Assessment Tasks and Instructions
Student Name Romil
Student Number 17920
Course and Code
Unit(s) of Competency and Code(s) SITXHRM006 Monitor staff performance
Stream/Cluster
Trainer/Assessor
Assessment for this Unit of Competency/Cluster Details
Assessment 1 Theory Test
Assessment 2 Project
Assessment 3 Observations
Assessment conducted in this instance: Assessment 1 2 3
Reasonable Adjustment
1. Has reasonable adjustment been applied to this assessment?
No No further information required
Yes Complete 2.
2. Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature Date 9-Sep-2022
2nd Assessor to complete
I agree the adjustments applied to this assessment are reasonable
Name
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Signature Date
Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the
elements and performance criteria for this unit of competency and relating to the following aspects:
monitor the effectiveness of staff in relation to at least six of the following standards of performance:
o adherence to procedures
o cost minimisation
o customer service standards
o level of accuracy in work
o personal presentation
o productivity
o punctuality
o response times
o team interaction
o waste minimisation
provide supportive feedback and guidance for improving standards of performance to above staff
conduct structured performance appraisals and formal counselling and training sessions for staff members in line
with established organisational procedures
recognise outstanding performance according to organisational policies.
Place/Location where assessment will be conducted and timeframes for completion of tasks and
obseraVTIONS
RTO to complete
Resource Requirements
Pen, Paper, computer.
Workplace or simulated workplace environment
Sufficient staff or individuals to permit student to undertake, observation, review, performance
appraisal, counselling and /or training sessions.
Staff performance criteria specifications and ch3ecklist developed by student in Assessment 2, Part A
Performance appraisal document developed by student in Assessment 2, Part A.
Instructions for assessment including WHS requirements
Your tasks:
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This assessment consists of 3 parts, Part A, Part B and Part C.
Part A requires you to
1. Monitor the effectiveness of staff in your area of work, using the criteria and checklist you developed
in Part A of Assessment 2. You must ensure that your monitor and record the effectiveness of staff
members, comparing their performance against at least 6 of the criteria.
2. Provide supportive feedback for the staff being monitored, as well as guidance for improving
performance standards in cases where observed performance is below the required standard.
Part B requires you to
Plan and conduct a structured performance appraisal of at least 2 staff members you have observed in
Part A in line with established organisational procedures.
Part C requires you to
Plan and conduct formal counselling and training sessions for at least 2 staff members you have
observed in Part A in line with established organisational procedures.
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were explained
to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /201
This assessment: First Attempt 2nd Attempt Extension – Date: / /
RESULT OF ASSESSMENT Satisfactory Not Yet Satisfactory
Feedback to Student:
Assessor(s) Signature(s): Date: / /
9 / Sep /
Student Signature Date: 2022
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Assessment 3
Your tasks:
This assessment consists of 3 parts, Part A, Part B and Part C.
Part A requires you to
1. Monitor the effectiveness of staff in your area of work, using the criteria and checklist you developed
in Part A of Assessment 2. You must ensure that your monitor and record the effectiveness of staff
members, comparing their performance against at least 6 of the criteria.
2. Provide supportive feedback for the staff being monitored, as well as guidance for improving
performance standards in cases where observed performance is below the required standard.
Part B requires you to
Plan and conduct a structured performance appraisal of at least 2 staff members you have observed in
Part A in line with established organisational procedures.
Part C requires you to
Plan and conduct formal counselling and training sessions for at least 2 staff members you have
observed in Part A in line with established organisational procedures.
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PART A – Monitoring staff effectiveness
Your tasks:
A. You will be observed monitoring staff performance for 6 of the performance standards listed in the
table below over 2 or more service periods as instructed.
B. You will be required to use the criteria and checklist developed in Assessment 2, PART A for these
tasks.
C. During the monitoring of staff performance you will be required to provide supportive feedback on
each staff member’s performance against the specified criteria.
D. In cases where you determine that the staff member’s performance does not meet the required
standard, you will be required to provide guidance for how the staff member can improve their
performance – you will be required to conduct the structured formal counselling and training sessions
for 2 students in Part C of this assessment.
Instance Staff members monitored Performance standards monitored
Administrative (6 must be selected in Total – this may be covered in 2, 3 or
management more instances as relevant to organisational processes.)
Instance 1: Name: Sam adherence to procedures
Date: Job role: Bar attendant cost minimisation
customer service standards
10/3/2021__ level of accuracy in work
Name: Abid personal presentation
Duration Job role: Bar attendant productivity
From: punctuality
response times
10 am___ Name:Saad team interaction
To: Job role: Bar attendant waste minimisation
10.30 am____
Instance 2: Name: Sam adherence to procedures
Date: Job role: Bar attendant cost minimisation
punctuality
15/3/2021__ customer service standards
Name:Abid level of accuracy in work
Duration Job role: Bar attendant personal presentation
From: productivity
response times
10 am____ Name:Saad team interaction
To: Job role: Bar attendant waste minimisation
10.30 am____
Instance 3: Name: Sam adherence to procedures
Date: Job role: Bar attendant cost minimisation
customer service standards
20/3/2021___ level of accuracy in work
Name:Abid personal presentation
Duration Job role: Bar attendant productivity
From: punctuality
response times
10 am____ Name:Saad team interaction
To: Job role: Bar attendant waste minimisation
11 am____
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Observation Checklist
Instance 1 1.Instance 2.Instance 3.Instance
Team Punctuality Administra
personnel decisions tion
presentatio manageme
n nt
Criteria S NYS S NYS S NYS Comment
Informs staff of expected performance standards yes yes yes
The information provided to staff is detailed and covers yes yes yes
the key requirements according to performance standards
Uses positive communication when discussing yes yes yes
performance requirements
Offers staff the opportunity to clarify requirements yes yes yes
Observes staff conducting operational activities yes yes yes
Monitors staff performance standards: yes yes yes
1.Satisfactory work ethics
2.Punctual
3.Team player
Identifies breaches of performance standards or yes yes yes
underperformance
List:
Nothing identified ___________________
___________________________________
___________________________________
Offers appropriate guidance and support to staff members yes yes yes
where underperformance is identified:
(Tick all that apply)
advises on training and development opportunities
confirms organisational objectives and key
performance requirements
ensures adequate resources are applied
provides opportunity to discuss work challenges
provides confirming and corrective feedback
represents staff interests in other forums
provides support with difficult interpersonal situations
Feedback provided is appropriate to the task or yes yes yes
underperformance
Feedback provided is positive and encouraging, and yes yes yes
enhances work performance
Recognises outstanding performance yes yes yes
Offers appropriate recognition for outstanding yes yes yes
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performance, in line with organisational policies
Records of observation are sufficient in detail and yes yes yes
complete
PART B – Conducting Performance Appraisals
Your task:
Using your plan for conducting performance appraisals developed in Assessment 2 Part A, you will be
observed how you organise and undertake performance appraisals of 3 staff you have observed in Part A of
this assessment.
