first, and set the map file in the Smart
Dispatch Client.
 To set the above maps, see “10.4.3 Map Settings”.
100
To select the map, click on the upper left corner of the main interface and select the appropriate
map.
10.4 Setting the System Parameters

Note
Re-login is required for the change of some parameters (such as Speaker, Microphone and VOIP
Port) to take effect.
To set the parameter, click on the upper left corner of the main interface and select “Settings” to
access the configuration window. Remember to click “Save” after making all necessary changes.
10.4.1 Basic Settings

The “Basic Setting” page is illustrated below.
Sound Card Setting
Speaker Outputs the voice.
Microphone Inputs the voice.
101
Right/Left Track
DS Volume Sets which track to output the voice from the dispatch station.
Sets which track to output the voice during dispatcher

Intercom
intercommunication.
SIP Call Sets which track to output the voice from telephone.
Sets which track to output the voice in case of triggering the emergency
Emergency Alarm
alarm.
Recording Play Sets which track to output the voice when playing back a recording.
Subscribers on the map
Sets whether the movement track of a radio is displayed on the map

Show Track
during real-time tracking.
Sets whether the alias of a radio is displayed on the map during GPS
Show Alias
positioning and real-time tracking.
Unit
Unit Sets the unit to be used when measuring the distance on the map.
Update
Updates the time of the Smart Dispatch Client from the Smart Dispatch
Update Time
Server.
10.4.2 Call Settings

The “Call Setting” page is illustrated below.
102
PTT Setting
Short Press Clicks the PTT to make or end a call.
Activates the PTT key on the desktop goose microphone supplied by

External PTT
us.
PTT Shortcut Uses the PTT shortcut to make or end a call.
Emergency Alarm
Center on the Map Centers the alarming radio on the map.
Sets whether the pop-up emergency alarm prompt will hide

Emergency Shrink
automatically if the dispatcher does not take the alarm within the time
103
preset in the system.
Mute Mutes the emergency alarm sound.
Sets whether the alarm of the radio will be automatically cleared after
Direct Cancel
the dispatcher dealt with the alarm reported by the radio.
Customizes the alarm sound. If you select “Mute”, this option will be
Alarm Sound File
unavailable.
VOIP Port
VOIP Port Sets the VOIP port. The default port number is 18000.
Private Call
Private Call Sets whether you can directly make a private call in the call pane.
Sets whether you can hear the voice between radios during the
Mute
private call.
10.4.3 Map Settings

The “Map Setting” page is illustrated below. In this page, you can select the local city and the offline map
file.
104
10.4.4 Log Settings

The “Log Setting” page is illustrated below.
105
Log file size Sets the maximum size of a log file.
Type Sets what kind of information will be recorded in the log file.
10.4.5 Mute Group Settings

The “MuteGroup Setting” page is illustrated below. In this page, you can mute the desired workgroup(s).
106
Active Sets whether to enable the Mute Group feature.
Alias Sets the alias of the group to be muted.
Description Enters the related description of the target group.
Available
Selects the target group(s) to be muted from this list.
Workgroup
Note
When the “Active” option is selected, the icon will appear in the workgroups in the subscriber
list of the navigation pane. Thus, besides muting the target workgroup(s) via the mute group settings,
you can also mute or unmute the desired workgroup(s) in the subscriber list.
 To mute a workgroup, click or right-click the workgroup and select “Mute” in the context
menu.
 To unmute a workgroup, click or right-click the workgroup and select “Cancel Mute” in the
context menu.
107
10.5 Changing the Password

To change the login password, do as follows:
Step 1 Click on the upper left corner of the main interface and select “Change Password”.
Step 2 Enter the old password, new password and confirmed new password respectively. The
password consists of 4 to 16 characters.
10.6 Changing the Call ID

The call ID is the identifier of the dispatcher. When several dispatchers are using the same Smart
Dispatch Client, they can enter their own call ID after they log in.
To change the call ID, do as follows:
Step 1 Click on the upper left corner of the main interface and select “Change CallID”.
Step 2 Enter the call ID of the dispatcher, and click “Save” to finish.
108
10.7 About Smart Dispatch Client

