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Unit 4 - Enquiry Letter Samples + Final Exercise

Here is a draft letter to Mr. Frost based on Steve Smart's instructions: Dear Mr. Frost, Thank you for your phone call regarding upgrading the central heating system at your offices. Please find below an estimate for the work: Item Price (£) 7 thermostatic valves @ £20 each £140 Lock shield valve £20 Drawing down system £40 Filling and balancing £50 Subtotal: £250 VAT @ 17.5% £43.75 Total: £293.75 All prices quoted include materials and labour. We are able to complete the work before the end of September. If you require the work to be done

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101 views

Unit 4 - Enquiry Letter Samples + Final Exercise

Here is a draft letter to Mr. Frost based on Steve Smart's instructions: Dear Mr. Frost, Thank you for your phone call regarding upgrading the central heating system at your offices. Please find below an estimate for the work: Item Price (£) 7 thermostatic valves @ £20 each £140 Lock shield valve £20 Drawing down system £40 Filling and balancing £50 Subtotal: £250 VAT @ 17.5% £43.75 Total: £293.75 All prices quoted include materials and labour. We are able to complete the work before the end of September. If you require the work to be done

Uploaded by

Tang Teacher
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Reply to an advertisement

251 rue des Raimonières


F–86000 Poitiers Cédex

Téléphone (+33) 2 99681031


Télécopie (+33) 2 74102163
Email [email protected]

Réf. PG/AL

12 May 20––

The Sales Department


R.G. Electronics AG
Havmart 601
D-50000 Köln 1

Dear Sir / Madam


We are a large music store in the centre of Poitiers and would like to know
more about the re-writable and recordable CDs you advertise in this month’s
edition of ‘Lectron’.
Could you tell us if the CDs are leading brand names, or made by small
independent companies, and whether they would be suitable for domestic
recording? We would appreciate it if you could send us some samples. If
they are of the standard we require, we will place a substantial order. We
would also like to know if you offer any trade discounts.
Yours faithfully
P. Gérard
P. Gérard (M.)
Manager
Reply to Mr. Gérard
R.G. Electronics AG
Havmart 601
D-500000 Köln 1
Telefon (+49) 221 32 42 98
Telefax (+49) 221 83 61 25
Email [email protected]
www.rge.de
Your Ref: PG/AL
14 May 20––
P. Gérard
Manager
Disc S.A.
251 rue des Raimonières
F-86000 Poitiers Cédex
Dear M. Gérard
Thank you for your enquiry of 12 May in which you asked about the CDs
we advertised in this month’s edition of ‘Lectron’.

I can confirm that they are of high quality, and suitable for domestic
recording. They are ‘Kolby’ products, a brand name you will certainly
recognize, and the reason their prices are so competitive is that they are
part of a consignment of bankrupt stock that was offered to us.

Because of their low price, and the small profit margin, we will not be
offering any trade discounts on this consignment. But we sell a wide
range of electronic and computer products and have enclosed a price list
giving you details of trade, quantity, and cash discounts.

We have sent, by separate post, samples of the advertised CDs and other
brands we stock, and would urge you to place an order as soon as
possible as there has been a huge response to our advertisement. Thank
you for your interest.

Yours sincerely
R. Gerlach
(Herr) R. Gerlach
Sales Director
Enc. price list
Enquiry from a retailer to a foreign manufacturer
To: Satex S.p.A.
Subject: Sales enquiry
Dear Sir / Madam
We are a chain of retailers based in Birmingham and are looking for a
manufacturer who can supply us with a wide range of sweaters for the men‟s
leisurewear market. We were impressed by the new designs displayed on your
stand at the Hamburg Menswear Exhibition last month.
As we usually place large orders, we would expect a quantity discount in
addition to a 20% trade discount off net list prices. Our terms of payment are
normally 30-day bill of exchange, D/A.
If these conditions interest you, and you can meet orders of over 500
garments at one time, please send us your current catalogue and price list.
We hope to hear from you soon.
Peter Crane
Chief Buyer
F. Lynch & Co. Ltd
Nesson House, Newell Street, Birmingham B3 3EL
Telephone: +44 (0)21 236 6571
Fax: +44 (0)21 236 8592
Email: [email protected]
Reply to Mr. Crane
Dear Mr Crane

We were pleased to receive your enquiry, and to hear that you liked our
range of sweaters. We can confirm that there would certainly be no
trouble in supplying you from our wide selection of garments.

We can offer you a quantity discount, which would be 5% off net prices
for orders over £2,000, but the usual allowance for a trade discount in
Italy is 15%, and we always deal on payment by sight draft, cash against
documents. However, we would be prepared to review this once we have
established a firm trading association with you.

Enclosed you will find our summer catalogue and price list quoting prices
cif London. We are sure you will find a ready sale for our products in
England, as have other retailers throughout Europe and America, and we
hope very much that we can reach agreement on the terms quoted.
Thank you for your interest. We look forward to hearing from you soon.

Yours sincerely
D. Causio
D. Causio (Sig.)
Sales Director
Exercise

Read the following email from Gerd Busch,


Marketing Manager of Busch AG, to his PA.
Imagine you are the PA and use the information
he gives to write a letter replying to Anne Croft
of Shape-up Fitness Centers on Herr Busch‟s
behalf.
Steve Smart, of MG Heating Engineers, is
telling his secretary to send a customer, Mr.
Frost, an estimate. As Steve Smart‟s
secretary, write Mr. Frost a letter based on
the following instruction. Set our the prices
in tabulated form, including both subtotal
and total with VAT.
And please send Mr. Frost an estimate for upgrading
the central heating system in his offices. Thank him
for his phone call and tell him that we can fit the
seven thermostatic valves at $20 per valve – and the
lock shield valve would also cost $20. Drawing down
the system before we do the fitting is $40, and filling
and balancing it afterwards is $50. Oh, and add VAT
at 17.5% to all that. Tell him that we can do it
before the end of September, but if he wants it done
over a weekend he‟ll have to pay an additional $80
for overtime... and don‟t forget to say that all prices
quoted include materials and labour. Oh yes – and
tell him to contact me if he has any more questions.

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