Observation Criteria
Staff Appraisal
Appraisal 1 Appraisal 2 Appraisal 3
Name: Name: Name:
Sam Adel Said
abid Waqas Aqsa
sami Rauf Harsha
Job role: Job role: Job role:
Service Restaurant Bar
manager manager attendant
Criteria S NYS S NYS S NYS Comment
Prepares for performance appraisal
Selects appropriate stakeholders to be involved in the Yes Yes Yes
performance appraisal
Notifies stakeholders of time and location of performance Yes Yes Yes
appraisal
Informs stakeholders of how the performance appraisal Yes Yes Yes
will be administers
Collects performance data and other relevant staff records Yes Yes Yes
from appropriate sources
Collects self-assessment, peer assessment, team Yes Yes Yes
assessment and/or 360 degree feedback
Analyses performance data and feedback to inform the Yes Yes Yes
performance appraisal process
Performance Appraisal
Uses effective listening skills Yes Yes Yes
The appraisal process is structured and organised Yes Yes Yes
Conducts appraisal in a friendly, encouraging manner Yes Yes Yes
Adapts interview techniques according to cultural or Yes Yes Yes
special needs where relevant
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Draws on performance data and relevant feedback to Yes Yes Yes
discuss the staff member’s performance
Evaluates and considers factors that may contribute to Yes Yes Yes
poor performance during the appraisal
Provides opportunities for the staff member to provide Yes Yes Yes
input and clarify issues
Identifies areas where training / counselling is Yes Yes Yes
recommended
Agrees on an action plan for implementing solutions: Yes Yes Yes
additional training
adjusting workload
organizing counselling
initiating grievance procedures
reorganizing work practices
Agrees short term and long term goals for the staff Yes Yes Yes
member, in consultation
Assists with problems outside of the workplace where Yes Yes Yes
appropriate
Recognises outstanding performance Yes Yes Yes
Provides recognition and/or rewards according to Yes Yes Yes
organisational procedures
Follows up Performance Appraisal
Completes all required documentation Yes Yes Yes
Forwards action plans to relevant stakeholders, e.g. to Yes Yes Yes
organise training or counselling sessions, or grievance
procedures
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PART C – Conducting Counselling and Training Sessions
Your task: following your observations in Part A, you are required to conduct each, a training session (1.) and a
formal counselling session (2.) to two students who were underperforming during these sessions.
1. Training session:
Nature of the training:
Performance requirements:
Staff member name:
Location:
Date:
Resources:
Documentation:
Signature staff member: ___________________________________________
Signature Student: _______________________________________________
Criteria S NYS S NYS Comment
The skill requirements have been identified correctly
based on the performance checklist used in Part A
The requirements for performance of tasks have been put Yes Yes
into steps.
The task steps have been explained to staff member Yes Yes
Staff member was given opportunity to clarify any Yes Yes
queries/questions
The task steps are demonstrated to the staff member, Yes Yes
confirming each step.
The staff member is given opportunity to undertake each Yes Yes
step
Staff member is corrected where relevant Yes Yes
Constructive feedback is provided Yes Yes
Opportunities for applying learnt skills are identified and Yes Yes
suggested for practice
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Opportunities and procedures for follow-up are discussed Yes Yes
The training session is conducted in a professional manner Yes Yes
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2. Counselling session:
Reason/Nature of the session:
Performance requirements:
Staff member name:
Location:
Date:
Resources:
Signature staff member: ___________________________________________
Signature Student: _______________________________________________
Criteria S NYS S NYS Comment
The underperformance(s) have been identified correctly
based on the performance checklist used in Part A
The underperformance(s) are discussed and outlined to the Yes Yes
staff member
Staff member is given opportunity to provide input for Yes Yes
reasons of underperformance(s):
The reasons are evaluated Yes Yes
Suitable solutions are explored: Yes Yes
1.identifying the relevant information
2.Collecting and recording the information
3.Representing the information
4.Deciding criteria effectiveness
5. Constructing courses of action.
The solutions determined for post counselling are cost- Yes Yes
effective/feasible
Further procedures for formal counselling have been Yes Yes
outlined where relevant
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Disciplinary measures have been discussed where and if Yes Yes
relevant
Steps to implement solutions are discussed Yes Yes
Constructive feedback is provided Yes Yes
Opportunities and procedures for follow-up are discussed Yes Yes
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