You can view the version and brief introduction of Smart Dispatch, as well as copyright.
To view the above information, click on the upper left corner of the main interface and select
“About”. To close this window, click “Close”.
10.8 Logging out of Smart Dispatch Client

You can log out of Smart Dispatch Client during your absence for security reasons. To log out, click
on the upper left corner of the main interface and select “Logout”, then click “Yes” in the pop-up dialog to
finish.
10.9 Exiting Smart Dispatch Client

To exit Smart Dispatch Client, do as follows:
Click on the upper left corner of the main interface and select “Exit”, then click “Yes” in the pop-up
dialog to finish.
109
is the trademark or registered trademark of Hytera Communications Corporation Limited.
2018 Hytera Communications Corporation Limited. All Rights Reserved.
Address: Hytera Tower, Hi-Tech Industrial Park North, 9108 # Beihuan Road,
Nanshan District, Shenzhen, People ' s Republic of China
Postcode: 518057
http://www.hytera.com

Hytera Smart Dispatch User Guide V5.1.00 - Eng

Uploaded by

Copyright:

Available Formats

Hytera Smart Dispatch User Guide V5.1.00 - Eng

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Hytera Smart Dispatch User Guide V5.1.00 - Eng

Uploaded by

Copyright:

Available Formats

Smart Dispatch

2.17.1 Programming One Radio ..................................................................................................35

5.3 Querying the Message Records ...................................................................................................67

8.2.3 Deleting a Work Order Template .........................................................................................97

Warning Indicates situations that could cause minor personal injury.

12 (V5.1.00) 10-2018 Added 6.2 Importing Offline GPS Data.

11 (V5.0.02) 10-2017 No change compared with the last version.

 3.2 Viewing Real-Time GPS Information

 2.5 Making or Receiving a Call on the Digital Channel

 2.9 Making a Call Alert

 7 Guard Tour Patrol

 10.3 Selecting the Map

 2.7 Playing back a Recording

 2.10 Sending the Low-Speed Alarm

09 (V5.0.00) 04-2017  2.18 Enabling the Lone Worker Mode

 7 Guard Tour Patrol

 Modified the description in "2.17 OTAP".

 Added: “5.8 Querying the Telemetry Records”, “10.4.5 Mute Group

 Updated description in “2.5 Making or Receiving a Call on the Digital

 Added the section “2.6 Making or Receiving a Call on the Analog

 Updated the screenshots in “5.6 Querying the Emergency Alarm

 Updated the screenshots in “10.4.2 Call Settings”.

 Added new functions, including Telemetry, Over the Air Programming

 Modified the operations including sending a message to a radio and

transferring a telephone call to a radio.

 Optimized the map toolbar.

 Updated the Reset Tracking interface.

05 (V3.6) 01-2013  Added a button in the map toolbar.

 Updated the Message interface.

04 (V3.5) 11-2012  Added repeater and Point of Interest (POI) operation.

 Added new functions, including Administrative Dispatch, Audio Link,

 Updated the Authority Management feature.

 Added new functions, including Geofencing Alarm, Enable/Disable,

02 (R2.5) 04-2012 Playback.

 Added descriptions on enquiry of geofencing alarm records and

01 (R2.0) 08-2011 Initial release.

2.1 Dispatch Window

No. Name No. Name

1 Main Menu 5 Logs List

2 Dispatch Area 6 Call Status Bar

3 Resource List 7 Volume Control Bar

4 Status Pane 8 Call Pane

2.1.1 Call Pane

Audio Track Call History PTT Set PTT Shortcut

2.1.2 Resource List

No. Name No. Name

1 Search Bar 5 Show Detail Option

2 Subscriber List 6 Dispatcher List

3 Filter 7 SIP Call List

4 Sort by Type 8 Audio Link List

2.1.3 Volume Control Bar

 : Move the slider to adjust the microphone volume.

 : Click “R” to select the right audio track.

 : Click “L” to select the left audio track.

2.2 Adding a Dispatch Station/Repeater to the Dispatch Area

2.3 Checking the Subscriber Presence

2.4 Changing the Channel

2.5 Making or Receiving a Call on the Digital Channel

2.5.1 Making a Private Call