MANAGEMENT PLAN
3.1 Form of Ownership
Our coffee shop is a service business that primarily serves coffee of various types, as well as
other non-caffeinated beverages partnered with our bread and pastries, sandwiches and light meals.
This entrepreneurial venture is a partnership owned by Genlee Ian Robles and Prince Anjelo Pajarillo.
3.2 Organizational Structure/ Chart:
3.3 Management Team
Genlee Ian Robles - Coffee Shop Manager
Manage day-to-day operations of the cafe
Hire and onboard new wait staff and baristas
Train employees on drinks preparation and proper use of coffee equipment
Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and
other ingredients)
Maintain updated records of daily, weekly and monthly revenues and expenses
Add new menu items based on seasonality and customers’ preferences (for example vegan
coffee drinks)
Advise staff on the best ways to resolve issues with clients and deliver excellent customer
service
Ensure all cafe areas are clean and tidy
Nurture friendly relationships with customers to increase loyalty and boost our reputation
Skills and Qualifications:
Work experience as a Cafe Manager or Barista
Hands-on experience with professional coffee machines
Good math skills
Availability to work within opening hours (including weekends and holidays)
Excellent communication skills with the ability to manage and motivate a team
Customer service attitude
High school diploma
Additional certification (e.g. in Business Administration or Hospitality) is a plus
Prince Anjelo Taway Pajarillo - Assistant Manager
Research new suppliers and negotiate prices
Calculate future needs in kitchenware and equipment and place orders, as needed
Manage and store vendors’ contracts and invoices
Coordinate communication between front of the house and back of the house staff
Prepare shift schedules
Process payroll for all coffee shop staff
Supervise kitchen and wait staff and provide assistance, as needed
Keep detailed records of daily, weekly and monthly costs and revenues
Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
Monitor compliance with safety and hygiene regulations
Gather guests’ feedback and recommend improvements to our menus
Skills and Qualifications:
Work experience as a Restaurant or café Assistant Manager or similar role in the hospitality
industry
Familiarity with restaurant management software, like OpenTable and PeachWorks
Good math and reporting skills
Customer service attitude
Communication and team management abilities
Availability to work within opening hours (e.g. evenings, holidays, weekends)
High school diploma; additional certification in hospitality is a plus
Ian Arcilla - Chef
Set up workstations with all needed ingredients and cooking equipment
Prepare ingredients to use in cooking and baking
Cook food in various utensils
Check food while cooking/baking
Ensure great presentation by dressing dishes before they are served
Keep a sanitized and orderly environment in the kitchen
Ensure all food and other items are stored properly
Check quality of ingredients
Monitor stock and place orders when there are shortages
Skills and Qualifications:
Proven experience as cook
Experience in using cutting tools, cookware and bakeware
Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
Ability to follow all sanitation procedures
Ability to work in a team
Very good communication skills
Excellent physical condition and stamina
High school diploma or equivalent; Diploma from a culinary school will be an advantage
Roel Calderon Jones - Barista
Greet customers as they enter
Give customers drink menus and answer their questions regarding ingredients
Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar
ratios)
Prepare beverages following recipes
Serve beverages and prepared food, like cookies, pastries and muffins
Receive and process payments (cash and credit cards)
Keep the bar area clean
Maintain stock of clean mugs and plates
Check if brewing equipment operates properly and report any maintenance needs
Comply with health and safety regulations
Communicate customer feedback to managers and recommend new menu items
Skills and Qualifications:
Previous work experience as a Barista or Waiter/Waitress
Hands-on experience with brewing equipment
Knowledge of sanitation regulations
Flexibility to work various shifts
Basic math skills
Ability to gauge customers’ preferences
Excellent communication skills
High school diploma; relevant training is a plus
Cyril Allan Prila - Cashier
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving the store
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Bag, box or gift-wrap packages
Handle merchandise returns and exchanges
Skills and Qualifications:
Familiarity with electronic equipment, like cash register and POS
Good math skills
Strong communication and time management skills
Customer satisfaction-oriented
High school degree
Ronald Baran and John Rey M. Soneja - Waiters
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or
potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software,order slips or by
memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of
alcoholic beverages
PCommunicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service
specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Skills and Qualifications:
Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system (e.g. Revel POS or
Toast POS)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced
environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts
High school diploma; food safety training is a plus
James Solasco - Dishwasher
Collect used kitchenware from dining and kitchen areas
Load and unload dishwashing machines
Wash specific items by hand
Store clean dishes, glasses and equipment appropriately
Set up workstations before meal prep begins
Ensure there are always enough clean dishes, glasses and utensils, especially during peak hours
Maintain cleaning supplies stock (e.g. detergents) and place orders when necessary
Check washing machines’ operation and promptly report any technical/performance issues
Remove garbage regularly
Sanitize the kitchen area, including the floor
Skills and Qualifications:
Work experience as a Dishwasher or on Wait Staff
Hands-on experience with industrial washing machines
Ability to follow instructions and help with various tasks, as needed
Time management skills
Attention to detail and sanitation rules
Availability to work in shifts, during weekends and evenings
High school diploma is a plus
